Been a customer for coming up to 3 years. Starting this month (May 2026), they decided to start spamming their customers. This would not have been an issue if they stopped after being reached out... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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You can argue about seed box features and speeds and all those technical details. This review is specifically for their customer service. This is the third time in 3 years I've needed a question answ... Leggi di più
L'azienda ha risposto
Excellent subnet leasing service. If you need IPv4 or IPv6 networks for your data center or VPS hosting business, this is the team to work with. Their technical support is responsive, knowledgeab... Leggi di più
L'azienda ha risposto
I've used my seedbox for over 3 years now, and I'm quite happy with it. When I occasionally run into problems, the support staff has always been helpful and responsive.
Dettagli dell'azienda
Scritti dall'azienda
RapidSeedbox gives you an optimized, fast, and totally customizable Seedbox that fits your every need
Informazioni di contatto
8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong
- support@rapidseedbox.com
- rapidseedbox.com
4,2
Molto buono
375 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Risposta di RapidSeedbox
Thank you for your feedback! We’re glad you’re happy with the speed, accessibility, and support—we appreciate it!
Did take some time at the start
Did not work at first bc they were out of servers, got fixed and extended my subscription as compensation.
1 aprile 2026
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Risposta di RapidSeedbox
Thank you for your feedback! We appreciate your patience during the initial delay and are glad everything was resolved. We’re also happy we could make it right with the subscription extension—thanks for sticking with us!
après plus de 10 ans d'expérience avec…
après plus de 10 ans d'expérience avec une seedbox, je suis arrivé il y 4 mois chez rapidseedbox au vu de critiques plutôt positives
Très vite les ennuis ont commencé : difficultés de connexions, perte de mes fichiers en partage, très grandes difficultés à m'y connecter par Filezilla ( qui est une référence de qualité )
Après chaque contact avec SAV ( assez réactif il est vrai ) je retrouve une facilité de connexion normale, on va dire... durant environ une semaine puis tout recommence comme avant ! ( ceci dit je n'ai jamais pu récupérer mes fichiers )
Bref en ayant assez d'une telle perte de temps ils viennent de perdre un client normalement fidèle
J'ai trouvé le SAV plutôt "condescendant"
à la réponse de rapidseedbox:
il m'est demandé des renseignements que je n'ai pas. Mon adresse mail d'inscription est accessible sur le site trustpilot par l'entreprise évaluée
Alors si vous voulez examiner mon cas en détail, vous avez ce qu'il vous faut
Ne vous servez pas de fausses excuses afin que mon commentaire se retrouve supprimé
Décidément ...!
29 marzo 2026
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Risposta di RapidSeedbox
We’re very sorry to hear about your experience, especially after giving our service a try over the past few months.
We understand how frustrating recurring connection issues and data loss can be, particularly when they disrupt your workflow and require repeated support interactions. While we’re glad support was responsive, it’s clearly not acceptable that the problems kept returning or that you were unable to recover your files.
We also regret to hear that your experience with our support team came across as condescending—that’s not the standard we aim for.
Your feedback is important, and we’d appreciate the opportunity to review your case in detail to understand what went wrong. If you’re open to it, please share your account details so we can investigate further and address these concerns properly.
Rapidseedbox était initialement…
Rapidseedbox était initialement performante : un positionnement tarifaire compétitif, un taux de disponibilité élevé et une assistance réactive. Toutefois, cette efficacité appartient au passé. En un an, j'ai recensé trois incidents majeurs. Si l'assistance demeure rapide, elle se limite désormais à des réponses redondantes via une intelligence artificielle opérant en boucle, sans apporter de solution concrète. Pire encore, le support observe un silence radio total depuis plus de 48 heures au moment où j'écris ces lignes.
Il est manifeste qu'une rupture opérationnelle s'est produite au sein de Rapidseedbox. Pour moi c'est sans appel : passez votre chemin. Malgré l'attractivité de l'offre. Vous ne pourrez pas dire que vous n'étiez pas prévenus.
25 marzo 2026
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Risposta di RapidSeedbox
Thank you for sharing your detailed feedback—we’re really sorry to hear how your experience has changed over time.
