Ruko’s drones are one of the most competitive drones on the market and their customer service is superb. I had taken advantage of the trade-in offer the company provides, which was something unique... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Did a trade-in with Ruko and the whole thing was smoother than I expected. Their team answered my questions up front, quoted me a fair value for my old device, and the credit came through exactly as p... Leggi di più
L'azienda ha risposto
Ruko has treated me great. I bought a drone from them. With it came two batteries. One battery was too large. I contacted them on a Sunday, left a voice mail, figuring they would call me back on Monda... Leggi di più
L'azienda ha risposto
I ordered a replacement battery for my f11 proamd when it arrived. It was dead. I noticed that when I tried to insert it into the drone it was a little snug. Removed it and tried charging, and all lig... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Scritti dall'azienda
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Informazioni di contatto
4,7
Eccellente
816 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ruko u11mini 4K is impressive
My previous Ruko u11mini was nice except the fact that it did not have 3 axis gimbal, It was very nice of Ruko to give 70% discount on the new u11mini 4K with 3 axis gimbal. This drone takes rock steady videos. Its impressive. Thanks.
27 febbraio 2026
Risposta di Ruko
Dear Customer,
Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that you are impressed with the Ruko U11mini 4K and its 3-axis gimbal, which delivers rock-steady video footage.
It brings us great joy to know that our 70% discount offer helped you upgrade to this new model and enjoy an even better flying experience.
Your kind words are a true testament to the hard work of our team, and we will be sure to share your feedback with everyone involved in bringing this drone to life.
Thank you for choosing Ruko as your trusted drone brand. We can’t wait to see the amazing videos you capture with your new U11mini 4K!
Warm regards,
Ruko Team
Risposta di Ruko
Dear Customer,
Thank you so much for taking the time to leave us this wonderful 5-star review! We are absolutely thrilled to read that you had a great experience with our communication and support team.
Your kind words are a true testament to the hard work and dedication of our team members, who strive to deliver the highest standard of service to each and every customer.
We will be sure to share your feedback with the entire support team, as it serves as great motivation for us to continue improving.
We truly appreciate your trust and support, and we look forward to serving you again in the near future.
Warm regards,
Ruko Team
The package arrived at last
The package arrived at last. Thank you! One of the batteries did not had the USB cable.
6 marzo 2026
Risposta di Ruko
Dear Customer,
We greatly appreciate your review and are pleased to hear your package has been delivered. However, we sincerely apologize for the oversight regarding the missing USB cable for one of your batteries.
Rest assured, we have escalated this matter to our dedicated support team, who will contact you directly to verify the specifics and provide a resolution. We are committed to resolving this issue efficiently and ensuring your complete satisfaction.
Thank you for your understanding and cooperation.
Warm regards,
Ruko Team
Great Quality Products and Amazing Customer Support
Ruko offers great quality products backed by an amazing and very responsive customer support.
23 marzo 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you so much for your wonderful 5-star review and kind words about our products and customer support!
We are absolutely thrilled to hear that you are satisfied with both the quality of our Ruko products and the responsiveness of our support team.
Your feedback means the world to our small team, as it motivates us to keep delivering the best possible experience to every customer. We truly appreciate you taking the time to share your positive experience with others.
If you ever need any further assistance or have any questions in the future, please do not hesitate to reach out. We are always here to help.
Thank you again for choosing Ruko!
Best regards,
Ruko Team
Next level customer service and hardware experiance!
To start, the drone is incredibly well built, intuitive and simple to setup and pilot. I'm pleasantly surprised and happy with the video quality coming from this drone. Clear instructions from Ruko made the process seamless to set up and operate. Additionally, my customer service experience with the company was phenomenal. I reached out to them a week ago, regarding replacement parts for the drone and they were more than happy to accommodate my request. They were also easy to get a hold of and communication with them was consistent and fast. I love how quickly their customer service rep. Kim handled all my inquires and immediately made suggestion and solved my issues.
Thanks again Ruko for an incredible drone and providing next level customer service.
20 marzo 2026
Non scritta su invito
Risposta di Ruko
Hi Joseph,
Thank you so much for taking the time to share this amazing review! We were so happy to read about your positive experience with our drone and our team.
We’re thrilled you love the drone’s build quality and video performance, and we’re especially proud of Kim for going above and beyond to help with your parts request.
Fast, reliable support is what we strive for, and it’s wonderful to hear it made a difference for you.
Thanks again for being such a great customer. We can’t wait to see what amazing footage you capture next!
Warm regards,
The Ruko Team
The controller on my new drone goes…
The controller on my new drone goes blank after you turn it on therefore, you cannot see what needs to happen next. I've put a work order in and have yet to hear back other than they want me to make a video which I did and send to them. I feel I'm wasting my time and money purchasing from your company.
27 febbraio 2026
Risposta di Ruko
Dear Customer,
We deeply regret the inconvenience caused by your drone controller’s blank screen issue and the delay in our follow-up after you submitted the video.
To address this promptly, we have assigned a dedicated specialist who will contact you directly to assist with troubleshooting and resolve your issue completely.
