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Valutata 1 stelle su 5

Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... Leggi di più

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Valutata 4 stelle su 5

Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... Leggi di più

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Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

414 recensioni

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4 stelle
3 stelle
2 stelle
1 stella

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3,3

Tutte le recensioni

(414)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Scooby Doo

From ordering on line to receiving to our front door was no long waits for it to arrive , size is very generous & great size for our dog and his human brothers to lie down on together, Quilty is great and very comfortable to sit or lie down on . And we love the design as our son is a mad Scooby Doo fan , so it was a no brainer to get the Scooby design .

1 giugno 2022
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Risposta di Pupnaps

Hi Mel,
We are thrilled to hear that you are a fan of our Scooby Doo Beds, and that your pup and his brothers are loving it too!
Thanks so much for providing your feedback, we love to hear it!
Warm regards,
The Pupnaps team x

Valutata 3 stelle su 5

Ok quality but Found the bed quite hard…

Ok quality but Found the bed quite hard and not very soft, my dog finds it hard to get comfortable in it and most of the times moves to another. We have purchased similar bed elsewhere and found other products much softer and comfortable

1 giugno 2022
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Risposta di Pupnaps

Hi Yunna,
We are so sorry to hear that your pups have found their bed to be harder than expected. As customer satisfaction is really important to us, we strive to ensure our customers are satisfied with their purchase.
I will be reaching out shortly to help resolve this matter, so keep an eye out on your emails!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Aussie Bulldog Bax is off the couch!

Aussie Bulldog Bax is off the couch!
6 year old Aussie Bulldog Baxter was getting into a bad habit of sneaking onto the couch to sleep in the middle of the night. We upgraded his bed to a pup naps bamboo bed and he absolutely loves it - no more pushing him off the couch.

31 maggio 2022
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Risposta di Pupnaps

Hi Rachel,
Yay! We are so happy that our Bamboo Bed has been able to get Bax off the couch and provide him with a safe space to relax.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Fantastic Product Excellent Service

My Japanese Spitz is loving her new pink calming bed and so am I. My buying experience was fast and efficient. Originally I ordered an XL, however it was too big. I exchanged it to a medium and the whole process was easy and happened within a short time. Thank you!

30 maggio 2022
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Risposta di Pupnaps

Hi Katerina,
We love hearing that your pup loves her new calming bed and that you were satisfied with the ease of our exchange process!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Great service

Great service, arrived within a week and Doc loves it! Good work guys! If I could’ve put a photo up I would’ve he was straight in there! Haha

29 maggio 2022
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Risposta di Pupnaps

Hi Gav,
We are so glad that Doc loves his new bed and that you were satisfied with our service!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Furniture Protector Cover

Furniture Protector Cover. I love this product! Our two little Maltese Shi Tzu love it as well. Fits perfectly on the lounge and looks neat. Thank you!

27 maggio 2022
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Risposta di Pupnaps

Hi Ann,
We are thrilled to hear that both you and your pup are loving your new Furniture Protector!
Thanks so much for providing your kind feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Pupnaps Calming Bed

What a great product! I highly recommend the calming bed. My whippet Charlie loves it and snuggles into it happily. My cat also loves it and takes every opportunity to snuggle into it! The bed arrived within 5 days of ordering. It is a high quality product. Thank you Pupnaps.

26 maggio 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Claudia,
We are so happy that your fur babies are loving their Calming Bed, and that you were satisfied with the speedy delivery!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Happy with the furniture cover

My pups have a bed each which they love. Since they all like being up on the lounge we just got the furniture protector lounge cover. Unfortunately the pups haven’t got too much of a try yet as our cat has claimed it! She loves it and it’s great since it’s keeping the lounge free of her fur. Love the pupnaps design - very happy. The service has been great, quick delivery too.

25 maggio 2022
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Risposta di Pupnaps

Hi Ruth,
We are thrilled to hear that your pups love their beds, and your cat loves the furniture protector - hopefully she is kind enough to let your pups have a try soon!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Awesome beds.

I’m super happy with these beds and more importantly, so are my two fur babies. I bought 2 grey and one pink in medium for my two Maltese Shihtzu’s and whilst I found the pink slightly less firm and thick than the grey - my dogs love them and are always lying in one of them. Also really impressed with the customer service and quick responses to my queries. I’d highly recommend!!

25 maggio 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Karen,
We are so glad that your pups both love their beds and that you were impressed by our customer service!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Our greyhound loves her Pupnaps calming…

Our greyhound loves her Pupnaps calming bed so much we bought her a second one. Very good quality and comfortable.

