Company doesn’t honor the warranty. Over the last couple of years I have purchased (2) 200ft hoses with sprayers. Works great until the sprayers begin to leak. The company states they offer a 10 year... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I purchased 3 pocket hoses two have leaks the third is still performing well although I would expect it to fail soon. We live in a mild climate no freezing or extreme heat these hoses have failed to m... Leggi di più
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Quick response, excellent product. My new favorite hose. So much easier to use. This company if very community minded. Sent donation of hoses to our church community vegetable garden group, helpi... Leggi di più
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Purchased a 100 foot pocket hose that started leaking further same season I bought it. I contacted their support email but nothing happened after I provided all my contact information. Not sure if t... Leggi di più
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2,6
Scarso
186 recensioni
Ha risposto al 77% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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I purchased 3 pocket hoses two have…
I purchased 3 pocket hoses two have leaks the third is still performing well although I would expect it to fail soon. We live in a mild climate no freezing or extreme heat these hoses have failed to make it thru one season. I have yet to find any of these hoses to last regardless of the manufacturer. Buyers beware save your money and buy a conventional hose the 30 day warranty should have been a red flag
5 agosto 2025
Non scritta su invito
Risposta di Pockethose
Hello Bob,
We apologize for the inconvenience you've experienced with our products. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Hose not 50 ft.
I bought what was described as a 50 Ft. hose. It appears to be 22 ft. What is going on.?
11 luglio 2024
Non scritta su invito
Risposta di Pockethose
Hello Morgan,
Thank you for reaching out to us with your concern. The hose you purchased is designed to reach its full 50 ft length when it's fully expanded under water pressure. Its original size is about 17 ft, and it should extend when water fills it. Please check your water pressure, ideally between 60-80 psi, as lower pressure might not allow it to expand fully. Also, make sure there are no knots, which could restrict its full extension. We truly appreciate your understanding and are here for you if you need further assistance.
— Keith, Pocket Hose Support
Risposta di Pockethose
Hello James,
We apologize for the inconvenience you've experienced with our products. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
This is a piece of junk
This is a piece of junk. Total waste of my money. That’s what I get for taking the bait off an Infomercial. Have yet to use the hose because it leaks so bad at the fitting. It’s not my spout at all. Every other 5 dollar hose has zero issues. Save your money.
2 giugno 2025
Non scritta su invito
Risposta di Pockethose
Hello Reagan,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Totally pleased with support response
Totally pleased with support response
I bought two of the 50ft hoses. Both snapped at the the hose too sprayer connection. This appears to be an issue with older design hoses. Contracted the support about the issue and both were replaced with the new copperhead with metal connections. No issues getting replacements. New hoses are way better than the last. Will be buying another copperhead in 100 ft model.
25 maggio 2025
Non scritta su invito
Risposta di Pockethose
Hello Steve,
Thank you so much for your wonderful review! We truly appreciate your feedback and are glad to hear that the new Copper Head hoses are working well for you. Your continued support means a lot to us. If you ever need any assistance, we're here to help!
— Keith, Pocket Hose Support
Love the hose, hate the connector.
I love the Pocket Hose & the nozzle! My only problem is the connection between the hose & the house spigot. We ( my son tried also) cannot remove the hose from the house!! It’s almost like it’s welded to it!!
4 febbraio 2025
Non scritta su invito
Risposta di Pockethose
Hello Melinda,
Thank you so much for your kind words about the Pocket Hose and nozzle! We're sorry to hear about the trouble with the connector. We recommend trying some penetrating oil to help loosen the connection. Also, as mentioned in the product instruction manual, it’s best to always empty the hose after each use and store it indoors. Avoid keeping it attached to the faucet when not in use to prevent issues like this. If you need any further assistance, please feel free to reach out.
— Keith, Pocket Hose Support
Risposta di Pockethose
Hello D Stephens,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
WROTE THE PROBLEM THREE TIMES
WROTE THE PROBLEM THREE TIMES. WAS SENT A 10% DISCOUNT. I HAVE THE HOSE BUT NOT THE NOZZLE THAT RICHARD KARNS ADVERTISES. YOUR COMPANY NEEDS TO ADDRESS THIS PROBLEM.
