rapid Scooter master is very friendly I have bought a bike last summer still using it each time free air controlling and I’m so happy I recommend here to all friends just try ones thank you.
L'azienda ha risposto
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Scopri cosa dicono le persone
Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... Leggi di più
L'azienda ha risposto
Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... Leggi di più
L'azienda ha risposto
I got the g3 pro its amazing super fast came looking so good didn't want to get it dirty at all came well fast very impressed will say the down sides are the battery docent last long and its rubbish t... Leggi di più
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Dettagli dell'azienda
- Rivenditore di scooter
- Officina di riparazione biciclette
- Negozio di biciclette
- Officina di riparazione scooter
Scritti dall'azienda
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Informazioni di contatto
2 Oxford Road, NW6 5SL, London, Regno Unito
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4,8
Eccellente
466 recensioni
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I carnt Thank these people who work at…
I carnt Thank these people who work at rapid scooters and the 1* Reviews that ive just seen i think thy the person who wrote them must have a good read at the details when they have purchased from Rapid scooters i have the ienyrid m4 pro s + 2025 Scooter and before I went ahead with the scooter I asked Fred if he would recommend anything that I would benefit from and thanks for the advice he gave me I purchased the 1 years extended warranty as well I ordered it on the 18th December 2025 and received it on the 19th December and I live in walsall West Midlands so I had a puncture on the back wheel I messaged them and its took no longer than 12hours for them to arrange collection of the scooter as they are going to fix the issue for me also the manufacturing warranty wouldn't have covered that so I would rate them more than 5 stars if I could just carnt wait for my Ride to Be Sorted but Rapidscooters Will Sort 🙂 well chuffed
2 aprile 2026
Non scritta su invito
Risposta di Rapid Scooter Master
Hi Nathan, thank you so much for this amazing review and for taking the time to share your experience! We're really glad Fred could advise you on the extended warranty and that we could arrange collection so quickly for your puncture. We appreciate your trust and support, your ride will be sorted soon!
Friendly staff
Friendly staff
Helped inflate my daughters bicycle tired
1 aprile 2026
Non scritta su invito
Risposta di Rapid Scooter Master
Thank you so much for the kind review! We're really glad our team could help inflate your daughter's bicycle tyre. We appreciate your support!
Very happy with the bike and customer…
Very happy with the bike and customer service, especially morge in assisting with collection of bike.
1 aprile 2026
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Risposta di Rapid Scooter Master
Hi Adnan, thank you so much for the great review! We're really glad you're happy with the bike and that our team could assist with collection. We appreciate your support!
Risposta di Rapid Scooter Master
Thank you so much for the great review! We're really glad you found us to be the best place to fix your scooter. We appreciate your support!
Amazing repair shop
Amazing repair shop. I have been coming here for the past 3 years. Always great service. Great bunch of guys. Price is the best out of many shops. Feels like a family friend. Thank you for always keeping me safe and secure on the roads with my electric scooter
30 marzo 2026
Non scritta su invito
Risposta di Rapid Scooter Master
Hi Hannah, thank you so much for being with us for 3 years and for this heartfelt review! We're really glad we feel like a family friend to you and that we've kept you safe on the roads. We appreciate your loyalty and support!
Best in London I’ve found
Amazing store, come here on the regs at at least once a week best I found in London
7 marzo 2026
Non scritta su invito
Risposta di Rapid Scooter Master
Hi Nadav, thank you so much for this amazing review! We're really glad you consider us the best in London and that you visit us so regularly. We appreciate your loyalty and support!
Risposta di Rapid Scooter Master
Thank you so much for the kind review! We're really proud of our e-scooter engineering skills. We appreciate your support!
I come to this shop to repair my bike…
I come to this shop to repair my bike more timed also they do the best repair and are the best customer service as well
29 marzo 2026
Non scritta su invito
Risposta di Rapid Scooter Master
Thank you so much for being a repeat customer and for this great review! We're really glad you find our repairs and customer service to be the best around. We appreciate your continued support!
Risposta di Rapid Scooter Master
Thank you so much for the great review! We're really glad our team could assemble your bike perfectly. We appreciate your support!
Bought an ebike kilburn branch Maj and…
Bought an ebike kilburn branch Maj and his team were great.
Thank you.
28 marzo 2026
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Risposta di Rapid Scooter Master
Hi David, thank you so much for the great review! We're really glad Maj and his team at Kilburn took great care of you. We appreciate your support!
Nico the mechanic was absolutely…
Nico the mechanic was absolutely amazing would highly recommend to anyone who needs a repair! Thank you so much guys!!
