PPL PRS Ltd Recensioni 

Initial call made into the office they did not say who they where or what the call was about, the first question to a colleague was, do you listen to music. The reply was yes because they have a personal device, they have now hung onto this answer and assumed that they were listening to a radio in the office. They base their calls on education about the licensing fee but in their introduction they do not. Now we are being told that this also applies to a TV license although there is nothing on to say this when purchasing a TV license. This information should be included here. It seems that the staff must be on some kind of percentage to get people signed up. Absolutely disgraceful conduct and ethic.

This is a criminal company who take your detail from the company house and bombard you with a licence fee without knowing whether you play music or not and without verifying how big is business or anything to determine the amount. Communication is intentionally ignored for several weeks to escalate the issue so they can force you pay through a third party.
Please refer them the trading standard agency so we can change this companies unlawful practice.

Awful company. They just want your money regardless of you needing the licence or not. I have sent them multiple emails stating that we don't play music in our premises therefore we don't need a licence but they are still harassing me with an invoice.

I had always paid for my licence for my premises after leaving in 2021 they have kept charging me every year for a licence even though they are getting money from the current licensees. I received a enforcement letter having to pay in full or court! I am told by both parties no choice but to pay. I have tried to cancel my account but they keep charging me. It is making me ill.

I have recently re-opened my business at new premises. Had a music licence before with no problems. Met with a field rep and agreed terms but stated we were not ready to go ahead as improvements were needed to premises before we could open. Also asked to pay over 8 or 10 months.
Had a couple of invoices demanding full amount but explained we were not yet operating.
We opened 7th June and I advised them accordingly and asked how many months they wanted us to pay over. Response was a final demand for the full amount.
Spoke to an adviser who apologised and said he would speak to our field rep and send me a DD form over either 8 or 10 months.
No response.
At 3AM on a Saturday morning I received by email a demand for immediate payment of the whole amount. A very nasty email and because of its timing I couldn't contact anybody about this until Monday morning.
A very dangerous and stupid way to act when so many people are currently suffering mental health problems.
I phoned on Monday morning and the matter was sorted out quickly and professionally by an advisor.
I asked for a senior manager to ring me back as I was concerned that they had sent such a threatening email in the middle of the night at the start of a weekend.An email that was bound to cause stress to anybody receiving it. I also said that I wanted to discuss else with a senior manager.
No phone call so I complained in writing about the email and the failure to ring you back but not the other issue.That was acknowledged and I was told as I had complained no phone call would be made. I replied saying I still wanted that phone call as I want to discuss an issue which is totally separate from the complaint.
Phone call today from Lorraine. Very pleasant. Apologised. Told me the system sends things out late at night and there is no checking whether the content is relevant or not. Nothing she can do about it. I've asked to speak to someone who can do something about it since she couldn't help and didn't appreciate the seriousness of the matter.
I also stated again I was still waiting for the original call back. I was told they cancelled that when I complained even though they knew it was about something other than the complaint. Asked again for that call as well as the one mentioned above.
I'm not hopeful.
A nasty threatening organisation who are going to cause someone's death sending out incorrect threatening emails in the middle of the night over a weekend. They should be abolished.
PS I am a songwriter. I'm ashamed that this organisation represents songwriters.

This is an awful organisation to deal with. Be careful as contract is annually recurring but they don’t tell you that at the outset . Renewal is by email sent AFTER the last day that you can send your month notice to avoid renewal which must be received by them before the start of the next year. If that isn’t sharp practice what is ?! Their customer agents say they have no authority other than enforce payment and collection.
I served notice 10 days before the start of the contract and resisted all their attempts to scare me into paying. I paid one month pro rata in lieu of the notice but they disputed this and put in the hands of collection agency. The contract is extremely poorly drafted and even more poorly interpreted by them. They even tried to palm me off stating they could offer me a shortened contract ( which they don’t advertise) but I would have to pay five months of the annual cost as that was their minimum amount? Again I questioned this contractually and as a business practice.
I ended up going through their complaints procedure getting to step 3
out of four, before they eventually conceded. Took over 5 months so don’t give up and they cannot proceed with collection agency while you are in their complaints process.

I have no issue with paying for music for the artists and was with them for 6 years but it was very expensive and
in hindsight I wish I had never had dealings with this company after the way they treated me. There are alternatives out there - look on the internet for companies that deal with non- licensed background music so don’t think you have to go with PRS/PRL

Scum. This is a Government backed organisation ripping businesses off with rude, disrespectful call handlers all working from home. Bullying tactics and offensive remarks from staff don’t make it a pleasant experience. After I received an abusive call later in the day after a telephone call with someone from pplprs I genuinely hate this company. They have caused me extreme stress by threatening comments and totally unhelpful. I have not played music in my salon since Jan 2023 yet because they have no proof I did this, I am told Thornley pay up or face the consequences. As if business wasn’t bad enough already.

