Rawlings Opticians & Hearing Care Recensioni 

1654
•
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Had earwax removed and was delighted with the professional and friendly service received. The room used was clean and well equipped and I could clearly see from the before and after pictures that all... Leggi di più

Valutata 5 stelle su 5

How refreshing! From the moment I walked in I felt welcome. No pushy sales pitching assistant. The eye test by Helen was thorough and well carried out. Helen explained things not even done by the hosp... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My eye test at Rawlings was very comprehensive and the optometrist, Chi Lam, took the time to understand my needs. The prescription and advice was carefully considered. After five years of good use... Leggi di più

Valutata 5 stelle su 5

I visited Rawlings Opticians and Hearing Care on 9th September for a follow-up on my hearing aid. I received wonderful service as always from Mike he's professional, welcoming, pleasant, and gives... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Grossista di occhiali
  2. Audiologo
  3. Negozio di apparecchi acustici
  4. Optometrista

Scritti dall'azienda

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

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4,9

Tutte le recensioni

(1654)

482 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

The best as always

The best as always. First the eye test carried out considerately. Then frame choice handled with us much care as usual. No hurry; get it right; questions answered professionally.

10 luglio 2026
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Risposta di Rawlings Opticians & Hearing Care

What lovely feedback, thank you so much! So nice to hear how pleased you were with your service.

Valutata 5 stelle su 5

Super friendly staff and helpful in…

Super friendly staff and helpful in booking my appointment. My appointment was on time and organised. Once I advised on an issue in my family history, it was acted on and a referral was done straight away. Super service

11 luglio 2026
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Risposta di Rawlings Opticians & Hearing Care

So pleased we could help! Really appreciate you taking the time to leave a review and 5-stars.

Valutata 5 stelle su 5

Supportive

Supportive, informative amd kind

13 luglio 2026
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Risposta di Rawlings Opticians & Hearing Care

Thank you Margot, much appreciated!

Valutata 2 stelle su 5

I have to say I am disappointed in the…

I have to say I am disappointed in the hearing aids , which I paid a lot of money for. Going back in time, I have always had problems with the left ear tip staying in the ear. Then,when I had a re-check I had to have the the aids boosted and was given new Widex ear-tips which were bigger and have also continually come out of my ears. My last visit was to have new moulded ear fittings for my ears and when they came, Bill could not fit the inserts into them and said that they would have to be sent back. I still have no date for this or appointment arranged. On top of this, my existing right hearing isn't charging and Bill stated that it was still under guarantee and would have to be sent back . No appointment was suggested or made for this. In the past I have made comment to Ryan, I think, that I can't bend the hearing aid tubing to be more discrete and I have not been able to resolve this.
Having said all this, I have found Bill and Ryan and the lady who did the ear syringing punctual, very courteous but not always proactive in helping to set up future appointments as necessary. Also the staff on the front desk are always very pleasant and helpful.

24 giugno 2026
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Risposta di Rawlings Opticians & Hearing Care

Sorry to hear this feedback Mike, this is not the customer experience we would hope for. If you could email some details to info@rawlingsopticians.co.uk we can look into this and get some resolution.

Valutata 3 stelle su 5

They only have on hearing specialist…

They only have on hearing specialist over 5 shops so I have to wait 2 weeks to get and appointment with him with only one hearing aid working helpful offering other areas to get an appointment but to far away from me to travel

13 luglio 2026
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Risposta di Rawlings Opticians & Hearing Care

I'm so sorry to hear this was the case. We would always try to ensure we can get appointments that suit our customers. If you could email the details to info@rawlingsopticians.co.uk we can look into this for you.

Valutata 5 stelle su 5

Wax Removal at very short notice!

Suffering from severe earache, I was able to book an appointment at extreme short notice for wax removal. The lady who helped me was lovely to my daughter and I, and my daughter said she actually found it very interesting! Thanks so much. NW, Stockbridge, 11/07/2026

11 luglio 2026
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Risposta di Rawlings Opticians & Hearing Care

So pleased we could help with a quick turnaround Nick! Hope it has helped with the earache.

Valutata 5 stelle su 5

Very efficient friendly service

Very efficient friendly service. Explained all about the ear waxing and suggested that I book a hearing test that I have done

10 luglio 2026
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Risposta di Rawlings Opticians & Hearing Care

Great to hear, thank you Kevin!

Valutata 5 stelle su 5

Rawlings Opticians 5 Star Service…

I recently visited Rawlings Opticians in Banstead and was thoroughly impressed by the level of care and professionalism throughout my appointment. Their eye test service for contact lenses was incredibly thorough, and everything was explained clearly, making the whole process feel easy and reassuring.

I also explored their range of sunglasses with bifocal lenses, and the team took great care to help me find the right fit and style. The personal attention they give really sets them apart — nothing ever feels rushed, and you can tell they genuinely want the best for their customers.

