Company doesn’t honor the warranty. Over the last couple of years I have purchased (2) 200ft hoses with sprayers. Works great until the sprayers begin to leak. The company states they offer a 10 year... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I purchased 3 pocket hoses two have leaks the third is still performing well although I would expect it to fail soon. We live in a mild climate no freezing or extreme heat these hoses have failed to m... Leggi di più
L'azienda ha risposto
Several pin hole leaks after a couple months, returned, got another, same thing. Gave up. Went with all metal hose. Much better. Al, you not representing a good product. Try it. You'll see.
L'azienda ha risposto
Quick response, excellent product. My new favorite hose. So much easier to use. This company if very community minded. Sent donation of hoses to our church community vegetable garden group, helpi... Leggi di più
L'azienda ha risposto
2,6
Scarso
185 recensioni
Ha risposto al 77% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Disappointed
Well, the plastic goodie at the beginning of the hose broke pretty quickly. 2) it got a hole in it, so now water leaks out.
1 dicembre 2024
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My hose began to leak within a month
My hose began to leak within a month. I contacted customer service sent them pictures of the leak like they requested. Never herd back from them.
30 ottobre 2025
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Risposta di Pockethose
Hello David,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Durable and Light
I bought Copper Bullets for me and for my father. He stopped watering his plants because he didn’t want to deal with his heavy 100 ft. Rubber hose. Pulling it off the reel wasn’t easy for a 91 yr old and winding it back up was a chore he left for me. He loved the Copper Bullet. He said it was light and easy to use. When finished it was easy to drain the hoses and coil into a hose box. One problem we both had with our hoses was the rubber collars at each end of the hose cracked within the first few uses. I contacted Customer Service and the rep. sent us replacement hoses. They definitely stand behind their products.
30 giugno 2025
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Risposta di Pockethose
Hello Donna,
Thank you so much for your wonderful review. We truly appreciate your feedback and your continued support means a lot to us. It’s great to hear that the Copper Bullet has made watering easier for both you and your father. Your satisfaction is our priority, and we’re here whenever you need us.
— Keith, Pocket Hose Support
pocket hose
It does not completely shrink down when the water is turned off as shown in the videos/commercials.
It cannot be left outside per the instructions, which makes it somewhat inconvenient.
Overall it performed well otherwise.
1 luglio 2025
Non scritta su invito
Risposta di Pockethose
Hello John,
Thank you for your feedback and for sharing your experience with the pocket hose. We are pleased to hear that it performed well overall.
Regarding the hose not completely shrinking down, taking the 25 ft model as an example, please note that its original length is approximately 9 ft and it expands to 25 ft when water flows. After turning off the water, it should retract back to around 9 ft. For best results, we suggest leaving the hose open to allow any remaining water to drain, which helps it shrink back fully. Also, avoiding kinks or knots is important as they can prevent proper recoil.
Concerning the instruction not to leave the hose outside, we understand it may cause some inconvenience, but this is recommended to prolong the hose's lifespan. We appreciate your understanding.
If you have any further questions or need assistance, please contact us at customersupport@pockethose.com. Our team is ready and willing to assist you to ensure satisfaction with our products.
— Keith, Pocket Hose Support
Risposta di Pockethose
Hello Donna,
We're so happy to hear that you like the hose! Yes, you can definitely attach two hoses together. However, for the best performance, it’s usually better to use them separately. If you have any more questions or need assistance, feel free to reach out.
— Keith, Pocket Hose Support
We love our new pockethoses
We love our new pockethoses. They are so much lighter and make it much easier to maneuver through our landscape. My wife is able to water by herself instead of having me help drag the hose for her. Our landscaping wraps around our home and I water the front while she does the back. We enjoy working with our flowers and plants and these new hoses make the task easier as we have aged. I give this product TWO thumbs up 👍👍!
30 ottobre 2025
Non scritta su invito
Risposta di Pockethose
Hello Paul,
Thank you so much for your wonderful review! We truly appreciate your feedback and your continued support. It’s great to hear that the hoses are making your gardening easier and more enjoyable for both you and your wife. Wishing you many more happy moments tending to your beautiful landscape!
— Keith, Pocket Hose Support
This hose sucks
This hose sucks! They brag about the hose large diameter when in fact it's restricted with fittings that are best about only 1/4 inch in diameter. a real scam.
30 ottobre 2025
Non scritta su invito
Risposta di Pockethose
Hello Basil,
Thank you for sharing your feedback regarding our product. We understand your concerns and appreciate the opportunity to clarify any misunderstandings. As advertised, the inside diameter of our hose is indeed ¾". Our goal is to provide quality products, and we take your comments seriously.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team at customersupport@pockethose.com. We are here to help and ensure your satisfaction.
