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Valutata 1 stelle su 5

Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... Leggi di più

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Valutata 4 stelle su 5

We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... Leggi di più

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Valutata 4 stelle su 5

Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... Leggi di più

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Valutata 5 stelle su 5

Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... Leggi di più

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Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

414 recensioni

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3,3

Tutte le recensioni

(414)

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Purchased my second pup naps calming…

Purchased my second pup naps calming bed for our 10 year old Staffie
She absolutely loves the bed
Great product prompt delivery
Happy customer

14 luglio 2022
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Risposta di Pupnaps

Hi Petra,
It's great to hear that your Staffie is loving her bed, and that you're a happy customer too!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Jed's Calming beds.

This is our 2nd Pupnaps bed. Our Staffy Jed who is 14 years old and suffers from anxiety, loves his beds. We bought the 2nd one to leave at our holiday house so he's comfy there too.

13 luglio 2022
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Risposta di Pupnaps

Hi Cheryl,
Oh, we are so happy that our beds have been able to reduce Jed's anxiety and bring him all the peace and comfort he deserves!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Super Happy

came within a week , amazing size. Partner falls asleep in it with out rottweiler

13 luglio 2022
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Risposta di Pupnaps

Hi Annabelle,
It's so good to hear that our beds are loved by your rottweiler... and your partner too!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Happy, happy, happy

This is our third bed for our babies & as always super happy with your service & the dogs are warm & comfy

11 luglio 2022
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Risposta di Pupnaps

Hi Kath,
Oh wow! We're so happy that you've chosen Pupnaps 3 times and you've been satisfied each time.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Second bed…she loves it

The second pupnaps bed for our fur baby. She loves her bed as she feels the cold and it’s great comfort on her ageing joints. Prompt service and couldn’t fault the order process. Well done pupnaps

9 luglio 2022
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Risposta di Pupnaps

Hi Susan,
It is so great to hear that our beds have been able to provide your pup with comfort during the winter months, and that you were happy with our efficient service!
Warm regards,
The Pupnaps team x

Valutata 2 stelle su 5

We purchased the medium in navy

We purchased the medium in navy, we also have the extra large in pink which is great . The medium is flimsy and no support like the next size up. It has all bunched up in the base, very unhappy with the quality for $150 wish I bought one from PETstock instead. Did email straight away and was told pretty much bad luck. Didn’t get the option to swap it for extra large and I would have paid the extra money.

9 luglio 2022
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Risposta di Pupnaps

Hi Paula,
We are truly sorry to hear that you were disappointed with the filling in your medium bed. Unlike our XL Beds, which are filled with memory foam, our small-large beds are filled with a softer, less dense polypropylene filling. This was because we found larger pups to require more support than their smaller friends.
As we really value our customers, I would love to help provide a resolution to this matter. I will be reaching out shortly, so please keep an eye on your emails.
Apologies again for any trouble this may have caused.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

First time buyer and a happy customer

After contemplating for a long time if I should get my dog a pupnap bed or not, I decided to bite the bullet and get one after I'd seen the offer 'bed + extra cover'. I'm glad I did! Lucky absolutely loves his bed and I don't worry as much when I leave him when I go to work.
The bed is soft and luxurious to touch.

8 luglio 2022
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Risposta di Pupnaps

Hi Mary,
It is so good to hear that you're satisfied with your purchase and that it's been keeping Lucky free from worry while you're at work!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

paws up from the pups!

I have 4 Pupnap beds. Our pup absolutely love them. great idea being able to wash the covers particularly for our very old dog. I thoroughly recommend these beds!

7 luglio 2022
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Risposta di Pupnaps

Hi Mary,
Wow! It's so great to hear that your pups love their beds so much that you have bought several!
Thanks so much for recommending our beds, we really appreciate it.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Happy chilax puppy

Our pup Pip love love loves her new bed. Very happy with the purchase. Very happy with the quality of the product. The fact that it comes apart for washing is awesome. It's our second pupnaps bed, would not have anything else. Thank you thank you 🙏 Pip thanks you also 🐾🐾

6 luglio 2022
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Risposta di Pupnaps

Hi Josine,
We are so happy to hear that Pip loves her new bed, and that you are a loyal Pupnaps customer!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

I have 3 And They Share It And Love it…

I have 3 And They Share It And Love it ❤️ So Happy Fur Mummy ❤️

5 luglio 2022
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Risposta di Pupnaps

Hi Belinda,
We are so glad to hear that your pups love sharing their beds!
Thanks so much for providing your kind feedback, we really appreciate it!
Warm regards,
The Pupnaps team x

Valutata 3 stelle su 5

Sub-par, not comforting or supportive. Expensive.

I didn't have my dog with me so have had to wait until outside the 2 week returns period to test the bed.
Unfortunately, the bed has sub-par inner padding. Despite it having the full two weeks to fluff up (with some fluffing from me as advised on the packet) as soon as my dog got in it, it started to bunch and I can feel the floor.
If I had paid half the price I paid I would still be unimpressed.
It's possible this is a QC issue, but as I said I had to wait out the returns period before I saw my dog.
The only reason the product is getting 3 stars is because of the good customer service I received during purchase.

