Very happy with the service I received. Couldn’t have asked for better. You never know what your insurance is like until you need to use them. I would recommend the post office.
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I have had Post Office Pet Insurance for my two dogs for several years. My dog Bonnie has lots of health issues and over the last year I have had many claims with the Post Office. They always pay prom... Leggi di più
I’ve been really happy with the service Post Office pet insurance has provided to date. Very good communication and timely with their claim payments.
I switched over to the Post Office from my previous provider as the quote was far better and I had the same benefits with a reduced excess. My cat recently became unwell and the communication from the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Post Office Pet Insurance
Scritti dall'azienda
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Informazioni di contatto
2nd Floor One New Change, EC4M 9AF, London, Regno Unito
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4,5
Eccellente
601 recensioni
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Easy site to navigate
Easy site to navigate, straightforward process - very pleased with quote
26 aprile 2026
Risposta di Post Office Pet Insurance
Good morning Wendy,
We're happy to hear that our site was easy to navigate and the process was straightforward. Thank you for your positive feedback; we appreciate it.
Many thanks,
Post Office Pet Insurance Team
I have had to use my pet post office…
I have had to use my pet post office insurance policy.
I have had really good service my vet puts my claims through I get a mail from the post office to say they have received it.
Then another when it's payed in to my account I am pleased with the service and would recommend them.
23 settembre 2025
Risposta di Post Office Pet Insurance
Good morning Cathy,
We're happy to hear that you had a positive experience with your pet insurance policy. It's great to know that the claim process was smooth and efficient, and we appreciate you recommending our services. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
I have two dogs insured through the PO…
I have two dogs insured through the PO at reasonable cost. The claim process is easy, if a little slow, but they have been very good at paying out (without a fight) for multiple accidental injuries requiring treatment. Good on the PO.
12 aprile 2026
Risposta di Post Office Pet Insurance
Good morning,
We're happy to hear that our insurance has been beneficial for your two dogs. We appreciate your feedback regarding the claim process and are glad we could assist with your pets' accidental injury treatments. Thank you for sharing your experience.
Many thanks,
Post Office Pet Insurance Team
Even though there was a few things we…
Even though there was a few things we accidentally did not put on our original quote they still paid out our claim as they were things different to the thing we were claiming for so was very impressed and they paid out within days would highly recommend Post Office Pet Insurance
17 luglio 2025
Risposta di Post Office Pet Insurance
Good morning Paul,
We're happy to hear that your claim was paid out quickly, even with the initial omissions. We appreciate your recommendation and are glad you were impressed with our service.
Many thanks,
Post Office Pet Insurance Team
Great pet insurance provider.
My cat was very poorly with heart failure & sadly had to be put to sleep three weeks later at an emergency vet during the night.
The pawtal system was quick & efficient & made claiming ongoing costs back much less stressful during this awful time..
Thank you to all involved.
16 aprile 2026
Risposta di Post Office Pet Insurance
Good morning Rachael,
We are so sorry for the loss of your cat. It's good to know that the system was quick and efficient, making the process easier during a difficult time. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Very easy to fill out the form
Very easy to fill out the form
No pushy sales adding extras , I would definitely recommend
20 marzo 2026
Risposta di Post Office Pet Insurance
Good morning Vicky,
We're happy to hear that the form was easy to complete and that you appreciated our straightforward approach. Thank you for recommending us!
Many thanks,
Post Office Pet Insurance Team
Easy to do proof of pudding if I have…
Easy to do proof of pudding if I have to make a claim fingers crossed I won't
20 aprile 2026
Risposta di Post Office Pet Insurance
Good morning Reginald,
We appreciate your feedback and are glad the process was straightforward. Hopefully, you won't need to file a claim, but we are here to help if you do.
