regalmaison.com Recensioni 350

CAUTION !! This company is trading illegally.
Do not purchase anything from the company, it is a scam.
I paid for and purchased a door plaque over 2 months ago and have never received the goods.
I have sent many emails and have been fobbed off with excuse after excuse. I am now in the process of reporting Regal Maison to the Trading Standards, the Police, the Financial Conduct Authority, the Media, PayPal, my Bank, and the Press, etc.
They should not have a licence to trade or take money by card.

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This is the WORST company I’ve ever done business with. Wanted a wedding picture with the kids turned into the cartoon like was advertised and got a nightmare. Contacted the company and they won’t make it right! Whatever you do, Don’t Do Business with Regal Maison you will just be throwing your money away! Mad as H***!

Awful company. Ordered for a special birthday for my sister. Item took 3 weeks to arrive, it was not gift wrapped although I paid extra for this and when it was opened the frame literally fell apart as it was picked up. Told them I wanted a refund immediately, they ignored that and said they are sending a replacement even though I have told them I don't want one, it's too late now and besides that the Item is below expected standard and extremely shoddily made, not worth £34! I wish I had read the reviews first!! Don't touch this company. I will be contacting my cc company today.

I totally should have done my research before trying this place for a cartoon memory as what I received was a sketch at best. Terrible./ STAY AWAY.

Be careful!! This company are big SCAMMERS! Item never arrived even correct address was provided! They are saying can’t give refund or ship again the item. Kindly do not buy from them as you will be loosing your money … I can understand why they gave only negative reviews… I regret this bad experience

This compagny is a pure scam. I paid for an item 2 months ago and I provided all the information they asked for initially (phone number and adress) and after two months of making me wait, here is their answer « Thank you for your patience. Following a thorough review of the situation with our team, we have identified that the initial delivery of your order unfortunately failed because a contact number was missing at the time of shipment. As this information was provided after the initial dispatch, the parcel had already been returned to us.

Please understand that, according to our policy, the company is not responsible for returns or refunds in cases where the delivery failure is attributed to incomplete information provided at the time of the order. We sincerely regret that we are unable to offer a refund or arrange a reshipment under these circumstances ».

that is simply their fault if you were not able to deliver it after two months delay. This is a full scam that they get paid for an item, that they have all the information to honor the order they were paid for and that they end up not delivering it and keeping the money. This is plain theft and I will make sure everyone knows this website is a scam

I cannot express enough how I wish I could rate -100 absolute garbage I’d have rather burnt the cash I used to purchase the Cartoon Memory my daughter could’ve done a better job than what I received so for anyone out there thinking about purchasing this in a word DON’T. In future I will definitely read the reviews on company’s

Terrible experience! My first bad review about a company! There were literally no updates about the order, until I reached out. By then the order had returned back as the courier couldn’t reach out to me - and in the tracking, there was just one attempt on one day to reach out to the customer! And why there were no email communications? And why since until the customer reaches out? It all seems like a scam. There is neither a refund nor a reshipment. I wouldn’t recommend this to anyone!

Ordered a cartoon picture in a frame, the picture was fine but it was delivered broken, took 10 days to get a reply which said they had passed it to a senior manage to respond, it was broken so what was the issue, I even sent photos, will be interesting to see what the final outcome is.Customer service a joke, would not buy from them again

Ordered a sign for my house and for some reason they said i had spelt the name of my road incorrectly on my order ? Yet correctly on the delivery address so it turned up spelt incorrectly I contacted them and their response was pretty poor they gave me of screenshot they say of my order form with the incorrect spelling of my road they would not even consider a replacement I was a new customer never shopped with them before and had been very tempted to order even more products from regal maison but now after the complete disregard for my issue as they say it was my error which I'm not so sure of as I know how to spell my address as it was on the package when it arrived spelt correctly this is a poor company with absolutely terrible customer service and satisfaction i will not be purchasing anything else from this company. Poor poor poor in fact Totally SH#T especially when the company states it's complete customer 100% satisfaction well I'm not satisfied and they don't care

this company is a scam artist - placed 2 orders for Christmas to 2 different addresses one in PA, the other in CA. They were placed in sequence but charged as to orders to my card. It took them a week to send a ship tracking number. Four months later I find out they put both orders under the same tracking number. The cheaper of the 2 orders arrived in mid Jan to CA and the second more expensive has never arrived. I asked for a refund and was ghosted by Maison. Gave them a month to refund and then gave it to my credit card company who said they sent delivery confirmation which they didn't actually the Yun Express says its still in progress. I have sent credit card company a packet of emails and screen shots. Hope they look at this company again as a bad actor. Note to self - don't follow a link to shop even from a trusted person.

Colis arrivée e tant et en heure comme prevu

I didn't receive the item I have paid for. After opening a PayPal case I was given a tracking number from regal Maison finally which then automatically closed the case. I was sent was a small package of paper after several months. PayPal has closed the case a second time. The company is looking into the situation with senior management.

Do not buy anything from this Company. The quality of the items are poor and if you dare to ask for a refund you are told NO! Go to another Company who are not charging extortionate prices for poor quality items that they will not refund you for.

The order was a little later than expected but it was worth it. I bought the moon for my mom for mothers day. It turned out beautifully. I can't wait for her to open it

Ordered a customised Birthdate Moon Phase plaque. The item arrived with the wrong birthdate ( showed 29 Feb 1989, a date that doesn’t exist as 1989 was not a leap year) and a made up moon phase. Informed Regal Maison who would not refund me but would replace the item, two months later the replacement arrived exactly the same as the one they sent before. Now they won’t even respond to my messages.
Absolute rubbish complete waste of money and time. Do not deal with this company.

I ordered a foldable Potty Training Seat with missing parts. The pictures clearly show a pot and a padded seat that I did not received. I reached out to Customer Service and they were not responsive. I sent pictures of what I received and they said I got everything. DO NOT ORDER FROM THIS COMPANY!!! THEY ARE AWFUL TO WORK WITH. TERRIBLE CUSTOER SERVICE!!!!

I ordered 3D Cartoon Photo Frame. It was very small and just a piece of absolute crap. Nothing like the ad at all!

I ordered the address plaque When I punched in the address spellcheck changed it I caught it at once and fixed it. I was assured that it was changed and I would get the right one. I waited for 3 months and received a message that someone would get back to me in 3 working days . lies!! Finally they wanted a picture sent to them which I sent 3 times . Now today they sent a email saying I only had 3 days to report it and I was passed the deadline. I am going to report them to the better business bureau. I wish I had read the reviews here first. Believe me I will warn everyone I know to stay away from this company

Read your policy. This company is just bad! Do not order from them.