relay.delivery Recensioni 

Useless, 2 attempts at delivery, both returned to sender. On the 3rd attempt, delayed 3 days, then delivered to the wrong house

Inexcusable and laughable "customer service." Wanted my parcel delivered to my house, but accidentally clicked the collect button and couldnt change it back. Admittedly, that was my fault, but it shouldn't take one click to change method of delivery!! So what, no confirmation? I didnt even pick the location it defaulted to one for me. When I contacted customer service for help i didnt receive one reply. They still havent replied and its been a week. I had to go collect the parcel at that point. Imagine I was a disabled person, or someone who was unable to leave their house to collect a parcel? For me it was a minor inconvenience, for someone else it could mean losing the package all together. Your customer service is lacking. Do better for goodness sake.

Nothing but problems with this delivery service & I'm absolutely sick of it. I would never choose to use this service, even turned it off on my Vinted. I ordered some hair products off Tik Tok shop, they sent them via Relay. My brother had also ordered something that was coming on the same day via the same delivery service. The delivery driver delivered his parcel which was just something cheap & then said that mine was unsuccessful to be delivered because I wasn’t home. My brother answered the door to the delivery driver! Said they would try the next day & it never came. Seems a bit suspicious that something cheap was delivered & something expensive apparently couldn’t be. Then a few months later, I order a cup through Etsy. It’s been in transit for weeks & there’s been no update, so now I’m in the process of having to open a case with Etsy. Absolutely shocking service & it needs shutting down. It’s ridiculous & a waste of time. Also on the website, it gives you the option to contact them but you actually can’t because it doesn’t let you click on it. Shocking disgusting service & lying delivery drivers who are thieves. Shut this company down immediately & avoid using at all costs.

The worst delivery company ever ! Customer service just don’t respond I’ve ended up with a pair of disgusting sandals rather than a lovely skirt I ordered off Vinted absolute joke of a company can’t believe Vinted are still using them ! 😡

AVOID !!! Tracking is absolute rubbish. Tells you that delivery was attempted when our cctv shows it wasn’t. Then tells you that it was taken to PITSTOP but doesn’t say where PITSTOP is. Not received any messages or emails with any information either. Only use RELAY if you want to lose your parcel.

Just can't trust a single delivery, they don't read the address correctly

So, ordered some equipment (won’t name just yet) and I’ve been sent a tracking link that takes you to Relay which has a totally useless tracking info service on its website, how on earth do these people keep getting work, it’s so bad.

The “delivery window” has come and gone and even the suppliers “sorry about that” email is poor saying delays can happen, having now read more reviews of Relay I’m amazed they still use them.

Seriously, suppliers should give you a Choice on delivery service, at least then it’s your choice if it goes wrong

Do not use Relay…….. ever!

DRIVER STOLE MY PARCEL BEWARE!!

Driver staged a fake delivery by putting half my parcel in the letter box taking a confirmation picture and taking the parcel back out immediately I was at home of the time of delivery and only 1 other neighbour on my Landing who know very well it was a small Vinted parcel under £10 probably wouldn’t even fit the fool karma will come lol

The drivers dont follow instructions. My 'safe place' instruction is simple and clear but on several occasions the drivers have left my parcel(s) elsewhere, taking a photo of my front door and marking as delivered. Luckily none have been stolen because I can see from my doorbell that my neighbour moves my parcels to the safe place.
They are an awful delivery company!

I would rate them 0 star if I could. Two companies I ordered from this week used relay and neither order arrived. The first went to the wrong address and the second said delivery unsuccessful, when I was at home waiting and they didn’t even attempt. I am raging and think they ought to be shut down

Diabolical company why it’s being used on Vinted no idea always delayed tracking is awful I would not bother selling on Vinted if I had to use this company

Not sure how the company is still going! They never ever deliver parcels on time or at all!

Terrible experience. If I could rate 0 stars I would. My building has a 24/7 concierge and they didn’t even try, just marked my parcel as undelivered and returned it to the sender. Have contacted customer service which they say they aim to respond to within 72 hours and it’s been a week and nothing. I actively don’t buy from websites that use Relay. Awful.

Absolutely awful company. 2 packages in the last week were delivered to wrong address. Found one of them but the other i had no clue, as the photo could of been anywhere! Also the one I found was obviously at a different no in my close and not left in a safe place as requested! Very poor indeed.

I'd never heard of Relay, but they we auto-added to my Vinted shipping options. The parcel has not been delivered and has now gone missing. I've now removed them as a shipping option and would not recommend them.

1 month delivery window, need I say more. I will check next time who the courier is before I purchase.
I will not buy from anyone who ‘s using this company in future

I'd give this company 0 star if available. I absolutely detest this company with a passion. I dread seeing a parcel is coming with them. You can't plan to be in for the delivery as you'll get a 3 hour time slot that they repeatedly change throughout the day. Wish people would boycott this company!!

Had a message a day before saying that my parcel was due to be delivered and did I have any specific delivery instructions... i said "use the letterbox or leave in shed"
This was totally ignored in fact the driver never even bothered to enter the property... he took a photo outside my garden gate, opened the gate and threw the parcel on top of cardboard that was due to go for recycling.. then they sent me photos of my gate and the recycling as proof of delivery, claiming it was "left in shed"

Messaged Relay for explanation, after struggling to find any clue on their website, apparently "Complaint" is not a word they recognise!
No reply which is hardly surprising!
Probably cheaper to not use Relay and simply put your parcel directly in the recycling to save time and money

I pay extra on Vinted for home delivery so I don’t have to look through piles of parcels. Relay send multiple (more than 3 a day) texts and emails to try and get you to say that instead of home delivery the parcel should go to a local pick up point. The first time I was distracted and thought I had paid for delivery to a shop and they were just asking for confirmation so I clicked on deliver to local store. They badger you to do this for their convenience.

Update: 2 out of 2 parcels officially lost and won't arrive. Will NEVER use them again.

Two parcels currently lost in transit at various stages, one is with the courier according to tracking and has been for 3 weeks, the second is with Relay awaiting a courier to pick up and has been for 2 weeks. Emailed in and no response for 3 weeks.

If you need or want a delivery, you're best off not using Relay as I'm not convinced that they're even a real company at this point