Rayban Repairs UK Recensioni 49

TrustScore 3 su 5

2,9

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Valutata 1 stelle su 5

Paid for next day delivery and the item arrived a week later. Very poor customer service when querying why the item I had paid for hadnt arrived.

Valutata 1 stelle su 5

I'm a big fan of Rayban products, been buying them for 30+ years. Not such a fan of the staff at their Buchannan Street store in Glasgow. Staff seem unable to accept criticism for an incorrect custom... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I was looking for a specific model which Ray-Ban don’t make anymore but was advertised, so I thought they had old stock. I ordered but like many they don’t actually hold much stock and couldn’t get my... Leggi di più

Valutata 5 stelle su 5

I live in the US and needed tips for my wife's prescription Ray-Ban's, the only place that carried them was Rayban Repairs in the UK. I placed the order and within a day, they were contacting me via e... Leggi di più

Dettagli dell'azienda

  1. Grossista di occhiali

Informazioni fornite da varie fonti esterne

The repair and supply of spare parts and new replacement frames for metal and plastic ray-ban models for both men , women and unisex. New, frames, nose pads, screws, sides, lenses, polarised, non polarised, tint, mirror.


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

49 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic service, and an excellent job

I just received back my repair. I found these guys completely by chance online, I sent back two damaged pairs hopefully that something could be done. I’m so pleased with the job, it was £40 for both pairs, returned, it’s great value. Thanks very much to Rayban Repairs.

5 luglio 2020
Non scritta su invito
Valutata 5 stelle su 5

Does what it says on the tin

Great service - super quick response in sending me the replacement lenses. It was simple to fit the new lenses and my glasses now look 'almost' new. Way better than forking out for a new pair of glasses.

Thanks very much.

11 giugno 2020
Non scritta su invito
Valutata 2 stelle su 5

used this service once

used this service once, never again- lack of responses and wait times are ridiculous!

its a shame as it put a bad mark against the brand for me, even though i have been a long standing customer for over 10 years.

22 maggio 2020
Non scritta su invito
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Risposta di Rayban Repairs UK

Hi Christine.

Thank you for your understanding during the pandemic we are all facing.

Like many businesses most of our team are furloughed and we are doing our best to keep up with demand.

We have a dedicated customer phone line that is manned 6 days a week from 9am - until 530 pm

Valutata 1 stelle su 5

Incredibly poor- 2 weeks and I'm still…

Incredibly poor- 2 weeks and I'm still waiting on a pair of screws with no response from customer service. Avoid.

16 maggio 2020
Non scritta su invito
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Risposta di Rayban Repairs UK

Hi Mike.
Very disappointed that you felt it necessary to leave such a negative review. As you may or not be aware there is a pandemic still in circulation. We have had a furloughed work force so service levels will be effected.
We have a dedicated customer phone line which is manned 6 days a week Mon to Sat.

Valutata 5 stelle su 5

Replacement Wayfarer Arm

Posted my glasses out last Monday (27/04) with a broken arm. Received them back today as good as new. I’m so happy! The glasses are sentimental to me so I’m over the moon they have done such a fab job on them! Would 100% recommend!

4 maggio 2020
Non scritta su invito
Valutata 5 stelle su 5

Emotionally Connected

I had a pair of original 70’s Aviators that belonged to my uncle. The glasses had a broken nose bar, no pads and were distorted. I found Rayban Repairs and was immediately struck by the glowing reviews. So I committed to the more expensive welding repair price and posted them up. Their communication was brilliant. They told me what they had to do and within a few days the glasses came back in perfect condition with no evidence of the repair. This really is a no brainer these guys are great! Don’t hesitate.

6 aprile 2020
Non scritta su invito
Valutata 5 stelle su 5

Brilliant! Couldn't have asked for more!

These guys are legends! I spoke with two very friendly gents who bent over backwards to get me the exact pair of glasses I was after and did a lovely bit of custom fitting for me. Product arrived in perfect condition and exactly how it was described. Cheers lads!

1 aprile 2020
Non scritta su invito
Valutata 3 stelle su 5

Got the correct parts..eventually

I order lens screws for RB3183 but the incorrect screws were sent and it was implied I had placed an incorrect order.
The correct parts were eventually received ( screws and a series of washers) about two weeks after the order was placed. There were no fitting instructions enclosed and there are no online tutorials available.
I requested fitting assistance via direct message and the instructions provided - to fit the plastic washer and the sleeve - were incorrect as only the washer would fit.
I spent a lot of unnecessary time on this, which could have been avoided if the correct part with simple instructions had been despatched at the outset.
The parts do appear to be genuine.

