Prudential Financial (USA) Recensioni 

I would leave negative stars if I could, long wait times for customer service, non speak English, and they bait and switched me on the policy, based payments on Covid year at 1/5 of the policy that I paid for. HORRIBLE EXPERIENCE on this issue.

My mother passed away several months back. She had a small mutual fund account with Prudential that was supposed to be distributed in seven equal shares. The distribution process has been dragged out for months with one excuse after another as to why it's taking so long. When the distribution was finally made, the gross amount of one of the seven payments was smaller than the remaining six. Their customer service rep said the account has a zero balance and it's up to us kids to figure out why one of us received less money than the other six.

Long time life insurance policy holder for Prudential...talking over 50 years. Awful on-hold delays waiting for customer service. Attempts to log online failed despite resetting password AND user name. Forced to call customer service per Prudential generated email. "Due to high call volume wait time could be up to 20 minutes." Well, so far I've been on hold for 51+ minutes. I could opt for an automatic call back but when will THAT be?! Try re-investing your profits into customer service and infrastructure, staffing or whatever needs to be done to rectify this horrendously unnecessary delay.
UPDATE: Wrote this review while I was still on hold. Call automatically disconnected by Prudential after 1 hr 8 min 36 sec. AWFUL...AWFUL...AWFUL!

The worse life insurance company. Its life insurance through my employer and its just horrible all around.Such a hustle to get anything done with them.

Prudential sucks. They suck, suck, suck! Stay away

The worst customer service I have ever experienced makes comcast look good. I have never dealt with a customer service department that was less knowledgeable. They are located in South Africa and the Philippines. They have no product or company knowledge and cannot help with even the most basic request. Stay far away if possible.

Around the beginning of April 2022, my mother in law was murdered by the JJ vaccine due to Acute Myocardial Infarction (well documented vax side effect) and while this situation has been very sad for all our family, we had to move on with our life.

That meant dealing with things she left behind, sorting out paperwork and all those things one has to do when a loved one passes away. While going through that, we came across a life insurance policy she purchased when she was living in Hong Kong 20 years ago with Prudential Insurance Hong Kong (sorry PRU no free link!)

So let me repeat that: 20 years ago she bought a prudential life insurance – now there are 3 beneficiaries and we want to get the money which Prudential has to pay, after premiums were paid for circa TWENTY YEARS.

First of all: when you call Prudential in HK it will take you on average 30-45 minutes on a paid international customer service helpline – thankfully we can use some online solutions otherwise this would have been really costly.

We prepared every question we could come up about her life insurance when we first talked with them, next to that when we were confident we had all the information, we proceeded to fill the PDF we found on their website with all the required information available.

That claim document was sent via UPS Express (the fastest and costliest option possible) at our expense of course and it took about 10 days for having a response that they went through the documentation.

First we were told that the claim would get paid within 2-3 weeks after receiving the docs (provided that everything was in order – pay special attention to that).

After tirelessly calling Prudential at our expense every single day for updates we managed to speak with this person Amanda Ching which at least took the responsibility of calling us and she started calling us back every day, although sometimes she would call back only after being on hold for 30 minutes (because she didn’t call when she said she would call) which we found bizarre… anyhow.

Just last week we thought everything was complete and she was waiting to hear back from the Claims Department and guess what? Turns out there are MORE requirements needed! Couldn’t she say that all at once? Of course not, because this is a delay tactic!

So, we were told that more documents were needed for our particular situation, oh yeah because Prudential is still stuck in 1950 and they normally issue a payment via a cheque! Our bank doesn’t even know what a cheque is anymore, so we have to make a SPECIAL REQUEST to be paid via bank transfer.

Now that obviously required more documents, which we have sent right away to Amanda via UPS (at our expense again)…. again calls with “No updates, waiting for the Claims Department”… you get the picture? broken record anyone?

Now back to the present.

Just yesterday Amanda called us for the daily update and guess what? No updates!!! But at least no more docs needed, i said that they still have one more day for showing us a screenshot of the payment before we start sharing this disgrace online. They didn’t so here goes this post plus we are amplifying it.

Today, we called again, 45 minutes on hold, then another colleague picks up the phone, his name is Ben, Amanda was on sick leave *how strange* i mean certainly possible but how convenient huh? When we were waiting news about the payment exactly today!

Now with considerable stress i extracted the following info from Ben after he checked with the mighty and powerful and secret Claims Department:

- it will take another ONE MONTH for the payment!!!!!!!!!!!!!!!!!!!!
- apparently (my speculation) they keep all the funds on their corporate account which yields them higher interest and delay payments as much as possible, although Ben never confirmed this
- you cannot speak with the Branch Manager or Branch Director, someone with power
- you cannot speak with the Claims Department which are the minions doing the paperwork
- apparently they will still issue a cheque, then they need to void it, send to another bank account and then finally they can send us the payment internationally!!!! that’s why it takes 1 month

Now this is total nonsense when i gave them this another idea (gosh is that my SEO powers?): just advance us the money right away from your corporate account (where they most likely have millions), then sort it out internally, DONE! Yet he said he will try to ask for this.

We have no choice but to report this story and start posting on major news sites as well as Financial Ombudsman because this is NOT ACCEPTABLE anymore. It’s a painful situation, my mother in law was murdered by this vaccine and all we want is what’s due so we can go on with our lives.

EDIT: they paid half of the policy and refusing to show us proof of withdrawals to justify amounts paid out to us. AVOID!