We understand how concerning it is to encounter repeated major incidents, especially after previously having a reliable service. While we’re glad support has been responsive in the past, it’s clear that repeated or unhelpful responses and the recent lack of communication have been frustrating and disappointing.
A delay of over 48 hours without a proper update is not acceptable, and we sincerely apologize for that. This is not the level of service we aim to provide.
We take your concerns seriously and would like to review your case in detail to understand what’s gone wrong and address it properly. If you’re open to it, please share your account details so we can follow up with a clear and meaningful update.
Responded quickly and fixed issue…
Responded quickly and fixed issue quickly
19 marzo 2026
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Risposta di RapidSeedbox
Thank you for your feedback! We’re glad we could respond quickly and resolve your issue just as fast.
Generally a very good experience
Generally a very good experience. The support have been helpful. And the prices, the prices are some of the best for unlimited traffic seedbox. So far(2 months) never had any outages or slow downs.
18 marzo 2026
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Risposta di RapidSeedbox
Thank you for your feedback! We’re glad to hear you’ve had a great experience so far and that our support and pricing met your expectations. It’s also great to know your service has been stable and fast over the past two months—we appreciate you sharing!
extremely slow (Premium plan)
I purchased the Stream premium plan. It created a vps for me, all good. But I can't install ANY app onto it. I have rtorrent, and I can't even log in with the username/pass they provided, it keeps asking me for the username/pass again. Same for all the other pre installed apps.
I tried installing flood, and you guessed it, it's not installing, and it's not throwing any errors.
To top it all off, they have a useless AI chatbot that took 10 minutes to forward my request to a human. It's been 7 hours and the human has not replied back.
And yeah, the cherry on top...
Their landing page is looking great, just to grab your card details. Then you are pushed to a panel developed in PHP, it takes 10 SECONDS to change tabs.
Utterly useless. I don't know how they got so many 5 stars.
15 marzo 2026
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Risposta di RapidSeedbox
We’re really sorry to hear about your experience—it sounds incredibly frustrating, especially when core features aren’t working as expected.
Issues with logging into apps, failed installations without clear errors, and a slow panel are not acceptable, particularly on a premium plan. We also understand how disappointing it is to wait hours for a response after being routed through chat.
This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused. We’d like to take a closer look at your setup and identify what went wrong so we can resolve it properly.
If you’re open to it, please share your account details so we can investigate and follow up with a clear solution.
Agent took care of everything without…
Agent took care of everything without me having to explain much.
I'm at a lower tier, so I did expect the wait, but the problem was resolved quickly when they got to me.
NOTE: I also approve of their ISO-8601 date standard.
6 marzo 2026
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Risposta di RapidSeedbox
Thank you for your feedback! We’re glad the agent resolved your issue quickly and with minimal explanation.
Excellent service
Excellent service ! Très réactif, tant dans la création, que dans le SAV. C'est pas chère, pratique, facile à utiliser ! Je recommande chaudement !!!
3 marzo 2026
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Risposta di RapidSeedbox
Thank you so much for your kind words! We’re delighted to hear that you found our service responsive, affordable, and easy to use. Providing fast support and a smooth experience is very important to us, so it’s great to know we met your expectations. We truly appreciate your recommendation and look forward to continuing to support you!
Sergey took care of my problem
Sergey took care of my problem, that was my fault because of a typo. Very generously and fair I got refunded. Great service!
22 febbraio 2026
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Risposta di RapidSeedbox
Thank you for your kind review! We appreciate your trust!
The RapidSeedbox Team
Good services and faster
Good services and faster, they can setup your seedbox too
19 febbraio 2026
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Risposta di RapidSeedbox
Thank you for your kind words! We're thrilled you enjoyed our fast service and seamless seedbox setup. Our team is always ready to help you get started quickly and smoothly.
The RapidSeedbox Team
I've had my seedbox for several years…
I've had my seedbox for several years now and wouldn't trade it for anything. The team at Rapid are amazing. They response quickly when issues arise and are super helpful!
15 febbraio 2026
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Risposta di RapidSeedbox
Thank you for being a loyal customer! We're honored to have supported your seedbox journey for years. Our team is always committed to quick, helpful service whenever you need us.
