I had a great experience with Prezzee support, especially with Ethan who helped me resolve an issue I thought was impossible to fix. I no longer had access to my old phone number, so I couldn’t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Asmaa Soliman gave me exceptional customer service and explained the policy so well. This has made me gain trust in Prezzee, because initially I did not know what the outcome would be. I purchased th... Leggi di più
L'azienda ha risposto
Jessie made my experience great today & without her help I wouldn't have been able to buy what I needed. The company is doing a great job by helping customers that need help. Thank you again Jesse!
L'azienda ha risposto
The Customer Support team went above and beyond to locate my missing gift card. Chrystal worked like a detective and didn't slow down until she had found my card! The team's patience with and suppo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand. Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. With instant or scheduled delivery, you can buy and send retailer Gift Cards from Target, DoorDash, Macy's, Uber Eats, Adidas, Uber, DSW, Marshalls, Barnes & Noble, Ulta and many more. Prezzee also offers the Prezzee Smart eGift Card, a universal card that means your Giftee gets to choose how they spend it!
Informazioni di contatto
1411 Broadway, 10018, New York, Stati Uniti
- help@prezzee.com
- prezzee.com
4,8
Eccellente
5119 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The woman helped me very easily and…
The woman helped me very easily and quickly was great , it was a bit stressful as the chat service would not work on my iPhone which made things hard to change my number
17 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Alishia, thank you for your feedback! We're pleased our team could assist you easily and quickly, even with the chat service challenges on your iPhone. We appreciate your patience and will address this issue to improve future experiences. If you need further help, we're here for you.
Arsenio is an excellent helper because…
Arsenio is an excellent helper because I was calling like 4 times and nobody in the team was helping me out but arsenio did an excellent job with patience. Im so grateful thank you arsenio.
17 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi, Stephanie. Thank you so much for your kind words! We're delighted to hear that Arsenio was able to assist you so effectively and patiently after your previous attempts. Your feedback truly highlights his dedication to excellent service. We’re grateful to have him on our team, and we're equally grateful for your patience and understanding. If you need further assistance, please don’t hesitate to reach out!
Jerry was a great help
Jerry was a great help
He was able to resolve the issue quickly
17 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi, John. Thank you for your feedback! We're thrilled to hear that Jerry was able to help and resolve your issue quickly. We strive for excellent service, and it's always wonderful to see our team's efforts recognized. If you need further assistance, feel free to reach out!
Marco was great
Marco was great. He fixed my account..I am very pleased!
16 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Stacey, thank you for sharing your experience! We're delighted to hear that Marco was able to resolve your account issue. Your satisfaction is our top priority, and we'll ensure Marco receives your kind words. If you need further assistance, we're always here to help!
Great customer support
ANGEL was wonderful, polite, professional, and understanding. Even though the mistake was mine, she handled everything smoothly and made me feel completely at ease. Great service!
16 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Thank you for your kind words! We're thrilled to hear about your positive experience with Angel. Her professionalism and understanding are truly valued, and we're glad she could assist you effectively. We'll be sure to share your feedback with her. If you need any further assistance, we're here to help.
She helped me alot and explained the things i didn't pay attention to
She helped me and showed me why i didn't see my gift card and showed me how easy it was to switch countries
15 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Nicole,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
The young lady that assisted me was…
The young lady that assisted me was prompt and cheerful. Best customer service I had in awhile.
15 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Taneshea,
Thank you so much for the compliment about Sandra!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Disappointed in how the Royal Caribbean…
Disappointed in how the Royal Caribbean gift cards work. The information should be disclosed prior to purchasing. My cruise was already paid for and now I can't use the gift card.
10 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hello Julene,
Thank you for sharing your feedback, and I’m really sorry to hear about your experience with the Royal Caribbean gift card. I understand how disappointing it must feel to discover restrictions only after purchasing, especially when your cruise was already paid for.
Please know that the brand’s full terms and conditions are displayed on our website and also visible before activating your gift card, so customers can review all usage requirements beforehand.
If you’d like to discuss your experience further or if there’s anything more we can do to help address your concerns, we’re here for you. We’ve also reached out to you directly via Trustpilot for further assistance, please feel free to reply there so we can support you more quickly.
Thank you so much for taking the time to share your feedback.
he helped me to open up the Gift card
he helped me to open up the Gift card. I thank him so much:-)
14 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi there, we're thrilled to hear you received the help you needed with your gift card! Your satisfaction matters to us, and we'll pass your thanks to the team. If you need further assistance, feel free to reach out. Thank you! 🌟
prezzee will not help if trouble with brand card
i swapped prezzee credits for an eddie bauer card. eddie bauer (an american staple) filed chapter 11, closed its stores and now i cannot use my card. i asked prezzee multiple times to "re-swap" back to prezzee credits so i could shop with a different brand. they refused because the transaction had completed! so now i am left with a useless $100 eddie bauer card (i cannot use my e gift card at checkout, and i cannot get help from customer service). so, heads up: prezee does not have its customers' back. if a prezee customer makes a swap and has trouble using the brand card, prezzee's stance is that it's not prezee's issue to resolve. the customer is simply SOL. pretty bad business practice.
14 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Justin,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3288608 for further assistance.
Thanks for helping us improve.
My problem was resolved very fast
My problem was resolved very fast! Thank you, Mary
14 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Barbara,
Thank you so much for the compliment about Mary!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
He is the best and need a raise asap
14 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Starcute,
Thank you so much for the compliment about Arnel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
"Happy Camper"
The agent Jerry solved my issue in less than 5 minutes. I tried via chat to no avail. Kudos to Jerry!
13 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Jackie,
Thank you so much for the compliment about Jerry!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team, and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great customer service …
My customer service experience was great. I did not receive an email to the link with my gift card because my email storage was full. I reached out to customer service and the representative was great.He solved my issues very quickly and efficiently, and he was very professional. I am highly satisfied.
12 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Marian
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great customer service
Great customer service, was able to resolve my problem in under 10 minutes.
12 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Braggil,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great job Joy!
12 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Maria,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Jesse was so helpful appreciated all he…
Jesse was so helpful appreciated all he did
11 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Latonya,
Thank you for your kind words! We’re so pleased to hear that Jesse was helpful and that you appreciated his support. We’ll be sure to pass along your feedback to him.
I love PREZZEE
I love PREZZEE. It stores all your gift cards that you buy from them in the app and it’s so easy to find which one you need and to get the gift card balances when you need customer service they’re very responsive very quick. I’ve got quite a few gift cards from them.
11 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Amy,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the convenience of storing and managing your gift cards in the Prezzee app. It’s also great to know our customer service team has been responsive and helpful when you’ve needed support. We truly appreciate your continued trust and support!
Yes shout out for joy for her kindness…
Yes shout out for joy for her kindness xx
11 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Robert,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Jerry was very helpful in assisting me…
Jerry was very helpful in assisting me with activating my gift card step by step
11 febbraio 2026
Non scritta su invito
Risposta di Prezzee US
Hi Eloise,
Thank you so much for the compliment about Jerry!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
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