Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Kein Stern verdient haben wegen unserem stornieren Flug im September unseren Fall in Auftrag gegeben, passiert ist nicht viel 2 Emails an die Fluggesellschaft. Im Januar immer noch nichts und auch kei... Leggi di più

Valutata 1 stelle su 5

i bought a flight with cancellation protection plan that cost me over 200 dollars…i was not able travel unexpectedly… i informed the flighthub regarding the situation and gave me the website REFUNDA... Leggi di più

Valutata 1 stelle su 5

Bonjour Toujours aucune nouvelle de mon remboursement et surtout aucune nouvelle de refund me depuis mon dernier avis!!!!cela fait 4 ans que j'attends les 600 euros remboursement que la TAP a ve... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Like the other reviewers I have been scammed by Refundable.me. First the agents are all named with female first names. NO legit identities. Emails are written by persons who don't know English like a... Leggi di più

Dettagli dell'azienda

  1. Servizi legali e amministrazione

Informazioni fornite da varie fonti esterne

refund.me helps passengers enforce their claims to compensation for flight delays, cancellations and missed connections in Europe, India, Canada, Ukraine and Turkey! We also help you receive refunds for the additional expenses during your journey!


Informazioni di contatto

1,1

Pessimo

TrustScore 1 su 5

1272 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Quick and simple

Quick and simple. Refund.me kept me updated every step of the way. It took a couple of months but Refund.me was doggedly committed and I was reimbursed.

6 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

Excellent

they were Excellent, had lost hope that the airline will refund any money and it was a disaster waiting at the airport for 9 hours straight, thank you refund.me, it took 8 months to get this thing sorted but they made sure the rights of a passenger were protected.

6 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

Flight delay Compensation

I genuinely thought this was fake and that I would never get any compensation but to my surprise i was given a compensation and was very happy with refund.me as they did just what they had promised. It did take a bit of time but I finally got my compensation through refund.me. 5 stars to this amazing company. Thank you soo much.

6 febbraio 2020
Non scritta su invito
Valutata 3 stelle su 5

Bon processus mais frais importants /…

Bon processus mais frais importants / concurrence

6 febbraio 2020
Non scritta su invito
Logo di refund.me

Risposta di refund.me

Dear Adrien,

Thank you for your review.

We charge 25% success fee + VAT = 29,75%. It is important to us that every client knows what they will have to pay if their case is successful, so this information can be found everywhere on our website. There are no hidden fees.

Best regards,
Melanie

Valutata 4 stelle su 5

i got my refund but my wife not

i got my refund but my wife who had the same flight and has claimed the same date for a refund has still not heard anything...weird that this is so different for a 100% similar file.

6 febbraio 2020
Non scritta su invito
Logo di refund.me

Risposta di refund.me

Dear Ilse,

Thank you for your review.

We are sorry that your case is taking so long to solve, even though your husband's case is solved already. Unfortunately Lufthansa rejected your case, while your husband's was accepted. This happens occasionally and we understand the confusion this may cause.

As you know, your case is with our lawyers, who are working on resolving the issue.

Best regards,
Melanie

Valutata 5 stelle su 5

Awesome service

Awesome service! I have used Refund.me a couple of times since 2014 and they never let you down! Thank you so much for all the help! 100% recommended

6 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

Thank you refund me!!!

It was the first time that I asked for a refund! I didn't know that I could do it! I couldn't believe it! But I had nothing to lose! Everything went as planned and I got my money! Thank you refund me!!!

6 febbraio 2020
Non scritta su invito
Valutata 4 stelle su 5

Got refund back

Got the refund 30% from flight cost
within 6months after request
The team has updated frequently
Thank you for service

6 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

This was the first time that I have…

This was the first time that I have used refund.me to assist in getting a refund from an airline. The process was so easy and all details were taken care of. I was very impressed with the professionalism and timely processing. I was kept informed regarding the communication with the airline and follow up. The refund was issued as promised and I highly recommend the service to anyone. Thank you for turning a bad experience into a successful ending.

6 febbraio 2020
Non scritta su invito
Valutata 5 stelle su 5

An Excellent Service

Refund.me was very easy to use and obtained my settlement for me. Yes, the VAT and commission are high, but I do not think that I would have received any payment without their support.

5 febbraio 2020
Non scritta su invito
Valutata 3 stelle su 5

They got me some money back

They got me some money back, which was great, but the process was many months and there wasn’t much communication about what was going on. Also their fee was pretty steep, and their initial estimate of my refund was much higher than what I actually got back. But on my own I wouldn’t have gotten anything, so I appreciate their help.

5 febbraio 2020
Non scritta su invito
Logo di refund.me

Risposta di refund.me

Dear Alexandra,

Thank you for your review.

I am sorry to hear that you were not quite content with the outcome of your case.

Unfortunately your case falls under a specific rule under EC 61/2004, where airlines may reduce the compensation by 50%.

We charge 25% success fee + VAT = 29,75%. It is important to us that every client knows what they will have to pay if their case is successful, so this information can be found everywhere on our website.

We are happy to have helped you and wish you better luck with your next flights! :)

Best regards,
Melanie

Valutata 1 stelle su 5

4 years later and case still with…

4 years later and case still with supposed law firm, dont waste your time, do it yourself

Let me see how convenient, what was it 1 minute or 2 minutes under the time frame, and it took you 4 years to find it Out or work this out 🙄🙄, Shows how incompetent your company is but I don’t believe it as others on the same flight have had their payout, I wonder I wonder which bank account my payout money could be 🙄🙄

Report the comment if you may, but it took me to leave a review of your company to get an answer on my cases (7), wonder when you were goin to inform me the ‘result’ And how long have you known this !!!!!!

12 gennaio 2020
Non scritta su invito
Logo di refund.me

Risposta di refund.me

Dear Laura Jane,

Thank you for your review.
We are very sorry that your claim has taken this long.

As you know, your case was with our lawyers in the UK. We have filed a lawsuit for you and were ready to take your case to court. However, shortly before the hearing, when our lawyers checked your case again, they found that there was not sufficient evidence to prove that your flight was actually delayed over 3 hours, as requested by the European regulation. It appears your flight was delayed just slightly under 3 hours.
We therefore had to withdraw your case from court.

Please also note that we suffered a major financial loss, due to court and trial fees, which we covered for you, as per our promise "no win - no fee".

We understand that you are frustrated, however, we believe that we did stay true to our promises and that we treated your cases with care.

Best regards,
Melanie

Valutata 5 stelle su 5

Excellent site

Je conseille ce site, j'ai été remboursé d'un vol décalé de 24h, cela a pris 3 mois environ mais on m'avait prévenu que les démarches prenaient du temps. Je recommande.

30 dicembre 2019
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più