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Should have zero stars. Vague about the price of the service (no 'transparent pricing') to unlock a door and paid almost a month's rent for the service. Never again. Should go to the ACCC and a current affair.
Alex (French accent) attended my new home to change the keys. Unfortunately, the experience left me feeling extremely uncomfortable and intimidated.
The business and vehicle presented were nothing like what was advertised online — he arrived in an unbranded, run-down car, which immediately raised concerns for me. I’ve since read about cases of locksmith jobs being intercepted from legitimate companies, so it made me question whether this may have been one of those situations.
I was quoted an approximate cost over the phone, however upon arrival the price instantly doubled. When I questioned this, I was told “I already explained that to you,” which wasn’t the case. It felt manipulative and gaslighting. A call-out fee was also demanded despite never being disclosed beforehand.
The overall interaction felt very pressured, intimidating and unpleasant, and I did not feel comfortable in my own home during the experience. I would strongly encourage others to go elsewhere.
Don’t waste your time.
Terrible communication.
Wasted an hour driving to meet them at our caravan when we locked in 2pm. Then said he would be there at 2.40pm so waited longer and then he said not until after 4pm.
Waste of my time
False and misleading advertising, advertise as honest, transparent, fair pricing and no hidden costs.
Also no written quote given before work commenced.
The invoice was only provided after work was completed and was unexpectedly high and did not reflect the materials used or the time taken to do the job.
Charged $1,220 for a 30 min adjustment of a lock
Booking was between 3-5pm then turned up 2 hours late and adds a $300 after hours charge onto the invoice as well as a $460 new lock fee and $150 fee for 30 mins work
Absolute scam
Would avoid at all costs
Don’t trust this business
If you are comfortable about paying for the unfortunate situation of being locked out, ( itemized on the bill) don’t mind paying for the “heavy duty tools” they use to do the job ( also itemized on bill) and have a lazy $1711 to throw around, this is the company for you. This is price gouging at its best. Total exploitation.
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