Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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NEVER use this website they steal money from you even when you cancel your subscription properly they will take $65.00 from you. I closed my account and subscription the same day STILL they STOLE MONE... Leggi di più
L'azienda ha risposto
Borderline scam. I signed up for $2 to access then the service was awful, it just linked my to estate agents, so they offered no unique, exclusive properties, just linked me to ones I could find on... Leggi di più
L'azienda ha risposto
Do not use this website. Rentola operates unethically by retaining your bank details and charging your account without clear consent or authorization. Their system is deceptive, and no cancellatio... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Informazioni di contatto
Australia
- info@rentola.com.au
- rentola.com.au
1,4
Pessimo
151 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
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Risposta di Rentola.com.au - Making property search smarter
Hello Benjamin,
We’re very sorry to hear about your experience. We take feedback regarding subscription fees very seriously and want to ensure your concerns are fully addressed.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Same as everyone
Same as everyone, advertising for a fee of $2 and after one week charge you a fee of $ 66.95 for one month as the small print came out later. I cancelled it straight away but they offer me 3 months free etc etc . I cancel definitely. "
ITS A WASTE OF MONEY"
15 febbraio 2025
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Francois,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been. We take feedback regarding trial periods, subscription charges, and cancellations very seriously.
For clarity, the initial payment provides access to a trial period, and the subscription automatically renews at the end of that period unless cancelled beforehand. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how upsetting it can feel to see a charge if anything was unclear, and we sincerely apologise for the frustration this caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
❌SCAM❌
Rentola Review – Misleading & Deceptive Charges
Rentola uses misleading advertising to trap users into unwanted subscriptions. They promote a $2 trial without clearly disclosing that it auto-renews at $65, burying this in fine print. Many, including myself, were unknowingly charged and denied refunds.
❌ Deceptive marketing – Hidden fees & unclear terms
❌ Auto-charges without clear consent
❌ Poor customer service & refusal to refund
This business profits from tricking people rather than providing real value. Avoid Rentola and report them to consumer protection agencies if you’ve been misled!
19 febbraio 2025
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience. We take feedback regarding subscription charges, transparency, and customer support very seriously and want to ensure your concerns are fully addressed.
For clarity, the initial payment provides access to a trial period, and any subscription fee is only charged if the trial is not cancelled before it ends. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I am immensely pleased with the…
I am immensely pleased with the exceptional service provided by Abhinav. His dedication and professionalism went far beyond my expectations, demonstrating a level of excellence that truly deserves the highest appreciation. I am profoundly grateful for his outstanding service.
11 febbraio 2025
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that Abhinav was able to provide such exceptional service and exceed your expectations.
Your kind words mean a lot to us, and we’ll be sure to pass them on to Abhinav — we know he’ll be delighted to hear how much you appreciated his dedication and professionalism.
Thank you again for your thoughtful review. It’s feedback like yours that inspires our team to continue delivering excellent service every day.
Warm regards,
Rentola Team
COMPLETE SCAM
COMPLETE SCAM. Just had to pay $65 for the second time after charging me previously wihtout me knowing. I requested a refund and checked if i was subscribed or not which im not. The website is not user friendly and it keeps taking to unwanted pages which is fulfilling their purpose of making users get lost trying to navigate on their site. I paid $2 (thinking this was a one off) and they are refusing to issue a refund
10 gennaio 2025
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been. We take feedback regarding subscription charges, navigation issues, and refunds very seriously.
For clarity, the initial payment provides access to a trial period, and any subscription fee is only charged if the trial is not cancelled before it ends. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up. We understand how confusing or frustrating it can feel if the site navigation made it difficult to manage your account, and we sincerely apologise for that.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Big scammers
Big scammers. Fraud.
In the name of $2 they charged me $65. Scammed my credit card details. I had to cancel my card now they are threatening to take to debt collection. How are this non monitored company’s are operating. Absolutely disgusting.
31 dicembre 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Sabrina,
We’re very sorry to hear about your experience. We take feedback regarding unexpected charges and account security extremely seriously.
For clarity, the initial payment provides access to a trial period, and any subscription fee is only charged if the trial is not cancelled before it ends. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how upsetting it can feel to see an unexpected charge, and we sincerely apologise for the frustration this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I think it's absolutely disgusting that…
I think it's absolutely disgusting that people have to pay to look for rentals in these hard times. What a joke not to mention how greedy and over the top rental prices are.
27 gennaio 2025
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
We completely understand your frustration and empathize with how challenging the rental market can be. Our goal at Rentola is to provide a platform that aggregates listings from multiple sources to make it easier for users to find available properties all in one place.
Please know that your feedback is incredibly valuable and helps us consider ways to improve transparency and user experience on our platform.
Thank you for sharing your thoughts — we genuinely appreciate it and hope to make the process as fair and clear as possible for everyone.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
COMPLETE SCAM
COMPLETE SCAM. Just had to pay $65 while completely unaware that this is a subscription. I paid $2 (thinking this was a one off) and they are refusing to issue a refund
21 gennaio 2025
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Sam,
We’re very sorry to hear about your experience and understand how frustrating this must be. We take feedback regarding subscription charges and refunds very seriously and want to ensure your concerns are fully addressed.
