PPL PRS Ltd Recensioni 

PRS are regulated by the dispute resolution ombudsman 0333 2413209
PRS HAS to respond to them by law within two weeks, if enough people take this route PRS will be forced to clean up their act

I'd phoned a couple of times in a attempt to understand the licence requirements for my situation. Chris took time to listen and understand our situation, then gave clear information that was easy to understand and really helpful. Highly appreciated.

I have been very impressed with the customer service of PPL PRS Ltd this year, as a charity every penny counts and the member of staff I dealt with, Chris, has been so helpful and informed us of regulations that help us to pay less - this has not been done before and it has made such a difference to us at a time when I was worried about how much our bill would increase due to additional charitable activities for our dementia groups. I really appreciate the time taken to ensure we were paying the correct amount.

If there was a 0, I would do that. They are despicable. Rude, communication, fees. They have to take into account that just sometimes people make mistakes. This is our livelihood. Invoices went into junk, they didn't call or send a letter, because my preference was email. Doesn't mean abandon all hope of everything else.

Cancellation fees, even though 2 days after cooling, was mad money. Nearly the cost of the year. It doesn't say the cancellation in the t&cs, their emails don't say it's a auto renewal. Even though I apparently agreed that 5 years ago. How am I meant to remember.

Go with another licence provider. You'll be better off for it.

Do not use them. Con artists. Use other music licensers. Communication awful. Cancellation fees over 60% of the initial bill... like what?

AWFUL COMPANY!
I would rate a zero star if it were possible.
I continuously receive emails and phone calls threatening legal action against me even though I’m not playing music.
I could tell them over and over again that I’m not playing it and the person on the phone just speaks over me explaining about copyright infringement and that I best pay for a licence now.
I wish I never got in touch with them in the first place for a quote.
The prices were extortionate so I decided not to have music.
AVOID!!!!

Lucy in customer services was FANTASTIC
Was pleasant, efficient and in customer services did the main thing, she found a swift perfect solution for our needs. Faultless.

I recently made contact with Chris (Customer Services) with an issue I was facing. Chris was patient and understanding by taking the time to listen to me and explore the matter and help me find a resolution.

Customer car excellent. Nice to deal with a real person and get the problem sorted quickly.

On raising a complaint about surcharges I was contacted by Charlotte. She listened and acknowledged the issues. She accepteted one account could be closed and a refund will be issued. Today was a positive experience.

Cold call from Aaron at PPL PRS to discuss license needed to play music. Aaron advised that the music on my VOIP phone system was copyright and therefore a license was required. Aaron was very arrogant when I asked if he knew if the music was copyright or royalty free. He advised that I would have to prove that the music was royalty free. This assumption that music was copyright and that license was payable demonstrates a bully attitude to law abiding businesses and individuals. I was advised that the license was over one thousand pounds which included a non compliance fee. Thankfully I managed to receive confirmation from my VOIP supplier that the music was royalty free whilst I was on the call to Aaron and advised him that license was not needed. He continued to argue that the music was still copyright and that the VOIP supplier could be wrong. I asked Aaron to send me his email contact details and I will forward the message from my VOIP supplier. The sinister tone and language used by Aaron was appalling and I feel that PPL PRS has wasted my time with this frivolous call. How dare they state untrue statements in a attempt extort money from businesses. Shame on you, I would like to invoice PPL PRS for my time spent on the call.

PPL PRS is the worst company I've ever dealt with in over 15 years of business. Have had many issues with them in the past, with overcharging during covid while my business was closed, to takimg me to court where they were in the wrong. Now my issue, I have a cafe and I use Melodial for our music, £4.99 a month, no music license needed as they own all their own music. I have replied to 2 personal emails sent to me from agents, as well as a 16 min on hold call, only for them to disconnect when I get through. All whole a barrage of emails demanding payment from a no-reply email. I've sent the Melodial certificates to them via email, but this doesn't seem to be getting through. I just have to.wait until they pass this to.the debt collectors again, and then I can let them.know that I don't require a PPL PRS license.

0 stars should be an option.
Over 90% 1-star Trustpilot reviews sums it up really.
We have been running our little hospitality venue for 14 years. Since COVID we have been paying MONTHLY, in advance of each month of the annual period - primarily because we cannot afford the lump sum that PPLPRS would like at the beginning of an annual period.
Every year PPLPRS refer our case to a debt collection agency. Pannone Corporate seems to be their preferred debt collection agency. Each time we reply to Pannone with the facts and evidence (paying monthly etc), they immediately close the case.
We have paid every annual period IN FULL and in advance, but PPLPRS continue to hound us with threats of surcharges, a legal team, an enforcement team, legal remedies, legal proceedings, license termination, court action, solicitors, and more debt collectors.
We have never signed and do not agree to their "TheMusicLicence Terms and Conditions".

We recently renewed our music licence and found the process to be straightforward, efficient, and well managed from start to finish. Communication was clear throughout, and any queries were dealt with promptly and professionally.

A special thanks to Niall O'Connor for his excellent support and responsiveness during the renewal process. His assistance made everything simple and hassle-free.

Overall, a very positive experience with a smooth renewal process and great customer service. We look forward to continuing our relationship in the future.

PPL PRS Ltd are so helpful and easy to work with. When it comes to renewal time, they reach out and support me through every step. Niall is very knowledgeable and supportive through the process. I would highly recommend using this company.

Exceptional customer service. Josh was the one one answered and he was brilliant in terms of meeting my needs as a customer.

Shocking company. We don't play music. We've explained this many, many, many times. We've emailed many, many, many times. We've been assured it's been dealt with many, many, many times. Apparently our 'debt' has now been passed to a debt management company. Should be ashamed of themselves. This level of ineptitude is frankly unbelievable.

Great customer service, always really lovely people looking after a struggling industry, and supporting both sides

The service we received was very good when applying for a discounted RSL licence at short notice (however I did have to chase the application).
As a Hospital Radio Station I do think that music licences relating to ALL Hospital locations and situations should be exempt from licences

I am currently being subjected to what I can only describe as harassment from Vinecia, who is like a dog with a bone. Relentless, doesn’t listen, accept the situation, or evidently have anything better to do than take my staff away from fee paying clients causing harm to my business. I can only imagine what sort of mental health issues these people can cause. I’m sure they are pleasant enough when getting what they want, but if you don’t want a licence I believe they will harass you until the easy option is to give them an overinflated pile of money for something you don’t want or need, purely to get them off your back. Dreadful, and actually needs some type of government enquiry. Never dealt with anything like it and it’s time they realised times are changing and businesses will make choices based on cost and need.