We had a good experience with PlushRugs. I like the customer service which I had to contact regarding shipping. The one thing that was confusing is the Maersk tracking that we received which was not u... Leggi di più
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rug was very well packaged/protected. Recently shipped items from various retailers are arriving with ripped boxes and occasionally "filthy" wrappings . This was only slightly dirty and as said very w... Leggi di più
L'azienda ha risposto
Everything went well in ordering and receiving the rug in a timely manner. The quality seemed excellent, although I didn’t unroll it all the way because the pattern color wasn’t as right for my room a... Leggi di più
L'azienda ha risposto
I was quite pleased with the variety of rugs on their website and was able to find exactly what I was looking for. Ordered two and one was not the correct shade. My customer service rep Megan Reetz... Leggi di più
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Dettagli dell'azienda
Informazioni su PlushRugs
Scritti dall'azienda
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
Informazioni di contatto
644 Locust St, 66044, Lawrence, Stati Uniti
- (800) 239-9892
- info@plushrugs.com
- plushrugs.com
4,4
Eccellente
661 recensioni
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So sorry but wrong color came in.
17 febbraio 2026
Risposta di PlushRugs
Hey Laurie,
I'm sorry the rug you ordered didn't work out! I see our team has already assisted you with a complimentary return label and your refund will be processed once it's received back to our warehouse. Let us know if you need anything else!
- The PlushRugs Team
Plush Customer Service!
Plush Rugs customer service was amazing. I reached out twice. Once via the chat feature and once via email. Both interactions did not feel robotic or generic. Very refreshing.
13 febbraio 2026
Honestly the quality is great premium…
Honestly the quality is great premium material and its soft . Fast shipping with a reasonable price also rolls out easy and well packaged .
18 febbraio 2026
Rug is deformed
I ordered a very large rug. It came folded in a box. Was this a return? I spent the last hour trying to flatten the stretched areas. I really hope this rug flattens. I spent over a grand and shouldn't have to do this. The rug otherwise is gorgeous. What a shame.
13 febbraio 2026
Risposta di PlushRugs
Hello Audra,
Thank you for taking the time to leave us some feedback regarding your order. Some manufacturers do make the decision to ship rugs above a certain size or material, folded as opposed to rolled. Unfortunately we don't have control over this decision and apologize for any frustration or concern.
Similar to rolled rugs, a folded rug will relax and lay flat, and the creases should entirely go away within a week or two of being placed in their intended location.
If for any reason you have issues after the rug has had a couple weeks to lay out, please reach out to our team. We would be happy to make sure any issues are resolved.
- The PlushRugs Team
The rugs were exactly as pictured on…
The rugs were exactly as pictured on the website. The website was very user friendly and there were many selections to choose from. Our rugs arrived on time and very carefully packaged to protect from cold and wet weather. Very happy with our purchase and will purchase from them again in the future. Would definitely recommend to anyone looking for area rugs.
14 febbraio 2026
Risposta di PlushRugs
Thank you for taking the time to share this — it means a lot. We put a lot of care into making sure our photos are accurate, the site is easy to navigate, and that every rug is packaged well (especially during rough weather), so it’s great to hear that all of that came through on your order.
We truly appreciate the recommendation and look forward to helping you again whenever you’re ready for the next one.
-The PlushRugs Team
Lovely rug
The rug is true to its colors online and was priced according to its quality. I love it. Thanks, PlushRugs!
14 febbraio 2026
Excellent quality!!!
11 febbraio 2026
Risposta di PlushRugs
Thank you for your review, enjoy your new rug!
- The PlushRugs Team
Exactly as pictured! Love it
The rug came exactly as pictured and is quite thick! It feels and looks very premium. Very happy!
10 febbraio 2026
Risposta di PlushRugs
Thank you so much for your review Alexandra, we're thrilled to hear you love your new rug!
- The PlushRugs Team
Friendly prompt and efficient
10 febbraio 2026
Rug shipped fast and came as expected
Rug shipped fast and came as expected. Rug was good quality and looked like the pictures.
10 febbraio 2026
Easy online ordering.Rugs are high…
Easy online ordering.Rugs are high quality. Highly recommend Plush Rugs! Rugs were half the price our designer quoted!
7 febbraio 2026
Did not receive, no communication
I placed an order for a beautiful rug but two weeks went by with no shipping information. I emailed the company and they responded that the rug is no longer in stock and they will be refunding my money. I could have ordered it elsewhere but it might be too late since I can't find the same rug in this size anywhere now. Terrible customer service at this company.
4 febbraio 2026
Risposta di PlushRugs
Hey Leah,
I'm very sorry for the inconvenience and disappointment with your order. It did appear that at the time of the order we improperly had the product listed as available in a size that is not actually made or available by Nourison. It did take more time than expected to figure out what exactly was going on with the manufacturer and I have identified where our team should have been much more proactive in notifying you of the situation. I will be discussing this with the team further to ensure it doesn't happen again.
- The PlushRugs Team
A+ Experience
I picked this company because of the low price. But, my experience with this company was anything but low! My rug was as described and sent in a VERY timely manner. I found out later that the company is based out of the US which is great; I had previously had a poor experience with a company out of Canada! My experience with this company couldn't have been better and I would not hesitate to shop here again!
1 febbraio 2026
Risposta di PlushRugs
Thank you so much for your review, Donna! We always aim to set ourselves apart by providing the best service possible. Our customer service team is based right here in the Midwest near our company headquarters, and they’re always ready to help by phone or email.
- The PlushRugs Team
Risposta di PlushRugs
Thanks for the compliment Marie, I know our customer service team will greatly appreciate the feedback!
- The PlushRugs Team
Excellent experience
The rugs came and were just as advertised. I made an error in the shipping address that was quickly resolved in one simple email
2 febbraio 2026
Fast delivery
Fast delivery. Gorgeous rug at a great price. Will definitely shop at Plush in the future!
23 gennaio 2026
Risposta di PlushRugs
Thanks for your review Gabriel, glad to hear your new rug looks great!
- The PlushRugs Team
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