Very friendly, thorough. Helpful without being over bearing. Was pleasantly surprised at the excellent level of customer excellence! Thank you
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Customer service is very friendly and helpful. Have had this program for a couple of years now and has made editing my resume so much easier. Their templates are great as well, easy to edit and make c... Leggi di più
L'azienda ha risposto
Advertise free resume builder but charge you $2.90 to save or print which is not a big deal. What you don't know is when you click the Terms & Conditions they put you into a subscription then charge... Leggi di più
L'azienda ha risposto
Super easy to customize fonts and formatting, and lots of great templates to choose from with many styles to tailor to your employment type. Easy to choose the section and edit it without any... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The easiest way to create a professional resume. Choose your favorite resume style. Insert pre-written examples. Download and print your new resume.
Informazioni di contatto
Hiring Products Ltd. 1st floor Innovation House, 46 Reid Street, Hamilton HM12, Bermuda
- 844.484.1207 (US) - 866.204.2791 (CA) - 1800.008.187 (AU) - 1800.008.187 (NZ)
- customerservice@resumehelp.com
- resumehelp.com
4,2
Molto buono
5K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
service representative was… Responsive!
The service representative was helpfuland didn'twas any time with tedious rules and whatnot. He helped me with a refund process for a charge that I didn'tunderstandI agreed to, althoughI was supposeto read.
This really made me want to continuewith them even though I was angry about the charge.
25 ottobre 2024
Risposta di ResumeHelp
Hello,
We appreciate you taking the time to share your experience. We're glad our representative was able to assist you with the refund process. We strive to provide clear and transparent information to our customers, and we'll take your feedback into consideration as we continue to improve our processes.
Risposta di ResumeHelp
Hello,
We're thrilled to hear that Édouard provided you with attentive service! Thank you for your kind words!
Resume take of your money
The resume takes off money from my bank Account.I sent email them no answer.Not my garden and not a round payer can someone help me to send 5 messages?
21 ottobre 2024
Non scritta su invito
Risposta di ResumeHelp
Hello,
We’re very sorry to hear about the unexpected charge and difficulty reaching us. That’s certainly not the experience we want for our users. We’d like to take a closer look and help resolve this as soon as possible.
We’ll be reaching out to you via Trustpilot to request more information about your account so we can assist you directly. You’re also welcome to contact us at customerservice@resumehelp.com for quicker support.
Thank you for bringing this to our attention—we’re here to help!
Risposta di ResumeHelp
Hello,
Thank you for your kind words. We're thrilled to hear you're happy with our rates and templates. We strive to provide the best possible experience for our customers.
I’ve been charged without no reason
15 settembre 2024
Risposta di ResumeHelp
Hello,
Thank you for sharing your concern. We are really sorry to hear about the confusion regarding the subscription. We want to make sure you are fully informed about any charges, and we would be happy to help resolve this. Could you please provide more details via Trustpilot about your account? You can also contact us directly at customerservice@resumehelp.com so we can assist you further. We take these matters seriously and want to ensure everything is sorted out for you.
Thank you for your patience, and we look forward to resolving this.
Risposta di ResumeHelp
Hello,
We’re thankful for the amazing feedback you have given us!
No matter how good they are at their…
No matter how good they are at their job creating resumes, when you pay $2.99 cents and then behind your back they charge you a membership fee of $23.40 and your bank calls you and asks if you authorized that and no, I didn't, they do it without any authorization, that is being dishonest violating consumer ethics, I only take the one-time option of my resume for only $2.99.
18 settembre 2024
Non scritta su invito
Risposta di ResumeHelp
Hello,
We’re truly sorry for the frustration this caused and appreciate you sharing your experience. While our service transitions into a subscription to provide ongoing access and support, we understand that this may not have been your intention when signing up.
We’ve gone ahead and provided you with a refund as a gesture of goodwill, and we hope this helps restore some trust in our service. If there’s anything else we can do to assist or improve your experience, please don’t hesitate to let us know—we’re here to help.
Risposta di ResumeHelp
Hello,
Thank you for taking the time to leave us such a glowing review! We are thrilled to hear that you had a great experience with us and that our team was able to meet your expectations.
Great Experience
I was able to get a great Resume from your suggestions and great advice.
11 settembre 2024
Risposta di ResumeHelp
Hello,
We're thrilled to hear that you found our suggestions and advice helpful in creating a great resume. We strive to provide valuable resources to help our users achieve their career goals.
Am very much happy with the instead…
Am very much happy with the instead reply and solve my problem .
11 settembre 2024
Risposta di ResumeHelp
Hello,
We're thrilled to hear you're happy with the response and resolution to your issue. We strive to provide excellent customer service and are glad we were able to assist you.
Great customer seevice
6 settembre 2024
Risposta di ResumeHelp
Hello,
We are so thankful for the amazing review! Glad we were able to assist you at such a crucial moment in your life.
Débit indu
Bonjour
J'ai eu recours au service et jetais contebte du résultat et je devais payé 2 euros chose faite... un moi après on m'a débité 23 euros de mon compte.... Pourquoi ?
Je vous ai envoyé un email j'exige un remboursement le plus tôt possible.
