Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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NEVER use this website they steal money from you even when you cancel your subscription properly they will take $65.00 from you. I closed my account and subscription the same day STILL they STOLE MONE... Leggi di più
L'azienda ha risposto
Borderline scam. I signed up for $2 to access then the service was awful, it just linked my to estate agents, so they offered no unique, exclusive properties, just linked me to ones I could find on... Leggi di più
L'azienda ha risposto
Do not use this website. Rentola operates unethically by retaining your bank details and charging your account without clear consent or authorization. Their system is deceptive, and no cancellatio... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Informazioni di contatto
Australia
- info@rentola.com.au
- rentola.com.au
1,4
Pessimo
151 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The customer service is great!
16 novembre 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com.au
Always check your bank statements!
Was charged by this company even though I had never heard of them, let alone agreed to any debits from my account. It took close to a month of back and forth emails, but eventually Ron was able to assist in getting my money refunded. Thanks Ron!
*Note* The company reply to this review is erroneous, in that I did NOT sign up to any subscription. My card details were used, whether mistakenly or deliberately, and it was on reviewing account statements that I became aware of the charges. I cancelled my card and contacted this company immediately, only to be hit with brick wall after brick wall. Finally assisted by Ron, it should have been left at that, only Sarah decided that to try and save face, she would write a review placing the onus on me as though I was a uneducated dimwit. Not cool Sarah, not cool at all. All that achieved was the presentation of her self as a enfant terrible, a public rebuttal and a further drop in star rating.......
11 ottobre 2023
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Risposta di Rentola.com.au - Making property search smarter
Hello Bella,
Thank you very much for your review! We are doing our best to improve the customer experience and your opinion is valuable to us.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription.
We are happy to hear that you are satisfied with the services you got from Ron.
Have a great day!
Best regards
Sara
Rentola.com.au
This company is a scam!
This company is a scam!
They managed to withdraw money from my debit account even though I didn’t accept that payment.Their service wasn’t useful for me at all.And on the top of that they refused to refund me money.It’s not even 14 days left.Also they withdrew 39 euros for premium subscription which they didn’t provide to me.After withdrawal i sined in and the website told that I need to buy a premium subscription again!That’s insane,total scam.
Also they send you on your email address threatening messages so that if you don’t pay right now 39 euros they will sue you,take you to court!
Completely unacceptable!It’s illegal.
SCAM!Never use their website
26 ottobre 2023
Risposta di Rentola.com.au - Making property search smarter
Dear Алина,
We are really sorry to hear about the negative experience you've had. We understand your frustration, and I'd like to help clarify this situation.
It seems there might have been a misunderstanding regarding the payment and subscription. Subscription services automatically renew unless explicitly canceled. We are here to help you sort this out.
We asked for your details because we want to have the opportunity to resolve the issue you are experiencing and improve your experience with us. Unfortunately, we have not received your contact details.
Please feel free to contact us via our website via our FAQ section where you find a contact form to fill in and our customer service team will be happy to help.
Kind regards,
Rentola.com.au Team
A short but great experience
I only needed Rentola for a very short time, though I did not know that when I subscribed. Ron was extremely helpful and fast in assisting with cancellation of my membership and refunding the fee.
If ever my circumstances change and I need to rent I would go straight to Rentola. With them I know I get access to a large number of properties, carefully filtered to suit me. I also know Rentola treat me with a level of consideration hard to find these days!
4 luglio 2023
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Risposta di Rentola.com.au - Making property search smarter
Hi ,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
They charge you $65 after a week trial…
They charge you $65 after a week trial and even after you suspend the subscription they still try and debit your bank.
Everyday for 7 days they have tried to take money from me.
I’ve now had to disable my card and be sent a replacement as Rentola aren’t able to be contacted.
7 luglio 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our webpage in the forms under our FAQ and our customer service can help you. https://faq.rentola.com.au/hc/en-us/requests/new
Best,
Sara
Rentola.com.au
Company is a scam
Company is a scam.
