Company doesn’t honor the warranty. Over the last couple of years I have purchased (2) 200ft hoses with sprayers. Works great until the sprayers begin to leak. The company states they offer a 10 year... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I purchased 3 pocket hoses two have leaks the third is still performing well although I would expect it to fail soon. We live in a mild climate no freezing or extreme heat these hoses have failed to m... Leggi di più
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Quick response, excellent product. My new favorite hose. So much easier to use. This company if very community minded. Sent donation of hoses to our church community vegetable garden group, helpi... Leggi di più
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Purchased a 100 foot pocket hose that started leaking further same season I bought it. I contacted their support email but nothing happened after I provided all my contact information. Not sure if t... Leggi di più
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2,6
Scarso
186 recensioni
Ha risposto al 77% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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It came as a tangled mess in the box…
It came as a tangled mess in the box and did not shrink up hardly at all
I am extremely disappointed in the product
12 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Susan,
We're truly sorry to hear about your experience with our product. It's unfortunate to learn that the item didn't meet your expectations. Please accept our sincerest apologies.
We've sent you a request to get additional information regarding your order, which we need to investigate this situation further. However, we haven't received any details within the timeline set by Trustpilot, so we've been unable to locate your account or contact you about this.
Regarding the shrinkage of the hose, after use, it should be left open when the water supply is turned off to enable any leftover water to thoroughly drain. Also, ensure there are no knots in the hose, as these might prevent it from shrinking effectively.
Despite these setbacks, we'd like to make this right. Please reach out to our customer support team directly at customersupport@pockethose.com so we can assist you further.
— Keith, Pocket Hose Support
I just received my pocket hose and they…
I just received my pocket hose and they charged me $59.00 plus shipping and all I’ve been seeing is an advertisement on the exact same hose for 29.99 boy did I get hosed on this deal never again they need to refund me like 30.00 very dissatisfied
12 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Lisa,
We are sorry to hear about your experience with your recent purchase. Your feedback is essential to us, and we take situations like this very seriously. Unfortunately, without further information, we've been unable to locate your account or fully address your concerns.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
All 50 ft
All 50 ft. hoses (4) that I have sprayer handles that leak. It is either a design flaw or manufacturing defect. The collers on all hoses have broken also.The coller is of no concern but the leaking nozzle really bugs, as you use it water is running everywhere.
14 maggio 2024
Non scritta su invito
Risposta di Pockethose
Hi Ron,
We deeply apologize for the inconvenience caused to you. We have noted the defects you mentioned and have requested for replacements to be sent to your address immediately. We truly appreciate your patience and understanding with this matter. Should you have any other inquiries or require further assistance, please do not hesitate to contact our customer support team directly at customersupport@pockethose.com. Thank you for your feedback and for bringing this to our attention.
— Keith, Pocket Hose Support
I got notice that it would be delivered…
I got notice that it would be delivered 3 days ago and I have yet to receive it!!!
Updated ! They sent me a new one that was delivered asap! I do love these ! Easy and lightweight to use!!
10 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hello Betsy,
We apologize for the inconvenience you've experienced with your delivery. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or conduct further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
The experience of purchasing was…seamless
The experience of purchasing was seamless as I did it online.
This is my third hose from pocket hose as the first two developed leaks in the hose. I like the way it retracts, however this will be my last purchase if this one leaks as well.
4 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi William,
Thank you for your feedback and for bringing this issue to our attention. We are pleased to hear that your purchasing experience was seamless, and your continued support means a lot to us.
We deeply regret any inconvenience you may have experienced due to the leaks in the hose. We assure you that this does not reflect the standard quality of our products, and your feedback will certainly help us make pertinent improvements. Please contact us at customersupport@pockethose.com, and we will gladly assist you to resolve this issue. We value your satisfaction and are committed to providing you with the best possible service.
— Keith, Pocket Hose Support
I haven't received it
#1 I haven't received it
#2 I saw that the order did not include the nozzles that should have been included at no charge per the tv commercial. I Called regarding this & basically was told that they aren't included but if I call after I receive the hoses I'd get a small discount. Not good customer service or advertising.
6 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Vicki,
We sincerely apologize for the inconvenience you have encountered with your recent order. It's our priority to ensure our customers receive the best service and all the advertised components. We've previously attempted to reach you for additional details, which are required to investigate this matter further and provide a suitable resolution. Unfortunately, we haven't heard back from you within the Trustpilot response time, which has hampered our efforts to locate your account and address your concerns.
We kindly request you to get in touch with our customer support team at customersupport@pockethose.com. Our team is ready and pleased to assist you further in this regard.