Absolute rip off company prices are going up and you get nothing for it they expect the full amount up front no monthly payments available total joke of a company

WHAT A BUNCH OF BULLIES AND HARRASSERS!!DO DO NOT PAY - THIS FAKE COMPANY HAVE NO LEGAL RIGHT TO YOUR MONEY!!!!!!! MULTIPLE PHONECALLS AND EMAISL AMOUNTING IN A LOT OF UNNECCESSARY STRESS AND UPSET SCAM SCAM SCAM!!!!!1

Always found this company fairly easy to deal with in the past. We closed our business in January last year. Everyone notified and everyone paid up. We're happy to pay anything we owe but we don't owe anything, we've been sent down the Pannone route even after explaining the situation to PPL/PRS. We're going to mediation next, how has it got to this? Aggravation nobody needs. Very very disappointing. Don't feel the need normally to write reviews, but genuinely angry with PPL/PRS and agree totally with the attitude toward this company.

This company is a racket to extort money out of small businesses. We do not and never have, publicly broadcast music and yet we received invoices and threats of legal action. We stood our ground and refused to pay and after a lot of unnecessary stress we received credit notes. I’m sure a lot of small businesses would just pay up thinking they have no choice but unless you are playing music for your staff or customers, you should not pay, it is a scam.

SCAM! SCAM! SCAM! We were sent a letter saying that we play music at our store which is totally false. At first, we ignored their letters thinking its a scam and a waste of time but they started calling and sending letters numerous times. We finally contacted them and were given the most absurd explanation that one of their field operators had visited our store and reported that we play music. We asked them for a proof and they sent us a picture of a Bluetooth speaker that was in for charging port repair. They also sent us an audio file of a random song, the volume was so high and it could have been recorded anywhere to make a false claim that we were playing that music. We are a small kiosk and deal verbally with customers. We stopped responding to them only then to be contacted by a debt collecting agency. We explained to them how this company makes fraudulent claims against various businesses. This company has more than 97% of negative 1 star reviews which clearly explains how they operate.

wow how are yous still allowed too work on behalf of the music licence sector . the worst company ever
bullys harassment , stressing out hard working companys evil bunch

Miss sold me this and I paid £288. Found out it is not appropriate for my needs.

Because there was no warning of renew sent out (done on purpose as they hope you forget) and in the small print you need 1 month to cancel (rubbish). They want £88.

Avoid like the plague

Bullying. Threatened. Incorrectly invoiced again.

Richard refusing to correct it for almost 6 weeks now. Threatened legal action.

All I want to do is pay what I owe and be done with this terrible company.

Bullying tactics unnecessarily persistent and insistent. They do not provide impartial and fair advice. The government need to stop using this firm and provide one that gives impartial and legally correct advice.

I called PPL PRS to renegotiate my yearly invoice with them. I explained that we no longer provided radios for guests in their bedrooms and that for some reason we were also being charged for the TV's in some of our meeting rooms. The TV's were being classed as music playing devices despite only being provided for guests to use for presentations.

Later that day they sent me an adjusted invoice with the bedroom radios and meeting room TV's removed.

Within 24 hours I was sent an email saying they had found evidence on the company website that we were providing radios for some guest bedrooms and were adding these to our invoice. These were old photos. I contacted them again and explained they were old photos and that these had been removed as I had mentioned the previous day.

PPL PRS don't trust what you tell them, or just don't listen.

Charging me for 11 Months of licence, because I did not give them a month notice.
I had already had a phone conversation with a representative, was told she would be in touch before the licence was due.
I own a small hotel, have been closed since November 2023,and now sold the place so not opening again. Have taken out a complaint with the Dispute Resolution Ombudsman.

Horrendous!!! We own a barbershop, only small, there’s only 2 people working in there, we play music and pay for the license. We pay weekly, and have done for 8 years. Over this period of time, every now and then the company have tried to enforce a 50% surcharge, for not paying IN ADVANCE!! Every time, they back down and we continue paying. They have now decided to take it to court-we defended ourselves, and the court suspended their action. Today we received another letter stating that they are going to continue with the court action.
So, they are going to take a micro business to court for paying their original invoice. Wow, just wow- what a bunch of scammers.

Awful company, awful staff, just scamming money from businesses!! Threats when you cancel!!!!