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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I recently qualified as a DEA & Retrofit Assessor, and after some research into the accreditation schemes, I decided Quidos was the way to go ! Definitely feel I made the right choice, staff hav... Leggi di più

Valutata 5 stelle su 5

I recently had to undergo training to become a qualified DEA. Quidos sent out a very knowledgeable and friendly member of staff to train myself and 3 other colleagues. It was a 3-day course that expla... Leggi di più

Valutata 1 stelle su 5

The EPC surveyor had an unbelievably awful bereavement the day after inspecting my house with me. His email is down and I do not want to call him again. I told Quidos and offered to send them photos,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Trained and qualified through Quidos about 7 years ago. My experience since then has always been a positive one. The support team is exemplary. Always friendly and swift to reply whenever I have neede... Leggi di più

Dettagli dell'azienda

  1. Elettronica e tecnologia

Scritti dall'azienda

At Quidos, we offer tailored accreditation packages to match your needs, ensuring cost-effectiveness as you progress. Our online portal simplifies EPC lodgement management, complete with included insurance for added peace of mind. Complementing our offerings are diverse CPD training courses and a comprehensive software suite. We're your dedicated partner on the journey to professional excellence. With our personalised support, innovative solutions, and unwavering commitment to your success, we're here to empower you every step of the way. Together, let's shape a brighter future for the energy efficiency sector and make a positive impact on the world around us.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

36 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

In my humble option,

In my humble option,

the new RdSAP software is a significant improvement over the old version. It is incredibly straightforward to use, making it much easier to navigate through the process of generating EPCs.

The layout is clean and intuitive, with functionality that's much more streamlined and efficient. I have already used it to run several EPCs, and it has worked flawlessly every time.

The applications are well-designed, and the enhanced user interface makes the whole experience smoother.

While I don't usually give high ratings easily, I would confidently rate this software a 9 out of 10. Overall, I'm very pleased with it.

Your excellent and work is greatly appreciated.

David Rwehumbiza
Domestic Energy Assessor

9 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great course

Great course, am looking forward to getting out there, very interesting.
Big shout to tutor Hassan, (made the course a bit of fun and knew his stuff) and Lorna in the office.

22 luglio 2024
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Valutata 5 stelle su 5

I’ve always found Quidos very helpful…

I’ve always found Quidos very helpful and always
happy to help. Their new software is absolutely unbelievable, Superfast very simple to use, it’s a game changer. If you DEA and you’re not using Quidos for their software, then you must have a lot of time time on your hands.

4 settembre 2024
Non scritta su invito
Valutata 3 stelle su 5

I am a contractor working for the training department

I am a contractor, the Quidos staff are pleasant on the phone and will always give an answer to your questions. I do enjoy my time marking students course work.
The only criticism I have is the manager will never phone you up and ask how are you doing have you got any issues etc.
The only communication is via email.

4 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Pure rubbish!

Pure rubbish!! Experience around 2017.
Still bugs me to my core SO HAD TO SHARE IT. BETTER LATE THAN NEVER!! Used to be accredited with Quidos but their lack of professionalism and support is award winning. Could not resolve a simple customer complaint and led me to lose my accreditation by their mistake. Had to hire solicitor to whack them and threaten their existence for this ti be resolved. Total nightmare. They prefer to protect a lying customer than their fee paying assessors. Got them shaken not stirred like martini to get my life and accreditation back. THIS ACCREDITATION IS TO BE AVOIDED AT ALL COST. NOT WORTH THE SLIGHT LODGEMENT SAVING. VVV POOR. RATING OF MINUS 100 ON A SCALE OF 1 TO 10. 😂

1 giugno 2024
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Risposta di Quidos

Dear Sam, thanks for your review, and its unfortunate you do not agree with how our scheme operates.
Ultimately our customer service extends beyond our duty to you (as our customer) but to your customers too. If we receive a complaint against you, the fact you pay us fees is irrelevant. We do not operate a “customer is always right” policy, and consider all cases by their individual merits. Obviously should you ever wish to reconsider joining Quidos, then the feeling would be mutual.
Regards, Philip Salaman, Managing Director

Valutata 1 stelle su 5

VERY POOR DEA COURSE SERVICE

VERY POOR SERVICE
Booked onto the 5 day DEA course 17/12/23 and deposited my coursework for grading on 7/1/24. It has taken from then until now (9/4/24 over 3 months) for my certificate to come through! WHAT A JOKE!! I have been in constant contact asking why it is taking so long for my certificate as I could not start work without it (unemployed at that point). Many poor excuses were provided. The fact is, the internal assessor could not be bothered to check my work in time for the external examiner's visit, which was around the start of FEB and so missed that slot. On top of that, I had questions relevant to my coursework but the assessor chose only to answer 50% of them despite frequent requests. This indicates the tuition quality, as questions from students is part of the learning process. This course cost me £1260.00 in total but cost me even more in lost earnings due to the certificate delay.
In brief, VERY POOR SHOW INDEED QUIDOS!!

