Ruko’s drones are one of the most competitive drones on the market and their customer service is superb. I had taken advantage of the trade-in offer the company provides, which was something unique... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Did a trade-in with Ruko and the whole thing was smoother than I expected. Their team answered my questions up front, quoted me a fair value for my old device, and the credit came through exactly as p... Leggi di più
L'azienda ha risposto
Ruko has treated me great. I bought a drone from them. With it came two batteries. One battery was too large. I contacted them on a Sunday, left a voice mail, figuring they would call me back on Monda... Leggi di più
L'azienda ha risposto
I ordered a replacement battery for my f11 proamd when it arrived. It was dead. I noticed that when I tried to insert it into the drone it was a little snug. Removed it and tried charging, and all lig... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Scritti dall'azienda
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Informazioni di contatto
4,7
Eccellente
816 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Ruko
Dear Winston,
Thank you for your feedback – we completely understand your frustration.
After verifying your order, we can confirm that the order was placed for an F11PRO controller, not an F11GIM2 controller. This is why the controller you received is not compatible with your drone.
If you would like to return this controller for a refund, or exchange it for the correct F11GIM2 controller, please reach out to us directly and we'll be happy to assist you right away.
We sincerely apologize for the inconvenience – and we're here to help!
Warm regards,
Ruko Support Team
Customer service was easy to work with
Customer service was easy to work with. Drone arrived quick.
14 maggio 2026
Risposta di Ruko
Dear customer,
Thank you so much for your kind feedback – we truly appreciate it.
We're delighted to hear that you found our customer service easy to work with, and that your drone arrived quickly. A smooth and hassle‑free experience is exactly what we aim for.
Your support means a great deal to us. If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for choosing Ruko.
Sincerely,
Ruko Team
Great quality of service!!! I highly recommend !!!!
I have been a customer of this company since last year and they have always have been nice courteous and very knowledgeable they were also quick to respond and resolve my issue when I had my drone flew away after contacting them I had a replacement drone within a week
I will always be a customer I highly recommend this company from drones and other robotics
5 maggio 2026
Risposta di Ruko
Dear customer,
Thank you so much for your incredible feedback and for your continued trust in us since last year. 😊
We're truly honored to have you as a loyal customer. Hearing that you highly recommend our drones and robotics means the world to our entire team.
It's wonderful to know that we were able to respond quickly and resolve your issue by sending you a replacement within a week. That's exactly the kind of service we strive for every day.
Thank you again for your kind words and for being such a wonderful part of the Ruko family. We look forward to serving you for many more years to come.
If you ever need anything, please don't hesitate to reach out.
Sincerely,
Ruko Team
This is my second purchase.
This is my second purchase. Both experiences have been really good as well as the Customer Service.
7 maggio 2026
Risposta di Ruko
Dear customer,
Thank you so much for your kind words – and thank you for being a loyal customer.
We're delighted to hear that both of your purchases have been really good experiences, and that our customer service has met your expectations as well. Knowing that you chose us for a second time means the world to our entire team.
Your trust and support truly encourage us to keep improving. If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for choosing Ruko.
Sincerely,
Ruko Team
Unequalled customer service
Had an issue with my drone, it got away from controls and flew into trash can breaking the wing. I asked about a repair site and they assured me not to worry, they would let me purchase protection plan (after i just admitted i was responsible for damage!) and i was able to replace my F11pro2 for $49.
I can’t say enough about your company and customer service dept for your dedication to customer satisfaction. I am a big drone enthusiast and my next one will be a Ruko to partner with my existing one!!!
Thank you for keeping me in the air!
5 maggio 2026
Risposta di Ruko
Dear Donald,
Thank you so much for sharing your story – it truly means a lot to us. 😊
We're sorry to hear about the accident with your drone, but we're so glad we could step in and help you get a replacement for only $49. That's what we're here for – to keep you flying.
Your kind words about our customer service mean the world to our entire team. Knowing that you trust us enough to make Ruko your next drone is the greatest compliment we could ever receive.
Thank you for being a loyal customer and a true drone enthusiast. We look forward to keeping you in the air for many more flights to come.
If you ever need anything, you know where to find us.
Sincerely,
Ruko Team
What a Ruko RCgame changer!!!!
What a game changer!!!!! Makes all the difference in the world. Thank you Ruko for this RC!! High Def, easy to use and navigate. Ruko is a high quality product.
thank you!!!
Feliciano V
5 maggio 2026
Risposta di Ruko
Dear Feliciano,
Thank you so much for your incredible feedback – it truly made our day! 😊
We're so happy to hear that you see our RC product as a true game changer. Knowing that it makes such a big difference for you and that you find it high‑def, easy to use, and easy to navigate is exactly what we hope for every customer.