Many emails trying to cancel a subscription with no response.
No phone number.. and trying to login it won’t let you.
DO NOT SUBSCRIBE TO THEIR SERVICE!
31 maggio 2023
Risposta di Rentola.com.au - Making property search smarter
Hello James,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription. >https://rentola.com.au/terms-and-conditions<
We have reached out to you via email and we would like the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately you have denied any help from us.
If there is anything we can help you with, please get in contact with us.
Best regards,
Sara
Rentola
Risposta di Rentola.com.au - Making property search smarter
Hi Nell ,
Thanks for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
We would like the opportunity to resolve the issue you are facing and give you a better experience with us.
We have sent you an email and hope to hear from you soon.
Yours sincerely,
Sara
Rentola.com.au
Best customer service
Rentola has the best customer service. Customer service officer Nina response very quick. She resolved tge issue within a day actually not even a day within few hours after I sent an email to them.
10 maggio 2023
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Risposta di Rentola.com.au - Making property search smarter
Hi Rachna,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
David
Rentola.com.au
Excellent customer service and support
They listened and assisted me immediately. Very polite and easy to talk to and deal with. I will be back because of the service big y thanks to Nina!
24 aprile 2023
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Risposta di Rentola.com.au - Making property search smarter
Hi Brooke,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
David
Rentola.com.au
Advertise elsewhere
Get rid of this painful business. Constant emails, bad site to get a rental. Waste of time and take your money to get an answer. Paying 1 or 2 dollars, just a scam. Don't advertise your rentals here as people don't want to pay to just have a look at the ad. Grubby, cheap rip off, painful. I have missed 3 rentals because of the way this place does business. Now I have gone elsewhere, they want to know why???? Because of the hassle getting a house off this site. Go to to a realestate office that has people running it, not computer generated messages.
16 aprile 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Brenden,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best,
David
Rentola.com.au
Good and Professional customer service
Good and Professional customer service, Issue effectively resolved
29 marzo 2023
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Risposta di Rentola.com.au - Making property search smarter
Hello Lloyd,
Thank you very much for your kind words!
We are glad to hear that our services have been useful to you.
Have a lovely day!
Kind regards,
David
Rentola.com.au
Very impressive
21 marzo 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hi Steve,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
David
Rentola.com.au
Dave was a great help when responding…
Dave was a great help when responding back, it did take a few days for it to be actioned but with a great outcome. Thanks Dave
22 febbraio 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hi Denise,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Dave has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
David
Rentola.com.au
Mary
Mary agreed to credit my account as I thought I had cancelled my subscription but it appears I didn't. Great service
5 febbraio 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you.
Looking forward to your cooperation.
Best regards
Rentola.com.au
Very good and fast service
Very good and fast service, solved my problem and i am happy with the result, the person that helped me was Rover. I would just like to write this to acknowledge his amazing service
8 febbraio 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com.au
Rentola - Cancellation-Although at first it seemed difficult…
Although at first it seemed difficult to cancel subscription… The email support was swift and effective to resolve - Thanks Mary.
30 gennaio 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
Rentola.com.au
Risposta di Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
Rentola.com.au
Mary helped me a lot and was extremely…
Mary helped me a lot and was extremely friendly ☺️
25 gennaio 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
Rentola.com.au
Hi I would love to rent a property from…preferably 6to 12 months
Hi I would love to rent a property from you I'm working with a husband of 24 year and 2 adult children My daughter has a brain tumour and is very sick my son has returned from 7 years in new Zealand to help with our family the property owner is selling the home I'm so worried to look after my sick family
22 gennaio 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
Rentola.com.au
Thank you to Nina!
Thank you to Nina i had the opportunity to manage easily and correctly my membership. She helped me with some problems and she has been really fast!
18 gennaio 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
Rentola.com.au
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