Regency Hampers Recensioni 2.468

TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

A sent the Sandringham hamper to my best friend as a retirement gift after she had completed 42 years in the NHS (mainly in the stressful world of midwifery). The hamper was absolutely beautiful and s... Leggi di più

Valutata 5 stelle su 5

Always a good service from Rgency Hampers. I've ordered three times and had to change instructions after placing the order for the third hamper. Customer service was great at communicating through ema... Leggi di più

Valutata 5 stelle su 5

Easy to order. High quality product, nicely presented. Arrived exactly on time as requested!

Valutata 5 stelle su 5

I saw photos of the hamper after it was delivered. It was a beautiful arrangement, bigger than I thought it would be. My relative was so happy with it! I was glad I could order the things he liked... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli da regalo
  2. Negozio di dolciumi e caramelle
  3. Fornitore di regali aziendali

Scritti dall'azienda

Browse our range of luxury food, gift & Christmas hampers. From pamper hampers to fresh fruit baskets - all beautifully packaged and delivered the next day.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

2468 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great choice, super fast order and delivery service.

It was extremely easy to navigate around the ordering process. There was excellent choices of hampers and I have also had wonderful feedback form my clients who received them.

Thank you very much.

26 gennaio 2026
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Risposta di Regency Hampers

Thank you very much for sharing your review!
We’re pleased to hear that you found the ordering process easy and that you were happy with the range of hampers available. It’s especially rewarding to know your clients provided such positive feedback.
We truly appreciate your support and thank you for choosing us.

Valutata 5 stelle su 5

Wonderful Thank You gift hamper

I ordered a Thank You gift hamper, which I was able to tailor to meet the tastes of the recipient, and it was delivered the following day. The reaction was instant and one of utter surprise and delight, the message containing a picture of the hamper open with its contents displayed.
This was the fourth or fifth surprise hamper I have sent in the past three or four years and they have all been received with great joy and gratitude.

15 gennaio 2026
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Risposta di Regency Hampers

Thank you very much for your wonderful review!
We’re delighted to hear that the Thank You gift hamper was so well received and that the ability to tailor it made the experience even more special. It’s especially rewarding to know the delivery and presentation created such surprise and delight for the recipient.
We truly appreciate your continued support over the past several years and are grateful for your trust in us.
We look forward to helping you create many more memorable gifting moments in the future.

Valutata 5 stelle su 5

Good quality chocolate

Good quality chocolate, delivered on time. If you are someone like me who prefers to order by speaking to a real person on the telephone, rather than online, this is the company use. The lady I spoke to carried out my order most efficiently and was most helpful. I will definitely use them again.

23 gennaio 2026
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Risposta di Regency Hampers

Thank you very much for taking the time to leave such a wonderful review. We’re delighted to hear that you were pleased with the quality of our chocolate and the timely delivery.

We’re especially glad you appreciated the personal service over the telephone — our team takes great pride in providing helpful and efficient support, and your kind words will be shared with the colleague who assisted you.

Thank you again for your recommendation. We truly value your custom and look forward to serving you again in the future.

Valutata 1 stelle su 5

Do not expect customer care. It doesn't exist at Regency Hampers.

I read a lot of reviews before I purchased a hamper from this company and found that most service reviews were very positive. However, I noted that when things went wrong, they didn't want to know. I decided to go ahead though because their website is beautiful and other hamper companies didn't have all that I wanted.
I ordered the mayfair hamper with Prosecco to be delivered on !7th January for my son's birthday. I was excited when the day arrived and I imagined him with his two daughters opening the hamper and squealing with delight as the goodies emerged. I knew they would in all probability have an inside picnic with the smoked salmon, cheeses and prosecco. Unfortinately, the hamper did not arrive. It was delived two days late when my son was getting ready for work and his daughters had gone back home. Although he was pleased to receive the hamper, as he said, the excitement was very diluted because of being on his own.

Unfortunately, when I contacted Regency Hampers, they did now want to know. The suggestion was that I look at the terms and conditions which state that a delivery date cannot be guaranteed. There was no care for my distress due to the back story of why this present to my son was so important. I asked if they might send my son a little present and an apology for the late delivery. I was told that they don't do that sort of thing and as it was the fault of FedEx, I should deal with my complaint through them. "We have carried out our obligation" the so-called customer care person told me. I did not feel cared about at all.

19 gennaio 2026
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Risposta di Regency Hampers

Thank you for taking the time to leave your review. We are genuinely sorry to hear how disappointed you felt about the delivery of your son’s hamper and understand how important the timing was, given the occasion.

As outlined clearly in our Terms and Conditions at the point of purchase, we are unfortunately unable to guarantee specific delivery dates. While we dispatch all hampers in good faith and on time, once an order is with the courier, delivery is outside of our direct control. During our telephone conversation, you advised that you had also contacted FedEx directly regarding this delay. In this instance, the hamper was dispatched correctly and was ultimately delivered.

