Been a customer for coming up to 3 years. Starting this month (May 2026), they decided to start spamming their customers. This would not have been an issue if they stopped after being reached out... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
You can argue about seed box features and speeds and all those technical details. This review is specifically for their customer service. This is the third time in 3 years I've needed a question answ... Leggi di più
L'azienda ha risposto
Excellent subnet leasing service. If you need IPv4 or IPv6 networks for your data center or VPS hosting business, this is the team to work with. Their technical support is responsive, knowledgeab... Leggi di più
L'azienda ha risposto
I've used my seedbox for over 3 years now, and I'm quite happy with it. When I occasionally run into problems, the support staff has always been helpful and responsive.
Dettagli dell'azienda
Scritti dall'azienda
RapidSeedbox gives you an optimized, fast, and totally customizable Seedbox that fits your every need
Informazioni di contatto
8/F., China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong
- support@rapidseedbox.com
- rapidseedbox.com
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
They helped me with a problem I created…
They helped me with a problem I created at a very unsociable time, in a friendly and efficient manner.

Risposta di RapidSeedbox
The support team is so kind and…
The support team is so kind and patient. I’m new to the seed box world and they were able to help walk me through any issue I had. I truly appreciate their help and would recommend them to anyone, even my mom!

Risposta di RapidSeedbox
I needed help badly
I needed help badly. I did not know what to do as I was stuck. I reached out to Rapidseedbox and Ronal responded quickly. He was able to solve my dilemma in a very quick manner! I could not believe that he was able to put things together for me in working order in an almost magical fashion! His knowledge and customer service is fantastic. SIMPLY AWESOME! Thank you, Ronal

Risposta di RapidSeedbox
Exceptional Support and Setup Experience – Highly Recommend!
As someone who’s not particularly technical, setting up a fully automated seedbox seemed overwhelming at first—until I reached out to the RapidSeedbox team. Their support was next-level. I had a very specific Plex + NZB automation setup in mind, and instead of just pointing me to documentation, they personally installed and configured everything I needed.
Apps like Prowlarr, Sonarr, Radarr, NZBGet, Plex, and even extras like Lidarr and Bazarr were all set up, linked, and working out of the box. They saved me hours (probably days) of frustration and made it easy for me to jump straight into using my system instead of wrestling with configurations.
Their team went above and beyond, responded quickly, and genuinely cared about making the setup right. If you’re looking for a fast, reliable seedbox with world-class support—RapidSeedbox is the one.
Massive thank you to Ronal and the team—legends!

Risposta di RapidSeedbox
The support here can’t go unnoticed
The support here can’t go unnoticed, talk about cooking!
Huge thanks to the RapidSeedbox team! On a Sunday, too. Name another company that would even bother to reply.
Appreciate you Mike, looking forward to working with you more.

Risposta di RapidSeedbox
Best seedbox!
I've used their premium seedboxes for over two years now and can't say enough good things. Today in particular I had an issue resolved in a timely fashion with great communication. They're great!

Risposta di RapidSeedbox
Superb support from Sergey!
Today I had some issues, and Sergey went above and beyond to help. Whenever I have a problem with anything related to my seedbox, the support team is always available and truly helpful. They listen to the issue and resolve it efficiently. Because of this excellent support, I will never switch to another provider! :)

Risposta di RapidSeedbox
I am being helped fast and professionally
I am being helped fast, and very professionally. I am using the services for a long time already and I am so happy that the few times I need support, they are really amazing. The pricing is also very good. When you look at the competition where I was in the past, support by the competition was not fast and not professional. Rapidseedbox really stands out from the crowd!

Risposta di RapidSeedbox
Best seedbox service
Fast service, way improved recently. Support team is quick and helpful. No issues with my seedbox yet.

