Prudential Financial (USA) Recensioni 

Where do I start? All of the negative reviews documented here are spot on - very poor audio, paperwork always lost, staff not trained, technology hopelessly outdated, no respect for long-term customers who paid premiums their entire adult lives. Why can’t customers download forms online like any other large company in the 21st century? Oh wait, because the forms library is either unavailable or they deactivate your account. Good luck trying to get it activated again or trying to reach someone in customer service to email a simple statement.

Applied for a policy through Policygenius (who, for their part, we're pretty decent). Prudential had an exhausting process and finally declined coverage over a concern I made them aware of at the very beginning. Very disappointed in their lack of organization. We didn't even find out from them or policy genius, but from a 3rd party. So apparently communication isn't a priority.

Emailed power of attorney documents and was denied access. Was told I needed a letter from the doctor stating the nature of the illness(this is a stipulation in the POA). So I emailed that in but because I did not email them together access was denied. Even with all that, they still will not talk to me on the phone. I have to put all my questions in the same email that includes the other two documents. I asked what if after I get all that information I find out I have more questions and was told I have to go through the whole process again. They have to be reading from a CSR script and a poorly written one at that. Horrible experience....

I wish I could give it negative stars. The worst phone customer service... bazillion prompts that lead to nowhere. Really bad... online portal is worse... started there... then phone. Bad, really bad

Dude, Prudential, your website sucks so bad. I hate that my job requires us to go through you.

In 2020 I had exceptional Customer Service when cash surrendering one of my mom's three life policies. I was made owner that year when she went into a nursing facility. The cash was to supplement her staying in a private room. Fast-forward to 2023 and I need to cash out another one of the two remaining policies because she has been blessed with living longer than the doctors predicted and I want to keep her in a private room. Now the call center is off-shore. They insisted I did not own the policies, despite my having a LETTER FROM PRUDENTIAL CONFIRMING MY OWNERSHIP. My local Pru agent/contact sent me documentation confirming ownership and cash values. I called again to cash surrender and was told I was not owner. I insisted I get satisfaction. I was put on hold to talk to a supervisor. Same agent came back and said I had to make the request in writing. I told her, just like last time, send me the form, I send it back, you send me the check. She kept repeating something barely intelligible about making the request is writing. I gave up and hung up and my local agent is sending me the correct forms. Please move the call center back to America. The connection is barely clear besides all the uncooperative "help." What is unfortunate is I am busy engaging a senior financial planner at Pru to help me with retirement. I hope I won't be sorry with my decision.

I am at my wit's end. My father passed away and I am trying to transfer assets. Each time I speak with someone, they give me a different answer. I sent in Power of Attorney documents and was able to conduct business one day, and the next, they claim they have no such documentation on file.

Then I sent in two claim forms in one email (they said I could do this). They contacted me then next day with a correction to be made on one contract. I complied as instructed. Then I was told no, that wasn't correct, and now I have to apply for an EIN with the IRS, which they claimed I could quite easily do online. Well, in my case I have to complete an IRS form, go find a fax machine and then wait for the IRS response before I can continue. This is causing further delays at a time when my mother has no income.

Since I had not heard back on the second claim, I assumed it was in process. I am on hold now, with a representative. She tells me that they have no claim form for the second contract. Eventually, she acknowledge that it was overlooked. These ineptitudes are not only frustrating, they have financial impacts. Never ever will I do business with Prudential again.

Automated phone system is a joke. I was put through 3 countries to answer a simple question and then hung up on. Granted, I was by that point a little annoyed. The question? Where does the interest charged on life policy loans go? When I purchased the policy many years ago I was told there was a split in interest charged. Some went back to the policy while a portion went to Prudential for a service fee. Not so. The entire amount of interest charged when you borrow "your own savings" is being taken by Prudential. Seriously? A scam of a product!

If I could leave zero stars I would. Horrible experience, would not want anyone else to go through my experience with the "long term" disability. It's the system that is so broken over there and remember it is from the top down that they suck. Horrible systems and horribly trained on those systems.

Sarah was patient and clear about the process I was entering into. She was reassuring and kind. She followed up to see if I had any questions or issues. She stayed with me until everything was settled and signed. A lovely person to deal with when having a tough go of things.

They have failed to provide proof that a Rollover funding check was mailed and 2 weeks later still no check. They showed the rollover from account processed and stated the check was mailed the next morning. That is a lie. Nothing they do is processed in less than 24 hrs. They are holding the check. will not send it with verified mail nor will they wire the funds which would actually show when the funds was actually sent. Not when they sent the order to process the check, but when the check actually was postmarked and mailed. PROOF ID REQUIRED

The Prudential Financial online portal is about the worst commercial website I have ever seen. I am unable to change any allocations online for several weeks (get an error saying not available now, please check later), there is no information about this outage, and in message center there is not even an option to contact my agent or initiate a message at all. PATHETIC. Regretting doing business with this company.