25 maggio 2022
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Risposta di Pupnaps

Hi Dylan,
Yay! We love hearing that our beds have been able to provide your greyhound with the comfort she deserves.
Thanks so much for providing your kind feedback, we really appreciate it!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Warm and comfy

My 12 year old groodle is loving his warm and comfortable bed, it cuddles his body and he finds it easier to get up from over a mat on the floor. Thank you

21 maggio 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Jodie,
We're thrilled that your pup loves snuggling into his bed and that it has made his life a little easier! :)
Kind regards,
The Pupnaps team x

Valutata 4 stelle su 5

I recently had a zipper stop closing in…

I recently had a zipper stop closing in the cover. This was swiftly replaced with a new cover. I had bought the tough wear but It was replaced at my request with bamboo. My old dog loves it. The pup tried to get in as well. Very happy no complaints

20 maggio 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Sandra,
We are so happy to hear that we were able to swiftly resolve your zipper issue, and that your pups are loving their new Bamboo Cover!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Your dogs will love you for getting one of these beds

This was the second Pupnaps bed that I bought, now my two dogs are super happy, they don't have to wait till their favourite bed gets vacated :) - highly recommended.

18 maggio 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Andre,
We are so happy to hear that both you and your pups love our beds, and that they no longer have to share!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Dog beds for anxiety and so comfy

I purchased a bed for my dog who has anxiety and she loved it so much that I purchased another one . I can’t fault the service as it was prompt delivery and well packed . Thanks so much for quality products . I’m now thinking about purchasing the doggy ramp

15 maggio 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Ange,
We love hearing that our beds have helped your pup with her anxiety, and that you were thrilled with the service!
Warm regards,
Taylor x

Valutata 5 stelle su 5

Thank you Pupnaps.

Thank you Pupnaps.
I bought one for my older pommi as she suffers a bit of incontinence and one for my cat to cover the new lounge. They both love them and makes cleaning so much easier. Highly recommend for dogs or cats , thank you :) Carolyn

13 maggio 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Carolyn,
We are so thrilled that both your fur babies love their Calming Furniture Couch!
Warm regards,
Taylor x

Valutata 5 stelle su 5

What a fantastic calming bed

What a fantastic calming bed! My year old Moodle loves it. When she is feeling anxious or needs some time out she now just takes herself to her bed which she’s never done before. It’s excellent quality compared to another one I’d bought. The removable cover is such a great feature as I like to wash my dogs bedding frequently. I highly recommend the pupnaps calming bed. Worth every penny. I wish I’d bought this from Pupnaps much earlier! Happy owner and puppy.

11 maggio 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Silvana,
We love hearing how our beds have been able to assist in relieving your pup's anxiety, and that you yourself are satisfied with the quality and design!
Thank you so much for leaving your feedback and for recommending our beds, we really appreciate it :)
Warm regards,
Taylor x

Valutata 3 stelle su 5

Dissapointed

As we are in the process of acquiring a new puppy, I purchased a second calming bed due to the promotion of a bonus cover included in the price. Unfortunately the bonus cover is not the same as the calming bed cover. It’s not a fluffy type and very disappointing. While the original calming bed we bought was excellent our new one is substandard in quality. We won’t be buying anymore.

7 maggio 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Dayle,

We are so very sorry to hear that you are disappointed with the spare cover you have received. This sounds as though you might have been sent the incorrect item due to an error in the fulfilment process. Please accept our sincerest apologies for any inconvenience this has caused.

I will be in touch shortly to help resolve this issue for you, so please keep an eye on your emails!

Warm regards,
Taylor x

Valutata 5 stelle su 5

Love Love Love

My dogs absolutely love their new pupnaps beds. They arrived within a few days of ordering. The removable cover makes washing a breeze.

5 maggio 2022
Non scritta su invito
Logo di Pupnaps

Risposta di Pupnaps

Hi Trudy,
We are so thrilled to hear that your pups are loving their new beds, and that the removable covers are making your life easier!
Thanks so much for your support :)
Warm regards,
Taylor x

Valutata 4 stelle su 5

bamboo bed and Orthopaedic bed

I purchased one bamboo bed, and one Orthopaedic bed.
Both dogs alter which one they sleep on depending how they feel. (Mind you, the elderly dog loves our bed the most). Very happy with both of them so far. Thanks again

4 maggio 2022
Non scritta su invito
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Risposta di Pupnaps

Hi Christine,
We are so thrilled to hear that both of your pups are loving their new beds!
Thanks so much for providing your feedback, we really appreciate it :)
Warm regards,
Taylor x

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