Please rest easy knowing we are prioritizing your case and will not rest until it is fixed.
Thank you for your understanding, and we will connect with you shortly.
Sincerely,
Ruko Customer Support
My drone fell from sky and broke and…
My drone fell from sky and broke and ruko is goin to replace for free I talked with Katherine and she was very helpful I only had the drone for a day so I was worried about wat was goin to happen but Katherine assured me that they would send me a replacement drone so I was very pleased to hear that
21 marzo 2026
Non scritta su invito
Risposta di Ruko
Dear Jrok,
We greatly appreciate your feedback and your kind mention of Katherine.
We deeply regret that your new drone sustained damage so soon, and we’re committed to making things right for you.
Katherine’s dedication to supporting our customers is exactly what we strive for, and we’re pleased that she was able to guide you through our free replacement process. Your satisfaction is our highest priority, and we’re grateful for the opportunity to earn back your full confidence.
Thank you for choosing Ruko. We look forward to ensuring your next flying experience is seamless and enjoyable.
Sincerely,
Ruko Customer Support
Risposta di Ruko
Hi Mike,
I hope this email finds you well. I was so pleased to read your recent 5-star review and wanted to personally thank you.
It warms our hearts to know that you appreciate our affordable prices, the fast shipping, and our customer service. We work hard to ensure every customer has a great experience, so your kind words mean a lot to us.
Thank you for choosing Ruko. We hope to continue to meet your expectations and welcome you back soon!
Warm regards,
The Ruko Team
Thank you for your service
Thank you for your service, I have now received the new drone and it appears to be working well.
You guys are awesome, your customer support and service are the best that I have ever received. Thank you to everyone and a big shout out to Joyce she was amazing
Best regards
15 marzo 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you so much for taking the time to share this wonderful feedback with us.
We are absolutely thrilled to hear that you have received your new drone and that it is working well for you. It means the world to us to know that our customer support and service have left such a positive impression on you—this is exactly the kind of experience we strive to deliver to every customer.
We will be sure to pass along your shout-out to Joyce; she will be so delighted to hear that her efforts made a difference for you.
Thank you again for your trust and support. We hope you enjoy countless amazing flights and capture incredible moments with your new drone!
Best regards,
Hailey
The drone is amazing I am impressed by…
The drone is amazing I am impressed by the range and crisp camera
25 febbraio 2026
Risposta di Ruko
Dear Seneca,
Ruko sends you greetings!
We appreciate your kind words! It’s great to hear you love the drone’s range and crisp camera. Thank you for choosing our product—happy flying!
Best wishes
Hailey
Customer support is top notch
Customer support. Makes or breaks a company. My issue was resolved promptly including follow-up to make sure everything was OK. Make that 6 stars
2 marzo 2026
Non scritta su invito
Risposta di Ruko
Dear,
Thank you so much for sharing your positive experience on Trustpilot! We're thrilled to hear that our service department consistently provides you with top-notch support and addresses your questions or issues quickly and successfully.
Your kind words inspire us to continue our commitment to excellence in customer service. If you ever need further assistance or have additional feedback, please don't hesitate to reach out—we're always here to help.
Thanks again for being a valued member of the Ruko family!
Best regards,
The Ruko Team
Ruko drone
The ruko drone is great. I did have an issue with a spare battery I ordered, but the support team resolved it quickly.
9 marzo 2026
Non scritta su invito
Risposta di Ruko
Dear Norman,
Thank you for taking the time to share your detailed experience on Trustpilot.
We’re thrilled to hear that our team was able to promptly address your question about a spare battery you ordered!
It’s great to know that our follow-up emails helped ensure your issue was fully resolved.
At Ruko, providing great customer service is our top priority, and your feedback motivates us to continue delivering the support you deserve.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you again for choosing Ruko, and happy flying!
Best regards,
The Ruko Team
Risposta di Ruko
Dear Danny,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
thankyou joyce
Im not one to leave a review. This experience with Joyce, Ruko Support Team was top notch with my issue.
After troubling shooting with me personally, with no luck. Joyce, appled a free replacement bare drone (drone itself). The mini has been by far one of our favorites, even after owning 2 DJI's. Ruko has me spoiled to the touch screen!!
25 febbraio 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. We will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
No Problems.
7 febbraio 2026
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
Ruko has already paid off
The ruko device has already saved me once when a faulty battery in the drone died 10 minutes into a flight but the ruko helped me track it to the foot in a tall grass feild of grass that i would have never found without it. Device and app work fine but buzzer could be way louder. Maybe its just me but both my devices ONLY charge with supplied cable and no other and not sure why, sure hope I never loose its supplied cable. Overall very good option
7 febbraio 2026
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
Quick response and a desire to make…
Quick response and a desire to make things right when there were issues with one of the batteries. The video and picture quality are fantastic.
4 marzo 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
Risposta di Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Amazing support from Roku, BUY with Confidence!
Amazing support from Roku! What a great team and a great product! I love this drone! I am a beginner and it is so intuitive. ROKU F11 Pro 2. Thank you for helping me out so quickly!
4 marzo 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you find the drone is easy to control. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
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