I had a great experience with Prezzee support, especially with Ethan who helped me resolve an issue I thought was impossible to fix. I no longer had access to my old phone number, so I couldn’t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Asmaa Soliman gave me exceptional customer service and explained the policy so well. This has made me gain trust in Prezzee, because initially I did not know what the outcome would be. I purchased th... Leggi di più
L'azienda ha risposto
Jessie made my experience great today & without her help I wouldn't have been able to buy what I needed. The company is doing a great job by helping customers that need help. Thank you again Jesse!
L'azienda ha risposto
The Customer Support team went above and beyond to locate my missing gift card. Chrystal worked like a detective and didn't slow down until she had found my card! The team's patience with and suppo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand. Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. With instant or scheduled delivery, you can buy and send retailer Gift Cards from Target, DoorDash, Macy's, Uber Eats, Adidas, Uber, DSW, Marshalls, Barnes & Noble, Ulta and many more. Prezzee also offers the Prezzee Smart eGift Card, a universal card that means your Giftee gets to choose how they spend it!
Informazioni di contatto
1411 Broadway, 10018, New York, Stati Uniti
- help@prezzee.com
- prezzee.com
4,8
Eccellente
5119 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great Job Jerry
Jerry provided the necessary information for me to resolve the issue of not receiving my gift card to the email address I provided to the third party vendor. Jerry verified my email address and resent the email. Perfect customer service was provided as well as active listening on his end.
26 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Lucretia,
Thank you so much for the compliment about Jerry!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Chysel was quick and very helpful.
25 febbraio 2026
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Risposta di Prezzee US
Hi Brookelynn,
Thank you for your kind feedback. We’re glad to hear that you had a positive experience and that the support you received was quick and helpful. We appreciate you taking the time to share this and are always here if you need any further assistance.
Great Service
Professional, understanding, sympathetic and supportive
19 febbraio 2026
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Risposta di Prezzee US
Hi there,
Thank you for your wonderful feedback. We’re pleased to hear that you found our team professional, understanding, and supportive. Your kind words mean a lot to us, and we’re always here if you need any further assistance.
Gift Card
I’m very pleased with the way customer service was able to o help me with my issue. I will be doing business with them again.
20 febbraio 2026
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Risposta di Prezzee US
Hi Shiela,
Thank you for your kind feedback! We’re so glad to hear that our customer service team was able to assist you and resolve your concern. We truly appreciate your support and look forward to helping you again in the future.
My experience is great
My experience is great, the agent Maria helped me out with an issue I was having, she solved my issue out without no hassle very grateful for Maria for the assistance.
25 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Nelson,
Thank you for your wonderful feedback! We’re so pleased to hear that your experience was a great one and that your concern was resolved smoothly. We truly appreciate you taking the time to share this and will be sure to pass your kind words along to the team. If you ever need assistance again, we’re always here to help.
Excellent Customer Service
Habiba offered to Swap gift cards for me since the Hulu hc system was not working and she quickly gave this resolution.
25 febbraio 2026
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Risposta di Prezzee US
Hi Joy,
Thank you for your great feedback! We’re glad to hear that a quick resolution was provided and that the swap was arranged smoothly when the Hulu system wasn’t working. We truly appreciate you taking the time to share your experience and are always here if you need further assistance.
The truth of all these places they are…
The truth of all these places they are a scam my gift card has no balance that I bought they just don't try to fix the problem so I will up to you if you want a legitimate company this isn't all these reviews are paid for they actually are a trash scam
25 febbraio 2026
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Risposta di Prezzee US
Hi Anne,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3319418 for further assistance.
Thanks for helping us improve.
Clairevyl Mae was a tremendous help to…
Clairevyl Mae was a tremendous help to me. She listened to and addressed my needs and concerns with the highest level of professionalism. We need more Clairevyl Mae's in customer service! Keep up the great work!!!
25 febbraio 2026
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Risposta di Prezzee US
Hello there,
Thank you so much for the compliment about Clairvyl Mae.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale.
If you need any further assistance, let us know.
Thanks again for your support!
Jin was so helpful
Jin was so helpful, I got some issue with my gift card, but as soon as I got in touch with them, they solve my issue, really a trustworthy company
24 febbraio 2026
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Risposta di Prezzee US
Hi Roger,
Thank you so much for the compliment about Jin!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Dianne made my day
Dianne made my day. I was stressing over what I thought was a lost 200.00 gift card. She was direct, prompt and effective. I must say was not happy with my initial interaction with a previous rep on the same case.
24 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hello Dianne,
Thank you so much for sharing your experience! We’re delighted to hear that Dianne was able to turn your day around and help resolve the issue with your gift card so quickly. We’ll be sure to pass your kind words on to her, she’ll be thrilled to know she made such a positive impact.
We’re sorry to hear that your initial interaction didn’t meet your expectations, but we truly appreciate you giving us the chance to make things right. Your feedback helps us continue improving the support we provide.