Your kind words about Ruko being a high‑quality product mean the world to us. Thank you for trusting us and for sharing your excitement.
If you ever need any assistance, please feel free to reach out anytime.
Thank you again, Feliciano – enjoy your RC!
Sincerely,
Ruko Team
Great company
They always respond to emails with great customer service and their products are great .
27 aprile 2026
Risposta di Ruko
Dear customer,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that you've always received great customer service and that you're happy with our products. Knowing that our team responds promptly and helpfully means a lot to us – that's exactly what we strive for every day.
Your support truly encourages us to keep improving. If you ever need anything in the future, please don't hesitate to reach out.
Thank you again for being such a wonderful customer.
Sincerely,
Ruko Team
It works very well for me as a drone…
It works very well for me as a drone pilot, I needed a remote ID to comply with the FAA, it is well priced, small and easy to set up.
29 aprile 2026
Risposta di Ruko
Dear customer,
Thank you so much for your wonderful review – we truly appreciate it.
We're delighted to hear that the drone works well for you as a pilot, and that you found it easy to set up, well‑priced, and compliant with FAA remote ID requirements. That's exactly what we aim for – a reliable, hassle‑free experience for pilots like you.
Your feedback means a great deal to us. If you ever need any assistance in the future, please don't hesitate to reach out.
Thank you again for choosing Ruko and for taking the time to share your experience.
Sincerely,
Ruko Customer Support
The folks at Ruko are responsive and…
The folks at Ruko are responsive and answer any questions quickly. They have a great product line and customer support.
22 aprile 2026
Risposta di Ruko
Dear customer,
Thank you so much for your kind words – we truly appreciate you taking the time to share your experience.
We're delighted to hear that you found our team responsive and helpful. Providing quick and clear answers to your questions is always our priority.
It also means a great deal to us that you enjoy our product line and customer support. Your satisfaction is what drives us to keep improving.
If you ever need anything in the future, please don't hesitate to reach out. We're always here for you.
Thank you again for your support and for choosing Ruko.
Sincerely,
Ruko Customer Support
Customer service is outstanding.
Customer service is outstanding.
Very helpful with answer to questions
19 maggio 2026
Risposta di Ruko
Dear customer,
Thank you so much for your wonderful feedback – we truly appreciate it.
We’re delighted to hear that you found our customer service outstanding and helpful. Your satisfaction means a great deal to us, and knowing that we were able to answer your questions clearly makes our team very happy.
If you ever need anything in the future, please don’t hesitate to reach out. We’re always here for you.😊
Sincerely,
Ruko Customer Service Team
Risposta di Ruko
Dear John,
Thank you for your positive feedback – we truly appreciate it.
We're very glad to hear that you received what you needed in a timely manner. Prompt delivery is always one of our top priorities, and it's wonderful to know that we met your expectations.
If you ever need any assistance in the future, please don't hesitate to reach out. We're always here to help.
Thank you again for choosing us and for taking the time to share your experience.
Sincerely,
Ruko Customer Service Team
Excellent and responsive customer support
I had a very good experience with Ruko’s customer service. The support team was very reactive, professional, and quick to help me with my issue. They answered my questions clearly and offered a replacement drone very fast.
I really appreciate their kindness, patience, and the help they provided throughout the process. I have not received the replacement drone yet, but the shipment is already in progress and I can see that it should arrive in the next few days.
Thank you again to the whole Ruko support team for your excellent after-sales service and support. It’s reassuring to deal with a company that truly cares about its customers.
16 aprile 2026
Risposta di Ruko
Dear customer,
Thank you so much for your thoughtful and detailed feedback. We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that you had a very positive experience with our customer service team. Being responsive, professional, and helpful is always our goal, and your kind recognition means a great deal to us.
It's wonderful to know that the replacement process went smoothly and that the shipment is already on its way to you.
Your appreciation of our kindness, patience, and support is the greatest encouragement for our entire team. Knowing that you feel reassured when dealing with our company is exactly what we strive for every day.
Thank you again for choosing Ruko. If there is anything else we can do for you, please don't hesitate to reach out.
Sincerely,
Ruko Customer Service Team
Customer service was great
Customer service was great. They verified my account and sent product as soon as they could. Thanks.
16 aprile 2026
Risposta di Ruko
Dear James,
Thank you so much for your warm and thoughtful feedback! We are truly delighted that you had a pleasant experience with our customer service team.
