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Valutata 1 stelle su 5

Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... Leggi di più

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Valutata 4 stelle su 5

Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... Leggi di più

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Valutata 5 stelle su 5

Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... Leggi di più

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Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

414 recensioni

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3,3

Tutte le recensioni

(414)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Perfect cosy bed for our Labrador

This is the 3rd Pupnaps bed we have purchased for our lab and he loves it. We like to have a couple of beds on rotation so his bedding is always clean and fresh. Everytime we have purchased from Pupnaps we have been very happy with the quality and the speed of delivery. Thank you.

24 giugno 2022
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Risposta di Pupnaps

Hi Debbie,
It is so great to hear that your lab loves his Pupnaps beds, so much so that you have three! We are so glad that they have maintained their quality over time.
Warm regards,
The Pupnaps team x

Valutata 4 stelle su 5

Calming Furniture protector

I bought the small Calming Furniture Protector for my Jack Russell, Molly who loves snuggling up on the lounge.

23 giugno 2022
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Risposta di Pupnaps

Hi Kelly,
We are so glad that our Furniture Protector has been able to provide Molly comfort while she snuggles up on the lounge.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Excellent Retailer

Very happy with the service and products. We have two Pupnap beds for one dog, our girl just loves the comfort and security her beds give her. She is a rescue pup and these beds are perfect for rescue pups! Highly recommend! Just bought a cover to swap over whilst one is in the wash, and will buy another soon. Easy to clean, cover straight in the wash!

22 giugno 2022
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Risposta di Pupnaps

Hi Paul,
It is so great to hear that our beds have been able to provide your rescue pup with the comfort and security she deserves!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Ordered our 2nd bed for our 2nd shih…

Ordered our 2nd bed for our 2nd shih tzu and we couldn't be more happy with it. Fantastic service arrived quickly.

22 giugno 2022
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Risposta di Pupnaps

Hi Sheryll,
Thanks for letting us know that you and your pup are happy with your bed! We are so glad to hear that you were satisfied with the quick delivery and service.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Fantastic product

Fantastic product. Exactly what was advertised, easy to wash, doesn’t smell like other dog beds and is easy on the eye! Recommend 100%

21 giugno 2022
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Risposta di Pupnaps

Hi Kieryn,
We are thrilled to hear that you love our product!
Thank you so much for your kind feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Valutata 1 stelle su 5

Disappointing experience with a local business

I chose to go with an Australian based company as I thought it would be easier to deal with them if there were any issues, sadly I was sorely mistaken. They refuse to make or take phone calls and your only option is to deal with them via email. They only have one email address, so you can't appropriately give feedback about your dealings with any particular staff member.

To make matters worse, despite only dealing with customers via email, the questions I asked in my initial email weren't addressed until I was finally afforded my repeated request for someone else to deal with my issue, this was almost a week later. Although my initial emails were dealt with promptly, as the issue went on, the delay between responses became longer and longer which was getting me closer to the end of my 14 day trial period.

My issues that could have been easily resolved in a 10 minute phone call (or voice chat through their computer system) took 24 emails over 11 days. Such in inefficient way to do business with a local company.

I also found the sizing guide on their size chart to be fairly inaccurate and although I advised the supervisor of this in one of my emails to her she never acknowledged nor addressed this point.

21 giugno 2022
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Risposta di Pupnaps

Hi Bethany,
I am so very sorry to hear that you were disappointed with our level of service.
I understand your frustration with not being able to discuss your concerns verbally, so please accept my sincerest apologies for any inconvenience this has caused.
Like many online businesses, our primary mode of contact is through our customer support email. While I acknowledge that a phone conversation would have been your preference, we currently do not have the resources available to facilitate this, and doing so on a personal device would infringe our employees’ privacy.
With this being said, please know that we do take your feedback seriously. Although we do not have the means to facilitate a customer contact line at this time, we will certainly take this into consideration.
Again, I am truly sorry that your experience with us has left you feeling disappointed, but thank you for your understanding.
Kind regards,
The Pupnaps team

Valutata 5 stelle su 5

My two dogs (GSP’s) absolutely love…

My two dogs (GSP’s) absolutely love these amazing pupnap beds. They even prefer them over the lounge! So they no longer try to get up onto the furniture.. Yaay! And they sleep all night. In fact wherever their beds are they plonk down and stay put. They love the shape and the way the sides curl around them - I guess that’s why they are called comforter beds. One of the best things about them also is that they are completely washable. The zips are strong and of good quality and the base is waterproof so the beds can be placed outside on the verandah. I purchased these around 18 months ago and they are still in great shape after many washes. I bought a new smaller one recently as a gift for a friend with a very old fractious dog and it has made a world of difference. Her dog is so much more settled. An awesome product! Highly recommend.

19 giugno 2022
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Risposta di Pupnaps

Hi Jan,
Yay! We are so happy that our beds have been able to provide a safe and comfortable space for your pups, and that they have maintained their quality over time!
Warm regards,
the Pupnaps team x

Valutata 5 stelle su 5

My puppy loves his new bed

My puppy loves his new bed, and although he’s only had it for about 3 weeks he hasn’t managed to tear a hole in it like his other beds so far. Super padded and fluffy. This bed isn’t cheap, however I feel like it’s going to outlast all the other cheaper beds I’ve bought so far. Delivery was very fast and I was updated about the progress of my purchase.

