Contacted by Aaron today to inform me my warranty had expired and offered renewal. Process was straight forward and emails confirming contract etc followed as promised. Thanks
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I received a call from R/A earlier today. The Dude was so Polite and explained everything to me. Regarding cover on my wash machine at just under £10 Monthly. Sounded Great. Then he also explained I c... Leggi di più
L'azienda ha risposto
Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Leggi di più
L'azienda ha risposto
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Informazioni di contatto
Chandos House, 26 North Street, BN1 1EB, Brighton, Regno Unito
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,8
Eccellente
2K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good job
He was polite and friendly he fixed my washer twice. Both time's he was brilliant got the job done ✅
6 aprile 2026
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Risposta di Repair & Assure
Dear MISSPAULALAVERY
Thank you for your 5-Star review!
We're pleased to hear the engineer was polite, friendly, and did a brilliant job on both visits.
Best Regards,
Customer Support
Repair & Assure Limited
The initial call to the company was…
The initial call to the company was dealt with straight away, and professionally. There was,however, a lack of communication to the engineer,who was assigned to the job.the company informed myself and my wife,the engineer would attend at 1pm.by 5pm,we were still waiting. Upon speaking to the engineer, he wasn't even aware that he had to attend. He was at home.
When he arrived, he was polite,and professional, and the job was complete in about 15 minutes.
29 maggio 2026
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Risposta di Repair & Assure
Dear Kevin Coburne
Thank you for your review!
We're pleased to hear that the initial contact and the engineer’s visit were professional and the repair was completed quickly. However, we're sorry to hear about the communication issue regarding the appointment. We appreciate you bringing this to our attention and will use it to improve our service going forward.
Best Regards,
Customer Support
Repair & Assure Limited
Very happy indeed hassle free dealt…
Very happy indeed hassle free dealt with very quickly was informed all the way thru
19 maggio 2026
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Risposta di Repair & Assure
Dear Mickeala
Thank you for your 5-Star review!
We're pleased to hear the process was quick, hassle-free, and that you were kept informed throughout.
Best Regards,
Customer Support
Repair & Assure Limited
Great service
Very quick to come out and then to replace my machine
15 maggio 2026
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Risposta di Repair & Assure
Dear Sharon Clayton
Thank you for your 5-Star review!
We're pleased to hear you were happy with the quick response and replacement of your machine.
Best Regards,
Customer Support
Repair & Assure Limited
Reasonable cost and prompt service
As soon as I had a problem I called Repair and Assure. They were very helpful and advised me I would get a call within 48 hours from the engineer. They did call within the timeframe and arranged a mutually convenient appointment. They did call engineer was polite and courteous and got to the problem immediately. My washing machine is now working perfectly. Very happy.
5 maggio 2026
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Risposta di Repair & Assure
Dear Beverly Jane Lown
Thank you for your 5-Star review!
We're glad to hear our team was helpful from your first call and that the engineer was able to quickly identify and resolve the issue. It's great to know your washing machine is now working perfectly.
Best Regards,
Customer Support
Repair & Assure Limited
Customer service helpful and arranged…
Customer service helpful and arranged engineer. Hotpoint fitter attended on time and completed repair. Would recommend Repair and Assure for all round service
15 maggio 2026
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Risposta di Repair & Assure
Dear Alan Power
Thank you for your 5-Star review!
We're pleased to hear our customer service team were helpful and that the engineer attended on time and completed the repair.
Best Regards,
Customer Support
Repair & Assure Limited
Kind, considerate, helpful and friendly
From the first call to register my tepair the service supplied was excellent, friendly polite helpful staff on the phone and the service engineers were considerate and helpful, hope that the fridge is now fixed
22 maggio 2026
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Risposta di Repair & Assure
Dear Mrs Pamela Tyler
Thank you for your 5-Star review!
We're pleased to hear you received excellent service from our office team through to our engineers, and that everyone was friendly, polite, and helpful throughout. We hope your fridge is now fully working.
Best Regards,
Customer Support
Repair & Assure Limited
Our experience was amazing fast and…
Our experience was amazing fast and reliable
20 maggio 2026
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Risposta di Repair & Assure
Dear Shany Shan
Thank you for your 5-Star review!
We're delighted to hear you had an amazing experience and found our service fast and reliable.
Best Regards,
Customer Support
Repair & Assure Limited
Fantastic responce,good customer…
Fantastic responce,good customer service,you will not find better company anywhere...
1 giugno 2026
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Risposta di Repair & Assure
Dear Geoff Dowse
Thank you for your 5-Star review!
We're delighted to hear you were pleased with our response and customer service. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Best Regards,
Customer Support
Repair & Assure Limited
The engineer was knowledgeable and knew…
The engineer was knowledgeable and knew what was wrong straight away. He completed the job quickly and efficiently. When completed he ensured the area was clean and everything was put back into place. Well done.
