À fuir absolument – expérience catastrophique J’ai acheté une eSIM sur rapidesim.com pour un voyage à l’étranger. Elle n’a jamais fonctionné. Malgré le respect scrupuleux de la procédure d’instal... Leggi di più
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Colis non livré et aucune réponse pour verifier le nom du transporteur . Aucune transparence pour au final être une arnaque A fuir absolument , heureusement il ne s agissait que de 28€
L'azienda ha risposto
Bought an eSim from them that did not work. Kept getting an error despite following all the right configuration. (Is simple enough, have set up and used many other eSims). Reported the erro... Leggi di più
L'azienda ha risposto
J'ai été extrêmement satisfaite du service de Rappidesim. Ils m'ont envoyé un e-mail d'activation, et les instructions étaient très claires. En suivant les étapes, j'ai pu l'installer rapidement et s... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
RapideSIM helps thousands of travelers around the world stay connected to the internet and make the best out of their trips. We offer hassle-free travel eSIM services, allowing you to stay connected without the need for physical SIM cards or expensive roaming fees. Purchase and activate your eSIM online, with access to high-speed internet in over 150 countries. Whether for leisure or business, RapideSIM ensures seamless global connectivity and top-notch customer support. Stay connected effortlessly with RapideSIM.
Informazioni di contatto
Marocco
- rapidesim.com
2,5
Scarso
54 recensioni
Ha risposto al 77% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Arnaque
Arnaque
Le forfait illimité il s’agit d’une publicité mensongère. J’ai pris un forfait illimité de 30 jours qui a été bloqué au bout de 12 jours sous prétexte d’utilisation excessive.
….. arrêtez d’arnaquer les gens
21 agosto 2024
Non scritta su invito
Risposta di Rapidesim.com
Hello,
Thank you for sharing your feedback, and we sincerely apologize for any confusion or inconvenience you may have experienced. At RapideSIM, our aim is to provide clear and transparent services tailored to travelers, and it is important to us to clarify that our practices are not a scam. Thousands of satisfied travelers around the world use our eSIMs, benefiting from the connectivity we offer.
Our unlimited plan, as detailed in our Unlimited Usage Policy ( https://rapidesim.com/pages/unlimited-usage-policy ), is designed specifically for travelers and includes fair usage limits to maintain network quality and availability for all our customers. We noticed that the usage pattern on your eSIM suggested business rather than travel usage, which unfortunately led to the restrictions as per our policy guidelines.
We value your input as it helps us to improve our services. Please reach out to us at support@rapidesim.com or through our customer service portal so we can better understand your needs and discuss how we might address your concerns effectively.
Thank you for your understanding, and we look forward to assisting you.
Best regards, The RapideSIM Team
Je ss vrmt reconnaissante à…
Je ss vrmt reconnaissante à Laura,c'est une assistante qui m'a bcp aideé à avoir ma eSIM,Merci infiment Laura.je vous conseille d utiliser Rapidesim c'est plus pratique.
13 agosto 2024
Non scritta su invito
Risposta di Rapidesim.com
Hello,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Laura and how she helped you with your eSIM setup. We strive to provide helpful and friendly service to all our customers, and it's wonderful to know that Laura was able to assist you so effectively.
We appreciate your recommendation and are glad you find RapideSIM convenient for your needs. Should you need any further assistance or have any more travels planned, don't hesitate to reach out.
Thank you for choosing RapideSIM, and we look forward to serving you again!
Best regards, The RapideSIM Team
Very good assistant i spoke with nadine…
Very good assistant i spoke with nadine and she was very helpful. I recommended
13 agosto 2024
Non scritta su invito
Risposta di Rapidesim.com
Thank you so much for your kind words and recommendation! 😊 We’re delighted to hear that Nadine was able to assist you and provide helpful support. We’ll be sure to pass along your compliments to her. If you need any further assistance, we’re always here to help. Safe travels! 🌍✈️
Excellent service !
