Very happy with the service I received. Couldn’t have asked for better. You never know what your insurance is like until you need to use them. I would recommend the post office.
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I have had Post Office Pet Insurance for my two dogs for several years. My dog Bonnie has lots of health issues and over the last year I have had many claims with the Post Office. They always pay prom... Leggi di più
I’ve been really happy with the service Post Office pet insurance has provided to date. Very good communication and timely with their claim payments.
I switched over to the Post Office from my previous provider as the quote was far better and I had the same benefits with a reduced excess. My cat recently became unwell and the communication from the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Post Office Pet Insurance
Scritti dall'azienda
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Informazioni di contatto
2nd Floor One New Change, EC4M 9AF, London, Regno Unito
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4,5
Eccellente
601 recensioni
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Risposta di Post Office Pet Insurance
Hi Michael,
We are so pleased to hear that your claim response was straightforward and hassle-free. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
The website was very easy to use the…
The website was very easy to use the cover is good and the price was reasonable.
23 luglio 2026
Risposta di Post Office Pet Insurance
Hi Veronica,
We're so happy to hear you found our website easy to use and our prices reasonable. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
The service was so straightforward with…
The service was so straightforward with no problems whatsoever, phoned the pet helpline and was advised to go to our out of hours, dog sorted and claim sorted with no fuss, happy with service
16 ottobre 2025
Risposta di Post Office Pet Insurance
Good afternoon Dave,
We are so pleased to hear that our pet helpline provided such straightforward and helpful advice, leading to a quick resolution for your dog and claim. We appreciate you sharing your positive experience with us!
Many thanks,
Post Office Pet Insurance Team
So easy to get my pet insured at a…
So easy to get my pet insured at a reasonable price
18 luglio 2026
Risposta di Post Office Pet Insurance
Good afternoon Sheelagh,
We're happy to hear that insuring your pet was a straightforward and affordable process for you. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Heartbroken
I searched for a good insurance company for my 2 dogs and after seeing their reviews I went with the post office insurance group.
13 days after taking out our insurance one of my dogs became really ill so we took her straight to the vets to be told she has lymph nodes cancer and she had to sadly be put to sleep, my baby was only 6yrs old and had never been ill so we were absolutely devastated. I made the claim and thought it was all sorted HOWEVER, we was told the claim had been rejected as you can not claim after 14 days and we claimed 8hrs to early.
I have begged and pleaded that if they could possibly except the claim as when I took it out I had absolutely no idea that 13 days later I would lose my dog, the vet even wrote to them but they still refused and not answering any of my emails and now we have a £900 bill and no help.
I can not believe that 8hrs had made this much impact and they have refused to help with anything, we are truly heartbroken losing my baby girl, stressed because we have to try and find that money and very angry how we have been treated. I will be looking for another insurance company yet again
9 luglio 2026
Risposta di Post Office Pet Insurance
We are truly sorry to hear about the loss of your beloved dog and the difficult experience you've had with the claim process. We understand how incredibly devastating this situation must be, both emotionally and financially. We acknowledge your frustration regarding the claim rejection due to the timing. We are reviewing your feedback internally to understand how we can improve our communication and processes to prevent such distress for our customers in the future. We value your feedback and are committed to learning from your experience.
Pet insurance scam,avoid.
Post office pet insurance is a scam.
After paying 3 years,they refused my claim.You need that your dog to be vaccinated with substances "aproved"by them.
Probably a mix of holly water and virgin blood.As i said,pure scam.
12 luglio 2026
Non scritta su invito
Risposta di Post Office Pet Insurance
We are truly sorry to hear about your frustrating experience with your claim after three years. We understand your concern regarding the vaccination requirements and the refusal of your claim. We are reviewing our policies to ensure clarity and fairness for all our valued customers.
Risposta di Post Office Pet Insurance
Good afternoon Janet,
We're so glad you found our service quick, easy, and well-priced. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Excessive time to settle my claim.
The online claim was very straightforward, all questions were easily answered including details of present vet AND previous vet. However the claims department failed to communicate with the previous veterinary practice properly so I received several messages and letters saying that the claims department could not get treatment information from my previous veterinary practice. They failed to explain to them that I was a previous client. That vet had no existing treatment information because they, of course, had filed me into Previous Clients. This led to weeks of delays before the claims department paid me. Basically they need staff with a bit of intelligence who don’t just follow the “ procedure “ I won’t recommend them to anyone!
