Had an issue with the delivery, but their customer service team jumped right on it, fast email responses and daily updates... Highly recommend these folks, will certainly be doing business with them a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I have made multiple purchases from Ruko.net. I’ve always had a hassle free experience doing so. Finding items are easy. If you’re unsure of something, sending an email to customer service will get yo... Leggi di più
L'azienda ha risposto
I’ve had a very positive experience with Ruko drones and would highly recommend them to anyone looking for a reliable and user-friendly drone. The performance and value have been excellent, especiall... Leggi di più
L'azienda ha risposto
Over the last two years I have ordered a few parts directly from RUKO with the amazing support given by Joyce and Kim no matter how sizeable is the order. I was kept informed all through the deliver... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Ruko is a leading consumer drone brand focused on delivering high-quality, affordable drones for beginners and hobbyists. With a mission encapsulated in its slogan, "Connect Family, Create Joy," Ruko aims to bring people closer through the excitement of drone exploration and creativity. Its drones feature advanced technologies like 4K cameras, GPS-assisted flight, and intelligent flight modes such as Follow Me and Orbit. Known for their foldable, portable designs and extended battery life, Ruko drones are perfect for capturing stunning aerial views and exploring new perspectives. Whether you’re a first-time pilot or an enthusiast, Ruko combines innovation, reliability, and ease of use, offering a seamless way to explore the skies while creating memorable moments with loved ones.
Our promise to you
Scritti dall'azienda
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness. If you have any questions, please contact us at service@rukotoy.com. Or click the link: https://rukotoy.com/support. We provide Convenient Services, Download Center, Product Support, Service Request and Inquiry, and Service Plans.
Our shipping promise
Free shipping within the U.S.
Estimated Delivery Times:10-20 days (International), 3-7 days (United States). 14 Days Return, 30 Days Exchange. Insurance policy: Care Refresh 1-Year Plan. The price varies depending on the product model. For details, please contact us at: service@rukotoy.com.
Informazioni di contatto
4,7
Eccellente
630 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Wish you a happy flight!
Sincerely,
Ruko Team
I had an issue with my drone that I…
I had an issue with my drone that I genuinely thought was going to end in a costly repair or possibly replacing the entire unit. I reached out to customer support expecting a long, frustrating process, but my experience completely changed thanks to one amazing representative—Joyce.
Joyce was absolutely outstanding. From the very first message, she was patient, kind, and incredibly knowledgeable. She took the time to understand exactly what was going wrong with my drone, asked thoughtful questions, and walked me through each step of the troubleshooting process in a way that was easy to follow. I never felt rushed or brushed off, even though I had quite a few questions.
What really impressed me was how thorough and attentive she was. Joyce didn’t just aim to “close the ticket”—she genuinely cared about making sure my issue was fully resolved. She explained what was happening, why certain steps mattered, and even gave me extra tips to prevent the same problem from happening again in the future. That extra level of care made a huge difference.
Thanks to Joyce’s help, my drone is now working perfectly again. This was hands down one of the best customer service experiences I’ve had on Amazon. If every company had a Joyce on their support team, customer service would be on a whole different level. Huge thank you to her for turning a stressful situation into a genuinely great experience.
26 febbraio 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
Great customer service
I initially had some confusion about the warranty and felt frustrated at first. However, the Ruko support team reached out and handled everything with great care and professionalism.
Hailey from the Ruko team was especially kind, patient, and responsive. She clearly explained the policy and even offered a full refund to make things right. I truly appreciate their willingness to take responsibility and ensure a positive customer experience.
Their follow-up and support really changed my impression. It’s clear they value their customers and stand behind their service.
Thank you to the Ruko team for turning this into a great experience.
4 febbraio 2026
Risposta di Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Top notch customer support
I bought my first drone from Ruko and unfortunately the battery that shipped with the drone was defective. The help I received from Ruko's customer support team was very fast and they were understanding of my issue and helpful in pinpointing the problem. They offered a free replacement and I'm hoping I'll be flying soon! I would definitely consider purchasing from them again in the future.
26 febbraio 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Risposta di Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Great customer service
Great customer service. Solved my issue quickly
26 febbraio 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Risposta di Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Great alternative to buying parts
21 gennaio 2026
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
Ruko F11 GIM2 drone…
I purchased the Ruko F11 GIM2 drone last year, and it has become my favorite and most dependable drone I own. It has never given me any problems and it flies like a dream. Whenever I have a question or concern, I reach out to Ruko's customer service, and I usually have an answer or solution within 24 hours (usually much less than 24). I would most definitely recommend the Ruko F11 GIM2 to a beginner or experienced drone pilot every time!
20 febbraio 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
No hassles no excuses.
29 gennaio 2026
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
They did a fantastic job helped me with…
They did a fantastic job helped me with every problem I had products are of strong construction made ro last
18 febbraio 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
The customer service at Ruko is excellent. My Ruko drone is a lot of fun with very little issues. I highly recommend this company!
The customer service (Joyce, Kim) for Ruko is the very best. They listen to the issue and solve it very fast.
18 febbraio 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
Fantastic drone having lots of fun with…
Fantastic drone having lots of fun with it. Ordered a Veeniix V11pro from Ruko, can't wait to fly it. Customer service is excellent..
28 gennaio 2026
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
A Fantastic Company!
My F11GIM2 is performing wonderfully! Furthermore, the company is fantastic with its customer service and technical support. After upgrading to the iPhone 17 I noticed that the front-facing camera occluded a couple of the navigation buttons on the App. I asked about this, and Technical Support came to the rescue with a new version of the App in ONE DAY!
From product quality to technical support, RUKO is fantastic!
16 febbraio 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
Excellent customer service.
Excellent customer service. Prompt and personable and very understanding.
11 febbraio 2026
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. We are delighted to hear that you are satisfied with our after-sales service. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Thank you again for your trust and support.
Happy flying!
Sincerely,
Ruko Team
I'll make a full review when weather…
I'll make a full review when weather allows,im in the north/winter,please consider me with future product reviews as well,we've been collaborating, let's continue, replacement service was extremely helpful with bwine f7
23 dicembre 2025
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
I had a problem with my drone and they…
I had a problem with my drone and they went out of their way to make it right. I was surprised at how willing to help they were..I would buy again just based on the customer support.
10 febbraio 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
Amazing drone
Amazing drone. Super easy to use. Very responsive. Excellent video quality. I've owned many drones, and this is by far the best. Nice carying case too. I had a minor issue and the customer service people helped me out right away. Would 110% buy this again, and
definitely recommend this drone to anyone!!!
14 febbraio 2026
Non scritta su invito
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
It's well worth the price
I love the way the packaging was done, bubble wrap nice and tight everything neat. The drone itself is in a nice little case that you can carry around very good quality and I look forward to enjoying this drone.p
23 gennaio 2026
Risposta di Ruko
Dear Customer,
Thank you for taking the time to share your experience. Your recognition is the best affirmation of our team's hard work, and we will continue striving to provide you with excellent products and worry-free support.
Happy flying
Sincerely,
Ruko Team!
order (#9349 )…
On 1/20/2026 I placed an order (#9349 ) for a Ruko U11MINI 4K. USPS delivered to wrong address. I contacted Ruko and was told they filed for reimbursement from USPS and that i would receive the drone. That was on 1/30/2026. I have not heard or received anything since.
20 gennaio 2026
Risposta di Ruko
Dear Customer,
We apologize for your unsatisfactory experience. To address your drone issue promptly, please report specifics through our official portal: service@rukotoy.com. Your case will receive priority attention.
Thank you for bringing this to our attention.
Sincerely,
Ruko Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
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