Probiketrader Recensioni 

349
•
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Having seen my 'dream bike' on their website via Facebook Market place, I was gutted to find I was too late had it had sol. I contacted PBT and Keval went out of his way to source the same frame and... Leggi di più

Valutata 5 stelle su 5

Great experience with probiketrader, kept me in the loop during the whole process up until pickup. The team at Northern Heights Bikes set me off on my way with heaps of useful information about my bik... Leggi di più

Valutata 5 stelle su 5

Great service by The Probike Trader Team: great comms, accommodating, flexible. Really take the hassle out of buying, selling through a brilliant exchange experience.

Valutata 5 stelle su 5

Helpful, friendly team that respond quickly to queries. Very useful website to source parts for building or upgrading bikes. Reasonable prices and the reassurance that parts have been inspected for de... Leggi di più


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

349 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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4,9

Tutte le recensioni

(349)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic bike business.

Fantastic bike business. I found the part I had been looking for after a Google search took me to their superb website. The website is so easy to use and the photos and descriptions are perfect, making it easy to decide. The prices are very reasonable and well researched as they were better than I had found elsewhere. The part I ordered arrived quickly and was spotless and exactly as described and a free delivery offer as well. What a brilliant business model, upcycling cycling! I will definitely be using these guys again.

17 marzo 2023
Valutata 5 stelle su 5

Great team to deal with

I had almost all of the parts to sell to sell for a full bike. The guys were responsive throughout.
Helpful will asking for pictures, working out how to post and confirming receipt. Transfer was prompt. I'd happily use them again

16 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Keval and Ben have great product…

Keval and Ben have great product knowledge and very helpful.
Definately buy from cycletrade again

8 febbraio 2023
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Risposta di Probiketrader

Hello! Thank you for your order and hope you enjoy the build!

Best,

Cycletrade

Valutata 3 stelle su 5

Lack of comms about delays in shipping

Lack of comms about delays in shipping.

Quick response though when I did chase up. Thanks.

14 febbraio 2023
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Risposta di Probiketrader

Hi Mark,

Yes, we are very sorry for the delay in shipping. As you may tell from our last 4 or so reviews on Trustpilot, this has been a serious issue over the last week and prior to that, we have had a good record with our shipping times.

I will reach out to you personally to come to a resolution as this is not the kind of experience we like to give our customers and I am very sorry about this.

Best,

Keval

Valutata 1 stelle su 5

I've asked for help with my recent order…

I've asked for help with my recent order and nothing yet. Just one email saying they would help and that was a week ago. Still waiting on my order

9 febbraio 2023
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Risposta di Probiketrader

Hi James,

I am very sorry for the late communication, I have responded via Email with delivery update which is due for Wednesday 1st of March as an international package. We will send over regular updates via email :)

Thanks,

Keval.

Valutata 1 stelle su 5

Sent email with pictures of frames then…

Sent email with pictures of frames then heard nothing. Then sent again and got a reply of the frames where a bit rough so the answer would be no.

Yet both frames are mint.

So the only thing that can be right is they sell low standard stuff as mine are high class and top makes. So basically they want stuff for nothing paying peanuts. Whereas mine would cost plenty. i.e One frame i have is worth or valued at £700.

6 febbraio 2023
Non scritta su invito
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Risposta di Probiketrader

Hi Mark,

So just to respond to this review fairly and factually.

We look for good condition high in demand parts. We responded to say they would not be of interest as we would find it difficult to sell.

After reviewing photos this evening, I stand by there are clearly rust points and scratches and marks across the parts and they are not “mint” as you have stated both on your initial enquiry and on this review.

The other thing is that your enquiry was very vague, giving almost no detail, origin, year, which nearly every seller that contacts us provides via our seller form.

This review is misleading & unfair. We reserve the right to not purchase items that do not fit in our buying criteria.

I hope you find a buyer for your parts and I hope you will remove this review.

Thanks



Valutata 3 stelle su 5

Good value- slow delivery!

Good value, slow delivery! Item took 6 days to arrive and that was on express delivery! How long would it take on standard delivery?

11 febbraio 2023
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Risposta di Probiketrader

Hi Mikey,

There was a miscommunication as using a free-shipping code does not count as express delivery but standard.

However we do state 2-4 working days standard so very sorry if it took a delay and took 6 days.

We are trying to improve our shipping times urgently and now our shipping times are back to normal.

Thanks!

Valutata 4 stelle su 5

An “as new” bargain

Great to find a bike company supporting the circular economy. I bought a Fizik Arione Classic saddle and am very happy with its condition and price. It was made in 2016 and seems to have the nameplate (the bit under the saddle that may also be the place where the ICS light or saddle pack fits) missing but the saddle seems to have hardly been used. A lot less than half RRP so a bargain in my eyes, and a smaller carbon footprint than a new one.

14 gennaio 2023
Valutata 5 stelle su 5

I ordered these listed as Grade A

I ordered these listed as Grade A, I expected maybe they would be close to new, but they were brand new with all the accessories that come from new! I couldn’t be happier and I’ll definitely be ordering more stuff!

22 dicembre 2022
Valutata 5 stelle su 5

Top customer service

amazing products at amazing price....customer service is especially helpful, very clear and willing to give you their time

15 dicembre 2022
Valutata 4 stelle su 5

Very good prices and accurate…

Very good prices and accurate descriptions of products (some of which are used). Prompt delivery. Cons: these are used or NOS products and so the range is limited. Postage costs are not always adjusted for multiple items, but when free postage is on offer this is not a problem!

3 dicembre 2022
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Risposta di Probiketrader

Hi Adrian, Thank for you for the constructive feedback!

All of our parts come from cyclists like yourself that have accumulated surplus Bicycle parts which explains our limited range but we are always working on bringing unique and well refurbished parts on our website. We will make changes to the postage right away. Thank you for your order :)

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