We were advised that all contents arrived safely, intact, and fully usable. If this is not the case, or if any items were impacted by the delay, we would encourage you to contact us again so we can review this and assist where possible. As standard practice, we are always happy to replace fresh items if they are affected by courier delays.

We also acknowledge that a Saturday delivery was selected and paid for. As FedEx were unable to fulfil this service and do not operate on Sundays, resulting in delivery on Monday morning, we will of course refund the Saturday delivery surcharge.

We fully understand how frustrating and upsetting it can be when a gift does not arrive as expected, particularly when it is for an important occasion. We are sorry that you felt neglected in our communication. It was never our intention to disregard your feelings, but rather to explain the limitations of what we are able to offer when delivery delays are caused by third-party couriers. Unfortunately, we are not able to send additional gifts as gestures of apology in these circumstances.

Thank you once again for taking the time to share your feedback and for choosing Regency Hampers.

Valutata 5 stelle su 5

Lovely hamper.

Lovely hamper.
Extremly pleased company and it`s products.
Very good value for money.
Well done!!
Will do business again

16 gennaio 2026
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Risposta di Regency Hampers

Thank you very much for your wonderful 5-star review.

We are delighted to hear that you were extremely pleased with both the hamper and our service, and that you found it to be good value for money. Your kind words mean a great deal to our team.

Thank you for choosing Regency Hampers. We very much look forward to welcoming you back again in the future.

Valutata 5 stelle su 5

Fantastic next day delivery at short…

Fantastic next day delivery at short notice - ordered late one day, delivered early the next. Recipient delighted with the contents, it was good to have options with non-alcoholic contents & a nice touch to be able to add a 'Happy Birthday' ribbon. Seemed decent value too, will use again when we need to order a hamper.

16 gennaio 2026
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Risposta di Regency Hampers

Thank you very much for taking the time to leave such a positive review.
We are delighted to hear that our next day delivery service met your expectations and that the recipient was pleased with the hamper. It is particularly encouraging to know that you appreciated the non-alcoholic options and the ‘Happy Birthday’ ribbon, as we aim to offer flexibility and thoughtful touches for every occasion. We also value your comments regarding value for money.
Thank you for your support, and we look forward to assisting you again in the future.

Valutata 5 stelle su 5

Superb Product

I received my hamper yesterday and I have to say I was absolutely delighted with the product.
The quality of the wicker basket is fantastic, complete with the genuine leather buckles and handle I was amazed that you could supply it at the price you do, it took me back to the days when suppliers took pride in their products. The contents again are superb quality and the small wicker basket for the cups is an absolute delight, my wife adores it.
The box that it arrived in also amazed me with its quality, and I have taken to using it in my office as a document box, it is far better quality than you can purchase from office supply companies. We liked it that much I have just ordered another one for a friend wedding anniversary who like country walks and picnics, I know the hamper will be well used and well loved.

12 gennaio 2026
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Risposta di Regency Hampers

Thank you so much for this wonderful 5-star review!
We’re absolutely delighted to hear how pleased you are with your hamper and that every aspect—from the wicker basket and leather fittings to the contents and presentation—made such a positive impression.

It is particularly gratifying to hear that the craftsmanship and quality resonated with you, as we take great pride in our products. We’re thrilled that your wife loves the smaller wicker basket and that even the outer box has found a new purpose in your office!

We also want to express our gratitude for your repeat order—it truly means a great deal to us. We hope the hamper brings just as much enjoyment to your friend on their wedding anniversary, and we look forward to welcoming you back again in the future.

Valutata 5 stelle su 5

Festive hamper

The festive hamper was bought as a Christmas gift for some family members. They were delighted with the selection and quality of the items. We were kept informed of the delivery details and it was delivered on time. Would definitely use again.

19 dicembre 2025
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Risposta di Regency Hampers

We appreciate you taking the time to share your 5-star experience.

Valutata 5 stelle su 5

Incredible personal service

I set 4 Hampers to my children for Christmas. They each let me know how delighted they were .
I live alone in a retirement home and sometimes have difficulty coping with on line transactions.
A simple telephone call to regency and they solved all of my concerns.
I shall use them again and have no hesitation in recommending them

8 gennaio 2026
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Risposta di Regency Hampers

We appreciate you taking the time to share your 5-star experience.
We are pleased to hear that our Customer Service Team was able to assist you and that your children were delighted to receive the hampers you chose for them.

Valutata 2 stelle su 5

It is the same hamper that I am…

It is the same hamper that I am referring to.
Apparently, the bottles of wine were not 75ml, but much smaller and the cheeses that you sent were small too. As was the basket - only big enough to hold a dozen eggs.It was a gift for a large family in Liverpool. I spoke to my suster last night and she described the contents of the basket. I am very disappointed and will not be using your company again!

