Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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NEVER use this website they steal money from you even when you cancel your subscription properly they will take $65.00 from you. I closed my account and subscription the same day STILL they STOLE MONE... Leggi di più
L'azienda ha risposto
Borderline scam. I signed up for $2 to access then the service was awful, it just linked my to estate agents, so they offered no unique, exclusive properties, just linked me to ones I could find on... Leggi di più
L'azienda ha risposto
Do not use this website. Rentola operates unethically by retaining your bank details and charging your account without clear consent or authorization. Their system is deceptive, and no cancellatio... Leggi di più
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Scritti dall'azienda
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Informazioni di contatto
Australia
- info@rentola.com.au
- rentola.com.au
1,4
Pessimo
151 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Tried e mailing with no response
Tried e mailing with no response
$65 came out of my bank account
For subscription. Was unaware of this
I live on Centrelink pension and I can’t afford to loose $65
Finally got a response from Rentola . Sara was vey helpful and refunded half of my subscription. Just a tip read the agreement properly before you commit
28 giugno 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Sandra,
Thank you for sharing your experience.
We're glad to hear that Sara was able to assist you and arrange a partial refund. Your advice to read the agreement carefully before committing is valuable and appreciated.
We ensure transparency by providing information about costs. It's essential to note that we communicate costs before, during, and after registration. Our subscription terms and conditions are explicitly presented during the registration process, which requires your acceptance. Additionally, after registration, you'll receive an email to your registered address with the purchase receipt, including payment terms.
You can always contact us through our website, via our FAQ section where you will find many frequently asked questions and answers, as well as a contact form that you can fill out and our customer service team will be happy to assist you. You can also find written and video instructions on how to cancel a subscription yourself at https://faq.rentola.com.au/hc/en-us/articles/4409337936146-How-can-I-cancel-my-subscription.
If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to help and ensure a better experience for you moving forward.
Best regards
Rentola.com.au
Ron assisted me and I had a few queries…
Ron assisted me and I had a few queries about my account and after I sent my concern he emailed me promptly and explained everything to me in a clear and concise manner about what is involved regarding subscription with your organisation which I really appreciated as it made everything more clear for me. I feel that he understood my situation and I was very grateful for this and feel that he showed empathy towards my situation and took remedial action - always putting the customer first. Knowing that your company takes the time to listen to the customer was very much appreciated and he went out of his way to assist me - in the future when I am able and have the need I will definitely consider your company and recommend people to sign up as I know its a good platform for people looking for properties and it provides an excellent service.
Ron should be congratulated on his excellent understanding and customer service which was wonderful and other companies should learn how to deliver outcomes to clients when the situation warrants it. Thank you Ron for your time and kindness and your manager should acknowledge you as a simple gesture like you showed towards me can leave a lasting impact upon your company. Have a lovely day Ron.
4 giugno 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
Thank you so much for your heartfelt review! We are delighted to hear that Ron was able to assist you promptly and clearly, making your experience with our subscription service smooth and understandable. Ron’s dedication to empathetic and customer-first service is something we highly value, and it’s wonderful to see it recognized by our customers.
Your kind words will certainly be shared with Ron and the rest of our team. Feedback like yours encourages us to continue providing excellent service. We look forward to serving you again in the future and appreciate your recommendation.
Have a great day!
Best regards,
Rentola.com.au
SCAMMERS!!!
SCAMMERS!!!! The $2 fee is a lie they tried to charge $65 twice and they hide this fee so it's not easy for anyone to see.
2 giugno 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write your feedback to us.
We have asked for your details as we want to be able to resolve the issue you are experiencing and improve your experience with us. Unfortunately, we have not received your contact details.
We are very sorry to hear that you have had such a negative experience. Our users' experience is very important to us. However, please note that costs are presented before, during and after the registration of your subscription. The terms and conditions of our subscriptions are set out during the registration process, but we understand that there may be misunderstandings.
Your experience is important to us and we would like to take this chance to help you and offer a solution as soon as possible.
You can always contact us through our website via our FAQ section where you will find many frequently asked questions and answers as well as a contact form to fill in and our customer service team will be happy to help.
Best regards,
Rentola.com.au
$2 for what i was thinking was a 1 off…
$2 for what i was thinking was a 1 off payment then you charge me $65?!?!?!
ABSOLUTELY RIDICULOUS!!!
i do not remember seeing anything about a $65 subscription?!?! I WOULD NOT HAVE SIGNED UP FOR SOMETHING SO EXPENSIVE!!!!