9 aprile 2024
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Risposta di Quidos

Dear Marc, thank you for your review, and I am as frustrated as you are with the delays in receiving your qualification.
As you are aware your portfolio did need revision, and our auditors did work with you to enable that. Whilst the speed of the review may not have been in line with your timetable, we had to meet the requirements of the awarding body (ABBE). We are pleased that you are now qualified and working as a DEA.
However, we do agree with you that the service you received was below our usual high standards, and for that I apologise. We have learnt from our mistakes, and have implemented procedures to ensure a more efficient system is in place now.
Thanks, Philip Salaman, Managing Director

Valutata 1 stelle su 5

Avoid Quidos like the plague.

I enrolled on an energy assessor coarse. For two weeks now (since 6th dec 2023) I have been unabe to uload my assignments for marking so that I could gain energy assessor qualification.

There has been a long running technical issue. Quidos failed to reply to my earlier messages. I felt that I needed to provoke a response and threatened legal action.

I got a response 1 weekago and still that issue hasn't been fixed.

I have tries complaining to ABBE (Quidos are a registered trainer with them) UNfortunately, I have to wait until Quidos finish investigating my complaint.

I have walked away from the curse and feel angry because I have invested a lot of time in trying to get an energy assessr qualification.

6 dicembre 2023
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Risposta di Quidos

Dear Tony
Thank you for your review. Its very frustrating for both of us that you have not experienced a more positive service at Quidos. We strive to provide excellence in all we do, and clearly in your case you feel this has not occurred.
Given the extensive communication you have had with our complaints team, and the fact you have instigated legal proceedings against us, I am unable to offer any further comment on this platform.
However, I would like to wish you success in the future.
Regards, Philip Salaman, Managing Director

Valutata 5 stelle su 5

Trained and qualified through Quidos…

Trained and qualified through Quidos about 7 years ago. My experience since then has always been a positive one. The support team is exemplary. Always friendly and swift to reply whenever I have needed any help. Thoroughly recommend. Keep up the good work!

8 aprile 2022
Non scritta su invito
Valutata 1 stelle su 5

Don`t do it

Don`t do it. I had to sign up to a 12 month contract, I see why they do that as I would have left them after 2 months.
Constant Audits, rude, crap software and really unhelpful.

27 gennaio 2022
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Risposta di Quidos

Thank you Andrew for your comments, we take all criticism as constructive. Auditing is standardised across all Accreditation Schemes, and hence when an assessor fails 15 out of 15 audits over 10 month period, it is likely they will experience a disproportionate rate of auditing.
In this regard I would personally like to investigate this matter of my staff not treating you as I would expect to be treated, and if you would like to contact me directly at Philip@Quidos.co.uk then I will provide a full response. If you prefer to provide details via this review, then happy to do that too. I do not tolerate any poor customer service, especially from within my own company. Philip Salaman, Managing Director

Valutata 1 stelle su 5

They need to get rid of the Audit team…

They need to get rid of the Audit team and they would have twice as many assessors. They a rude , arrogant and unhelpful.
There are more user friendly schemes out there.

23 novembre 2021
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Risposta di Quidos

We thank you for your review, and we take all criticism as constructive. In this regard I would personally like to investigate this matter of my staff not treating you as I wold expect to be treated, and if you would like to contact me directly at Philip@Quidos.co.uk then I will provide a full response. If you prefer to provide details via this review, then happy to do that too. I do not tolerate any poor customer service, especially from within my own company. Philip Salaman, Managing Director

Valutata 1 stelle su 5

Choosing and using EPC auditors

I am an Energy Performance Certificate examiner and carry out Energy Performance Certificates on homes. My accreditors are QUIDOS who examine my work. I have now stopped doing EPC,s as a result of the lack of support from QUIDOS. When auditing my work they chose to ignore my personal notes to help fill gaps or provide additional information, chose to ignore my local knowledge of properties, chose to dismiss evidence from the local authority proving the level of insulation for a particular property I was examining which impacts on approximately 2000 properties in an area where I live potentially pushing them down from a C to D group. When the company were asked what percentage of appeals against there inspections were successfull they refused to provide it. They carry out their own reviews of their. On a positive note when I have contacted them for advice or clarification they have been helpful in the past. You have a choice who does your EPC and if you do EPC,s you have a choice who audits them. As I said my experience with QUIDOS has lead me to stop doing EPC,s.

15 novembre 2020
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Risposta di Quidos

Dear Robert - As we have discussed on email with you recently, we had genuine and valid reasons for the reason to fail this audit. We obviously take into account an assessors notes and evidence, however if that evidence is not sufficient to support the decision the energy assessor has made, then we cannot justify these data entries. We appreciate that this can be the cause of frustration to you, and whilst we do attempt to avoid the "computer says no" response, we do have rules to follow. All accreditation schemes are obliged to follow the same rules.
In relation to appeal statistics, of the 58 audit appeals in 2020, 9 have been upheld.

Valutata 5 stelle su 5

EXCELLENT SERVICE

Great customer care service and very professional and helpful technical team. They carried out a quality audit on an EPC certificate and thanks to them I have now an accurate certificate that properly reflects the correct energy rating for my property. I highly recommend Quidos. Thank you very much for your excellent service.

19 giugno 2019
Non scritta su invito

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