6 gennaio 2020
Non scritta su invito
Valutata 4 stelle su 5

Easy peasy

Easy peasy. From Website to delivery to return including payment online, everything went smoothly. The only reason I gave four stars instead of 5 is that the bridge of the sunglasses is still slightly wobbly which is slightly annoying. The process itself was seamless even if the result was a smidge under par.

6 gennaio 2020
Non scritta su invito
Valutata 5 stelle su 5

Lense replacements

I ordered some lenses for my wife broken Rayban Aviator glasses. They were broken last year on holiday which left my wife very upset after only a few months use. I decided to see if I could get replacements and I was delighted to see the Rayban Repair site. It was very informative showing all necessary information to find the exact lenses and sizes I needed. I fitted my lenses myself which again was easy when I purchased a screwdriver off the site which fits the glasses perfectly. The quality is identical and I did think I would just get the lenses plain, but the Rayban logo was there on the lenses as well. I cannot fault this service at all. And I will have one very happy wife on her return from work. Well done Rayban.

25 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Damaged Frames

My glasses frames broke, I described the situation to Rayban Repairs and they gave me a very competitive quote. When they received the actual glasses they contacted me and advised that their quote was wrong and it would cost less to do the job.. In addition, they did a fabulous job and kept me advised of progress - a great company to deal with.

7 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

This has been the easiest and quickest…

This has been the easiest and quickest service I have ever received. The messaging conversation to discuss what I needed to do was very prompt. The day after I posted the glasses (for a new pair of lenses and new screw on one arm) I received an email saying they had received them. Soon after On the same day, a further email saying the job was complete and they had been sent back to me by registered post and they would be two days, which they were! Thanks Rayban, excellent efficient service. Makes a nice change these days, very impressed!!

22 ottobre 2019
Non scritta su invito
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Risposta di Rayban Repairs UK

Hi Helen

Thank you so much for the recommendation, here @ RayBan Repairs UK we pride ourselves on fast turn around times and great service so it is fantastic that your were happy with the finished result.


Hope you don't need us too soon but we are always happy to help

Rayban Repairs Team

Valutata 5 stelle su 5

Sent a damaged pair of Ray Ban…

Sent a damaged pair of Ray Ban sunglasses to have new lenses fitted and the frame put back into shape. Fantastic job made and the glasses look like new, 100% would recommend for the price and workmanship

18 ottobre 2019
Non scritta su invito
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Risposta di Rayban Repairs UK

Hi Luke,

Thank you so much for the recommendation and it is fantastic that your were happy with the finished result.

Hope to see you again n the future.

Rayban Repairs Team

Valutata 5 stelle su 5

Great customer service provided

Great customer service provided! Arrived back in better condition than when I purchased them ;/ Plus a free pair of nose buds were in there. Will be using for my others 10/10

13 ottobre 2019
Non scritta su invito
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Risposta di Rayban Repairs UK

Thank you so much for the recommendation and it is fantastic that your were happy with the finished result.

Hope to see you again n the future.

Rayban Repairs Team

Valutata 5 stelle su 5

An excellent service provider

An excellent service provider. I’ve just had my repaired Rayban’s delivered this morning (12 October). A four day turnaround for the repairs. I’ll certainly recommend them and may purchase from them in the future

12 ottobre 2019
Non scritta su invito
Logo di Rayban Repairs UK

Risposta di Rayban Repairs UK

Thank you for the lovely feedback and the recommendation and it is fantastic that your were happy with the finished result.

Hope to see you again n the future.

Rayban Repairs Team

Valutata 5 stelle su 5

great service

great service. wrong replacement lenses put in originally due to apparently mislabelling at the factory. my email was replied to immediately and another free address label made available. the shades were sent back by return with the correct lenses.
very pleased

4 ottobre 2019
Non scritta su invito
Logo di Rayban Repairs UK

Risposta di Rayban Repairs UK

Thank you so much for the recommendation and it is fantastic that your were happy with the finished result.

Hope to see you again n the future. (not Too Soon don't want any more breakages for you)

Rayban Repairs Team

Valutata 5 stelle su 5

Great service

Great service. Sent two pairs of damaged Ray Bans in to be repaired, which I received back within a week, with spare parts for both pairs.

Would highly recommend.

20 settembre 2019
Non scritta su invito
Logo di Rayban Repairs UK

Risposta di Rayban Repairs UK

Hi Andrew,

Thank you for taking the time to leave such a positive review. It is very much appreciated.

Kind regards

Rayban Repairs Team

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