I WANT MY $65 BACK!!!!!!!!! 😡🤬🤬🤬
29 maggio 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service. We provide you with information on the cost of your subscription before, during and after registration.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Unfortunately, we do not have your contact details so that we can investigate your case.
You are very welcome to contact us via our contact form which you can find under our "questions and answers section".
Best regards,
Rentola.com.au
Seems to be a total scam site
Why would anyone pay $2 to see ads for homes when the same homes are advertised on realestate.com.au? Looking at the reviews, they then start deducting $65 monthly. No thank you, I much rather use a legit site like realestate.com.au as compared to your scam site.
15 maggio 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Bill,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.com.au
BE CAREFUL AND DO RESEARCH ON PROPERTIES
So far with research the houses Rentola are putting up are houses from other real estate sites. It says you'll pay less for houses per week but in fact if you put in the option on Rentola a monthly payment that is the actual rent you'll pay each week not each month. Be aware when searching for places with Rentola. EG: Says there's a 2 bedroom house in Terang, VIC for $95 a week, $370 a MONTH. $370 is how much a WEEK you'll rent this place for NOT a month. Be careful and do researches on these properties before signing up and applying.
24 aprile 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
We have sent you an email, but we have not yet received a reply. We would be grateful if you could reply to us and provide us with more information about the ads you are referring to.
You mention that there are adverts that are not correct. We would like to know which adverts you are referring to. We would like to investigate these further.
Best regards,
Rentola.com.au
Great interraction
Greate experience with the people, friendly and response time is very good
23 aprile 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello David,
Thank you for your kind words! We're thrilled to hear you had a great experience with us. Our team works hard to provide friendly service and quick response times. If you need anything else, just let us know
Best regards
Sara
Rentola.com.au
Very pumped and professional and also…
Very prompt and professional and also fair
8 aprile 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Rebecca,
Thank you so much for your kind words! We're thrilled to hear that you found our service prompt, professional, and fair. Providing top-notch service is our priority, and your satisfaction means the world to us. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support!
Best regards
Rentola.com.au
This is a genius site
This is a genius site, linking owners with prospective tenants. It’s user friendly and affordable. If you need any assistance the people behind the scenes are quick to respond to your email and very quick to assist no matter what the issue is that you are experiencing. Give them a go. You’ll be pleased you did.
29 marzo 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Thank you for your kind words! We're delighted to hear that you find our site genius and user-friendly. Providing a seamless experience for both owners and prospective tenants is our goal, and we're glad we could assist you promptly whenever needed. Your satisfaction is our priority, and we appreciate your recommendation. If you ever have any further questions or need assistance, don't hesitate to reach out. We're here to help!
Best regards
Rentola.com.au
Risposta di Rentola.com.au - Making property search smarter
Dear Renae
Thank you for your positive feedback! We're delighted to hear that you found our website easy to use. Your satisfaction is our priority, and we're here to assist you whenever you need. Should you have any questions or further feedback, feel free to reach out to us anytime.
Best regards,
Rentola.com.au
I wish I could give less than one star
I wish I could give less than one star. They’re an absolute scam. You can’t contact anyone at all, I’ve sent several messages to them and get the same generic email directing me to their subscription page. Apparently they are well known as my bank wouldn’t even transfer the $2.00 trial payment.
7 marzo 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Dear Dianne ,
Thank you for taking the time to write your feedback to us.
We are sorry that you are not satisfied with our service and that you have the impression that we are a scam company.
Your experience is important to us and we would like to take this opportunity to help you and offer a solution as soon as possible.
You can always contact us through our website via our FAQ section where you will find many frequently asked questions and answers as well as a contact form to fill in and our customer service team will be happy to help. If you have emailed us, you will have received an automatic reply directing you to our FAQ section and contact form.
We have asked for your contact details so that we can contact you but unfortunately we have not received them.
Please feel free to contact us via our contact form on our website and our customer service team will help you.
Best Regards
Rentola.com.au
The fact that all these reviews…
The fact that all the 5 star reviews are people reviewing the staff who helped them try to cancel is hilarious! No actual 5 stars for the actual service provided is funny imo.
It seems like the customer service agents either ask for 5 star reviews for their personal service or they're somehow incentivised.
11 marzo 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Dear A.B,
Thank you for bringing this to our attention. We're committed to providing excellent service and appreciate feedback. We'd like to discuss your experience further to ensure we address any concerns. We have asked for your contact details so that we can contact you but unfortunately we have not received them.
If you have any enquiries, please feel free to contact us via our contact form on our website and our customer service team will help you.
Best regards,
Rentola.com.au
Do not use these
Do not use these
I have had money. 500 taken over a perod of 1 yr
They are fraudsters
Beware of these scammers fighting to get $ back .