10 agosto 2024
Non scritta su invito
Risposta di Rapidesim.com
Thank you so much for your positive feedback! 😊 We’re thrilled to hear that you had an excellent experience with our service. If you need any further assistance or have any questions in the future, feel free to reach out. We look forward to serving you again! 💙
Risposta di Rapidesim.com
Merci beaucoup pour votre retour positif ! 😊 Nous sommes ravis que notre service ait répondu à vos attentes. Votre recommandation est très appréciée ! Si vous avez besoin de quoi que ce soit à l’avenir, n’hésitez pas à nous contacter. À bientôt et bon voyage !
The assistance service was efficient
The assistance service was efficient ! Thank u for your time and engagament
8 agosto 2024
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Risposta di Rapidesim.com
hank you for your kind words! 😊 We’re pleased to hear that our assistance service was efficient and that you appreciated our time and commitment. If you have any more questions or need further support, we’re always here to help. Thank you for choosing us, and we hope to assist you again in the future! 💙
Availability of the support team and…
Availability of the support team and prompt reply.
6 agosto 2024
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Risposta di Rapidesim.com
Thank you for your feedback! 😊 We’re glad to hear that you found our support team’s availability and prompt replies helpful. We strive to provide timely and effective assistance, and it’s great to know we met your expectations. If you need anything else, feel free to reach out. We’re here to help! 💙
What do I think about this company
Great price and technical support and I highly recommend them.
What else should I say when I talk about this company? I know that I can rely on them to help me with my situation no matter what
4 agosto 2024
Non scritta su invito
Risposta di Rapidesim.com
Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you’re satisfied with our pricing and technical support, and we truly appreciate your recommendation. Knowing that you can rely on us to assist you in any situation is exactly what we aim for. If you ever need help or have any questions in the future, don’t hesitate to reach out. We’re always here for you! 💙
Definitely recommend it
Definitely recommend it. Cellular data was good and customer service was helpful and professional.
15 luglio 2024
Non scritta su invito
Risposta di Rapidesim.com
Thank you for your great feedback! 😊 We’re thrilled to hear that you found our cellular data service reliable and our customer service helpful and professional. Your recommendation means a lot to us. If you need any further assistance or have any questions, feel free to reach out. We’re here to support you! 🙏🏻
J'ai été extrêmement satisfaite du…
J'ai été extrêmement satisfaite du service de Rappidesim. Ils m'ont envoyé un e-mail d'activation, et les instructions étaient très claires. En suivant les étapes, j'ai pu l'installer rapidement et sans problème.
De plus, mon voyage incluait plusieurs pays, donc j'ai choisi l'option Europe. J'ai pu bénéficier d'une connexion sans interruption à Malte et en Espagne. C'est bien moins cher que les cartes SIM traditionnelles et le roaming, et la connexion est plus rapide. Je recommande vivement ce service.
10 luglio 2024
Non scritta su invito
Risposta di Rapidesim.com
Merci infiniment pour votre retour détaillé et élogieux ! 😊 Nous sommes ravis d'apprendre que vous avez été extrêmement satisfaite de notre service et que l'installation de l'eSIM s'est faite sans problème. Nous sommes également heureux que vous ayez pu profiter d'une connexion fluide lors de votre voyage en Europe. Votre recommandation est très appréciée ! Si vous avez besoin d'aide pour vos prochains voyages ou avez des questions, n'hésitez pas à nous contacter. Bonnes prochaines aventures avec RAPIDeSIM ! 🌍✈️
Très bon service
Très bon service, à l’écoute
Je recommande vivement 👍🏻👍🏻
30 luglio 2024
Non scritta su invito
Risposta di Rapidesim.com
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis que vous ayez trouvé notre service très bon et à l’écoute. Votre recommandation est très appréciée ! Si vous avez besoin de quoi que ce soit à l’avenir, n’hésitez pas à nous contacter. À bientôt et bon voyage ! 🙏🏻💙
Good service overall and very responsive
15 luglio 2024
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Risposta di Rapidesim.com
Thank you for your feedback! 😊 We’re glad to hear that you found our service overall good and our team very responsive. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help 🙏🏻
Highly recommend
Amazing Customer Service!!