Your trust and satisfaction remain our highest priority, and we sincerely appreciate your continuous support and kindness.
Should you have any questions or require further assistance in the future, please feel free to contact us anytime. We are always here to help.
Sincerely,
Ruko Customer Service Team
Its been almost 30 days and I still…
Its been almost 30 days and I still haven't received my delivery. There has been numerous calls made without results. According to the USPS website my delivery should've been delivered on Monday. But its now Wednesday and my drone says its still on California. My residence is in New York. Hopefully this will be resolved soon.
21 aprile 2026
Risposta di Ruko
Dear Christopher,
We are truly sorry to hear about your experience and sincerely apologize for the delay and the frustration it has caused you.
Waiting almost 30 days for a delivery is not acceptable, and we completely understand your disappointment. Please contact us directly at service@rukotoy.com with your order number, and we will personally look into this for you and do our best to resolve the issue as quickly as possible.
Thank you for your patience, and again, we deeply apologize for the inconvenience.
Best regards,
Ruko Customer Service Team
The best company I’ve never heard of, let alone used
I’m giving them one star because I can’t give zero to a company I have no relationship with. Apparently, in the digital age, being a total stranger to a brand is enough of a "user experience" to warrant a formal review.
If their customer service is anything like their review-solicitation logic, they probably answer the phone before you even dial. I’m sure their products—whatever they are—work perfectly in the alternate dimension where I actually purchased them.
Pros: They haven't sent me anything, so nothing has broken yet.
Cons: I'm currently reviewing a void.
Five stars for audacity, one star for relevance. Highly recommended for people who enjoy writing fan fiction about corporate entities they’ve never interacted with.
26 agosto 2025
Risposta di Ruko
Dear Customer,
Thank you for sharing your feedback with us.We sincerely apologize for any confusion caused by our review‑invitation process reaching you, even though you have not purchased our products or interacted with our brand before. This was definitely not our intention.
We take customer feedback seriously and will review our review‑sending mechanism strictly to avoid similar situations happening again. We respect your genuine opinion even if you are not our customer yet.
If you have any other questions or concerns, please feel free to contact our support team anytime:service@rukotoy.com.
Best regards,
Ruko Customer Service Team
I had asked for some replacement parts…
I had asked for some replacement parts for my Ruko 4k RC3 but informed that this model was so new that they did not have replacement parts available yet. I was told to use my warranty and
I was sent a complete new drone. Was not expecting that. They got me up and flying. Can not ask for better support than that. Will definitely keep using and buying Ruko products. Thanks
10 aprile 2026
Risposta di Ruko
Dear Bill,
Thank you so much for taking the time to share your experience with us.
We're sorry that parts weren't available right away for your Ruko 4K RC3, but we're so happy that we could step in and get you a replacement drone under warranty. Getting you back in the air is exactly what we're here for.
Your kind words mean a great deal to us, and we're thrilled to hear that you will continue to use and buy Ruko products. That is the highest compliment we could ever receive.
Please know that we're always here whenever you need us.
Sincerely,
Ruko Support Team
Easy to work with
19 aprile 2026
Risposta di Ruko
Dear Customer,
Thank you for your kind feedback.
We're glad to hear that you found it easy to work with us. Making the process smooth and hassle-free for our customers is always our goal.
We truly appreciate your support and look forward to serving you again in the future.
Sincerely,
Ruko Support Team
It was difficult to learn how to fly…
Ruko F11 Pro 2 was difficult to learn how to fly it. Operates smoothly and responsive to remote control once I got it flying. A big negative is the lack of an Avoidance system.
19 aprile 2026
Risposta di Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Super responsive
Super responsive, understanding, and easy to talk to. Was shocked how much human element was provided instead of a cold response.
6 maggio 2026
Non scritta su invito
Risposta di Ruko
Hi Matthew,
Thank you so much for this amazing feedback! We’re thrilled to hear you found our service super responsive, understanding, and easy to talk to — and that you appreciated the human touch we try to bring to every interaction. That means the world to us!
Wishing you many happy and safe flights with your drone. If you ever need help with anything, please don’t hesitate to reach out anytime.
Thank you again for your support!
Best regards,
Ruko Support Team
Risposta di Ruko
Hi Rocco,
Thank you so much for taking the time to leave this wonderful 5-star review!
We’re absolutely thrilled to hear that our team was able to provide you with knowledgeable, professional, and courteous support. It’s our top priority to deliver the best service possible, and feedback like yours means the world to us.
Thank you again for your kind words and support. We look forward to assisting you again in the future!
Best regards,
Ruko Support Team
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