Thanks again for taking the time to leave this review!
Thank you Prezzee
Thank you Prezzee! For helping me get back into my account from having an outdated phone number. Thoncy was the agent that helped me via chat & he was nice, swift and on point when I received his help. It was brief, & I was a bit worried/stressed right before I got connected. But I felt in good hands right when we started chatting. It was important for me to get back into my account because I was accessing a gift card that my mother sent me as a Valentine’s Day gift. I am in Pennsylvania & it is about 6:30 in the evening where I am & I just wanna say another BIG thank you for whatever time zone the live agents are in that someone was available to talk to me and help me solve my issue, that actually means a lot! So overall my experience with the live chat was very nice! Look forward to receiving more Gift cards through Prezzee!
24 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi, Meli! Thank you so much for your heartfelt feedback! We're thrilled to hear that Thoncy was able to assist you so effectively and make the process smooth and reassuring. It's great to know that we could help you access your special Valentine’s Day gift from your mother. Your satisfaction is our top priority, and your kind words about our availability and service truly mean a lot to us. We're delighted you had a positive experience with our live chat, and we look forward to serving you with more gift card needs in the future. Thank you for choosing Prezzee!
Email Correction
Hello,
I would like to share a quick review about the support agent who assisted me today.
The agent was extremely helpful and professional. He took the time to understand my issue and helped me correct my email quickly and efficiently. Thanks to his support, the problem was resolved smoothly without any stress.
I really appreciate his patience, clear communication, and willingness to go the extra mile to make sure everything was fixed properly. This was excellent customer service, and it made my experience with Prezzee much better.
Please extend my thanks to him for his great assistance.
Best regards,
Thomas Durfee
23 febbraio 2026
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Risposta di Prezzee US
Hi Thomas,
Thank you so much for the compliment about Reamar!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Listening to the customer with a smile
Call to activate my Walmart gift card.I do not have wify on my phone that's my service agent was nice enough to walk and do executive.My phone and assist in me. my phone even though I was having trouble with logging in these pop-ups kept popping up through my service and I would lose out of the count, she stayed on phone with me as I sent in to my Walmart gift card, she also went out her way to explain to me and set it up, I can go. To Sam's Club and use my card as well.She was smart patient, and she listened to my concern about purchasing.This is walmart from Afterpay!! We had to restart my account a couple of times\n Thank you password to open my gift of through Walmart savings gift card number. I believe her name was.Manara
24 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Susan,
Thank you so much for the compliment about Manar!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jerry was very helpful
Jerry was very helpful, I’m so happy he help me with all my issues
23 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Alex,
Thank you so much for the compliment about Jerry!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jessie was awesome
Jessie was awesome. Helped me figure out my issue with ease
22 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Anthony, thank you for sharing your experience! We're thrilled to hear that Jessie was able to assist you so effortlessly. Your satisfaction is important to us, and we'll be sure to pass along your kind words to her. If you need any further help, don't hesitate to reach out. We're here for you!
Once I was able to connect with a human…
Once I was able to connect with a human agent, I was able to swap my TJ Maxx gift card with a Walmart gift card with no issues! With the AI agent it was harder to process exactly what I wanted to do! I was having difficulties and wanted a refund until I ended up speaking with the human agent which made the process the faster and more easier. Super excited that I was able to resolve my issues.
21 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi there, thank you for sharing your experience! We're delighted to hear that our human agent made the swapping process smooth and efficient for you. We recognize that sometimes AI can be challenging, and we're continuously working to improve that experience. Your feedback is invaluable in helping us do that. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help.
I chatted with multiple representatives…
I chatted with multiple representatives to solve a issue concerning a gift card I purchased today. They were all unsuccessful. Jerry did a good job at helping me. Thank you
20 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hello Brittany,
Thank you so much for the compliment about Jerry.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale.
If you need any further assistance, let us know.
Puchased a gift card
Puchased a gift card. Was unable to use it in a transaction because it is a 3rd party card and not a real gift card. Customer service was no help.
19 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Anthony,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
Abegail was awesome to work with today…
Abegail was awesome to work with today she made everything worry free and easy and seamless to change my phone despite me having trouble getting that information Abegail deserves the upmost praise I thank her for her help and I hope she continues to strive and be great at what she do on a day to day basis thank you once again Abegail
19 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Elton,
Thank you so much for your kind words! We’re thrilled to hear that Abegail could make the process seamless and worry-free for you. We’ll be sure to pass along your praise—she’ll be delighted!
The willingness of the staff to jump…
The willingness of the staff to jump right in and resolve my problem. Didn't have to be transferred here and there. I told them my problem and witin 10 minutes or less it was resolved. Thank You All!
15 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Thank you for your wonderful feedback! We're thrilled to hear that our team swiftly addressed your issue without the need for multiple transfers. Your satisfaction is our priority, and we're delighted to have resolved your problem promptly. Thank you for choosing Prezzee! 💑
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