Roadrunner Financial Recensioni 

198
TrustScore 1.5 su 5

1,5

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I applied with Roadrunner Financial for a motorcycle loan received a letter that stated my app being denied. I read the letter stating my fico score which was completely wrong. Contacted Roadrunner t... Leggi di più

Valutata 1 stelle su 5

Bought a bike from a Facebook marketplace seller, showed me he payed off the entire loan on August 2nd, it is now August 30th and there is no sign of a title anywhere, between me and the seller he had... Leggi di più

Valutata 1 stelle su 5

I sent in an application for a new motorcycle. I get a letter from Roadrunner Financial stating that my credit score was very low because they run a different module of scoring than anyone else. I’m b... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Horrible lian sharks is what roadrunner financial is. High interest rates and late fees that they say ( we never remove and late fees ) . This company preys on people like las Vegas mobsters... DO NOT... Leggi di più

L'azienda ha risposto

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Informazioni di contatto

1,5

Pessimo

TrustScore 1.5 su 5

198 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 87% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,5

Tutte le recensioni

(198)

25 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Horrible customer service!

Horrible customer service!! Very rude and they even hung up on me for trying to ask a question!

24 settembre 2019
Non scritta su invito
Logo di Roadrunner Financial

Risposta di Roadrunner Financial

We regret to hear you had an unsatisfactory experience. Your feedback is important to us and we would really like the opportunity to address your concern more specifically. Regrettably we are unable to find any account under the name of Jocelynn Alvarez in our system so we are at a loss as to how to reach out to you directly. If you wish to discuss your concern further please contact us at 833-288-1368 and ask to speak with our Servicing Site Leader. Thank you.

Valutata 5 stelle su 5

I am a dealer and was very impressed…

I am a dealer and was very impressed with the customer service offered for both me and my customer. I was walked through every step to make sure i got all the paper work done correctly. Once all paper work was turned in I got funded almost immediately.

17 settembre 2019
Non scritta su invito
Valutata 3 stelle su 5

I had a few problems with the website

I had a few problems with the website, and gave them a bad review. They went out of their way to help me and even waved the fee for paying over the phone, but they do charge a fee for payments over the phone. I would give them at least 4 stars but for for this issue.

14 settembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Communication is key with these kind of…

Communication is key with these kind of deals and Roadrunner is the best. It's great to be able to send a message and not have to pick up the phone! The Octane Platform is great and everything just works! Our customers love the Docusign forms - so easy! A pleasure to do business with!

14 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

We use Roadrunner Financial everytime a…

We use Roadrunner Financial everytime a customer wants to finance a product that we sell. The convenience of knowing an answer of approval in minutes is what its all about. The ease of having all the documents sent to our email is very convenient as well. We can essentially have a prime customer in and out in about 15 minutes. With other company's it doesnt work like that.

24 luglio 2019
Non scritta su invito
Valutata 5 stelle su 5

The Coyote wouldn't stand a chance.......

Many sub-prime lenders promised much, provided zilch. Roadrunner Financial, however, is different. As a matter fact, they are one of our top 3 lenders! Excellent platform, great communication with the lending team, great followup, and very fast funding!

25 giugno 2019
Non scritta su invito
Valutata 2 stelle su 5

I have been trying for weeks to make a…

I have been trying for weeks to make a payment on the website. The only other choice is to pay over the phone for an extra fee. I have even called and was told that you cant use your cell phone. So I logged onto a computer and the woman on the phone had me clicking on obscure parts of pages to advance. "Ok, click on the red dot above the guy in the blue shirt". I finally got my account created but the website wouldn't advance to the screen to make my payment. It is by far the WORST website I have ever encountered.

27 maggio 2019
Non scritta su invito
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Risposta di Roadrunner Financial

Dear Mr. McMaster,
We sincerely apologize for the difficulties you experienced getting set up on our website payment portal. Please be assured your input is very valuable to us and will assist us as we work to enhance our customer experience. We are glad to see that you are now successfully set up on the portal and hope that our no fee website will serve you well. Now that your payment profile is set up you should be able to utilize your mobile device to process no fee payments going forward. If you experience any more issues in the future, please do not hesitate to call our customer service center at 833-288-1367. We want to help and strive to make sure your concerns are addressed immediately.
Thank you.
Roadrunner Account Service Customer Service

Valutata 2 stelle su 5

I’m sure this is a good company to work…

I’m sure this is a good company to work with if you are a dealer. As far as being a consumer absolutely terrible. If you make the payment the day after it’s due they are calling you asking for the payment. Like really what if someone was busy. You expect everyone to pay you the day of and use auto pay but getting good customer service is like pulling teeth. I also really hope your not expecting to improve your credit with this company because since January they have had every excuse as to why they aren’t reporting to the credit agencies. I love my can am but it’s not worth dealing with them.

26 aprile 2019
Non scritta su invito
Logo di Roadrunner Financial

Risposta di Roadrunner Financial

Hi Atenthoff,

We are sorry to hear about your dissatisfaction with our company. We'd like to learn more about your experience. If you wouldn't mind giving us a call at (833) 288-1367 we'd love to discuss your concerns further.

In regards to credit reporting, Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization.

Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at (833) 288-1367 or you can email us at customerservice@roadrunnerfinancial.com.

Thank you.

Roadrunner Account Services

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