Primalfurnishings Recensioni 

287
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Thank you so much! I’m genuinely happy with my experience. The quality is truly outstanding, and your service and customer care are always excellent I really appreciate it

Valutata 5 stelle su 5

Beautiful big corner sofa i love it so much!! Fantastic customer service from Sam, an amazing guy, helped me so much, especially with my circumstances was so understanding. Fast delivery, delivery gu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Delivered within original time slot that we were given but regularly advised, via phone calls, the eta. When it arrived the 2 men brought the sofa in and built it. Very efficient and polite. Will de... Leggi di più

Valutata 5 stelle su 5

I bought a u shaped sofa, I absolutely love it. The sofa was bigger than the size advised on the website and I was struggling to fit it in my living room, I messaged primal furnishings and someone cal... Leggi di più

Dettagli dell'azienda

  1. Negozio di divani

Scritti dall'azienda

Furniture collection to the residential, office and hospitality sectors. From ordering to delivery, your project will always be in the hands of our dedicated trade team, offering you the best customer service


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

287 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(287)

25 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Amazing

Amazing. Great sofa and chairs fast delivery even though they don’t deliver to the Isle of Wight they went above and beyond and got it here. Great customer service answered me every time even after hours. Thank you. Very happy customer!

19 novembre 2024
Valutata 4 stelle su 5

The furniture is great,comfortable and…

The furniture is great,comfortable and sturdy,the colours are perfect. I love the way it looks and feels,hope to get a good few years from the furniture. Delivery needs to improve,I am a driver myself and I would be mad as hell if I had been so late.

10 settembre 2024
Valutata 1 stelle su 5

Awful dodgy company dont waste your…

Awful dodgy company dont waste your money or time. Customer service is terrible. Sofa is so uncomfortable the dog won't even lay on it.

1 novembre 2024
Non scritta su invito
Logo di Primalfurnishings

Risposta di Primalfurnishings

Could you please provide more details about your order? We’ve checked our system and couldn’t find any record of a purchase under your name. We’re happy to look into this further if you can share more information.

Thank you

Valutata 5 stelle su 5

Brilliant service

Brilliant service. I spoke to the man in the office a few times before I ordered, and he was very polite and helpful. The carnaby sofa is lovely and perfect for all the family to get on for movie nights! Thank you ❤️

30 ottobre 2024
Valutata 2 stelle su 5

On observation after them leaving a…

On observation after them leaving a mark on the couch in clear site then no reply by asking about it

16 ottobre 2024
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Risposta di Primalfurnishings

Dear customer,

Thank you for your feedback. We’ve tried to reach you by email and phone but haven't been able to connect. Could you please send photos of the issue to either info@primalfurnishings.co.uk or PrimalFurnishings@outlook.com

Thank you.

Valutata 1 stelle su 5

I bought a reclining sofa set off this…

I bought a reclining sofa set off this company last year, everything was great no problems at all at the point of sale. In August one of the recliners broke and later in the month the other recliner broke. I contacted the company on the 25th August to advise as the sofas were still under warranty. After a lot of broken promises of getting my sofas repaired on the 9th October someone finally came to my house. Carrying an electric drill? He spoke very little English and was clearly uninterested in helping, he asked if I had a screw driver (didn’t even bring this with him) he claimed to have fixed one sofa (even showed me it working) then said the other sofas cable had snapped-how does this even happen?? He then phoned I assume his boss speaking in a foreign language with lots of laughing. At this point I felt very uncomfortable in my own home (single mother with daughter) he said company will be in touch and try not to use the fixed recliner! (When he left recliner did not work so he has obviously used some techniques to make things look like they are working?. At this point I sent a video to the company showing that nothing was fixed and advised I would be taking matters further they did not even bother to respond. I am a single parent and a sofa is meant to last 12 months this company are cowboys!

25 agosto 2024
Non scritta su invito
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Risposta di Primalfurnishings

Dear customer,

Thank you for your feedback. We would like to confirm that our repair team has fixed one side of your sofa. However, the broken parts on the other side, including the recliner cable, are due to normal wear and tear, which falls outside the manufacturer’s warranty.

We understand your request for a refund after having the sofa for almost 13 months. While we appreciate your situation, we cannot accommodate that request as it falls outside our refund policy, which is outlined on our website.

We did attempt to order the necessary parts to facilitate a second repair visit. If you would like us to proceed with this, please let us know by contacting us at info@primalfurnishings.co.uk or PrimalFurnishings@outlook.com, and we’ll be happy to assist you further.

Thank you for your understanding.

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