24 marzo 2026
Risposta di Post Office Pet Insurance
We sincerely appreciate you taking the time to share your experience with us. We are truly sorry to hear about the significant delays and frustration you encountered due to the communication issues with your previous veterinary practice. We understand how important clear and efficient processing is, and we regret that our claims department's approach led to such a prolonged resolution for you. We are actively reviewing our internal procedures and staff training to ensure that similar situations are handled with greater intelligence and flexibility in the future, preventing unnecessary inconvenience for our valued clients. Your feedback is invaluable as we strive to improve our services.
Excellent insurance
25 giugno 2026
Risposta di Post Office Pet Insurance
Hi Barbara,
Thank you for your positive review
Many thanks,
Post Office Pet Insurance Team
Pet policy not as advertised
Very disappointed about the lack of transparency, customer service response and follow up
27 giugno 2026
Risposta di Post Office Pet Insurance
Good morning Sean,
We are truly sorry to hear about your disappointment regarding our communication and support. We will review and and ensure better follow-up for all our customers.
Many thanks,
Post Office Pet Insurance Team
Very good value for money
Very good value for money, easy to sign up, & the option to start the insurance immediately x
27 giugno 2026
Risposta di Post Office Pet Insurance
Good morning Sophie,
We're so glad to hear you found our service to be great value and that signing up was easy for you. We appreciate your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Stupid amount of emails
Stupid amount of emails , bombarding you almost everyday!! I’ll contact when I need you that’s how insurance works! You don’t need to keep telling me you’re there!
21 giugno 2026
I was surprised how easy it was to ly…
I was surprised how easy it was to ly insure my 2 cats and a very reasonable price monthly, I did have insurance for them but the post office is a lot cheaper, so I am very happy that I decided to switch
16 giugno 2026
Risposta di Post Office Pet Insurance
Good morning Marie,
We're so happy to hear that insuring your two cats with us was easy and affordable! We appreciate you choosing us for your pet insurance needs.
Many thanks,
Post Office Pet Insurance Team
Post office pet insurance
The service we recieved was second to none and the price was extremely good for the package recieved. The price was in line with meeting the needs of our pet. Thankyou we would recommend the post office pet insurance to anyone the price was very good and met the service we needed at the time .
8 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning,
We're so happy to hear that our pet insurance met your needs and provided excellent service. Your recommendation means a great deal to us, and we truly appreciate your positive feedback.
Many thanks,
Post Office Pet Insurance Team
First class experience
First class experience; claim paid within 10 days after our lovely dog Cora ate a toxic plant, she is much better after the treatment from the emergency vet.
19 giugno 2026
Non scritta su invito
Risposta di Post Office Pet Insurance
Good morning Jonathon,
We're so glad to hear Cora is doing much better and that we could help during a stressful time. Thank you for sharing your positive experience!
Many thanks,
Post Office Pet Insurance Team
The settings up was straight forward…
The settings up was straight forward and easy to follow. Very pleased so far.
Patricia Edge
19 giugno 2026
Risposta di Post Office Pet Insurance
Good morning,
We're so glad to hear the setup was straightforward and easy! Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning Clive,
We're glad you found our service straightforward and the price good. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Honestly really happy with the service
Honestly really happy with the service, my dog got hold of my inhaler and got poisoning from this needed emergency vets anyway couple grand down and all paid paid within 2 weeks, they never caused me any problem was straight forward. I don’t know if the process differs with larger amounts but they was really good with me personally
10 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Chloe,
We're so glad to hear your dog is okay and that we could help during such a stressful time. We appreciate your kind words about our straightforward process. Thank you for sharing your positive experience with us.
Many thanks,
Post Office Pet Insurance Team
Very helpfull as I can't do I.T…
Very helpfull as I can't do I.T paperwork came through my daughter filled it in then to the vets and then a payment all nice and smooth thanks
1 settembre 2025
Risposta di Post Office Pet Insurance
Good morning Keith,
We're so happy to hear that the process was smooth and helpful for you and your daughter. Thank you for your kind words!
Many thanks,
Post Office Pet Insurance Team
Couldn't have been more helpful and…
Couldn't have been more helpful and professional, all without human contact
28 maggio 2026
Risposta di Post Office Pet Insurance
Good morning Andrew,
We are so glad to hear we provided helpful and professional service. Thank you for your kind words!
Many thanks,
Post Office Pet Insurance Team
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