I received a call from R/A earlier today. The Dude was so Polite and explained everything to me. Regarding cover on my wash machine at just under £10 Monthly. Sounded Great. Then he also explained I c... Leggi di più
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Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Leggi di più
L'azienda ha risposto
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... Leggi di più
L'azienda ha risposto
I have spoken to Adam, and he was very patient and willing to answer my questions. The price quoted was good, compared with other companies. Customer service was courteous, I understood the way thin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Informazioni di contatto
Chandos House, 26 North Street, BN1 1EB, Brighton, Regno Unito
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,8
Eccellente
2K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very pleased with the cover on my…
Very pleased with the cover on my washing machine, very reasonably priced. Takes five minutes on the phone and your covered. Well done repair & assure.
10 giugno 2026
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Risposta di Repair & Assure
Dear Angela O'Brienmer
Thank you for your 5-Star review!
We're delighted to hear that you're pleased with the cover for your washing machine and found it to be good value for money. It's great to know that arranging your policy was quick and straightforward, as we aim to make the process as simple and convenient as possible for our customers.
Best Regards,
Customer Support
Repair & Assure Limited
Lovely customer service.
Lovely customer service,, kind and considerate,, explained everything clearly and fully.
9 giugno 2026
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Risposta di Repair & Assure
Dear Kerry Bridgeman
Thank you for your 5-Star review!
We're so pleased to hear that you received kind and considerate service and that everything was explained clearly and thoroughly. Providing a positive customer experience and ensuring our customers feel fully informed are priorities for us, so it's great to know we met your expectations.
Best Regards,
Customer Support
Repair & Assure Limited
Had great rapport with the…
Had great rapport with the representative.
Darren was extremely helpful in explaining everything and what I get for my money.
8 giugno 2026
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Risposta di Repair & Assure
Dear Heather Cale
Thank you for your 5-Star review!
We're delighted to hear that you had such a positive experience with Darren. Building good rapport and ensuring our customers fully understand their cover are both very important to us, so it's wonderful to know that Darren was able to explain everything clearly and help you see the value of your policy.
Best Regards,
Customer Support
Repair & Assure Limited
Darren top class sales man need to go…
Darren top class sales man need to go up the ranks. Great attitude with good attention to detail no ball ake never missed a thing explaining how I was to be assured of this policy is good for me welfare never over baring at all responses first class.
8 giugno 2026
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Risposta di Repair & Assure
Dear Jarjarbinx
Thank you for your 5-Star review!
We're thrilled to hear about your positive experience with Darren. It's great to know that his professionalism, attention to detail, and clear explanations helped you feel confident that the policy was the right fit for your needs. We pride ourselves on providing informative and supportive service without being pushy, so it's wonderful to hear that Darren struck exactly the right balance.
Best Regards,
Customer Support
Repair & Assure Limited
It was a really pleasant change to talk…
It was a really pleasant change to talk to an English speaking lady that didn't have an accent. I understood every word she said and she didn't have to repeat anything. I also know that my appliance is insured for another 12 months. Thank you for the lovely customer service
8 giugno 2026
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Risposta di Repair & Assure
Dear Pauline Binns
Thank you for your 5-Star review!
We're delighted to hear that you had a positive experience and that our advisor was able to explain everything clearly and efficiently. It's wonderful to know that you felt well supported and that we were able to confirm your appliance cover for the next 12 months.
Best Regards,
Customer Support
Repair & Assure Limited
Breakdown cover
The staff are very polite helpful and respectful and explained everything to me slowly and made me feel like any problems I have with my TV or washing machine they will help me get it sorted
4 giugno 2026
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Risposta di Repair & Assure
Dear Kelly
Thank you for your 5-Star review!
We're so pleased to hear that our staff were polite, helpful, and respectful, and that they took the time to explain everything clearly. It's important to us that our customers feel supported and confident, so we're delighted that you felt comfortable reaching out for help with any issues involving your TV or washing machine.
Best Regards,
Customer Support
Repair & Assure Limited
Person who rings is alwsy friendly and…
Person who rings is alwsy friendly and curtious.
2 giugno 2026
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Risposta di Repair & Assure
Dear Daniel Garhard
Thank you for your 5-Star review!
We're delighted to hear that our team is always friendly and courteous when they call. Providing excellent customer service is very important to us, and your feedback is greatly appreciated.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
Excellent service, no problem regarding staff, very polite and easy to talk to. Happy to renew service plan.
4 giugno 2026
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Risposta di Repair & Assure
Dear Jean Hutchinson
Thank you for your 5-Star review!
We're delighted to hear that you received excellent service and found our team polite, friendly, and easy to talk to. We truly appreciate your continued trust and support.
Best Regards,
Customer Support
Repair & Assure Limited
Lovely pleasant and helpful from…
Lovely pleasant and helpful from associate called Adam. And cover put in place straight away.
3 giugno 2026
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Risposta di Repair & Assure
Dear Jeff
Thank you for your 5-Star review!
We're pleased to hear that Adam provided a lovely, pleasant, and helpful service, and that he was able to arrange your cover quickly and efficiently.