For clarity, the initial payment provides access to a trial period, and the subscription renews automatically at the end of that period unless it is cancelled beforehand. These details are outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
FAKE!
FAKE!! Absolutely fake. They just keep charging $65 without any agreement. In the name of $2 they take you to Realestate.com website. Fraudulent service. Do not refund any money.
1 dicembre 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must feel.
For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined in our Terms and Conditions and confirmation email at sign-up.
As a property aggregator, Rentola collects listings from multiple sources, including real estate agencies, to make browsing easier in one place. We appreciate your feedback about the way listings are presented and will continue to improve clarity for all users.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Honestly a scam
Honestly a scam! They charged me $65 for something that I did not agree to. I had to call my bank and cancelled my card. After reading on the internet I realised that this is totally scam.
They will ask you yo pay $2 first and then they will take your money for $65 but you never agreed to and they never said anything about the $65.
The worst part? You cannot cancel the payment, once you are charged I suggest you to cancel your card and get a new card. There is no way to call them, there is no way to talk to human being.
DO NOT PROVIDE YOUR CARD DETAILS TO THEM.
Edit:
You seriously are asking me to contact you when there is no way, I repeat, NO WAY to talk to human being when you took my money.
You mentioned on the charges that you would only take a few $ but you are not clear enough to say that you would take much more after a few weeks.
Do you expect people just to read your mind and you took their money and expect them not to fight back?
3 dicembre 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and account management very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how alarming it can feel to see unexpected charges, and we sincerely apologise for the stress this has caused.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, review your account, and assist in resolving any issues you may have encountered.
Kind regards,
Rentola Team
Scam,AVOID every property listed says…
Scam,AVOID every property listed says monthly but is really weekly absolutely no customer support extremely dodgy paid reviews if they r any good
1 dicembre 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Steven,
We’re very sorry to hear about your experience and understand how frustrating this must be. We take feedback regarding property listings, pricing clarity, and customer support very seriously and want to ensure your concerns are fully addressed.
For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. We completely understand how confusing it can be if listing details were unclear, and we sincerely apologise for any inconvenience or stress this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
BIG SCAM
WASTE OF TIME AND MONEY
Rentola is a big scammer. the website says it only charges $2 but it turn out to be more. after contacting the helpline to unsubscribe but it still keep charging me. so please stay away from this scammer.
4 ottobre 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Zarifa,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and account management very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I did not sign up I tired a 1 week…
I did not sign up I tired a 1 week trial for 1 week for 01.00. Next minute I am getting charged 65.00 for bloody what you roags you are scum no wonder there is no trust in the world with people like you in it.
4 novembre 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Shane,
We’re very sorry to hear about your experience and understand how upsetting this must be. We take feedback regarding subscription charges and trial periods very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Fake website
Fake website. Beware of these scammers, I'm wondering how they're managing to be online on .au domain. I'm escalating this case to regulators to delist this website.
14 ottobre 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
We’re very sorry to hear about your experience. We take feedback regarding website trust and user experience very seriously and want to ensure your concerns are fully addressed.
For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. We sincerely apologise for any confusion or frustration this may have caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
I subscribed for the newsletter and…
I subscribed for the newsletter and then it started taking more money out of my account the bank notified of a suspicious transaction from $2 they tried to take $65 out of my account
15 agosto 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Nancy,
We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription charges and account security very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how alarming it can be to see unexpected charges, and we sincerely apologise for any stress this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
NO REFUND
They do a terrible job with customer service. I stopped using the website after two days and never went back to check. Then I was as charged for four months straight without even knowing that 65 dollars was going out of my bank every month. They still have not responded to my request for refund and now I have been scammed for 260 dollars.
4 ottobre 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello Claire,
We’re very sorry to hear about your experience and understand how concerning and frustrating this must be. We take feedback regarding subscription charges and customer support very seriously and want to ensure your concerns are fully addressed.
For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how upsetting it can feel to be charged unexpectedly and sincerely apologise for the stress this has caused.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
Great customer service
Great customer service I had an issue and it was address fast and effectively.
17 luglio 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service team. Addressing issues quickly and effectively is one of our top priorities, and it’s great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Rentola.com.au
How Dodgy
How Dodgy. I am a landlord offering 2 very nice and under rental market value homes in outer Brisbane. I have had tenants for years who pay cheaper rent with me allowing them to save and move out, as they buy their own place. Disgruntled with agents not looking after my tenants, I decided to manange my own add through Rentola. I could not believe Rentola did NO background checks on me. I thought, what a scammers' paridise. I even added photos of a random house ( not mine ) with a made up address and that was accepted. No checks, no safety, no ethics. With Rentola , you can place an add and scam away. Appalling, so I aborted my application and back to the agent. Renters beware. If you do see a house on this site, I would go there and knock on the door, good luck
12 luglio 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello,
Thank you for taking the time to provide us with your feedback.
We value your experience and would like to investigate further the matter you have raised regarding the listing in question. To do so, we require your contact details so that we can contact you directly.
We look forward to your cooperation.
Best regards,
Rentola.com.au
was charged 65.00 and only used it for…
was charged 65.00 and only used it for 1 daynever got invoice or receipt for what payment was gfor thinking this is fraud there is no amount of 65 showing when you are online looking for rentals its scamming people
20 maggio 2024
Non scritta su invito
Risposta di Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.com.au
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