Overall, an excellent service from start to finish. I would highly recommend Rawlings Opticians Banstead for anyone looking for expert eye care with a truly personal touch. (Elke)

28 giugno 2026
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Risposta di Rawlings Opticians & Hearing Care

Thank you so much for your wonderful feedback about your visit to our Banstead branch Elke! This was lovely to read because it is exactly the customer experience we try to provide. Really appreciated.

Valutata 5 stelle su 5

Professional and friendly

The friendly optician put me at my ease. She was very thorough checking my eye and referred me to the hospital. Within just 2 days I had an appointment with them.
I am always very impressed by the service provided by all the staff at Rawlings

30 giugno 2026
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Risposta di Rawlings Opticians & Hearing Care

Glad we could help Ian, and thank you so much for the feedback and 5-stars!

Valutata 5 stelle su 5

Efficient service

Efficient service, prompt and courteous.
Hearing Plan is good value.

26 giugno 2026
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Risposta di Rawlings Opticians & Hearing Care

Thank you so much! Really appreciate the 5-stars.

Valutata 5 stelle su 5

We always use Rawlings Winchester

We have been customers at Rawlings Winchester for over a decade . Both my wife and I are on their monthly plan which gives us significant discounts on frames and lenses (and image insurance) and includes a thorough annual eye test. But it's not really the savings that keep us coming back, or the wide range of glasses that they offer; rather, it's the excellent personalised service that they consistently deliver, and the patience and professionalism of the team that makes Rawlings our only choice for eye tests and glasses.

4 luglio 2026
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Risposta di Rawlings Opticians & Hearing Care

What a wonderful review thank you so much Simon! This is such wonderful feedback to read, especially from such loyal customers like you and your wife.

Valutata 5 stelle su 5

Rawlings Opticians and Hearing Care…

Rawlings Opticians and Hearing Care Croydon were very helpful when my sunglasses needed a new piece that had got lost from one of the side arms. They ordered in two new pieces and stuck them on with glue to ensure the same thing didn't happen again. I am very pleased with the result.

3 luglio 2026
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Risposta di Rawlings Opticians & Hearing Care

Glad we could help Deirdre! Thank you for taking the time to leave your kind feedback.

Valutata 5 stelle su 5

When I needed it

When I needed it, Rawlings gave me immediate appointments, careful, professional attention, analysed the problem, sent me first to my GP, then to the specialists for remedial work on my cataracts. Excellent support.

30 giugno 2026
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Risposta di Rawlings Opticians & Hearing Care

Thank you so much for your kind review! Really appreciate the 5-stars.

Valutata 5 stelle su 5

Macular Hole discovered

Had a full eye examination, and a Macular hole was discovered. Rawlings referred me to Moorfields (at St. Georges). Moorfields acted quickly and I had the necessary surgery. Thank you Rawlings, Peter A.

14 aprile 2026
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Risposta di Rawlings Opticians & Hearing Care

So pleased we could help with everything Peter and wish you the best for ongoing treatment! Thank you for the 5-stars.

Valutata 5 stelle su 5

Recently attended a hearing test

Recently attended a hearing test, chose Rawlings as they had been excellent for my eye test and glasses earlier in the year. Thorough ear test and free. Service was very quick and staff very obliging. Audiologist (Ryan) excellent.

18 giugno 2026
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Risposta di Rawlings Opticians & Hearing Care

Thank you so much for your kind feedback Maria! So pleased you chose us for your audiology needs as well as your optical needs. Really appreciate the 5-stars as well.

Valutata 5 stelle su 5

A real eye opener!

A brilliant local optician with exceptional service and a great range of frames. Staff are always so patient, kind, and helpful and the overall care we receive is consistently excellent. A trustworthy, family-friendly optician offering cutting-edge eye-care and screening, highly recommend!

29 giugno 2026
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Risposta di Rawlings Opticians & Hearing Care

Thank you, this is a wonderful review! Very much appreciated and we really appreciate you choosing Rawlings.

Valutata 5 stelle su 5

My most recent visit to Rawlings in…

My most recent visit to Rawlings in Winchester was very helpful. I've always found everyone at the branch to be welcoming and friendly. This visit was no exception. Thank you. Especially for fitting me in with little notice.

24 giugno 2026
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Risposta di Rawlings Opticians & Hearing Care

No problem Tessa, we will always accommodate if possible! Thank you for choosing Rawlings and leaving us 5-stars.

Valutata 3 stelle su 5

Tell your staff, Rawlings, when you change passwords staff need!

It was very good except that the poor optometrist had just been off with an injury for 3 weeks and was denied entry to their computer for doing a field of vision test, she thought because the password had been updated. She could not find anyone to tell her the correct password so, having struggled in through one heatwave I have a return visit probably in another!

24 giugno 2026
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Risposta di Rawlings Opticians & Hearing Care

Please accept our apologies for this Chris. This is not something that should be happening and we will look into it to ensure it doesn't happen again. Sometimes there are IT issues but we accept it shouldn't interfere with the patient experience.

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