Best Regards,
Customer Support
Repair & Assure Limited
An excellent experience.
I was contacted by ‘phone regarding insuring my new fridge. The gentleman I spoke to was polite and most informative as has been the case throughout my dealings with Repair & Assure. I would not hesitate to recommend this Company.
3 giugno 2026
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Risposta di Repair & Assure
Dear Jane Crompton
Thank you for your 5-Star review!
We're delighted to hear that you found our team polite, informative, and helpful when discussing cover for your new fridge. It's great to know that you've received the same high level of service throughout your dealings with Repair & Assure. Your recommendation means a great deal to us, and we truly appreciate your support.
Best Regards,
Customer Support
Repair & Assure Limited
Straight to the point
Straight to the point, didn’t spend too much time, clear and concise instruction, polite and respectful.
3 giugno 2026
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Risposta di Repair & Assure
Dear Robin ANJAN
Thank you for your 5-Star review!
We're pleased to hear that you found our service clear, efficient, and respectful. Providing straightforward advice and excellent customer service is important to us, and we appreciate your kind comments.
Best Regards,
Customer Support
Repair & Assure Limited
Everyone has been so helpful and repair…
Everyone has been so helpful and repair and replacement of washing machine has been very efficient
2 giugno 2026
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Risposta di Repair & Assure
Dear Sarah
Thank you for your 5-Star review!
We're delighted to hear that our team was helpful throughout and that the repair and replacement of your washing machine was handled efficiently.
Best Regards,
Customer Support
Repair & Assure Limited
Washing machine repair…
From phoning to say washing machine had broken to engineering repairing all excellent
5 maggio 2026
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Risposta di Repair & Assure
Dear Pat
Thank you for your 5-Star review!
We're pleased to hear that everything went smoothly, from reporting your broken washing machine to having it repaired by our engineer.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
The people on the other end of phone always polite and will answer any questions.
This service and cost is one of the best around.
2 giugno 2026
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Risposta di Repair & Assure
Dear L Warder
Thank you for your 5-Star review!
We're delighted to hear that our team has been polite and helpful whenever you've called. It's also great to know you feel our service offers excellent value.
Best Regards,
Customer Support
Repair & Assure Limited
Dan was very helpful and very quick …
Dan was very helpful and very quick as I had work and kept me informed when he was on his was
18 maggio 2026
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Risposta di Repair & Assure
Dear Mrs Adele Pollard
Thank you for your 5-Star review!
We're pleased to hear that Dan was helpful, kept you informed, and worked around your schedule. We'll be sure to pass your feedback on to him.
Best Regards,
Customer Support
Repair & Assure Limited
Highly recommended to everyone for that…
Highly recommended to everyone for that peace of mind so easy and very helpful thank you so much to all the team 👏🏼👏🏼👏🏼👍🏼
29 maggio 2026
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Risposta di Repair & Assure
Dear LEE QUINNEY
Thank you for your 5-Star review!
We're really pleased to hear you found the service easy and helpful, and that it gave you peace of mind.
Best Regards,
Customer Support
Repair & Assure Limited
Good service
Service was excellant engineer knew what was wrong and how to fix it even carrying the right parts and repair up to good standard
3 maggio 2026
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Risposta di Repair & Assure
Dear denis buckby
Thank you for your 5-Star review!
We're glad to hear the engineer quickly identified the issue, had the right parts on hand, and completed the repair to a high standard.
Best Regards,
Customer Support
Repair & Assure Limited
Good job
He was polite and friendly he fixed my washer twice. Both time's he was brilliant got the job done ✅
6 aprile 2026
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Risposta di Repair & Assure
Dear MISSPAULALAVERY
Thank you for your 5-Star review!
We're pleased to hear the engineer was polite, friendly, and did a brilliant job on both visits.
Best Regards,
Customer Support
Repair & Assure Limited
The initial call to the company was…
The initial call to the company was dealt with straight away, and professionally. There was,however, a lack of communication to the engineer,who was assigned to the job.the company informed myself and my wife,the engineer would attend at 1pm.by 5pm,we were still waiting. Upon speaking to the engineer, he wasn't even aware that he had to attend. He was at home.
When he arrived, he was polite,and professional, and the job was complete in about 15 minutes.
29 maggio 2026
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Risposta di Repair & Assure
Dear Kevin Coburne
Thank you for your review!
We're pleased to hear that the initial contact and the engineer’s visit were professional and the repair was completed quickly. However, we're sorry to hear about the communication issue regarding the appointment. We appreciate you bringing this to our attention and will use it to improve our service going forward.
Best Regards,
Customer Support
Repair & Assure Limited
Very happy indeed hassle free dealt…
Very happy indeed hassle free dealt with very quickly was informed all the way thru
19 maggio 2026
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Risposta di Repair & Assure
Dear Mickeala
Thank you for your 5-Star review!
We're pleased to hear the process was quick, hassle-free, and that you were kept informed throughout.
Best Regards,
Customer Support
Repair & Assure Limited
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