Risposta di RapidSeedbox
By comparison RapidSeedbox is Ryanair, they make you pay for the lifejacket upgrade while you drown.
RapidSeedbox is a frustrating and disappointing service. In the beginning it was slightly above average, but now it’s just mediocre. As long-time user of other similar services, and nearly a year of RapidSeedbox. As a comparison RapidSeedbox is Ryanair, they make you pay for the lifejacket while you drown.
I wanted a simple, no-frills seedbox, but RapidSeedbox intentionally cripples their lower-tier plans… by basic features… not by speed.
From the very first day I noticed they disabled autodl from automatically running tor files on ruT v3, saving them instead, removing one of its most basic features. However, it was still accessible within the autodl filters, something more advance users would know of, it was an unnecessary hassle but at least it was functional.
From the first time I contacted support, it was clear that English wasn’t their first language. While there were no major communication issues, responses were sometimes curt, and a few times I had to explain myself twice to get a clear answer.
They outright admitted they make the lower plans purposely inconvenient to force upgrades. Terrible added value proposition and questionable business practices as it shows that they don’t value you as a customer, they only value you as a pay check.
Recently they rolled out rut v5, with no option to opt out. Sadly, without warning this erased all my settings and filters. No mention in emails to save or back up anything. To make things worse, they completely stripped the autodl features from lower-tier users, making their seedboxes practically useless.
That day I sent two service support requests. The first one on an unrelated matter (resetting the browser cache so the new GUI would function correctly. It still is not 100%) they responded within 3 hours. The next request, maybe 50 minutes later, a question about where are the missing autodl features were, they have ignored and follow up requests for the last 2 days.
If you're looking for a fairly priced and good value seedbox, look elsewhere. On the low tier packages, they restrict the basic features all other seedbox companies provide, making them bad value and expensive. On Higher tiers it is overpriced and ladened with features an average use doesn’t need.
RapidSeedbox and always trying to upsell you, not trying to provide good customer experience.
I have submitted a ticket and told you.. but now you want me to submit it again and tell you again

Risposta di RapidSeedbox
Better than more expensive seedboxes
i paid for 9$ seedbox plan, in the beginning i thought the down/up speed is slow (up10-50, Down 50-150) but i built amazing Ratios on many trackers even on the hard seeding ones. then i joined seedboxes.cc for 16$ and it was awful move and my Ratios was awful (Up les than 2 MB download less than 5 MB). Now i'm back with them for 9$ again and fixed all my nuked Ratios.
the only problem with them is after 20 days the speed get slower and i hope they fix that .

Risposta di RapidSeedbox
Very reliable seedbox service
Very reliable seedbox service with knowledgeable and speedy support staff.

Risposta di RapidSeedbox
Issue was slow FTP uploads
Issue was slow FTP uploads
They trouble shot the issue and sent back results allowing me to trouble shoot further.
Issue was on my end but I couldn't tell.

Risposta di RapidSeedbox
Several issues encountered and the…
Several issues encountered and the support is asking from me to do the debugging. Not reliable for seedbox-ing. Will not use again.

Risposta di RapidSeedbox
The Best Seedbox Company
Great customer support and very helpful. They make it very easy!

Risposta di RapidSeedbox
Used to be great. Not so much anymore. Look elsewhere.
I've been using RapidSeedbox for over a year and was initially very pleased. Now that's all changed! I have a problem with about half of my completed torrents not working and have been unable to get ANY help from the support staff. When you first try, you get trapped in multiple chatbot windows offering help files that don't apply. I finally got to a real person where I sat with an open window waiting for them to find any sort of solution to my problem. Finally I gave up and they promised to send me an email. It's been over 2 weeks and all I've received is emails asking me to review the support I got from the bot. I would recommend that if you are looking for a first seedbox, you look elsewhere. I may do that but it would be a huge hassle for me to switch.

Risposta di RapidSeedbox
Ive been using their services for years…
Ive been using their services for years . The price is right and the team they have is top notch.

Risposta di RapidSeedbox
Very slow and apps are outdated
So i was looking at seedboxes i came across rapidseedbox.
Main website itself is well designed and presentable-but honestly that is about it.
Purchased a seedbox from them and the problems begun almost immediately.
You go into the control panel where the 1click installers are,there are about 5-6 different headings adn the one in particular is called (Conflicting apps).
Conflicting apps are installed by default so many of them are conflicting straight away and that is on a fresh seedbox no user interaction needed there.
Installed an application and straight away got certificate errors and could not even access the application.
Contacted support supposedly 24/7 initially it is a bot that asks you a multitude of questions basically the option there is to sort it yuorself or at least the way that the bot behaves gives you that feling.
6 Hours later Support responded i don't call that good customer service especially for a new customer.
The issue still remains with the certificate error-but i am leaving it at that to be honest as the reply time isn't worth even bothering about at this point.
The speed is very very slow when you try to install or uninstall applications it basically crawls unlike other services i have used in the past.
Dashboard is slow.
Default user can't be changed although you can reset the password on the applications which again all have the same default password-Not secure.
Overalll i Do not recommend this company for a seedbox,it is very dissapointing indeed,many factors contributed to this.

Risposta di RapidSeedbox
Saving a customer
Without being verly detailed. The time and attention to problem reslution was awesome. Facing a scenario of service interruptions and application failures. They worked through the detail in a highly efficient and sweift manner.

Risposta di RapidSeedbox
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