— Keith, Pocket Hose Support
I have used this kind of hose before…
I have used this kind of hose before but they didn't have the same integrity of this one. The high water pressure at my barn disconnected the hose from the attachment to the hydrant. But this one seems much sturdier. I love the light weight, the flexibility, the ease of storing it in a small bucket. At my advanced age on my farm, I love the ease of a hose that I don't have to wrestle with as I water my flower gardens. I haven't used it with sprinklers yet but it is great for washing cars and patios. Love it.
11 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Carolyn,
Thank you so much for taking the time to leave us this amazing 5-star review. We are thrilled to learn that our hose has met your expectations in terms of integrity, flexibility, and ease of use. Our primary goal is to design products that simplify and improve our customers' lives, and it is immensely rewarding to hear about your positive experiences on your farm. It's truly heartening to know that our product has provided some ease to your day-to-day tasks. Once again, thank you for your feedback.
— Keith, Pocket Hose Support
Both nozzles broke
Good delivery time. I’ve ordered two of them. One for the front yard one for the backyard. I just moved into my new home and finally opened the boxes. Both nozzles broke within a few days. I’ve emailed your customer service line 3 times but have not gotten a response. Until that time, I can only rank this as a three rating.
7 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hello RDS,
We're sorry to hear about your experience with our nozzles. This is certainly not the standard we aim to deliver. It's also unfortunate that you've had difficulty reaching our customer service team. We had sent you a request to get additional information regarding your order, which we need to investigate this situation further and provide you with a resolution. However, we haven't received any details from you within the timeline set by Trustpilot, so we've been unable to locate your account or make further contact.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
Unbelievable
Unbelievable: Asking for a review before my product order has even arrived: These requests are getting very tacky by companies at such and early state of the game. Give the product a chance to be received and used before requesting a review - boy oh boy!!!
10 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Thomas,
We sincerely apologize for the inconvenience you've experienced. We certainly want to give you enough time to receive and use the product before sharing your opinions. Please understand that the early requests are a part of our automatic system, but we're going to take your feedback into consideration and make necessary adjustments to avoid any frustration in the future. Thank you for bringing this to our attention.
— Keith, Pocket Hose Support
Emailed three times with 24 hours of…
Emailed three times with 24 hours of ordering that you got my order worng.No reply, no contact, just ship what you think I ordered and charge me accordingly. I now have to pack up some of the order and return it since I didnt order it... at my expense.
6 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hello Martin,
We sincerely apologize for the hassle you have experienced - it's certainly not the impression we want you to have of our service. To rectify this matter, we have issued a refund for one hose. Also, for your inconvenience, you can retain both hoses. We trust that this resolves the matter to your satisfaction. Thank you for choosing Pocket Hose!
— Keith, Pocket Hose Support
Hose leaks
THE hose is great however, there is a leak at the nozzle. otherwise, we like the hose. How can we get a replacement? We have had the hose about 9 months.
10 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Cheryl,
We sincerely apologize for any inconvenience you've encountered due to the leakage issue with your hose. Your feedback is very valuable to us, and we're dedicated to making your experience better. We had reached out to you to collect additional details regarding your order to help us investigate this case further and provide you with an appropriate solution. Unfortunately, we haven't received any reply from you within the timeframe set by Trustpilot, which has restrained us from locating your records and initiating further contact.
We respectfully request you to communicate directly with our customer support group at customersupport@pockethose.com. Our team is readily available and eager to assist you. As our customer, your satisfaction is our top priority, and we will make every effort to rectify this issue as soon as possible.
— Keith, Pocket Hose Support
Still waiting on delivery
11 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hello Donna,
We would like to inform you that your package was delivered on April 15th, 2025, at 02:01 PM. If you still haven't received your order, or for any other inquiries, we encourage you to get in touch with our customer support directly at customersupport@pockethose.com. We will be more than happy to assist you further.
— Keith, Pocket Hose Support
Hoses are much lighter and don’t kink
We are seniors and we love that the hoses are so much lighter and easier to put away. Also the hoses don’t kink. The sprayer is fantastic!
9 aprile 2025
Non scritta su invito
Risposta di Pockethose
Thank you so much for the wonderful review! We're thrilled to hear that the hose has made things easier and more convenient for you. It truly means a lot to know that our product is helpful—especially for seniors who deserve that extra bit of ease and comfort.
-Natalie, Pocket Hose Support
This is best hose to have ever had.
This is best hose to have ever had.
9 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Gary,
We are absolutely thrilled to receive your 5-star review! We always aim to provide top-quality products, and it's truly satisfying to know that our hose made such a great impression on you. Your feedback motivates us to continue improving and delivering the best products possible. Thank you for sharing your positive experience with us. We truly appreciate it.