3 luglio 2022
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Risposta di Pupnaps

Hi there,
We are so very sorry to hear that you are disappointed with the quality of the bed you received. This sounds like an issue in production, so please accept my sincerest apologies for this.
While we do recommend fluffing up the beds to remedy such issues, I understand that this has not worked for you.
As customer satisfaction is very important to us, I will be reaching out soon to help provide a resolution for this matter, so keep an eye on your emails!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Divinely snuggly and such quality!

My two poodles LOVE their snuggly pupnaps beds. I love how it has a washable cover and is really well made. My kids wanted to sleep on it. My toy poodle snuggles into her medium size every night and we almost lose her. She probably only needed a small size, but she loves it!

2 luglio 2022
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Risposta di Pupnaps

Hi Erin,
It's so nice to hear that your poodle pups love their beds and that the removable covers have made washing easy!
Warm regards,
The Pupnaps team x

Valutata 3 stelle su 5

While the product is very well made my…walls of the bed too high

While the product is very well made my dog won’t sleep in the bed. Again it’s not the product. My dog is a cavalier and she likes to ooze out of her bed. She can’t do this as the walls are too high. So if you have a dog that sleeps half in , half out this is not the bed for your dog

1 luglio 2022
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Risposta di Pupnaps

Hi Daisy,
We are so sorry to hear that the design of our beds isn't ideal for your pup!
Our beds are specifically designed with the intention of providing your pet with optimal comfort and security. The high rim allows them to snuggle in, emulating the feeling of cuddling up to their mother.
As you might be aware, we do offer a 14 day return period, so if you find our product isn't suitable for your pup, you can send it back to us for a full refund. If you are still within this timeframe, reach out to us at support@pupnaps.com and we will happily resolve this for you!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Routine and Comfort

Bed is lovely and soft and our little 12 week old mini schnauzer loves curling up next to us on the lounge. At night she hops in her calming bed all by herself and sleeps the entire night through. Both beds are establishing great routines.

30 giugno 2022
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Risposta di Pupnaps

Hi Vicki,
It is so great to hear that your pup is able to sleep through the night in her bed and that it has been able to provide her a sense of routine!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

OMG I am so excited with my purchase of…

OMG I am so excited with my purchase of Pupnaps bed for my dogs. They don't want to get out of them and are now sleeping in them every night were they used to sleep on the bed. They are so relaxed and warm they just love them money very well spent. Thank you so much.

26 giugno 2022
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Risposta di Pupnaps

Hi Helen,
Yay! We are so thrilled to hear that our beds have been able to provide your pups with a warm, relaxing place to sleep each night.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

10/10

10/10 - easy to order, great prices for the both dog beds and dog ramp. Kept updated with delivery dates and delivered on time. Furbabies love their beds.

25 giugno 2022
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Risposta di Pupnaps

Hi Karen,
Thanks for providing your positive feedback! We are so glad that you and your furbabies are happy with their beds and ramp.
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Wonderful beds

We now have 6 pupnaps and 4 dogs , They each have a pupnap that is their favourite and our eldest has 2 ! They a truly a great bed and the recent oodie collaboration was a winner for us . Love that I can take the covers off and wash them , it’s like giving them a new bed each time you wash ! Highly recommend these beds .

25 giugno 2022
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Risposta di Pupnaps

Hi Jo,
It is so great to hear that your pups love their beds, and that you are a fan of our Oodie collaboration!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

Love my pup nap bed

Love my pup nap bed. It’s the only one my Ted hasn’t chewed up, he now prefers to sleep on this than on our bed. Win win for all

25 giugno 2022
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Risposta di Pupnaps

Hi Mandy,
We are so glad that Ted loves his Pupnaps bed, and that he hasn't managed to chew it up!
Warm regards,
The Pupnaps team x

Valutata 5 stelle su 5

The calming dog bed had been a big part…

The calming dog bed had been a big part of my pups life. Thank you for a great removable washable cover. The teething stage has been brutal to all objects big and Small. The zippers on their beds have been no acceptation they chewed the zips to get to stuffing
Saved the pillows inside but can’t close covers. I bought a new bed and extra cover and have been very diligent telling them not to chew the covers. Can I get new zips put in 1 month old covers sitting in closet Many thxs

24 giugno 2022
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Risposta di Pupnaps

Hi Diana,
We are so happy that our beds have been such a big part of your pup's life!
However, we are sorry to hear that they have managed to destroy the zip. While we don't offer zip repairs personally, you should be able to get this done elsewhere.
Warm regards,
The Pupnaps team x

Valutata 4 stelle su 5

HAD DIFFICULTY CHOOSING THE RIGHT SIZE

I bought the medium calming bed for my Jack Russell. The quality is great and it is so soft and nice and warm for winter. However, i found it difficult trying to work out the right size i kept going back and forth between the small and medium and ended up choosing the medium and was surprised at how big it was when it arrived and think the small would have been the better option.

24 giugno 2022
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Risposta di Pupnaps

Hi Kerrie,
While we are glad to hear you were satisfied with the quality of our beds, we are sorry that you had trouble with the sizing on our website.
We do offer a 14 day return period, so if you would like to send that one back to us in exchange for a smaller size, simply contact us at support@pupnaps.com and we will happily help you out with this!
Warm regards,
The Pupnaps team x

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