I called premier Talk today on behalf of my Mum to find out if there was a fault on her line, a lovely young lady named Belle help me check my mothers line & put a request out to Open Reach to mend a... Leggi di più
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Scopri cosa dicono le persone
I have never known a company like this one, I think it is run by a bunch muppets they never do what they say and I have had no landline to ring out on since December 2025 and still no phone in July an... Leggi di più
Tiahh helped reduce my Mum's Broadband package by more than £40 a month, explained why it was higher than others, gave me good advice on next steps to help keep the charge as low as possible. She lis... Leggi di più
Spoke to Chloe this afternoon reference a mistake on my billing. Chloe acknowledged immediately that an error had occurred when my package was upgraded. Now it's sorted and adjusted to reflect the n... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Informazioni di contatto
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Regno Unito
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Molto buono
4K recensioni
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Ha risposto al 71% delle recensioni negative ricevute
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Le persone hanno visualizzato anche
Update on no Internet or phone line…
Update on no Internet or phone line from the 12th may its the 2 of June l had a phone call telling me that it's going to take 2 weeks to get back on the Internet as they can't go over to the full fibre that l have payed for if you are thinking of going to fibre Internet with them don't
12 maggio 2026
Non scritta su invito
Tia was a pleasure to deal with
Tia provided clear, concise and empathetic communication that responded to my concerns and answered my questions efficiently and with an engaging and pleasing manner.
This was not an unprompted review. I was asked for my feedback.
2 giugno 2026
Non scritta su invito
Risposta di Premier Talk
We're delighted to hear that Tia provided clear, concise, and empathetic communication and that she was able to address your concerns and answer your questions in such an engaging and pleasant manner.Delivering excellent customer service is something we take great pride in, and your comments are greatly appreciated. We will be sure to pass your kind words on to Tia. Thank you again for your feedback.
After a few failed attempts at getting…
After a few failed attempts at getting my 87 year old mother in laws account sorted out. I escalated it to their escalation team. I dealt with two lovely ladies Ally and Chloe. Both very knowledgeable and apologetic with regards to the way the account was dealt with. I believe it is now all cleared up. But obviously have to wait until the next bill.
28 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to share your experience. We're sorry to hear that it took several attempts to resolve your mother-in-law's account, but we're pleased that Ally and Chloe were able to assist you. It's wonderful to hear that they were knowledgeable, understanding, and apologetic throughout the process.
We appreciate your patience while the matter was being investigated and resolved. We hope everything has now been corrected and we understand the importance of seeing this reflected on the next bill. If you have any further questions or concerns in the meantime, please don't hesitate to get in touch.
Thank you again for your feedback.
Ruby was so helpful and rang my elderly…
Ruby was so helpful and rang my elderly step dad to explain the new policies however he has decide to cancel his land line as has no need for internet infact he can’t even use a computer or smart tv etc do I need further help in how we canx the line with you please asap so he does not get charged again thank you
1 giugno 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback. We're delighted to hear that Ruby was so helpful and took the time to explain the new policies to your stepdad.
Thank you again for your kind words about Ruby, and we'll be sure to pass your feedback on to her.
Mae was really very polite and helpful
Mae was really very polite and helpful. Both queries were dealt with efficiently.
1 giugno 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your lovely feedback. We're delighted to hear that Mae was polite, helpful and able to deal with both of your queries efficiently. Providing excellent customer service is very important to us, and it's wonderful to know that Mae made such a positive impression. We'll be sure to pass on your kind comments to her. Thank you for taking the time to share your experience.
Tiahh explained my latest 2 bills to me…
Tiahh explained my latest 2 bills to me and adjusted the bill. Thank you very much Tiahh for your explanation and patience.
15 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to share your feedback. We're delighted to hear that Tiahh was able to explain your latest bills clearly and make the necessary adjustments for you. It's wonderful to know that her patience and helpfulness made a positive difference to your experience. We'll be sure to pass on your kind words to Tiahh
Very helpful
Very helpful, smooth, efficient and flexible service offered by Belle. On behalf of my 93 year old mother, thank you❤️❤️❤️
28 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you so much for your lovely review.
We're delighted to hear that Belle provided such a helpful, smooth, efficient and flexible service for your mother.
Delivering excellent support to our customers is something we take great pride in, and it's wonderful to know that Belle made such a positive difference.
We will be sure to pass on your kind words to her.
Good help and advice from Tiahh
28 maggio 2026
Risposta di Premier Talk
We're pleased to hear that Tiahh was able to provide you with good help and advice. We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to her.
First of all I did not purchase…
First of all I did not purchase anything..today . Spoke to a couple of lovely ladies Thiahh and Mae.. regarding billing, they were lovely, the company itself needs to improve on waiting times on call backs and responding to emails..
28 maggio 2026
telephone account enquiry
Ruby dealt with my enquiry in a friendly and professional
manner and answered all my queries.
27 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback. We're delighted to hear that Ruby handled your enquiry in a friendly and professional manner and was able to answer all of your queries.