— Keith, Pocket Hose Support
We have had two new hoses spring leaks…
We have had two new hoses spring leaks right away and you have replaced them but this is not good! I like the concept and light weight of the hose but terrible quality causing these leaks! Water just sprays out of the middle of the hose and we are also very careful with it.
10 marzo 2025
Non scritta su invito
Risposta di Pockethose
Hi Randy,
We are terribly sorry to hear about the issues you've been experiencing with our hoses. Your feedback is invaluable to us, and we are dedicated to enhancing your experience. We previously requested additional information regarding your order in an effort to thoroughly investigate this matter and propose a resolution. Unfortunately, due to the lack of any response within the timeline set by Trustpilot, we've been unable to identify your account or make further contact.
We respectfully request you to directly contact our customer support at customersupport@pockethose.com. Our team stands ready and eager to provide further assistance. Your satisfaction is our primary concern, and we will do everything in our power to rectify this situation promptly.
— Keith, Pocket Hose Support
We had 2 25ft hoses
We had 2 25ft hoses, both developed a whole in the hose, in the actual hose. I wrote to the company 4 times, no response. Tried again and the fifth time they said they were sending me 2 new hoses. I have checked the tracking number they gave me and it has never shipped and that was about 3 weeks ago.
I will never buy anything from them again, they do not stand behind their product
11 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Laurie,
We regret to hear about the predicament you have been dealing with concerning our products and their replacement. Upon taking an in-depth look into the situation, it appears that the replacement order was, unfortunately, lost somewhere in the shipping process. We understand the inconvenience this situation has brought you, and for that, we sincerely apologize. To remedy this, we're pleased to inform you that a new replacement order has been put through. You should have received a confirmation email regarding this in your inbox. Given the circumstances, we will be monitoring this closely to ensure the swift and successful delivery of your items. If you need further assistance, please do not hesitate to get in touch with our customer support directly at customersupport@pockethose.com.
— Keith, Pocket Hose Support
I am a customer and don't give reviews…
I am a customer and don't give reviews unless I am happy. This review is to let others know that this is an excellent hose. I was leery at first but now that I have had it for a while I can with all honesty say...Thank you! Have tried other hoses that curl back up that were just garbage. This one - I just love it! I bought another! And customer service is also the greatest. What more can one ask for?
11 novembre 2024
Non scritta su invito
Risposta di Pockethose
Hi Rita,
Thank you for sharing your experience with us. It warms our hearts to hear how satisfied you are with our product and customer service. Your feedback is incredibly valuable to us and plays a major part in our continuous efforts to improve our products and services. Once again, thank you for your generous review. We look forward to continuing to serve you.
— Keith, Pocket Hose Support
Hose broke loose at coupling
1 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Gunnar,
We sincerely apologize for the difficulty you've encountered with the hose coupling. We always aim for our customers to have a seamless experience, so it's unfortunate to hear about the problem. We sent a request for more information about your order to investigate the issue, but we didn't receive a response within the specified timeframe. As a result, we were unable to find your account or make further contact. Please contact our customer support team directly at customersupport@pockethose.com. Your satisfaction is our top priority, and we're committed to finding a swift solution.
— Keith, Pocket Hose Support
I paid fork an extra hose and got…
I paid fork an extra hose and got charged for it and never receive it.
11 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hello Roger,
We apologize for any misunderstanding that may have occurred. Upon checking our records, it appears that you ordered and paid for only one 50 ft Pocket Hose Copper Head UV Blocker Edition. We would advise you to double-check the order confirmation email that was sent to you shortly after you officially placed your order.
If you require further assistance or have any other concerns, feel free to reach out to our customer support directly at customersupport@pockethose.com. We're here to help!
— Keith, Pocket Hose Support
Received the Wrong Item with no resolution
I ordered one 100' hose but received to 50' hoses with a splitter for one faucet. I sent a note to customer service and never heard anything. Order number 239598 if you can help. Will leave a positive review if someone can tell me how to resolve this. I cannot use two 50' hoses
24 marzo 2025
Non scritta su invito
Risposta di Pockethose
Hi Krista,
We reached out to you on 3/28/25 but didn’t receive a response. The 100 ft Copper Bullet Hose is currently out of stock, so we sent two 50 ft hoses as a substitute, since they can be connected to achieve the same length.
If you're experiencing any issues with the hoses, we’d love the opportunity to make it right. Please reach out to us at customersupport@pockethose.com, and we’ll work with you to find a resolution you’re happy with.
We truly appreciate your patience and hope to turn your experience around.
-Natalie, Pocket Hose Support
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