ordered 2 Velux blinds. Had good communications with a delivery date. Blinds arrived direct from Velux and 5 days quicker then first quoted. Very pleased with the service
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Very happy with my purchase and the ordering online was easy plus the delivery was prompt. My only complaint is the courier left the goods outside my door without knocking even though I was in.
"AVOID THIS COMPANY – Sold expired paint and ignored refund promises!" As a self-employed professional in London, I ordered painting supplies from this company, only to discover upon delivery tha... Leggi di più
I placed my Order on Friday and it arrived at 9.10 on the Monday morning. It was expertly wrapped in bubble wrap and very well protected and ordering that 5% extra to cover breakages was unnecessary... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Informazioni di contatto
Earlsfield Road 276, SW18 3DY, Regno Unito
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4,2
Molto buono
2K recensioni
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Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very poor delivery
Made an order on the 11th December 2025 with a delivery date given by the 22nd December. Later got told that delivery would not be till the 6th January. Told them to cancel and asked for refund as would be in hospital on 7th with 4 weeks recuperation. Delivery turned up 4.30pm on 6th January, day before op. Refused delivery as I had cancelled. Wont give refund and now want to charge another £100 for re-delivery.
6 gennaio 2026
Non scritta su invito
Risposta di Roofing Outlet
David
Thank you for your review. We’re sorry to hear about your experience and would like to clarify the situation.
The original delivery date provided was an estimate, and due to delays outside of our control, the delivery was rescheduled for 6th January. The order was dispatched and delivered on that date as advised.
We have attempted to contact you directly to discuss this matter and resolve it, but unfortunately have not yet been able to speak with you.
We are keen to resolve this and would be great if you could contact us directly so we can get this sorted.
King Regards
Harry Miles
Easy to order via website
Easy to order via website. On New years day.
Great follow up to ascertain required delivery date.
Delivered on time - exactly as agreed.
Helpful delivery driver.
Item well packed.
1 gennaio 2026
Avoid this company …
I ordered some roof metal sheets and never received them, 1,5 months since then and they also refuse to refund my money back.
15 novembre 2025
Non scritta su invito
Risposta di Roofing Outlet
Hi Dumitru,
We’re really sorry to hear about your experience. We haven’t been contacted directly regarding this issue, but we’d very much like the opportunity to help resolve it for you.
Please contact us directly with your order details and we will look into this as a priority to see how we can assist.
Kind regards,
Harry
misleading delivery information
Delivery took longer than the advertised 4 days, Wrong item sent and replacement item will take over month to arrive, disappointing service and poor communication.
1 dicembre 2025
Risposta di Roofing Outlet
Hi Anthony,
We’re sorry to hear that your experience didn’t meet expectations. Unfortunately, delivery times can occasionally be affected by factors outside of our control, but we understand how frustrating delays can be.
We apologise for the incorrect item being sent and for the time quoted for the replacement. This is not the level of service we aim to provide. If you haven’t already, please contact us directly with your order details so we can review this fully and see what we can do to help improve the situation.
Kind regards,
Harry Miles
All arrived on time and up to spec.
20 ottobre 2025
They were helpful and product all…
They were helpful and product all arrived on time. Will definitely be using them again
4 dicembre 2025
I cannot return it
4 dicembre 2025
Risposta di Roofing Outlet
Hi Irina,
Thank you for your review. We’re sorry to hear this. Unfortunately, we can’t see that you’ve been in touch with us so far regarding a return. Please contact us directly so we can discuss this and help where possible
— you can call us on 020 8877 9495 or email harry@roofingoutlet.co.uk
We look forward to resolving this with you.
Thanks
Harry
Excellent communication, service and prompt delivery
Excellent communication and service even though it was a small order, recommended
21 novembre 2025
Had exactly what I needed
Had exactly what I needed.
Fast delivery, arrived when they said it would.
Unfortunately one of the ridge tiles was broken in transit. I emailed them that evening and they replied first thing thing the following morning and couriered a replacement that day. Couldn't ask for a better service.
1 dicembre 2025
Still awaiting delivery of my order…
Still awaiting delivery of my order from the 30th of November paid the delivery fee said 3 to 5 working days not happy with the service .
30 novembre 2025
Risposta di Roofing Outlet
Dear Mark.
We’re very sorry to hear that your order has not yet arrived and that this has caused frustration, especially after paying for a 3–5 working day delivery service.
This is not the experience we aim to provide, and we sincerely apologise for the delay. We would like to look into this for you as a priority. Please contact our customer service team with your order number so we can investigate the issue and provide an update or resolution as quickly as possible.
Thank you for your patience, and we hope to resolve this for you soon.
Placed an order on the 28th and still…
Placed an order on the 28th and still not received it yet (8th) or had any updates whatsoever. If id have known it was going to take this long, I wouldn't have ordered from them.
28 novembre 2025
Risposta di Roofing Outlet
We’re really sorry for the delay and the lack of updates — we understand how frustrating that is. Your order was placed during a particularly busy period, and unfortunately there were shipping delays outside of our control. That said, we know communication is just as important, and we apologize for not keeping you better informed.
Please reach out to us directly at harry@roofingoutlet.co.uk with your order number so we can look into this for you right away and make things right. We truly appreciate your patience and the opportunity to improve.
Kind Regards
Harry
A tale of two chimney cowls
I ordered two chimney cowls online. The transaction was just as you would want - trouble free. And so was the delivery - the package (the two items were securely stowed in a robust, branded cardboard box) arrived exactly when promised; I received two updates from the courier DX Express in advance and then a confirmatory email post delivery. All in all, a straightforward experience that reflects the company's clear commitment to excellent customer service.
19 novembre 2025
Shocking service,delivery was two weeks…
Shocking service,delivery was two weeks called several times to chase item,last call customer service said they call me back with updates no call received,item ordered was the same price as postage,feel ripped off,piss poor
18 novembre 2025
Risposta di Roofing Outlet
We’re truly sorry to hear about your experience. This is absolutely not the level of service we aim to provide. Although we dispatched your order on a next-day service, we were unfortunately let down by our carrier, DX Logistics, which resulted in several missed delivery attempts and an unacceptable delay.
We understand how frustrating this must have been, especially after you made multiple calls for updates. We apologise sincerely for the inconvenience caused.
We never want our customers to feel let down or out of pocket.
Your feedback is important, and we appreciate you bringing this to our attention.
Kind Regards
Harry Miles
Sales Manager
Excellent service.
Excellent service. A few days late in delivery, but arrived in great conditions.
17 novembre 2025
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