refund.me Recensioni 1.272

Super, es hat alles reibungslos geklappt.

im really satisfied with the service. the only problem that can be fixed easily is when you have several complaint cases then its not really easy to find their number in your inbox... you need to login separately to check the process of each case that is a bit weird!!! I am the same person so i should have access to all of them when i lhave already logged in !!!
but anyway thanks for your service!

Toller Service, keine Arbeit und man wird trotzdem entschädigt. Die Gebühr, ich kann nicht beurteilen, welchen Aufwand ihr betreiben musstet. Ich denke das geht ok.

I am generally satisfied with your services even though the whole process took a little longer than expected. What I resent most about you is the transfer of compensation money to citizens who come from non-EU countries. In this way, all users do not receive the same treatment and are exposed to unnecessary costs and the extra waste of time for compensation, which is certainly not right nowadays and creates an unpleasant feeling for citizens who are not citizens of some EU countries.

The site did its job wonderfully, I can say. They messaged me what I needed to do, I followed their instructions and in about 3 months the company paid me the money. They were keeping me up to speed with that was happening with my case and at any time I had the ability to ask them for assistance of any kind. I really do recommend them!

I asked refund.me to help me receive my compensation money for canceled flights several times. I think now it was the fourth or the fifth time. When you travel a lot, you can see your flights canceled quite often. And you don't have the time and energy to take care of your rights.
When I faced my first canceled flight, I tried everything to recover my compensation money on my own. I lost more money, energy and time. Finally, I decided to ask refund.me for help and they could help me successfully. Since that day I don't even try by myself anymore. My time and energy and priceless. Thank you to refund.me.

It was great but it took so long. I understand those are the times set by the airline but also the payment was quite slow

Very effective and hassle-free service.
Just the refund payment was made by the airline, that was not clear to me. And it took a while, like 1,5 months.. but I mean.. super service by refund.me

You have a good service but we always had to send the same document several times that was annoying

I missed a flight connection due to a long delay in the departing flight. Because of time constraints and issues contacting the airline I was forced to buy a replacement flight and hotel stay myself. I submitted all the details to refund.me, and while they successfully got me the EU mandatory compensation, they did not get me any kind of reimbursement for the replacement flight or hotel. Most frustrating, there was no way in their system to ask why, or if they even tried. I ended up having to handle this aspect myself, and after months of contacting the airline I finally got partial reimbursement. It was very frustrating to pay refund.me's high fees but only receive minimal / incomplete service.

After 3 months I received my credit and I was happy. What is sad, is that my friends case (who travelled together with me in the same airplane and who uploaded the documents simultaneously) is still not through (even though my case was closed 1 month ago) and shall go through the hands of a lawfirm now... It is simply not understandable to me how the process works and how one claim can be settled already and the other somehow cannot be settled even though they were the same... Please enlighten me...

Happy end. Thank you

Suite à un retard sur un vol long courrier, refund.me à été très efficace pour gérer l'obtention d'un dédommagement de la part de la compagnie aérienne. Nous sommes très satisfaits de leur prestation.

Everything was as they told me, and the result came very fast.

I submitted a refund which was approved by the airline in October last year and still waiting for a refund.

Total of 8 months now since my flight, they have given me no contact details for anyone I am able to speak with and I just think it’s a massive scam! I wouldn’t be surprised if someone has taken my claim money and pocketed it for themselves.

Really don’t recommend. Super helpful in the beginning until you sign the paperwork and the authorisation over to them... then nothing.

Great service, very responsive!

Got half the amount they said i would and took an eternity...

excellent service, fast and reliable

It took about a month to get the refund but everything went ok.