I've never felt so sketched out calling a business customer service number before. I called just to request a copy of my life insurance policy listing the beneficiary. I was immediately met with a flurry of questions in a very demanding tone. They asked for every piece of identifying information possible. After I was asked to verify my phone number a THIRD time, I really began to feel sketched out. I checked my phone several times just to make sure I entered the phone number correctly from the Prudential website. I'm considering trying to find another life insurance company after this experience. I wouldn't feel comfortable trying to call and get anything accomplished in a real situation, and also would not want my spouse to have to deal with this kind of customer service if I were to pass.

I am a customer service manager and if my agents treated people this poorly, they would be fired. They are rude, unhelpful, and just want you to use the online accounts so that they dont have to work. When you tell them the site is down, they want you to talk to technical support instead of helping you. What a waste of my time.

My mom has been paying into Long term care insurance for 23 years. She recently had a massive heart attack and almost died. She has multiple health issues so we moved her to assisted living. Although her policy clearly states assistive living is covered prudential keeps denying her claim using a nursing home level of care as criteria. We have provided letters from doctors saying she cannot complete the necessary ADL’s and the representative had the nerve to imply her doctor could have lied because he isn’t objective. They play all kinds of games asking for additional documentation they already have to wear you out and give up. They are unethical, provide junk insurance and scam the elderly and vulnerable by not honoring what is offered in their policies. My mom of a very modest income wasted her hard earned money on a scam.

I recently had a severe brain injury, almost didn't survive a couple months ago. I'm now on seizure meds, but being out of work I can't afford to pay on any medical bills so I can continue dr's care nor afford my meds to prevent another seizure. I've sent in well over $43k in bills along with BCBS statement of benefits , charges from several doctors added into one bill from Vidant, but because it's not one amount, they aren't smart enough to add them up to come up with that amount, so I keep getting denied a very small withdrawal amount to keep me functioning and recovered enough to go back to work. They're only goal is to deny withdrawals for their own benefit I'm sure, for example investments on your money that you need for health reasons. If i want to buy a house or pay rent, I probably would've been approved but not for a brain injury to help pay on my medical bills to keep me going. They are worst investment company but I pray they don't reap what they sow because what goes around comes around, so I'll just pray to God they grow a heart and sincere professionalism in this tough life.

Prudential is an awful disability insurance company. I can’t even imagine what they’re like for life insurance. I broke my collarbone riding my bike, and my work provides fully disability insurance through Prudential. My work plan only cover 60% of my weekly salary. However, Prudential fails to mention that they will try to force you to apply for any state disability first. They’re currently trying to pay me less than 30% Super slimy…. To the point where I reached out to a lawyer. After doing research, apparently Prudential has a history of doing this. And they’re more of an investment company looking to get income versus pay out claims.

This company is all about money… I’m a young person trying to save for the future but we are in a pandemic so they closed my account due to a balance, I had 52.70 in the account but they charged me 50.00 for a transfer fee. I worked hard for that money and now they have 50 dollars of my hard earned money because I can only save that much!!!! Would Not Recommend………..

Just a head up to anyone considering them. I rolled over my 401K after changing employer. The other company did not charge me anything for the rollover. I had to rollover from Prudential into another account because I got a new job and they used another company. Prudential took 50$ out of my 401K as a rollover fee. So yeah you are either stuck with them or you have to pay to move the money you earned.

Terrible customer service! We experienced a death, have been trying to contact Prudential and report death, complete claim, and receive the benefits as a beneficiary. We have gotten the run around and 60 days later, multiple phone calls, still no claim form or communication from Prudential. All other companies have settled death benefits and accounts have been closed. We still have yet to get a claims form, which is not found on their website. I would give a zero rating if it was available

Why can't you give zero stars? Prudential made a billing error a year ago and refunded premiums that we were not due. When after three weeks of phone calls trying to figure out why we got the refund, a claims supervisor said "keep the check"--Prudential will let you know if it wants the money back. Now, a year later, I'm trying to file a claim but it will not allow me to because the billing issue is unresolved. Not once in the past 12 months have we had ANY communication that the issue was outstanding. After two weeks this time, I finally got to the bottom of the issue and authorized a draft to return the money they wrongly refunded. However, it will be "three to five days" before they will respond and even then, there is no promise that they will immediately correct their mistake. Meanwhile, the insured--who has never missed a premium payment in years--suffers because they will not allow a claim to be initiated until the billing issue is resolved. They are the hold up in the resolution! Then, once they finally allow a claim to be made, it will be "30-45 days" for them to review the claim. What a crappy way to treat an 83 year old woman!

Truly a horrible company do not invest with them find any other investment company these people are forcing consumer s such as myself severe financial hardships by not releasing their funds to avert financial Armageddon! You have to ask yourself why? Either they are just a bad company or they border on criminal behavior! They need to be closed down!

Prudential has never been good, only barely serviceable. Now, I can't log in to their site and they won't do a thing. Phone calls through their offshore call center yields lies about what they are going to do. We've decided to pull the plug on our account, January 2022. Now waiting on the legal paperwork that Prudential needs to have signed and returned. That may, or more likely WILL NOT happen without an immense amount of frustration.

Good luck with anything you're trying to do over the phone! The automated phone system is possibly the worst! And if you try to talk to someone, be prepared to be put on hold!

My mother passed having a life insurance policy with Prudential. I got a call that looked to be from Florida but was in fact from MANILLA, asking for my FULL SOCIAL SECURITY number. I offered the last four and they insisted they needed the entire number to pay my benefit. The Philippians is the EPICENTER of cyber/phone crime, and who does Prudential get in bed with to abuse the bereaved survivors of their consumers? Unfkngbelieveable. I would NEVER do business with them again.

If you've had a similar problem in NYS,
feel free to reference my New York State Department of Financial Services complaint number
CSB-2021-01438484