28 marzo 2026
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Risposta di Rapid Scooter Master
Hi Christopher, thank you so much for this amazing review! We're really glad Nico could help with your repair. We appreciate the recommendation!
I have bought a scooter a scooter from…
I have bought a scooter a scooter from Rapid Scooter Master also they repair and maintenance that perfectly also i recomand this shop to my friends
28 marzo 2026
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Risposta di Rapid Scooter Master
Hi George, thank you so much for the great review! We're really glad you're happy with your scooter and our repair and maintenance service. We appreciate you recommending us to your friends!
The shop engineers are professional…
The shop engineers are professional also I have bought a bike with good price and quality also I recommend this shop to my friends
27 marzo 2026
Non scritta su invito
Risposta di Rapid Scooter Master
Hi Rahman, thank you so much for this great review! We're really glad our engineers came across as professional and that you got good value on your bike. We appreciate you recommending us to your friends!
Risposta di Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found our service excellent and product great. We appreciate your support!
I found this bike shop for repairs…
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job well done and at an affordable cost.
27 marzo 2026
Non scritta su invito
Risposta di Rapid Scooter Master
Hi Brian, thank you so much for this great review! We're really glad our workmanship and pricing impressed you after your experience elsewhere. We appreciate you recommending us and your support!
Been treated very politely and they did…
Been treated very politely and they did answer to all of my questions. They did accommodate my request regarding the delivery. Couldn't ask for any better experience
26 marzo 2026
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Risposta di Rapid Scooter Master
Hi Armando, thank you so much for the great review! We're really glad our team was polite and answered all your questions, and that we could accommodate your delivery request. We appreciate your support!
Ienyrid m4pro+
Service was absolutely appalling when you tried to ask them a question they don’t have a clue what they’re going on about. I purchased 2X ienyrid m4pro +  and constantly getting problems I do not recommend this place absolutely anyone 
24 marzo 2026
Non scritta su invito
Risposta di Rapid Scooter Master
Hi there,
We’ve checked our system but haven’t been able to find any orders matching your details. Could you please get in touch with us via phone, live chat, or email so we can locate your order and assist you as quickly as possible?
It’s also possible the purchase was made through a different site or store, but we’ll be happy to help you figure this out either way.
Looking forward to hearing from you 😊
Kind regards,
Customer Happiness Team
Rapid Scooter Master
Risposta di Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found us very professional. We appreciate your support!
Risposta di Rapid Scooter Master
Thank you so much for the kind review! We really appreciate your support and hope to see you again soon.
They sold a faulty not as described…
They sold a faulty not as described e-bike didn’t stick to consumer law with return warranty help or refund I had to go to bank trading to reverse the payment despite them saying they offered a refund and it was about a punctured tyre which was not true it was an electrical fault and they wanted £75 just to look at the bike I asked to return they refused I requested a payment reversal from my bank which I won for faulty goods they then messaged privately to threaten legal action for me to pay for return of good box it dismantle it which was more expense and difficult and goes again consumer law 2015 so have reported to trading standards I have emails to prove this can’t upload though to warn others
20 marzo 2026
Non scritta su invito
Risposta di Rapid Scooter Master
Dear Jane,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. For the benefit of other readers, we would like to clarify several important points, as a number of statements in this review are inaccurate.
You first contacted us regarding this matter nearly a year after the bike was purchased regarding your tyre puncture. You were informed getting punctures on a bike does not immediately grant return rights within statutory periods, let alone beyond the six-month period, as this is considered normal wear and tear and incidental. Your understanding of consumer law and its application in this situation is incorrect. Despite the length of time that had passed, we still offered to examine the bike and carry out any necessary repairs. However, the bike was never returned to us for inspection.
You also confirmed that the tyres punctures had been independently repaired by other parties on three separate occasions. In any event, arranging multiple third-party repairs without notifying us or seeking authorisation prevents us from properly assessing the original condition of the bike.
Nevertheless, we still attempted to resolve the matter and, as a gesture of goodwill, offered a refund despite the bike having been used for a year. The only requirement was that the bike be returned to us safely.
To assist with this, we provided a video showing how the bike can be disassembled and repackaged, You mentioned you have binned the original so we shared the original box dimensions to help you source another one for safe courier transport, and also offered the option for the bike to be dropped off at one of our stores for more convenience. However, these options have been expressly refused and the bike has still not been returned to us.
We remain willing to resolve the matter once the bike is returned to us. Any questions our team is ready to assist.
Kind regards,
Customer Happiness Team
Rapid Scooter
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