Primalfurnishings Recensioni 

287
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Thank you so much! I’m genuinely happy with my experience. The quality is truly outstanding, and your service and customer care are always excellent I really appreciate it

Valutata 5 stelle su 5

Beautiful big corner sofa i love it so much!! Fantastic customer service from Sam, an amazing guy, helped me so much, especially with my circumstances was so understanding. Fast delivery, delivery gu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Delivered within original time slot that we were given but regularly advised, via phone calls, the eta. When it arrived the 2 men brought the sofa in and built it. Very efficient and polite. Will de... Leggi di più

Valutata 5 stelle su 5

I bought a u shaped sofa, I absolutely love it. The sofa was bigger than the size advised on the website and I was struggling to fit it in my living room, I messaged primal furnishings and someone cal... Leggi di più

Dettagli dell'azienda

  1. Negozio di divani

Scritti dall'azienda

Furniture collection to the residential, office and hospitality sectors. From ordering to delivery, your project will always be in the hands of our dedicated trade team, offering you the best customer service


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

287 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(287)

25 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Five stars all round!!!

From the off this company were fantastic! Brilliant customer service. Quick communication. Delivery guys also great.

The sofa itself, we are in love with it. And it came a few days early!!

Five stars all round. Would definitely recommend to a friend.

29 novembre 2025
Valutata 1 stelle su 5

Steer clear of their awful quality and non existent customer service

Honestly listen to the bad reviews as the good reviews are not a reflection of this company or their products. I can imagine they're fake reviews. Within a few months the sofa cushions started flattening, making the sofa hard and uncomfortable to sit on and the back came away exposing nails in one section. After email after email and message after message I finally got a reply that a technician will be sent and parts will be replaced. Of course no one showed and I am once again being ignored. They have a few days left before I take them to a small claims court as I am not being mugged off and ripped off with the lowest quality furniture that is not fit for purpose.

You said I have declined, the day I wrote this post, and after I wrote this post, at 12.17pm I received a text that you want your team round at 3pm-5pm to inspect the sofa. This wasn't possible and I said to come in the following few days up till I move. You have since ignored this request! So please do not act as if you have done anything to actually resolve this issue. The issue isn't 'Wear and Tear', I weight less than 60kg and the sofa cushions are flattening. It is not used all day as I work, are your sofas therefore made for children? As for the back coming off, the sofa hasn't moved since it was put in place on the day of delivery, care to explain how wear and tear has cause the nails to become exposed?

10 dicembre 2024
Non scritta su invito
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Risposta di Primalfurnishings

Thank you for your review. Your sofa was purchased in December 2024, and we arranged for our team to carry out an inspection, which you declined. You later informed us that you are moving to a new property and cannot provide the new address for security reasons, and that you would like a refund or an exchange after 11 months.
Unfortunately, this is not possible, as our policy provides a manufacturing fault warranty only, which does not cover wear and tear, and refunds or exchanges are only offered within the initial period after delivery. You are welcome to send the sofas to our warehouse for inspection, and if you wish to proceed with small claims court, we will respond accordingly.

Valutata 5 stelle su 5

ABSOLUTELY FAULTLESS

ABSOLUTELY FAULTLESS
I am OBSESSED with my new sofa, went for the Carnaby as perfectly advised. It literally is my best purchase to date this year, I am so happy to choose this company for my sofa. The delivery drivers were brilliant too, handled with care and so kind!! One million percent I recommend buying from here, brilliant service!! Thank you so much © Extremely happy customer over her, more than 5 star service and sofa!!!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

31 ottobre 2025
Valutata 5 stelle su 5

Happy with my sofa!

Good competitive price for the product.
Sofa is good quality, a little firm but spacious. Easy to attatch together.
Came a little late on the day, but was delivered only 6 days after ordering, instead of the standard 7-10 days, so it actually came early.
Delivery guys polite and efficient.
Happy with my product and the service!

10 ottobre 2025

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