I had a one-month subscription with this company, and while I ended up choosing a different company for my virtual office, I appreciate the responsive customer service team at Regus. Ideal for large b... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Regelt onze post uitstekend en voor vergaderen ook aangeraden plek
From the very beginning, it was not easy to deal with Regus. There was a constant chase about onboarding, missing documents, unexplained retainers... The company is not innovating! They kept... Leggi di più
L'azienda ha risposto
Very friendly and polite team!
Dettagli dell'azienda
Scritti dall'azienda
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Informazioni di contatto
Siriusdreef 17-27, Transpolis Park, 2132 WT, Hoofddorp, Paesi Bassi
- 235689100
4,1
Molto buono
7 recensioni
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Good customer service
I had a one-month subscription with this company, and while I ended up choosing a different company for my virtual office, I appreciate the responsive customer service team at Regus. Ideal for large businesses looking for a business office.
25 febbraio 2026
Non scritta su invito
Risposta di Regus - Schiphol Airport Tetra
Hi Linford,
Thanks for sharing positive feedback. We’ll pass it onto the team!
Our customers’ satisfaction is our priority and comments like yours give us confidence that we’re achieving that goal. Thanks for taking the time to write to us.
Wishing you a great day at work,
Lorraine Brule
Global Customer Service at Regus
Very friendly and polite team!
13 febbraio 2025
Risposta di Regus - Schiphol Airport Tetra
Hi Mohamed, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.
A member of our team will get back to you to get more details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
MY RECOMMENDATION --> AVOID THIS COMPANY
From the very beginning, it was not easy to deal with Regus. There was a constant chase about onboarding, missing documents, unexplained retainers...
The company is not innovating! They kept 2 months of retainers and after me cancelling the contract with them, you manually need to go and request for those retainers to be paid back to you within 30 days. Such information is not being provided to you upon termination.
30 days have passed, and no refund reached my bank account. Please, do not waste your time and energy with Regus or any IWG umbrella companies! There are much better alternatives if you take your time and look a bit longer.
====================
I would like to add an update (5 Oct 2023):
after I left this negative comment, only then did Regus start the refund process. Today I received an email from them stating that it might take a few more business days to get my retainers back. And that would be ~45 days and not 30!
"The payment is scheduled to be sent to your bank on 06 Oct 2023.
Please allow 5-7 business days for it to show up in your bank account after that date..."
My advice==> don't waste our time and avoid them!
28 settembre 2023
Non scritta su invito
Risposta di Regus - Schiphol Airport Tetra
Hi Anna,
I am sorry to hear of your dissatisfaction.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Requesting your refund is easy. You should log into your online account (i.e., myregus.com), select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund request is available. We will then confirm your payment date and amount.
You should receive your refund within 30 days after your end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
I can confirm that your agreement ended on 31 August and therefore it has not yet been 30 days. However, I can confirm that the finance team received the request and have confirmed that they will process this on the next available payment run.
I have asked a member of my team to contact you with further details.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
I have always respected Regus
I have always respected Regus, but after this first experience I have great reservations. I bought a virtual office service for two months in Schiphol Airport Tetra through their delegations in Poland during and I paid in advance plus one month of deposit and the amount of the initial expenses.
The contract is not yet active, although the representative of (Regus IWG Poland) informed by phone that immediately after receiving the transfer we will receive confirmation of the contract to register the change of address of an association in Amsterdam (the conversation was recorded by Regus) .
I feel cheated when I was not informed that there is a compliance procedure after I sign and pay for a two-month lease (instead of before I pay). The association has been registered in the Netherlands for more than five years. If we had known this, and given the short time we needed, we would not have accepted this offer.
I presented the situation to the Regus Poland sales representative, asked for his support in the conversations with Amsterdam and explained our arguments. He stubbornly said that he should only contact Targen and hung up on me (Regus' phone system records this). It seems that after paying they grabbed the customer and ran out of kind words. I'm not used to this behavior. In addition, they still do not answer the emails and a month has passed (of the two paid) without being able to use the virtual office. I have terminated the contract and have requested a refund of the money. I am preparing the information for the consumer defense offices of both countries.
3 agosto 2023
Non scritta su invito
Risposta di Regus - Schiphol Airport Tetra
Hi Javier,
I’m sorry for your dissatisfaction and would like to help.
You have signed an office agreement with us. We are required by law to follow anti-money laundering regulations to set up virtual offices and offices. As we are following a governmental procedure, it would be illegal for us to provide virtual office and office services to you until the process is completed in its entirety.
We sincerely apologize if you’re unaware of this.
It is the customer’s responsibility to provide the required documentation to fulfil the compliance requirements. Since you have not provided them, we are unable to complete the compliance process and activate the services.
Your agreement end date is 30 September 2023 as you have confirmed online and invoices billed to you till then are valid.
Should you require further assistance in this matter, please respond to my team member who is in touch with you.
Thank you,
Lorraine Brule
Global Customer Service at Regus
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