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning,
We're happy to hear that you found our process simple and efficient, with a competitive price. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning Jane,
We're happy to hear that you found the instructions easy to follow and the choices straightforward. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning Tina,
We're happy to hear that our documentation and policies are clear. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Excellent knowledge & customer service…
Excellent knowledge & customer service throughout the process of my claim
25 luglio 2025
Risposta di Post Office Pet Insurance
Hi Kerrie,
We're happy to hear that you were satisfied with the extensive knowledge and customer service provided during your claim process. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Highly recommend dealed wifh my claim…
Highly recommend dealed wifh my claim very quickly
28 ottobre 2025
Risposta di Post Office Pet Insurance
Good morning Amy,
We're happy to hear that your claim was handled quickly. Thank you for sharing your positive experience with us; we appreciate it.
Many thanks,
Post Office Pet Insurance Team
An excellent service
An excellent service. Easy to organise and fully explained. I have used the Post Office for both pet and personal life insurance now, definitely the best deals!
15 aprile 2026
Risposta di Post Office Pet Insurance
Good morning Angela,
We're happy to hear that you found our service excellent and easy to organize. It's great to know you've found the best deals with us for both pet and personal life insurance. Thanks for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Excellent service …
I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd.
Required vet checks, surgery medication and therapy.
I can honestly say I had no problem with any responses or pay outs.
Excellent service
I will definitely be staying with post office pet insurance.
They definitely stand by what they
advertise. Excellent prices too
A honest and trustworthy company.
17 maggio 2025
Risposta di Post Office Pet Insurance
Good morning Beverley,
We're so glad to hear about your positive experience with us, especially during such a difficult time with your dog's IVDD diagnosis. It's great to know our service and payouts met your expectations. Thank you for your trust and for recommending us!
Many thanks,
Post Office Pet Insurance Team
Sign up was straightforward yesterday
Sign up was straightforward yesterday. I find you don't know how good it is until you try to make a claim! £20 per month cheaper than previous insurer, cover looks the same.
12 aprile 2026
Risposta di Post Office Pet Insurance
Good morning Margaret.
We appreciate you sharing your experience. We're glad the sign up was straightforward and that you've found savings. We hope our cover meets your expectations should you need to make a claim.
Many thanks,
Post Office Pet Insurance Team
Great experience with po pet insurence…
Great experience with po pet insurence like any other any insurence i hope i dont need it
2 aprile 2026
Risposta di Post Office Pet Insurance
Good morning Allan,
We're happy to hear that you had a great experience. We appreciate your feedback and hope that you won't need to use your policy, either!
Many thanks,
Post Office Pet Insurance Team
New policy not used
As only just taken Policy out not been any action can hardly rate service
7 aprile 2026
Risposta di Post Office Pet Insurance
Good morning Margaret,
We appreciate you taking the time to share your initial thoughts. We value your feedback and hope to provide excellent service as your policy progresses.
Many thanks,
Post Office Pet Insurance Team
Very disappointing pet “hamper” incentive
I bought this pet insurance for my puppy and found it easy to set up. I have not needed to make a claim so far, so I cannot comment on the claims process. However, I bought the insurance partly on the basis that I would receive a pet hamper worth £35. When this finally arrived, it was a huge disappointment. The “hamper” was actually a gift bag which contained a grand total of one 100g bag of dog treats, plus a tennis ball, a very basic toy made of canvas, a small packet of pet wipes, and a broken biscuit. Most definitely not worth £35, in my opinion.
7 aprile 2026
Non scritta su invito
Risposta di Post Office Pet Insurance
Good morning Angela,
We appreciate your feedback and are sorry the pet hamper was disappointing. We'll review this with the relevant team. We value your custom and aim to provide a positive experience.
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning Nigel,
We're happy to hear that you had such a great experience with us. Thank you for sharing your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
The whole process was very easy for me…My boy Coco!
The whole process was very easy for me to deal with,at my age that is a great help.
5 aprile 2026
Risposta di Post Office Pet Insurance
Good morning John & Coco,
We're happy to hear that our process was easy for you to deal with. We appreciate your feedback and are always aiming to make things simpler for everyone.
Many thanks,
Post Office Pet Insurance Team
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