Callback lady so helpful!
Calling to get through to someone is near on impossible! You are put straight into a queue which lasts for ages. I chose to do the call back option as was calling on behalf of my grandparents and wanted to try every thing I could. It did take 4 hours to get a call back.
I can’t remember her name, but the lady who called me back was lovely. She was apologetic that my Nan and I had been trying to get through to someone for days. She sorted my issues straight away, even happy to stay on the phone while I messaged my Nan to ask what she wanted to do. I believe she’s quite new to the company - a great asset!
28 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to share your feedback. We're sorry to hear about the long wait to get through to us and the delay in receiving a call back. We understand how frustrating this must have been, especially when helping your grandparents, and we appreciate your patience.
We're really pleased to hear that once you were contacted, the advisor was helpful, apologetic, and able to resolve your issues straight away. It's also great to know she took the time to support you and your Nan throughout the call and made sure everything was clearly explained.
I received a call back from Belle
I received a call back from Belle, she was able to give me information regarding a life line. Belle was confident and clear
28 maggio 2026
Risposta di Premier Talk
Thank you for taking the time to share your feedback. We're pleased to hear that Belle was able to provide you with clear and helpful information regarding the lifeline service during your call back. It's great to know she came across as confident and supportive throughout the conversation.
Your assistant Tiahh was very helpful…
Your assistant Tiahh was very helpful today. She phoned when said she would. Explaying everything and what will happen next. Very polite fun understanding lady. A credit to your company.
28 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We're delighted to hear that Tiahh was very helpful, kept her promise to call you back and took the time to clearly explain everything and the next steps.
It's great to know she was polite, understanding, and supportive throughout the conversation.
We really appreciate your kind words and will be sure to pass them on to her
Thank you Mae from you kindly service…
Thank you Mae from you kindly service this morning. Your support and patience were very much appreciated. Your knowledge of the system upgrade was evident when you explained the changes to us detail. Talking us through the new contract was also clear and concise.
Enjoy the rest of your day, N & M
28 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to share your kind feedback. We're delighted to hear that Mae was able to support you so patiently and clearly this morning, and that she explained the system upgrade and new contract in a way that was easy to understand.
It's wonderful to know her knowledge and guidance helped make the process smoother for you. We will be sure to pass on your lovely comments to Mae. Thank you again, and we hope you both enjoy the rest of your day too.
Contract and Price Confusion
Tia was most helpful. She listened to my problems and sorted them quickly and efficiently. First class operative.
28 maggio 2026
Risposta di Premier Talk
We're delighted to hear that Tia was so helpful, took the time to listen to your concerns and was able to resolve everything quickly and efficiently. It's great to know you received first-class service, and we will be sure to pass your lovely comments on to her.
Feedback in respect of Ruby's phone call
Ruby took the time to explain to me the pros of updating my contract alongside the need to change from analogue to digital. She allowed me the time to ask questions and to ask for the discussion to be emailed to me.
14 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to share your feedback. We're delighted to hear that Ruby took the time to clearly explain the benefits of updating your contract and the move from analogue to digital services.
It's great to know she gave you the space to ask questions and provided a written summary of the discussion for your reference. We really appreciate your kind comments and will be sure to pass them on to Ruby. Thank you again for your review.
Have written a review and if no outcome…
Have written a review and if no outcome will put the whole sorry tale on the BBC
They have a special programme that sorts out problems on air
18 maggio 2026
Non scritta su invito
Difficult to get hold of.
Very very very difficult to get hold of!!! Tried yesterday and was on hold for an hour before giving up. Tried again this afternoon and had the same result!
27 maggio 2026
Non scritta su invito
Telephone call with Premier
When premier finally responded to my calls which I have to say took several days! I finally managed to speaker to a representative called Tiahh who helpful although still training she gave me answers to my questions if she was unsure she discussed with her trainer before confirming her answer or clarifying. She was very pleasant and understanding and I wish her every success in her new post I'm sure she will be an asset to the team.
26 maggio 2026
Risposta di Premier Talk
hank you for taking the time to share your feedback. We're sorry to hear that it took several days to get a response but we're pleased that Tiahh was able to assist you once you were connected. It's great to hear that she was helpful, pleasant, and took care to check information with her trainer when needed to ensure accuracy.
I definitely was thrilled with Ruby
I definitely was thrilled with Ruby. She appeared to solve a long standing issue with billing( PT haven't taken a payment since December). She appeared to solve the problems. I don't know if it's Ruby or the billing department, but once again I am having issues
1 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to share your feedback. We're really pleased to hear that Ruby was able to help resolve your long-standing billing issue, and it's great to know she made such a positive impression.
We're sorry to hear that you're experiencing further issues after this. We understand how frustrating ongoing billing problems can be, and we’d like to ensure this is properly looked into for you. As this review platform isn’t monitored for account-specific issues, please contact our customer service team so they can investigate and resolve this as quickly as possible.
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