18 giugno 2022
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Risposta di Pupnaps

Hi there,
It is amazing to hear that your pup loves his bed, and that it has been able to withstand any wear and tear so far!
We are so glad that you are satisfied with the quality of our product and the speed of delivery.
Warm regards,
The Pupnaps team x

Valutata 4 stelle su 5

Puppy likes, not loves

Its a good bed. My cocker likes it but doesnt love it as I hoped he would.
I ordered the M in grey. The label on the box said it was grey but the bed inside was blue.
Confirming the bed doesn't have a blue tinge; it's navy.

17 giugno 2022
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Risposta di Pupnaps

Hi Rach,
We are so happy to hear you are satisfied with the quality of your bed, however we are sorry that your pup doesn't love their bed as much as you had hoped, and that the colour was not what you had expected.
As our grey beds are a slate tone, they can appear to have a slightly bluish hue. I am sorry if this was not what you had anticipated.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Customer service in this company is actually amazing!

Taylor helped me sort an issue and she went above and beyond. Super fast shipping. Great quality.

My dog loves her new bed. Super warm. Lots of padding. Great quality zips too.

15 giugno 2022
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Risposta di Pupnaps

Hi Deb,
Thank you so much for providing your kind feedback!
We are so glad to hear that you have had such a positive experience with us, and that your pup is loving her new bed.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Purchased a dog ramp

Purchased a dog ramp. Item arrived in good time frame. Site was easy to navigate. My only issue is getting my fur baby to use the ramp:)

15 giugno 2022
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Risposta di Pupnaps

Hi Lisa,
Sometimes it can take a little time for your pup to get comfortable using the ramp, but hopefully they will be using it with ease soon enough!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

My dogs love these beds

My dogs love these beds. This was a new bed we bought to add to our collection. They are their ‘go to’ bed for most of the day when at home. Although they have a bed each, they often cuddle up together and share the one bed. Highly recommended.

13 giugno 2022
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Risposta di Pupnaps

Hi Grace,
Aw, how cute! We love that your pups enjoy cuddling up with each other in their Pupnaps bed.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Friendly service

Friendly service, great products.

12 giugno 2022
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Risposta di Pupnaps

Hi there,
It is great to hear that you are not only satisfied with our products, but also the quality of our service!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Beds and furniture protectors

We have purchased two dog beds an extra large and a small. Both dogs love them. Now I just recently received the furniture protectors. They are so much nicer than an old sheet. Would definitely recommend to anyone.

9 giugno 2022
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Risposta di Pupnaps

Hi Christine,
It is so good to hear that your pups love their Pet Calming Beds, and that you're happy with the Furniture Protectors too!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Ramp

Received my order within a couple of days. The ramp was easy to set up and within 2 days my 13yr old Vern was using it to get himself up onto the bed. He is still a work in progress to use it getting off the bed without jumping down. The ramp was a great success compared to the steps which weren't.

9 giugno 2022
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Risposta di Pupnaps

Hi Robert and Joanne,
Yay! We are so happy to hear that our ramp has been able to help Vern onto the bed. Hopefully with a little more practice, he will no longer be jumping down!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Great product and quick delivery

8 giugno 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Liz,
We are so happy that you are not only satisfied with our product, but our speedy delivery too!
Warm regards,
The Pupnaps team x

Valutata 4 stelle su 5

Beautiful looking and very cosy

Beautiful looking and very cosy, say our beagle and Frenchie!

7 giugno 2022
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Risposta di Pupnaps

Hi Katy,
We love that your beagle and frenchie think our beds are cosy - their feedback is very much appreciated!
Warm regards,
The Pupnaps teamx x

Valutata 5 stelle su 5

Your order arrives assembled

Your order arrives assembled, a quick shake and your furry mates do the rest. Instant relaxed dog! You can then take as many ‘cuteness overload’ photos as you like!
And the speed from ordering to arriving is amazing.
Well done Pupnaps

3 giugno 2022
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Risposta di Pupnaps

Hi Sally,
Yay! We are so happpy to hear that your pup is loving their bed, and that you have been able to take some cute photos in it!
We also love that you were satisfied with the speed of our delivery.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

JJ loves it

Delivered in 2 days. This is my second pupnaps bed and my dog just loves it. Curls up and buries his head under the soft rim.

2 giugno 2022
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Risposta di Pupnaps

Hi Andrew,
It is so great to hear that your bed arrived so fast, and that your pup loves snuggling into it!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Dog Ramp

Great fast service by Pupnaps. We brought our dog a ramp as he daily jumps on furniture and our bed. The impact every time he lands will be detrimental to him in the long run. We are still training him to use it. Very happy with the product. It is well made.

2 giugno 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Denise,
It is so great to hear that our ramp has been able to help your pup by providing a safe way for him to get around!
Warm regards,
The Pupnaps team x

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