Merci
2 settembre 2024
Non scritta su invito
Risposta di ResumeHelp
Bonjour,
Merci d’avoir partagé votre avis. Nous sommes ravis que vous ayez été satisfaite du service, et nous sommes sincèrement désolés pour la confusion concernant le prélèvement.
Notre objectif est de vous apporter une solution rapide, mais pour des raisons de confidentialité, nous aurions besoin de quelques informations supplémentaires afin de retrouver votre compte. Pourriez-vous répondre à notre message privé via Trustpilot avec les détails demandés ?
Dès réception, nous examinerons votre demande et ferons le nécessaire pour vous aider au plus vite.
Merci de votre compréhension et de votre patience. Nous sommes là pour vous aider.
SERVICE IS GREAT
30 agosto 2024
Risposta di ResumeHelp
Hello,
Thank you for your valuable feedback; it means the world to us. The happiness of our customers brightens our days and motivates us to do even better.
Claudia was very helpful
Claudia was very helpful and let me know I could get a full refund within 2-3 business days.
27 agosto 2024
Risposta di ResumeHelp
Hello,
We're so glad to hear that Claudia was able to assist you and provide you with the information you needed. We appreciate you taking the time to share your positive experience.
Risposta di ResumeHelp
Hello,
Thank you for your feedback. We're truly sorry for any frustration caused, and we appreciate you bringing this to our attention. It looks like the charge in question was related to a subscription renewal, not a duplicate payment—but we completely understand how this might have been confusing.
As a gesture of goodwill, we’ve issued a refund, and we hope this helps resolve the matter to your satisfaction. We always strive to provide a clear and positive experience, and your input helps us continue to improve.
If there’s anything more we can do to assist or if you have any other concerns, we’re here and happy to help. We’d love the chance to turn your experience around.
If this is not Fraud, what is it?
If this is not a fraud, then why auto-debiting my bank card every month without my consent and for no reason?
I reached out to the customer service via Live Chat to lay my complaints about this fraudulent acts. They told me to provide my account ID which I did. They told me they cannot find any active account with my email address at their own end. Sound funny. I asked them if that is so, why am I able to login on my account with thesame email address I provided them? And if they claims they cannot find active account on their end, WHY have they continued to be auto-debiting my bank card? These question were never responded to.
They further requested for my first 4 digits and last 6 digits of my card to trace transaction and requested I send them screenshot of my bank statement showing the debited amount and date. This was a case of auto-debiting my bank card on August 16th (last week, Friday) and this case were reported to them same day and up till this moment, there is no further feedback from them despite my continued emails sent to them. Today, I just found out that they did this same thing by auto-debiting my bank card without my consent in the month of July 19th and never refunded the money. Resumehelp.com has charged my bank card for $23.90 (£18.68 equivalent) TWICE, amounting to a total of $47.8 (£37.36 equivalent) so far on my bank card.
The sad thing, they told me there is no option on their website to REMOVE my bank card. If this is not a fraud, tell me what it is?
16 agosto 2024
Non scritta su invito
Risposta di ResumeHelp
Hello,
We’re genuinely sorry for the frustration and confusion you’ve experienced. We understand how concerning it is to see charges you weren’t expecting, and we appreciate you bringing this to our attention.
Our subscription service operates on an auto-renewal basis, which is outlined at sign-up to ensure uninterrupted access. We never intend for cancellations or account inquiries to be difficult, and we apologize if the process was not as smooth as it should have been. Our support team requests transaction details, such as the first four and last six digits of the card, to help track payments when an account cannot be found through an email search. This is done securely and only for verification purposes.
We’d like to ensure this matter is fully resolved for you, including reviewing any charges and processing any applicable refunds. Please reach out to us at customerservice@resumehelp.com so we can assist you further. Your feedback is invaluable, and we appreciate the opportunity to improve our processes.
Risposta di ResumeHelp
Hello,
Thank you for your kind words. We're thrilled to hear that you had a positive experience submitting your resume. We appreciate your feedback and are committed to providing a seamless experience for all our users.
Customer Support Agent saved the day.
I reached out to ResumeHelp Customer Support because I was angry that my bank card was charged for a service I didn't get. I was ready to cancel my subscription. The Agent that attended to me was patient and understanding. My account was then placed on a subscription amount over 88% lower than the initial amount. This made me happy. Thank you.
20 agosto 2024
Risposta di ResumeHelp
Hello,
We appreciate you taking the time to share your experience. We're glad that our customer support team was able to assist you in resolving the matter. We strive to provide excellent customer service and are committed to ensuring our customers have a positive experience.
Mr Rafael Castillo was a very…
Mr Rafael Castillo was a very professional representative!
17 agosto 2024
Risposta di ResumeHelp
Hello,
We're delighted to hear that you had a positive experience with Rafael Castillo. We appreciate your kind words and will share your feedback with him.
Very friendly amazing service
Very friendly amazing service! I cannot afford the $35 / month and got a deal I couldn’t refuse to keep the amazing service!!! I am going to recommend this to everyone!!
15 agosto 2024
Risposta di ResumeHelp
Hello,
We appreciate your kind words and are thrilled to hear about your positive experience with our service. We're glad you were able to find a deal that works for you and that you're happy with the service. We strive to provide exceptional customer service and are committed to making sure our customers are satisfied. Thank you for your recommendation!
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