The RapidSeedbox Team
Very fast and competent support
Very fast and competent support. The tech guys really know what they are doing. Upgrade ticket raised on a Sunday, got responses on the Sunday, and then fully completed Monday morning. Great service, great price, been with them for years. Got my friend to buy his first seedbox over the weekend, and he's enjoying the service too.
9 febbraio 2026
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Risposta di RapidSeedbox
Thank you for your wonderful review and continued loyalty! We're proud to deliver fast, expert support—even on weekends—and thrilled to hear your friend is enjoying the service too. Great to have you with us for the long haul!
The RapidSeedbox Team
Schnelle Rückerstattung
Habe mich letztendlich nicht für rapidseedbox entschieden, aber habe sofort nachdem ich meinen Account gecancelt habe, eine Rückerstattung erhalten - ohne überhaupt danach gefragt zu haben. Vielen Dank!
4 febbraio 2026
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Risposta di RapidSeedbox
Vielen Dank für Ihr Feedback! Fairness und Kundenzufriedenheit liegen uns am Herzen – auch wenn es mal nicht klappt.
The RapidSeedbox Team
Fast. High quality.
I've been using the service for several months. Everything was great. Today, I encountered some difficulties. I contacted support, and they helped me very quickly. They practically didn't require any action from me. Now everything is fine again. I'm happy. I tried different seedboxes in the past, but I decided to stick with this one because I couldn't find anything better. Thank you very much for the high-quality service. I recommend it to everyone!
31 gennaio 2026
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Risposta di RapidSeedbox
Thank you for your trust and kind words! We're glad we could resolve the issue quickly and keep your experience seamless. Happy to have you with us!
The RapidSeedbox Team
Prima seedbox, klantONvriendelijke service
Qua verbinding/bereikbaarheid totaal geen klachten. Het doet wat een seedbox moet doen,ook voor een beginner makkelijk te begrijpen.
Maar wanneer het gaat om de service is het een ander verhaal. De rekening die ik kreeg voor mijn 2e maand was ruim 2x zoveel als hij had moeten zijn, een rekening van een veel hoger/duurder abbonement dan ik werkelijk had. Het wordt je vrijwel onmogelijk gemaakt om met de klantenservice in contact te komen.
29 gennaio 2026
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Risposta di RapidSeedbox
Bedankt voor uw eerlijke feedback! De eerste maand geniet u van een welkomstkorting, en vanaf de tweede maand geldt het reguliere tarief. Sorry als dit niet helemaal duidelijk was – we staan altijd voor u klaar om alles toe te lichten. Bij vragen kunt u altijd bij ons terecht!
The RapidSeedbox Team
I appreciate RapidSeedbox
Ronal was excellent and assisted me with my issue and got me a conclusion very quickly. I appreciate that RS has more than just the AI service as the human side resolved my issue easily. I still appreciated the tech shooting that I was recommended, but it unfortunately did not resolve the issue and the AI lacked what the human side could troubleshoot. Still great service.
12 gennaio 2026
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Risposta di RapidSeedbox
Thank you for your thoughtful feedback! We’re glad Ronal was able to step in and resolve your issue quickly. While our AI can help with initial troubleshooting, it’s great to hear our support team delivered where it mattered most. We truly appreciate your kind words!
À ÉVITER Malhonnêteté totale, traité comme un menteur malgré les preuves
Ce n'est pas une question d'argent, c'est une question de RESPECT et D'INTÉGRITÉ.
Je ne laisse jamais d'avis négatifs, mais là après 2 semaines à être traité comme un menteur malgré des preuves écrasantes, il faut que ça se sache. RapidSeedbox m'a facturé DEUX FOIS à cause d'une erreur de LEUR système, et leur support nie systématiquement l'évidence.
Ce qui s'est passé :
24 décembre 2025 : Je paie 8€ via Revolut pour une seedbox. Leur système plante avec l'erreur "A user already exists with that email address". L'argent part de mon compte, mais RIEN n'est activé côté service.