15 aprile 2026
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Risposta di Repair & Assure
Dear Glyn
Thank you for your 5-Star review!
We're pleased to hear that our engineer quickly identified the issue and completed the repair efficiently. It's great to know that he also took care to leave everything clean and tidy
Best Regards,
Customer Support
Repair & Assure Limited
Very pleasant and quick repair
1 giugno 2026
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Risposta di Repair & Assure
Dear Janet
Thank you for your 5-Star review!
We're delighted to hear you found the service pleasant and the repair was completed quickly. We really appreciate your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
Knowledgeable engineer
Knowledgeable engineer, had to come back twice but was no issue to him. Laid back and got the job done with minimum fuss
15 maggio 2026
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Risposta di Repair & Assure
Dear IAN ALEXANDER MCLEOD
Thank you for your 5-Star review!
We're pleased to hear that our engineer's knowledge and professionalism made the repair process smooth and hassle-free. We appreciate your patience while we completed the work and are glad we could get the job done for you.
Best Regards,
Customer Support
Repair & Assure Limited
A very happy customer.
From day 1 to the final day of my machine being fixed. Calls were very professional, engineer was 100% , (Dan), Dan explained everything that needed doing to my machine , two call outs , now I have a machine that sounds brand new. Thank you for all support.
29 maggio 2026
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Risposta di Repair & Assure
Dear Jane Balbi
Thank you for your 5-Star review!
We're delighted to hear that you received professional service throughout the repair process. Dan will be pleased to know his explanations and support made a positive difference.
Best Regards,
Customer Support
Repair & Assure Limited
Risposta di Repair & Assure
Dear Beverley
Thank you for your 5-Star review!
We're thrilled to hear you'd highly recommend us. Your support means a lot to the team.
Best Regards,
Customer Support
Repair & Assure Limited
I wasn't home but my adult son was in…
I wasn't home but my adult son was in he told me the engineer was very efficient and punctual I was very happy with the outcome
12 maggio 2026
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Risposta di Repair & Assure
Dear siobhane dunveavy
Thank you for your 5-Star review!
We're pleased to hear that our engineer was punctual and efficient, and that you were happy with the outcome.
Best Regards,
Customer Support
Repair & Assure Limited
Great Customer Experience
Great assistance from the moment I called the Customer Service line. Received a visit from Dan on the Tuesday and he identified the problem straight away from the video I took of the issue with my Samsung Washing machine. He ordered the part and gave me his mobile number. I contacted him today 29/05 and the part was in and he said he would be round between 1500-1600 to fit it. He turns up and fits the re-circuation pump with no issues. He was very professional and friendly. He left no mess at all and just an all round great, friendly chap! Well done Dan!
29 maggio 2026
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Risposta di Repair & Assure
Dear Simon Reed
Thank you for your 5-Star review!
We're delighted to hear that Dan provided such a professional, friendly, and efficient service from diagnosis through to repair. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we're pleased we could get your Samsung washing machine back up and running!
Best Regards,
Customer Support
Repair & Assure Limited
Friendly staff
Friendly staff, easy to talk to, a little expensive but it gives complete cover
27 maggio 2026
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Risposta di Repair & Assure
Dear Amanda Norsworthy
Thank you for your review!
We’re delighted to hear you found our team friendly and easy to talk to. We always aim to provide helpful advice and make the process as straightforward as possible. We appreciate your comments regarding the price, and we’re pleased you feel the level of cover provides real peace of mind and value.
Best Regards,
Customer Support
Repair & Assure Limited
No pressure great product and prices
No pressure. The sales team are there to support you through and will take the time to explain everything. It was cheaper this year than last year.
26 maggio 2026
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Risposta di Repair & Assure
Dear Tim Lowman
Thank you for your 5-star review!
We’re so pleased to hear that you felt supported by the team and never under any pressure. We always aim to take the time to explain everything clearly and help our customers feel confident in their decisions. It’s also great to know we could help you secure a better price this year.
Best Regards,
Customer Support
Repair & Assure Limited
They phoned to tell me cover was going…
They phoned to tell me cover was going down in price. I was unsure at first about the call, the man who spoke to was helpful and understanding. And I got the 2nd call to back up everything he said. I'm very happy 😁
26 maggio 2026
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Risposta di Repair & Assure
Dear Fiona Mccuaig
Thank you for your 5-star review!
e completely understand your initial hesitation, so we’re delighted to hear that our team member was helpful, understanding, and able to reassure you throughout the process. We’re also pleased that the follow-up call gave you extra confidence and clarity.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent staff lovely and polite and…
Excellent staff lovely and polite and also another call back to double check you policy x
26 maggio 2026
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Risposta di Repair & Assure
Dear Customer
Thank you for your 5-star review!
We’re so pleased to hear that our team were polite, helpful, and took the extra step to call back and double-check your policy details. Providing excellent customer care and peace of mind is very important to us.
Best Regards,
Customer Support
Repair & Assure Limited
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