Rinkit Recensioni 

Really good value and great customer service in quickly resolving a delivery issue which was appreciated. Would use again.

Had mirrors delivered and some had adhesive included and some were missing. Got in contact and the team sorted me out within the hour. In future ill be buying directly and not via a third party. Brilliant experience

Ordered Jasper The Cat doorstops via Amazon. There was a problem with the initial delivery (not their fault)but once I notified them by email they resolved the issue really quickly and re delivered the products the next day after I asked for a new delivery. Great products,great customer service and much appreciated with you resolving the issues so quickly.

'Next day delivery' never arrived. Absolutely screwed us over. Slate coasters are pants quality, none are ever stable.

I’ve ordered from Rinkit twice now and both times I’ve been really pleased. The products arrived well packaged, delivery was fast, and the customer service was exceptional. Everything was smooth from start to finish would definitely order again!

Very pleased with product. One of the glasses was broken on arrival but a replacement was sent the same day. Excellent service.

We bought 8 DIY metal garden beds. They were 50% off on sale and fantastic value for money. The instructions are clear, the pieces are well packed, and they even include the screwdriver, wrench and a few extra screws and bolts. The screws and bolts all come in a plastic case, which you can re-use (maybe for seeds), and they are easy to assemble. Really pleased.

Sent silver garden plant unit, photo showed medium grey like the previous 2 I'd ordered said some shades differ what a joke ...

Fantastic company to deal with. Plenty of product choice and arrived the next day. One of the glasses in a case of 6 was damaged but I messaged at 8 PM on a Friday PM to make them aware and I got a response from Ana immediately that same evening to explain a replacement would be on its way.. Can’t ask for any better service than that. Highly recommend!

Excellent customer service

My original order was unfortunately delivered to the wrong address by the courier and could not be located. Rinkit responded quickly, were very understanding and arranged a replacement straight away.

The replacement frames were dispatched promptly and arrived safely the following afternoon. The communication from Ana and the team was excellent throughout, and they made a stressful situation so much easier.

I’ve ordered from Rinkit before without any problems and will happily continue to use them. Thank you for such helpful and efficient service. ⭐⭐⭐⭐⭐

I ordered a tarpaulin for the garden. It arrived but was damaged. I contacted customer services with photos and they immediately sent a replacement which arrived the next day. The one we have is perfect for what we need.

I was happy with the price of the product and the way the customer service team dealt with a small issue with one of the products I received. Thanks Ana!

Absolutely delighted with my bistro set. Great choice of colours, very quick delivery and amazing price.

The ordering process was really easy and my order arrived ahead of time! One item arrived slightly damaged and the team sorted it out and sent a replacement the same day which was wonderful. Very happy with my purchases!

I ordered from rinkit and it arrived the next day. Very impressive. There was a problem as a couple of the glasses were broken. This was dealt with promptly and efficiently. Trying to be helpful, I sent a follow up email after they had resolved the issue which was not acknowledged. I did not expect them to do anything further - just to acknowledge its receipt. It would then have been a 5*review. Good company to deal with. Thank you.

Highly recommended. I had an issue that was totally my fault and it was not only resolved quickly but in a way that was above and beyond what I would have expected.

Very happy with the fire pit and excellent customer service.

Hello,
I am writing to express my disappointment regarding my recent order. This was our first time trying Rinkit, and we chose to order based on a specific promise: Next Day Delivery.

Before placing the order on 16 July, we contacted your Customer Service team via online chat. We were double-assured that if we ordered by 6:00 PM, the items would arrive the next day. Because we needed these items urgently for a project, we went ahead with the purchase based on that confirmation.
Unfortunately, it is now 19 July, and the tracking shows the parcel is still on its way with Evri. We have tried reaching out for help via WhatsApp, but we have not received a helpful resolution.
This delay has caused significant disruption, as our work has been put on hold while we wait for the delivery. We are very disappointed that the service did not match what was promised.

Although Rinkit tried to resolve the issue by swiftly sending replacement items, the products unfortunately arrived not as described. Consequently, we decided to secure a refund and donate the items. While we appreciate Rinkit's efforts to rectify the situation, these actions cannot compensate for the financial losses we incurred due to project delays caused by these errors.

Again, thank you Rinkit for trying to resolve the issues swiftly.

I ordered two sets of colored drinking glasses and when they arrived 2 of them in one of the boxes were broken. I reached out to the company and let them know. They promptly took care of things and sent a new box. They arrived and were perfect. The company response and service are both world class and both friendly and professional.

Disappointing customer service when an order went wrong.

I selected and paid for the next-day delivery option offered at checkout, but my order did not arrive within the stated timeframe, it was 2 days later than promised. When it arrived, items were missing from the parcel. This was particularly frustrating as the items were intended as a gift.

I was offered either a refund for the missing items or for the missing items to be resent, but the replacement delivery would have taken another 48 hours, which was too late. Had the original order arrived on time, there would have been enough time to resolve the issue.

I requested a refund of the delivery charge, as the next-day delivery service I paid for was not provided. This was refused on the basis that the parcel was eventually delivered, which completely missed the point. I paid for next-day delivery of my complete order, not for a parcel to eventually arrive with items missing.

I had also added the additional item to my order specifically to make the delivery cost worthwhile. On its own, this item was not something I would have ordered, as it was a low-value item and the delivery charge would not have been justified. The issue was therefore not simply resolved by refunding the missing items.

After further explaining my concerns, my emails are now no longer being responded to. I don't want to leave a negative review as I've had a good experience previously (when orders were fulfilled successfully). However, I feel compelled to share this experience as I feel the issue has not been handled fairly and now I'm being ignored.

A very disappointing experience and poor handling of what should have been a straightforward resolution.