Comme ils affichent une "garantie remboursement" et que j'avais vraiment besoin du service de toute urgence, je rachète une deuxième seedbox (encore 8€) pour enfin y avoir accès. Total débité : 16€ au lieu de 8€ à cause de LEUR bug système.
Le cauchemar avec le support :
J'envoie toutes les preuves possibles :
2 captures Revolut montrant les 2 paiements de 8€ (17h13 et 17h39 le même jour)
Mon dashboard affichant 2 seedbox actives
Les 2 factures Revolut
Leur réponse ? "Vous n'avez payé qu'une fois, l'autre était un enregistrement carte à 0€."
C'EST FAUX. Mes relevés bancaires Revolut montrent clairement 2×8€ débités. Pas 0€. Deux vrais paiements bien réels.
Je renvoie 3 captures d'écran (2 Revolut + 1 dashboard). Leur réponse : "On voit seulement le dashboard, renvoyez les preuves de paiement."
CE SONT LES MÊMES IMAGES QU'ILS PRÉTENDENT NE PAS VOIR.
Je renvoie exactement les mêmes 2 captures d'écran Revolut en mentionnant que j'ouvre un litige Revolut. Soudain, miracle : "Ah oui on a bien reçu vos images."
SÉRIEUSEMENT ?
Leur service facturation prétend "ne voir qu'une seule facture dans le système" alors que j'ai LES DEUX PDF générés par leur propre système, visibles sur mon dashboard RapidSeedbox. Un agent avoue même avoir créé manuellement la 2e seedbox pour "corriger l'erreur", dit que la tentative de remboursement a échoué, mais continue à affirmer "vous n'avez jamais payé deux fois".
Comment c'est possible ?
Bilan après 2 semaines d'échanges :
J'ai fourni TOUTES les preuves imaginables :
✓ 2 transactions Revolut distinctes avec dates et heures précises
✓ Dashboard montrant 2 services actifs côte à côte
✓ Email où ILS admettent avoir créé la 2e seedbox manuellement
Et ils persistent à nier que j'ai payé deux fois. Ils me traitent comme un escroc qui essaie de les arnaquer.
C'est une question de RESPECT et d'INTÉGRITÉ.
Je m'en fous des 8€, en vrai c'est rien. Ce qui est inacceptable, c'est de nier des FAITS DOCUMENTÉS et de me traiter comme un voleur, un menteur. Leur erreur système devient MON problème, et en plus je suis insulté...
J'ai dû ouvrir un litige bancaire parce qu'ils refusent d'admettre l'évidence. Même avec toutes les preuves du monde, ils continuent de nier.
9 gennaio 2026
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Risposta di RapidSeedbox
We’re very sorry to read your experience, and we fully understand how frustrating and upsetting this situation must have been—especially after providing multiple pieces of evidence and not feeling properly acknowledged.
What you’ve described regarding duplicate charges, conflicting information, and the handling of your case is not acceptable. Regardless of the amount involved, you’re absolutely right—this is about clarity, fairness, and respectful communication.
We sincerely apologize for the confusion and for the way this interaction made you feel. There should never be a situation where a customer feels dismissed or not taken seriously after sharing detailed proof.
We would genuinely like to re-open and thoroughly review your case, including the billing records, internal logs, and previous responses, to understand exactly what happened and ensure this is resolved correctly.
If you’re willing, please share your ticket or account details so we can escalate this internally and provide you with a clear and definitive resolution.
Solid Customer Support
Ran into an issue where I entered my email incorrectly. Support was able to securely and most importantly PRIVATELY help me resolve the issue. Went above and beyond by adding time for the time I lost being unable to access my account. Highly recommend.
4 dicembre 2025
Non scritta su invito
Risposta di RapidSeedbox
Thank you for your kind words! We’re glad our team could help you resolve the issue securely and privately. It’s great to hear the extra time added made a difference—we really appreciate your recommendation!
Great support
Great support. Very efficient and helpful. Was able to quickly diagnose the problem and fix it. 10/10.
5 novembre 2025
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Risposta di RapidSeedbox
Thank you for your feedback! We’re glad our team could quickly diagnose and resolve the issue. We appreciate the 10/10!
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