It was so easy to use and good speed!
19 luglio 2024
Non scritta su invito
Risposta di Rapidesim.com
Thank you for the fantastic feedback! 😊 We’re thrilled to hear that you found our customer service amazing and that the eSIM was easy to use with good speed. If you have any more questions or need further assistance, feel free to reach out. We’re here to support you!💙
Sent me already used e-sim
They sent me e-sim which is already used at some other device so I could not activate it. They didn't want to send me normal unused e-sim- they didnt offer me any explanation. AVOID THIS PROVIDER!!
12 luglio 2024
Non scritta su invito
Risposta di Rapidesim.com
Thank you for sharing your feedback. We’re very sorry to hear about the issue you experienced with your eSIM. This is not the level of service we strive to provide. We would like to investigate this matter further and resolve it for you. Could you please reach out to us directly at support@rapidesim.com so we can address your concerns and provide a solution? We appreciate your patience and look forward to resolving this issue to your satisfaction.
I really like the service
I really like the service, the internet was great. I highly recommend it
4 luglio 2024
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Risposta di Rapidesim.com
Thank you so much for your kind words! 😊 We’re delighted to hear that you enjoyed our service and found the internet great. Your recommendation means a lot to us. If you need any further assistance or have questions in the future, feel free to reach out. We look forward to serving you again!💙
Excellent experience
Fast and super useful customer services and the simcard never lose connectivity all the way from Madrid to Copenhagen.
13 giugno 2024
Non scritta su invito
Risposta di Rapidesim.com
Thank you for your wonderful feedback! 😊 We’re thrilled to hear that you found our customer service fast and useful, and that your eSIM maintained excellent connectivity throughout your journey from Madrid to Copenhagen. If you need any more assistance or have any questions, don’t hesitate to reach out. We’re here to support you!💙
Service client incroyable
18 luglio 2024
Non scritta su invito
Risposta di Rapidesim.com
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis que vous trouviez notre service client incroyable. Votre satisfaction est notre priorité, et nous sommes toujours là pour vous aider. Si vous avez besoin de quoi que ce soit à l’avenir, n’hésitez pas à nous contacter. À bientôt !💙
Service très réactif
Service très réactif
Franchement merci beaucoup
11 luglio 2024
Non scritta su invito
Risposta di Rapidesim.com
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis que vous ayez trouvé notre service très réactif. C’est un plaisir de vous aider. Si vous avez d’autres questions ou besoins, n’hésitez pas à nous contacter. À bientôt !💙
I never received my esim (later received a refund)
Jul-16-24 (order date May-18-24)
this is to update about my order - it seems that my case got attention after posting this review - thank you TrustPilot - and they issued a refund.
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Jul-15-24 (order date May-18-24)
I never received my esim. I placed my order in May 2024. In July I reached out to them asking about my order, and even though the order status on their site was showing 'confirmed/you *will* receive your esim' the service representative kept asking me to check my spam folder. after a few back and forth messages with the support rep, I asked for a refund, after which they stopped responding. basically they stole from me $35 and some precious time. Simply avoid them.
14 luglio 2024
Non scritta su invito
Risposta di Rapidesim.com
Thank you for updating us on your experience. We’re very sorry to hear about the delay with your eSIM and the frustration you faced during the process. We’re glad to know that the issue was eventually resolved with a refund. We take all feedback seriously and are continuously working to improve our service. If you have any further concerns or need additional assistance, please feel free to reach out to us directly at support@rapidesim.com. We appreciate your patience and hope to provide a better experience in the future. 💙
Amazing Customer Service!
Amazing Customer Service!!
It was so easy to use and good speed!
Highly recommend
15 luglio 2024
Non scritta su invito
Risposta di Rapidesim.com
Thank you so much for your kind words! 😊 We’re thrilled to hear that you found our customer service amazing and that the eSIM was easy to use with great speed. Your high recommendation means a lot to us. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!
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