I was really impressed with the follow-up from Right NRG and especially with the honesty shown about the initial design not being the best fit for my needs. Instead of just pushing ahead, they took th... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Really happy with Right NRG. The German panels look high quality and you can see the difference compared to others nearby. Performance has been good so far and the installation is very neat with all c... Leggi di più
We have had a wonderful experience of having our solar panels fitted by Ben and Greg. Excellent team very friendly and work is first class. All nice and tidy afterwards too. Would recommend them to al... Leggi di più
The whole experience was much easier than I expected. From the initial enquiry to installation, everything felt organised and straightforward. I decided to go with Q Cells German panels after doing so... Leggi di più
4,3
Eccellente
52 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 71% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Smooth and Well Managed Installation
I had a good experience from the start to the end. Mike from the sales team was clear with ever step. He did not pressure me at all, which I liked. Ben and Greg put in the system. They worked well, kept things tidy, and treated the place with respect. The Q Cells German panels look good. Everything goes well with octopus energy. THe myenergy hub helps me see all papers and updates easily.
10 marzo 2026
Non scritta su invito
Risposta di Right NRG
Thank you for the great review! I am very pleased to hear that Mike made the process straightforward and comfortable for you right from the start.
Ben and Greg take great pride in their work, so it is wonderful to know they kept everything tidy and treated your home with respect. The Q Cells panels are an excellent choice, and it is great to hear they are integrating perfectly with Octopus Energy. We also designed the myenergy hub specifically to keep your paperwork and updates simple to manage, so I am glad it is proving useful.
I will pass your compliments on to the whole team. Thank you for choosing Right NRG, and enjoy your new system!
Great service
Ben came and installed my solar battery, wonderful job and finished it earlier than expected.
14 marzo 2026
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Risposta di Right NRG
Hi Andrew
Thank you so much for the fantastic review! Ben is one of our best installers, if not the best, so it is not surprising to hear that he did a wonderful job on your solar battery installation and even finished ahead of schedule.
We will be sure to pass your kind words along to him—it will definitely make his day! Enjoy your new battery and all the energy savings that come with it.
Warmly,
The Team at Right NRG
Unreliable
Reading these glowing reviews I wonder if there is another company with the same name or these reviews are fake. I had a survey visit book and stayed home waiting for the Surveyor who didn't show up nor did they phone me to advise that they wouldn't be coming. Their office range the following day to discuss and didn't seem to be aware of the failed visit and promised to investigate and ring me the following morning. DIDN'T happen. Since then I have been plagued but a BOT phoning trying to make a repeat appointment. Daytime, night time and weekends including Sunday. When I tell the BOT I need to speak to a human they transfer the call to someone who never picks up. I now tell the BOT to take my name off their contact list. They respond each time that they will but the phone calls keep on coming.
10 febbraio 2026
Non scritta su invito
Risposta di Right NRG
Hello,
Thank you for taking the time to leave this feedback. I completely understand why you would question things after the experience you’ve had, and I want to address your concerns head-on.
First, regarding your missed survey: when you stay at home for an appointment, you expect us to turn up. We take reliability incredibly seriously. While one of our managers did phone you an hour after the missed appointment window to sincerely apologise and offer to rearrange, the fact remains that the original surveyor failed to attend without notifying you. We have a strict zero-tolerance policy for wasting customers' time. Following an internal review, I can confirm that the individual involved was immediately dismissed and no longer represents our company. The glowing reviews you see on our page are earned by our hard-working, dedicated team, and we simply do not tolerate anyone dropping those standards.
Secondly, I want to sincerely apologise for the relentless automated phone calls you received. We have recently introduced a new AI booking system to help us manage customer enquiries, and it is clearly experiencing some severe teething issues. Being hounded by a system that fails to register your opt-out request or to transfer you to a human is incredibly frustrating and defeats the entire purpose of the technology. We are using your exact feedback to get this routing error fixed with our IT department straight away, so it doesn't happen to anyone else.
I have personally double-checked our systems, and your details have been permanently removed from all our contact lists. You will not be bothered by us again.
We know we have lost the chance to earn your business on this occasion, but we genuinely appreciate your honest feedback. It has allowed us to put these internal issues right. We wish you all the very best with your solar project.
Looking forward to lower Electricity Bills
Ben and Greg arrived just after 1pm and by 3pm my new Solar Panels and Inverter were installed. A really speedy job and 2 great guys who were so helpful and friendly. Looking forward to lower Electricity Bills in the future.
19 febbraio 2026
Non scritta su invito
Risposta di Right NRG
Thank you for your kind comments regarding the crew, isn't it brilliant how you are only a couple of hours away from being in control of your energy bills for life?
Best decision we’ve made
Install went well, quick to solve any issues that came up, clear communication though out the process. All the people I dealt with were friendly and professional
4 febbraio 2026
Non scritta su invito
Risposta di Right NRG
Thank you Chris, not every job is perfect but there is no excuse for not going back and putting it right. Thank you for being patient and acknowledging the work of the team.
I ordered from Right nrg but…
I ordered from Right nrg but unfortunately I had to cancel due to unforseen circumstances. I have to say the company was most helpful and returned my deposit. I will most certainly use this company in the future and thank them for being more than helpful
30 gennaio 2026
Non scritta su invito
Risposta di Right NRG
Sometimes it's not a question if wether solar is the right thing to do, it's a matter of timing. We understand that now is not the right time; hopefully, we will work with you in the future.
Technician worked though the weather…efficient installation of solar panels
Technician worked though the weather was bad in order to complete the installation. Installation much quicker than I had imagined it would be. Working area cleared after completion. Would definitely recommend for future projects.
11 febbraio 2026
Non scritta su invito
Risposta di Right NRG
Hi David, thank you for the great review! The weather definitely didn't make it easy, but our team isn't afraid of a bit of rain. We always aim to do a proper, tidy job, so it’s great to hear they had it all installed and cleared away faster than you expected. We really appreciate the recommendation. All the best from the team at Right NRG
Had to cancel the contract through no…
Had to cancel the contract through no fault of the company but this was dealt with really quickly and our deposit returned immediately.
5 febbraio 2026
Non scritta su invito
Risposta di Right NRG
Thank you for sharing your experience and we are glad our staff acted with the professionalism and empathy we expect as a company
We spoke to a few companies before
We spoke to a few companies before, and chose this one because they were knowledgeable and honest, simple as that. And we are also very pleased with the installation and how much money it saves.
3 febbraio 2026
Non scritta su invito
Risposta di Right NRG
Cherry, our team enjoyed working on your project and of course our installers were thankful for the delicacies that came with each cup of tea!
Got this company to add battery to my…
Got this company to add battery to my existing solar setup. Now I actually use the power my solar panels generates during the day. Great addition, should've done this years ago.
26 gennaio 2026
Non scritta su invito
Risposta di Right NRG
Thank you for your kind words, it was a pleasure working with you and if you need us again do get in touch.
Had the system installed 5 months ago…
Had the system installed 5 months ago and we registered some savings in every bill, and looking forward to seeing the difference over the next few months.
25 gennaio 2026
Non scritta su invito
Risposta di Right NRG
Nice job! really good to hear that you are getting the results we would expect you to get, keep those savings coming
One of the best company in Leeds for…
One of the best company in Leeds for solar panel ,my house solar panel installed and maintained by them and they are highly professional and dedicated .
Highly recommended
1 gennaio 2026
Non scritta su invito
Risposta di Right NRG
Means a lot to hear that Nisar, pleased our team delivered to your expectations
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