30 marzo 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Dear Angela,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
I understand that you were not fully aware that you were creating a subscription on our website. We inform you of the costs before, during and after you register your subscription. .
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our contact form on our webpage and our customer service can help you.
Kind regards,
Rentola.com.au
BE AWARE OF THE SMALL PRINT!!!!
BE AWARE OF THE SMALL PRINT!!!!
In a time where the rental market is overwhelming coming across a company called RENTOLA, going for a small charge to access their rental properties for a week.
Later I found out that they consecutively charged me $65 and another $65 without even using their Platform.
To me it seems like a scam, which is well organised
20 febbraio 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello ,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
We understand that you were not fully aware that you were creating a subscription on our website. We inform you of the costs before, during and after you register your subscription. .
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our contact form on our webpage and our customer service can help you.
Best regards,
Rentola.com.au
DO NOT USE this service
DO NOT USE this service. I did not sign up to this and somehow they managed to charge me for years a total of over 2 thousand dollars. When i finally found the automatic payments, they refused to refund me knowing very well i NEVER used this service. Abhinav is the person i talked to that refused to be a professional and ethical person.
23 febbraio 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello ,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
I understand that you were not fully aware that you were creating a subscription on our website. We inform you of the costs before, during and after you register your subscription. .
We have asked for your contact details since we would like to get the opportunity to review your case again. Unfortunately we have not received any contact details from you.
Feel free to contact us via our contact form on our webpage and our customer service can help you.
Best regards,
Sara
Rentola.com.au
Risposta di Rentola.com.au - Making property search smarter
Dear Ryan
Thank you for your brief but positive feedback! We appreciate your acknowledgment of our understanding approach. If you have any specific comments or suggestions you'd like to share, please feel free to reach out. We're here to assist you further.
Best regards,
Rentola.com.au
They've taken $65 out of my account
They've taken $65 out of my account. I haven't used their services and cancelled subscription as soon as I saw the money charge on my phone. The money was taken without any notice. On requesting for a refund, a certain employee of theirs named Ron refused to help or process a refund but instead was very rude.
Nina was polite and helpful.
But still I haven't received a full refund from this company, considering I haven't used their services which is very unfair. Worst I have ever seen. Plus its a hoax as it doesn't help with rentals. Please be careful with their website.
6 febbraio 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Dear Sonja,
We sincerely apologize for any inconvenience you've experienced. We understand the importance of transparent billing and want to assure you that subscription costs are communicated before, during, and after registration.
We appreciate your feedback and have been in touch to address your concerns. We've provided a solution, and we hope it meets your expectations. We value your satisfaction and are committed to improving our services.
If you have any further questions or issues, please feel free to contact us directly. Thank you for your understanding.
Best regards,
Rentol.com.au
DONT EVEN WANT TO GIVE THEM ONE SINGLE…
DONT EVEN WANT TO GIVE THEM ONE SINGLE STAR. I’m currently homeless/in between rentals and i authorised one singular two dollar payment to be able to apply for rentals through them. As I’m broke with no income coming in needing a place to live I checked my bank and my final payment from my last job came in and the next day RENTOLA /SHITOLA took out $65 for no reason at all. And the website didn’t even help me with anything. Don’t use this heinous and evil website.
2 gennaio 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We have been in contact with you and wanted to help you. Unfortunately, you have not been co-operative and you have not been willing to provide the requested information that would allow us to help you. As we have not received any information from you, we are unfortunately unable to verify whether you have a subscription with us and cannot help you with your case. You are welcome to reply to our email if you need help.
Best regards,
Rentola.com.au
DONT EVEN WANT TO GIVE THEM ONE SINGLE…
DONT EVEN WANT TO GIVE THEM ONE SINGLE STAR. I’m currently homeless/in between rentals and i authorised one singular two dollar payment to be able to apply for rentals through them. As I’m broke with no income coming in needing a place to live I checked my bank and my final payment from my last job came in and the next day RENTOLA /SHITOLA took out $65 for no reason at all. And the website didn’t even help me with anything. Don’t use this heinous and evil website
1 febbraio 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello ,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
I understand that you were not fully aware when you created a subscription on our website.
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our contact form on our webpage and our customer service can help you.
Kind regards,
Rentola.com.au
Avoid …
They said $2 per month then took out $60. There was no one to contact and no way to cancel so i had to go to the bank to cancel it. It was not a helpful app nor was it easy to use.
Would not recommend it at all.
5 novembre 2023
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Gael,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription.
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our webpage and our customer service can help you.
Best regards
Sara
Rentola.com.au
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