19 maggio 2025
Non scritta su invito
Risposta di Pockethose
Hello Jim,
We apologize for the inconvenience you've experienced with your purchase. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
I CANNOT recommend the copper Bulletin…
I CANNOT recommend the copper Bulletin at all. I purchased 4 hoses and 3 are leaking. 2 with large holes (2 - 100 ft length and 1 - 75’ length. This is the 2nd time I have notified them and I 93heard nothing. I am angry and disappointed.on money spent.
13 maggio 2025
Non scritta su invito
Risposta di Pockethose
Hello Claire,
Thank you so much for sharing your experience with us. We're truly sorry for the inconvenience this has caused you, and we completely understand your frustration. Our team has already issued replacements for your hoses, and we hope they met meet your expectations. Please don't hesitate to reach out to our customer support team if there's anything more we can do for you.
— Keith, Pocket Hose Support
Length when pulled out
Length when pulled out: I bought a 75' hose after measuring the distance of what I needed. I am pretty strong, but can really only pull out the hose to about 60 feet. This isn't long enough and now I will have to buy another 25' hose to attach to the 75' one. Sigh. On the + side, I do like the lighter weight and less of a tripping hazard.
25 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hello Anne,
Thank you for your review. Just to mention, you don't actually need to pull the hose yourself—the water pressure should do it. If you're experiencing low water pressure, it could negatively impact the hose's ability to expand to its full length. We generally recommend water pressure between 60 and 80 psi for optimal performance.
If you need further help, please don't hesitate to reach out to our customer support at customersupport@pockethose.com. Our team is always ready to help!
— Keith, Pocket Hose Support
The top rubber part of the hose broke
The top rubber part of the hose broke
14 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Lydia,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further and provide you with a resolution. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
The fancy nozzle leaks and the guard…
The fancy nozzle leaks and the guard around the hose neck is broken (100 foot hose). Disappointing!
2 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Eugene,
We truly apologize for the troubles you've been facing with our Pocket Hose. Your feedback is essential to us, and we're committed to improving your experience. We had sent you a request to get additional information regarding your order, which we need to investigate this situation further and provide you with a resolution. However, we haven't received any details from you within the timeline set by Trustpilot, so we've been unable to locate your account or make further contact.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
I received my hose and am happy with…
I received my hose and am happy with it. have not put it in use right now but that will be coming soon.
14 aprile 2025
Non scritta su invito
Risposta di Pockethose
Thank you so much for the 5-star review! We’re thrilled to hear that you're happy with your new hose. 😊 We hope you enjoy using it soon, and if you ever have any questions or need assistance, don’t hesitate to reach out.
Happy watering! 💧
-Natalie, Pocket Hose Support
Easy to use
Easy to use. Like the thumb control. So much better than my old hose
13 aprile 2025
Non scritta su invito
Risposta di Pockethose
Thank you for your review! We’re so glad to hear you’re enjoying the ease of use and the thumb control feature — it’s great to know it’s working better than your old hose.
We’d love to hear more about what we can do for a five star review. Your feedback is really important to us, and we’re always looking for ways to improve. 🙂 If there’s anything we can do better, please let us know!
-Natalie, Pocket Hose Support
I recently purchased a pocket hose…
I recently purchased a pocket hose copper bullet 100 foot the ad I saw for this hose Said that I would receive a sprayer and a pivot for free. I received the sprayer, but no pivot,so I contacted customer support for pocket hose and told them my dilemma. They responded with an email that said I ordered the copper bullet, and that the copperhead is what came with the pre-pivot. that was all they wrote in their email, Which to me seems very rude, so I am requesting a refund and will never shop copper hose ever again I advise anyone ordering to make sure they look at the ad carefully you would think that a company that’s Big would just go ahead and send the pivot, knowing that this was easily confusing!!!