As a licensed insurance agent dealing with many different carriers, I can attest that this is one of THE most poorly run customer service carriers in the industry. My personal life insurance is with Prudential. I called 3-separate times for customer support re: their on-line portal because it doesn't display my beneficiary information. 3-separate calls, 3-separate transfers...NO ONE at Prudential could help me. The 3rd time I got placed on-hold I waited for over 25-mins, then hung-up the phone. HORRIBLE customer service experience! Worse than that...they had my name, phone, contact, eMail, address, etc...they verify ALL that (3x) every time you call. So they KNOW they didn't help me and didn't even bother to call me back. Pathetic excuse for customer service.

They are only interested in fees, will add fee based components without the client's knowledge, definitely not a fiduciary, they won't own up to their mistakes. Do not trust them

My claims manager called during my working hours so I couldn’t answer. I went on break about 5 minutes later and called him back, no answer. I’ve reached out to my claims manager nearly everyday for the past 2 weeks and it goes straight to voicemail every time. I have left voicemails and have not received any call back. I called the prudential customer service line a few days ago to get assistance with the situation and told the agent that I have not been able to get in contact with my claims manager and all they said was sorry. I tried to call them today, waited for an agent for about 20 minutes when the call automatically disconnected. Called back immediately after and am still waiting for an agent 2hrs and 26 minutes later. This is beyond frustrating.

I can never access the things I want on their website...for over two years I've wanted to change my investments on my VAL but it ALWAYS says "We're sorry, but this information is currently unavailable. Please try again later."...always. I have called and wasted my time 3-4 times. This morning I wasted another 20 minutes on the phone and couldn't understand the person I was talking to. I kept asking her to repeat herself. FYI: If you can't speak English well...slowing down your speech doesn't help at all. And Prudential, if you can't find workers who speak well enough for your customers to understand...get a CHAT set up. As long as they can type English it would be much better. Still no real answer...they are working on it. NO, they obviously are not. I used to be a Pru agent and sold myself my policy 35 years ago and since I left them their customer service has gone straight downhill.

YOU WILL BE SORRY! LYING THIEVES, 40 YEARS OF IT. I bought a small life insurance policy as a young single woman, intended only to pay my funeral expenses so no family member had to come up with the money. I have asked my family to give me the cheapest cremation possible. My father was the original beneficiary. Then I got married and changed the beneficiary to my husband. Thirteen years later he wanted a divorce and I have not seen him since and have no idea if he's even still alive. I told Prudential I wanted to change the beneficiary to my brother. Prudential said I had to have written permission from my ex husband to take him off the policy that I bought and paid for myself before I married him. It took SEVENTEEN YEARS to get Prudential to take my ex husband off as beneficiary and put my brother on. If I had died in the meantime, Prudential would have just said they couldn't locate the beneficiary and they would have kept the money. Now, more than 20 years later, they still take all my dividends and give them to themselves to buy me more "paid up insurance" that I don't need, and have told them I don't want, and have asked that they send me a check. Two years ago I spoke to one of their representatives who said she would stop this and there was no reason they couldn't have stopped it when I asked, and here I am today with another notice for how much additional paid up insurance they have added to my policy. When I call the number on my policy I get a call center in India with incomprehensible so-called English. Prudential Insurance are thieves and con men, and if you check you will find their customer ratings are "well below normal for the insurance industry". By the way, I used to drive past a burned out hulk of a house every day on my way to work. After a year, the owner spray painted across the front "I own a piece of the rock". This all should tell you everything you need to know about Prudential.

My Prudential Annuity lost value over 8 years. In order to recoup our initial investment, we would need to survive 22 years or more. Avoid anything to do with this financial disaster. Probably should not be trusted with any offerings including Life and Health Insurance.

ZERO OUT OF 5 STARS!!! I worked for a hospital based EMS department and I took out a loan against my 401K to help pay for my wedding with no issues. I left the department and was placed on a payment plan with automatic deductions from my bank and everything was going good, at least that is what I thought. Yesterday I received a letter in the mail stating that I was more than $500 in the rears and that I had to make a payment by today in order to not default the loan. I called today and the hospitals agent for Prudential advised me that I had not made a payment since March 6th and I asked him how it was possible for me to not be made aware of this until just now and he simply replied “We sent you a letter dated September 6th”. I told him when I got the letter and I asked if I could make a payment today and he told me that a payment takes two days to process and by the time it would go through I would be in default anyway. I begged for anyway he could help me as my wife and I are expecting our first child and he wouldn’t even try to help me in any way shape or form. Now I am going to be in default, owe the early withdrawal fee as I am on 32 and owe taxes on the loan.

Exceptionally inept customer service Prudential life insurance division! Rejected 2 attempts to CHANGE MY ADDRESS! First request didn't have enough information! Second attempt had too much information. Followed their directions each time. Now I'm on the third attempt. 5+ hours of time on hold, transferring call and writing letters for their snail mail requirement!! Recommend never use their products!