— Keith, Pocket Hose Support
The hose itself is okay
The hose itself is nice. But the nozzle leaks so I have to angle it so water doesn’t run down my arm. The nozzle also doesn’t spray consistently. Otherwise, it’s okay. I like the way the hose is easy to store.
25 ottobre 2025
Non scritta su invito
Risposta di Pockethose
Hello oh Rodrigs,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Didn’t hold up.
The rubber piece around the end of the hole broke, then the hose developed a pin hole in it and leaked.
30 ottobre 2025
Non scritta su invito
Risposta di Pockethose
Hello Sthomas,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
I did love my pocket hose
I did love my pocket hose, but after a year it burst. Needless to say, I was highly disappointed.
2 ottobre 2025
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The hose started leaking within the…
The hose started leaking within the first month and the cover at the connector started tearing. The idea of packing it up and sending it back to be evaluated for either a replacement or refund is ridiculous. I gave the hose as a gift to my 90 year old mother. I sent an email and never got a response.
1 luglio 2025
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Love the hoses
Love the hoses. I have 2 and they are fantastic. Light weight and easy to move around. Had one that was leaking and the company replaced it at no charge. Very good customer service department. You guys are awesome.
30 ottobre 2025
Non scritta su invito
Risposta di Pockethose
Hello Richard,
Thank you so much for your wonderful review! We're thrilled to hear that you love the hoses and find them lightweight and easy to use. It's great to know our customer service team was able to help promptly with the replacement. We truly appreciate your feedback and your continued support means the world to us.
— Keith, Pocket Hose Support
Hose works just as advertised
Hose works just as advertised - amazing
30 ottobre 2025
Non scritta su invito
Risposta di Pockethose
Hello Linda,
Thank you so much for your wonderful feedback! We're thrilled to hear that the hose is working just as you expected. Your support means the world to us, and we look forward to serving you again in the future.
— Keith, Pocket Hose Support
Poor Quality
We purhased 3 Pocket Hoses of different lengths. The collar on every one of them broke. I called and was promosed replacements but they never came.
30 ottobre 2024
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Risposta di Pockethose
Hello Barbara,
We apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
I Was shipped two bad hose nozzles out…
I Was shipped two bad hose nozzles out of four.
14 agosto 2025
Non scritta su invito
Risposta di Pockethose
Hello Max,
We are sorry to hear about the issue with your purchase and apologize for the inconvenience caused. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
After not even a year
After not even a year, the hose blew a hole. I'm super disappointed and do not recommend this product.
28 ottobre 2025
Non scritta su invito
Risposta di Pockethose
Hello Jeannie,
We sincerely apologize for the inconvenience you've experienced with our product. We had sent a request to gather additional information but haven't received the necessary details from you within the timeline set by Trustpilot; hence, we've been unable to identify your account or make further communication. Please contact our customer support at customersupport@pockethose.com. Our team is fully prepared and willing to assist you further.
— Keith, Pocket Hose Support
Defective hose nozzles
I have sent a least five emails regarding the quality of the hose nozzle. I bought three hoses that came with a nozzle . All three leak allot. I won't use them as at least half the water coming out of the spray is wasted. In my emails I asked if there was a fix with no answer. On another email I asked for three replacements. the answer is we are out of stock until mid September. This is now October and I receive a pocket hose email selling the nozzle and other components.
The hoses work ok, but I need nozzles . Without them the hose is no good.
When will I get the three free replacement nozzles? It's long past mid September.
1 luglio 2025
Non scritta su invito
GREAT CUSTOMER SERVICE
I had a problem with a leak in one of my 100 foot hoses. After contacting pockethoses customer service in the blink of an eye I received a new 100 foot hose.WHAT A GREAT COMPANY. THANK YOU for the speedy responce.
7 luglio 2025
Non scritta su invito
Risposta di Pockethose
Hello Mark,
Thank you so much for your wonderful review! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our customer service. Your feedback means a lot to us, and we're grateful for your continued support. We're always here to help whenever you need us!
— Keith, Pocket Hose Support
My sister bought a pocket hose
My sister bought a pocket hose. She is happy with hers. So I bought one. I used it for the first time today. I love it!
1 ottobre 2025
Non scritta su invito
Risposta di Pockethose
Hello Nancy,
Thank you so much for your wonderful review! We're thrilled to hear that you and your sister are both happy with the pocket hose. Your feedback means a lot to us, and we truly appreciate your continued support. Enjoy using your hose!
— Keith, Pocket Hose Support
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