6 gennaio 2026
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Risposta di Regency Hampers

We are sorry to hear that you were not satisfied with the hamper.
Our goal is to uphold transparency in our listings by including an image of the hamper and a detailed contents list, which specifies the size and weight of each item, along with the dimensions of the basket itself.
Our team strives to provide an excellent experience, and we regret to learn of your dissatisfaction.

Valutata 5 stelle su 5

Super efficient and luxurious

Super efficient ordering service and fab delivery all on time and exactly what was arranged even a second hamper ordered last minute and so close to Christmas and still delivered in time for Christmas as promised - hampers were both gifts and apparently really lovely and luxurious - will definitely use again next year - thank you

7 gennaio 2026
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Risposta di Regency Hampers

We appreciate your 5-star review.
We handle every detail with the highest level of attention - from the content to the presentation. We are thrilled to hear that your recipients were pleased with the luxurious hampers you selected for them.

Valutata 5 stelle su 5

Christmas hampers, ordered late delivered on time.

We bought two Christmas hampers and had them delivered to family members. We are in Canada so did everything on line.
The only issue we encountered was self build hampers. We were unable to choose a delivery date and we recognized that it was probably too close to Christmas. If that had been highlighted on the website it would have been useful.
Otherwise it was a flawless ordering and delivery process and our family members were thrilled.

22 dicembre 2025
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Risposta di Regency Hampers

We appreciate your 5-star review.
Our 'create your own' hampers were quickly sold out during the 2025 Festive Season. However, they remained available on the website, enabling customers to pre-book deliveries starting in January. We will take your feedback into account and look into methods to better clarify the delivery options.

Valutata 5 stelle su 5

A Moderately Restrained Assessment of Regency's Gilded Excess

One does not simply receive a hamper from Regency—one is ambushed by Yuletide excess in wicker form. The Season's Selection arrived positively riddled with prosecco (champagne, darling, would be frightfully toff) and enough stocking stuffers to satisfy a Victorian patriarch.

That golden bow sets the tone nicely: if you're going to do Christmas, why not overdo it by approximately 400%?

Chocolates lurk in every corner.

Mysterious jars promise spreads of dubious origin.

The biscuits are thoroughly up themselves.

It's the sort of gift that screams "I panicked in Waitrose on the 23rd!" while costing enough to fund a small theatre production.

Is it vulgar? Absolutely.

Excessive? Without question.

Would I turn one down? Don't be ridiculous. I have standards, not principles.

A triumph of style over substance—rather like Christmas itself. Highly recommended for anyone who deserves to be gently mocked while being thoroughly spoiled.

Rating: Five Golden Phoenixes Rising From the Ashes of Fiscal Responsibility

PS.....Review written while sampling said hamper. Cannot be held responsible for opinions formed after the indulgence.

24 dicembre 2025
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Risposta di Regency Hampers

We appreciate the 'Five Golden Phoenix' rating!
We have thoroughly enjoyed reading your review - we can only hope that you will be ambushed by more excess in wicker form, as we would be delighted to receive additional fantastic insights from you.

Valutata 5 stelle su 5

Not my first time with Regency Hampers…

Not my first time with Regency Hampers and I can tell you they are fantastic. Delivery in time, high quality products and very affordable prices.
Many thanks!

24 dicembre 2025
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Risposta di Regency Hampers

We are delighted to hear that we have upheld our 5-star service.
Thank you for your valued custom.

Valutata 5 stelle su 5

Highly Recommend Regency Hampers

I purchased the Christmas Cracker with Red Wine hamper for a friend's Christmas present and would highly recommend Regency Hampers.

Quick order process and the hamper was delivered as scheduled and on time.

My friend was delighted with all the contents which were varied and delicious. I have no hesitation in using this company again.

22 dicembre 2025
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Risposta di Regency Hampers

We sincerely appreciate your 5-star review.
Our aim is always to surprise and delight the person receiving your present. We are pleased to learn the gift you thoughtfully selected for your friend has been received so well.

Valutata 5 stelle su 5

Fantastic!

High quality items presented beautifully - my recipient was very happy!

20 agosto 2025
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Risposta di Regency Hampers

We are delighted to learn that your recipient was happy with the hamper you chose for them.
Thank you for sharing your 5-star review.

Valutata 5 stelle su 5

Lovely hamper

The ordering was a very straightforward and easy process, the hamper arrived on the right day and was very well received by the recipients!

I hadn't used them before but they would be my first port of call from now on.

22 dicembre 2025
Non scritta su invito
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Risposta di Regency Hampers

We are glad to have enabled a simple ordering process, and we are thrilled to learn that the hamper was positively received by the recipients.
Thank you for sharing your 5-star experience.

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