regalmaison.com Recensioni 350

Do not buy from them. I make an order on December and still do not received my order. Only answer with lies.

Horrible product and terrible customer service. Please stay away.
The light does not light up the house numbers at night. I live in Florida, and we get a lot of sun. Customer service told me I may not be getting enough sun. Really????

This company supplies defective products (read the complaints). Once you receive the defective product and complain, they ask for a photo - I sent the photo of the clearly defective product that I received and that was it - I never heard from them again and they never replied to any future emails. Horrid product and equally Horrid Customer Service. Do Not Use!

I ordered a beautiful moon on the day you were born picture. The images showed happy people with their picture with their name with a heart image on either side of it, so when I ordered mine I put (heart image) on either side of the name and sadly that is exactly how it came. Stupid of me in retrospect but there was no option to add a heart picture in my order. The customer service team got back to me really quickly but said after reviewing the pictures that I provided that they couldn’t help as I had got exactly what I ordered. Which is true. So it’s now an expensive addition to my rubbish bin as it is not very lovely at all! I’m sure it was my fault but I think they need to work on the clarity in their ordering system.

I wish I could give minus 10 Stars for what I received nothing like they advertised,I sent a photo that was suppose to be made into a Cartoon style photo it is NOT Cartoon style and it is not even like the people in the photo,I wish I had read all these terrible reviews before I ordered from them because I can’t see any good ones,when I complained to them they said I got what I ordered what a joke just a Disgusting low ball company if you are thinking of ordering anything from them DON’T.

Ordered a solar door plaque I got a email saying the delivery firm couldn’t deliver and was returned to firm this was about 3 months.I’ve been emailing regularly to find out what’s happening and they have said they are looking into it I know get a email saying it’s been delivered to the wrong address and nothing they can do about it.I paid extra for guarantee delivery.They are a complete con firm a complete disgrace KM Stratford

I ordered an address plaque from this company. They sent me a coupon to apply but when I tried to apply the coupon the website would not allow me to apply it. So I immediately placed another order and it allowed me to apply the coupon. I emailed the company and asked them to cancel the first order and was told that they would not cancel the order. I contacted my credit card company to let them handle it. When my credit card company contacted them Regal Mason lied and said that I had the item so they can't cancel the order but this was a lie. I did not get the order until a few days later. Then the 2nd item came I did not open it until a month later only to find out that the item was wrong. Now Regal Mason will not fix the order. This is bad customer service. Do not order from this company.

Service après-vente excellent. Merci pour tout et bonne continuité.

Horrible customer service when you have a problem. Never proactive communication and had to chase them for updates. And now due to the age of the order, customer service replied they could not do anything further. The unnecessary length of time to resolve the problem (damage goods) was caused by their lack of follow up. Do not buy from them unless you want to chance it.

Bad products. Waste money. It is not recomanded.

Still waiting on my order. Horrible communication. Been about 3 weeks since order. Looks like coming from China but no idea where co is located at ordering. This was for a birthday gift & date long passed now. Their customer service is non existence. AD site says ready in 3-4 days. FLAT OUT LIE!!! BUYER BEWARE AVOID THIS CO AT ALL COSTS. EXPENSIVE TOO.

It's a messed up company. I ordered a address sign and they never put the house number. I contacted them and they would not even try to resolve my issue. They stated I never put a house number. (Doesn't make sense because I have to put a house number to continue . They never even wanted to help. What a waste of money . Do not buy from them. If I can give them 0 stars I would

Contacted company as light didn't work. They stalled me by saying replacement had been sent but it never arrived. I was too late for my paypal claim. Emailed again and now all I get is automated response. Would jot recommend.

Placed an order for the "what the moon looked like . . ." as a birthday gift for my wife on March 8th 2025. Today is March 28th and I have not received my order.
Reached out to Customer Sevice Team by Contact Us option. Explained that I have been tracking my purchase by the tracking number that was sent to me and item never left China. Yet there was a message that item was returned to sender. Why? My address is legitimate and verified through local Postal Office. Reached out again and awaiting response.

My light never came on I complained they just said send them a video I send 3 times. Then they said they can’t do anything about it because they no longer deal with people who made it and can’t refund my money 45.00 But they no problem getting the money.They are bad business please don’t buy from them

Da ich viel Werbung bekommen habe, über das Mond Bild hab ich mir auch eins bestellt. Zum Geburtstag einer Freundin als Geschenk.
1. Es hat länger gedauert als angegeben
2. Die Ware kommt aus China ( wird nirgendwo auf der Webseite angegeben)
3. Beim Auspacken ein stark chemischer Geruch.
4. Der Bilderrahmen billig und kaputt.

very disappointed with the product. I ordered a 'this is what the moon looked like' as a gift for my husband. The quality of the product is horrible, was made on a A4 size chart paper with a horrible frame which keeps falling apart. Complete waste of money, you are better off making this on your own at a nearby office works or target. It also took the company to over 20 days to get it delivered.

Ordered the 3d Cartoon picture…results were 100% horrible. When I contacted them, here is how they responded….”Upon reviewing the image provided, we have determined that the 3D cartoon memory photo was designed according to the specifications of the image you submitted. Therefore we do not see any issue with the item itself. As the product was custom made based on your image, it may not have the same pop and color as the generic images used in our advertisements. These images are often enhanced for marketing purposes.”
In other words, the images they use are all fake and your item will NOT turn out as you would think. My advice, do not purchase anything from Regal Maison.
I will I could attached the photo I sent and the item they sent back…

DO NOT USE THESE THEY ARE NOT GENUINE
THEY WILL NOT HONOUR A SPELLING MISTAKE EVEN WHEN YOU EMAIL THEM 1 MIN AFTER THE ORDER
THEY WILL NOT REFUND YOU IF DAMAGED
THEY WILL NOT TAKE ANY RESPONSIBILITY

THEY ADVERTISE ON FACEBOOK CLAIMING TO BE AMAZING.. THEY ARE ANYTHING BUT

SIMPLY ROBBING B*STARDS WHO TAKE MONEY AND PROVIDE SHODDY ITEMS

Don’t order - it’s a scam
+3 months waiting and no response from customer service.

Just reached out to Pinterest to see if they can take that ad down and I think we should all do the same. Report in the places where we found this ad.