13 aprile 2025
Non scritta su invito
Risposta di Pockethose
We’re truly sorry to hear about the confusion regarding the Copper Bullet and Copper Head hoses. We understand how important it is to have clear order information, and we apologize if our previous email came across as anything less than helpful. That was certainly not our intention.
As mentioned, the Copper Bullet model you purchased is different from the Copper Head, which is the model that includes the Pocket Pivot. We did offer a 10% discount or a free prepaid return label for an exchange in an effort to resolve this, but we have yet to hear back from you.
We value all of our customers and want to ensure you’re satisfied with your purchase. If you’re still interested in a resolution, please reach out to us so we can assist further.
-Natalie, Pocket Hose Support
I got a smaller hose than what I ordered
I ordered a 50 ft. hose and only got a 20 ft.
13 aprile 2025
Non scritta su invito
Risposta di Pockethose
Pocket Hose units are expandable hoses, and when they are taken out of the box, they appear much shorter than their full length. For example, the 50 ft. hose is about 18 feet when contracted for easy storage and travel. Once the hose is connected to a water source and the water pressure is turned on, it will expand to its full 50 ft. length.
We hope this helps clarify things, but if you’re still experiencing any issues or have further questions, feel free to reach out — we’re happy to assist!
-Natalie, Pocket Hose Support
Bought 2 and they both leak
Bought 2 and they both leak. One leaked so bad I had to throw it away and buy a different brand. They other only gets uses to water flowers, I cannot pressure wash with it anymore.
14 gennaio 2025
Non scritta su invito
Risposta di Pockethose
Hi Shawn,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information concerning your order so that we could investigate this situation further. However, we haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication.
We kindly urge you to directly reach out to our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further. Your satisfaction is our priority, and we will strive to resolve this issue as swiftly as possible.
— Keith, Pocket Hose Support
Not happy
I bought 2 50 foot hoses last summer. 1 sprung a leak a couple months after buying it. I contacted the company and they said they would replace it. Never got one. Not happy! I’m not sure of the date I bought it
14 maggio 2024
Non scritta su invito
Risposta di Pockethose
We’re so sorry to hear that you never received your replacement hose. After reviewing your order from October 31st, it looks like the replacement was shipped but unfortunately got lost in transit. We sincerely apologize for the inconvenience this caused.
To make it right, we’ve gone ahead and processed an immediate reshipment for you. You’ll receive a new tracking number shortly, and we’ll make sure it gets to you as quickly as possible.
Thanks for your patience, and please don’t hesitate to reach out if you need anything else!
-Natalie, Pocket Hose Support
Great product
Great product
Easy website to order from
Fast and easy delivery
12 aprile 2025
Non scritta su invito
Risposta di Pockethose
Hi Pat, thank you for your review!
We are glad to hear that you found our product and service satisfactory. We strive to provide our customers with a seamless experience, and your comments affirm the hard work we put in.
Thank you once again, and we look forward to serving you in the future!
— Keith, Pocket Hose Support
I do not recommend this hose
I like hose, but the rubber protective piece hear the end split after one month of regular use and when I called Customer Service, they said that piece wasn't covered by the warranty. Now, I have to deal with a sticky tape reinforcement which is not only annoying, but alters my enjoyment in using it. As a result of my experience, I would not recommend this product.
30 maggio 2024
Non scritta su invito
Risposta di Pockethose
Hi Cynthia,
We genuinely apologize for the inconvenience you've encountered with our Pocket Hose. We greatly appreciate your feedback and are committed to enhancing your experience with our product.
Previously, we sent a request for additional details regarding your order to further investigate this situation and arrive at a suitable resolution. However, we have not received a response from you within the timeline set by Trustpilot, and we were unable to identify your account and maintain further correspondence.
We kindly encourage you to contact our customer support directly at customersupport@pockethose.com. Our team is fully equipped and eager to assist you further in this matter. Your satisfaction is our utmost priority, and we aim to resolve the issue as promptly as possible.
— Keith, Pocket Hose Support
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