Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Me Tri street, The Sun City Building, 100000, Ha Noi, Vietnam
3,8
3 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Clean, modern, and comfortable office space with fast internet and helpful staff. The location is convenient and easy to access from where I stay. Highly recommended for anyone looking for a flexible and professional workspace.
Return my office deposit. Or can I call you SCAMMERS!??
Risposta di Regus - Hanoi, The Sun Building
Hi,
I’m so sorry for your disappointment.
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers.
Requesting a refund is easy. You should log into your online account (myregus.com), and select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund requests is available.
Once your request is received, the refund will be processed within 30 days after your agreement end date or request date (whichever is later). It’s an automated process. However, we ask you to go through some security steps as part of our fraud-prevention policy.
I couldn’t see your email address or Regus account reference in your message. Please could you send those details to me at michelle.spire@regus.com so I can support you further in this matter?
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Dear REGUS TEAM!
I used to rent the office A09, The Sun Me Tri, Hanoi, Vietnam, for the period from August 23, 2023, to February 29, 2024. I am writing this email to request that you refund the deposit to me IMMEDIATELY! Your reason may be a system error or something, but this is not something I need to worry about!
After the contract ended and I paid the office restoration costs, your staff in charge DID NOT send me any instructions to request a deposit refund. Only when I proactively texted her, she responded.
After that, I sent the deposit refund request forms according to your regulations. However, until now, more than 2 months after we moved out of the office, I have not received a refund of the deposit.
AND YOUR EMPLOYEES DIDN'T SEND ME ANY NOTICE. When I texted to ask, she replied very calmly, "She is no longer in charge of the Regus The Sun site and asked me to contact the management center. And you guys work according to the system." I really don't understand what type of system style this is, and is this really a customer support staff?!
I quickly transferred the deposit to you when I started renting the office, and now I have to beg to get my money back??? I believe you are a large worldwide organization, and you will have a reasonable solution for this case!
Thanks for your support!
Risposta di Regus - Hanoi, The Sun Building
Hi Huong Phung,
We are sorry for your dissatisfaction.
We fully understand the importance of receiving your refund promptly and have taken measures to make the refund process as smooth as possible for our customers.
Requesting a refund is easy. You should log into your online account (myregus.com), and select Account > Billing and payments > Deposit / Retainer balances, where a specific section for refund requests is available. We will then confirm your payment date and amount. Your refund will be processed within 30 days after your agreement end date or request date (whichever is later). It’s an automated process and it is clearly explained in your agreement.
Your retainer was refunded on 23 April 2024, but the payment was returned to us since your bank name was too long which caused a transaction error. My team member has clarified the details to you, and you have provided a correct bank detail. Your retainer was re-processed and refunded to you on 14 May 2024.
If you need further information on this matter, please respond to my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.
