Originally didn’t have the greatest of experiences with a product I have purchased and then with the customer service after raising my issues. But then I received a phonecall from Emma who not onl... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Kaya at Plum Play was super helpful at resolving our issues & helping us order replacement parts (the wind blew our playset over before we’d managed to concrete it in, damaging various pieces). She t... Leggi di più
L'azienda ha risposto
Ordered the 6 foot wave slide as my Husband is building a play area for our son’s birthday. The slide turned up without any form of packaging (just a a delivery sticker on the back of the slide) and... Leggi di più
I ordered 2x replacement button pins for my daughter’s scooter. I had trouble with them falling out and couldn’t find anything online. In a last ditch attempt I contacted customer service to check if... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Plum Play UK
Scritti dall'azienda
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Informazioni di contatto
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Regno Unito
- plumplay.co.uk
3,4
Nella media
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 85% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
ordered playhouse with swings and…
ordered playhouse with swings and slide. Largebox came damaged and the wood all damaged. no way to contact them to sort the problem out. raised a ticket, sent pictures online but no reply! Will be visiting the place tomorrow to ask for a refund as its for my sons birthday on sat which will be no good!
18 maggio 2026
Non scritta su invito
Extremely disappointing experience
Extremely disappointing experience. Ordered a large outdoor play set (nearly £400) which arrived late, incomplete and with multiple damaged/open boxes. Some of the timber was split and parts were exposed due to torn packaging. Communication has been very poor throughout and I repeatedly had to chase for updates myself.
The order arrived in so many separate boxes that I’ve been left storing large damaged packages whilst still unable to assemble anything because one of the main packs is missing.
I’ve now requested collection and a full refund as I no longer have confidence in either the product quality or customer service. For such an expensive purchase, this experience has been unacceptable.
14 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Olivia,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and completely understand your disappointment. Receiving a large outdoor play set that arrived late, with damaged packaging and concerns about missing components, is not the standard we aim to provide. We also appreciate how frustrating it must have been to repeatedly chase updates and still not feel fully informed throughout the process.
While we appreciate your concern, multiple deliveries is completely normal for larger orders as items are often dispatched from different locations and can arrive in separate consignments. That said, we do understand how this can be frustrating when you are expecting everything at once.
We would like to sincerely apologise for the condition in which the items arrived and for the communication delays you experienced. We recognise how difficult it is when you are left unable to assemble a product due to missing or delayed components, especially after making a significant purchase.
We can see that this matter has now been resolved, and we are glad to see this outcome. Your feedback regarding both product handling and communication has been shared with the relevant teams so we can review and improve our processes moving forward.
Thank you again for bringing this to our attention, and we are sorry that your experience has fallen short of expectations.
Kind Regards,
Plum Play review team
Spare part return
I accidentally ordered the wrong spare part for my trampoline. I received great customer service when I arranged to return the part for a refund. Everything was done very promptly.
11 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Paul,
Thank you for taking the time to leave us a review.
We are delighted to hear that you had a positive experience with our customer service team and that we were able to assist you promptly with returning the spare part and processing your refund. We understand that ordering the wrong item can be frustrating, so we’re pleased our team could make the process of resolving this as smooth as possible for you.
We really appreciate your kind feedback and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Awful communication
I ordered a replacement slide following the guidance on their website for what size to order for my woodland set (also from them) after the slide blew off in a storm. When the slide arrived it turned out that it actually wasn't the right size for the playset. While waiting for the delivery I had no tracking information available and couldn't get a reply beyond AI generated emails asking me to use my tracking info (which they never provided).
I have now had the slide, which doesn't fit, for over a week and finding it impossible to get anyone to process the return for me. I will never order from the company again because while the products are good, the communication / customer service is appalling.
6 aprile 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Erinn,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and completely understand your frustration.
We can see that your enquiry has now been resolved and dealt with. However, we recognise that this does not change the frustration caused by the delays in communication and the inconvenience of receiving a replacement item that was not suitable for your playset.
We appreciate your feedback regarding both our communication and support processes, and this has been shared with the relevant teams as we continue to improve the customer experience.
Thank you for bringing this matter to our attention, and we hope that despite this experience, we were ultimately able to reach a satisfactory resolution for you.
Kind Regards,
Plum Play review team
Guarantee Registration
Couldn't have been easier to register our product.
4 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon,
Thank you for taking the time to leave us a review.
We are delighted to hear that you found the product registration process quick and easy. We aim to make every part of the customer experience as straightforward as possible, so it's great to know that the registration process met your expectations.
We appreciate your feedback and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Really helpful and resolved our issue…
Really helpful and resolved our issue and enabled me to make purchase successfully.
13 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Suzanne,
Thank you for taking the time to leave us a review.
We are delighted to hear that our team was able to help resolve your issue and assist you in completing your purchase successfully. Providing helpful support and making the purchasing process as smooth as possible for our customers is always our goal.
We really appreciate your kind feedback and thank you for choosing Plum Play. We hope you enjoy your purchase!
Kind Regards
Plum Play review team
Very prompt reply and immediately…
Very prompt reply and immediately sorted the problem.
5 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Jill,
Thank you for your wonderful review.
We are delighted to hear that your issue was resolved quickly and that you received a prompt response from our team. Providing efficient and effective support is something we strive for, so it's great to know we were able to help.
We really appreciate you taking the time to share your experience and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Rapid response, helpful answer
Rapid response, helpful answer. Friendly and polite.
10 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Marie,
Thank you for taking the time to leave us a review.
We are delighted to hear that you received a rapid response and found our team helpful, friendly, and polite. Providing excellent customer service is very important to us, so it is wonderful to know that your experience reflected this.
We really appreciate your kind feedback and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Risposta di Plum Play UK
Good Afternoon Des,
Thank you for your review.
We are delighted to hear that you had an excellent experience with our customer service team. We are committed to providing the best possible support to our customers, so it is always rewarding to receive such positive feedback.
We really appreciate you taking the time to share your experience and thank you for choosing Plum Play.
Kind Regards,
Plum Play review team
Nest swing and climbing frame
Easy to order , good delivery , quality products . Very happy with service
23 aprile 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Averil,
Thank you for taking the time to leave us a review.
We are delighted to hear that you found the ordering process easy, that your delivery went smoothly, and that you are happy with the quality of your product. Providing a great experience from purchase through to delivery is something we work hard to achieve, so it's wonderful to receive such positive feedback.
Thank you for choosing us, and we hope you enjoy your product for many years to come.
Kind Regards,
Plum Play review team
Plum Play never disappoint and their…
Plum Play never disappoint and their customer service is outstanding. Always helpful, supportive and have resolved my queries and issues. I 100% recommend them.
7 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Jennie,
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you have had positive experiences with both our products and our customer service team. Providing helpful, supportive assistance and resolving any queries as quickly as possible is something we take great pride in, so it is fantastic to know this has been reflected in your experience.
Your recommendation means a great deal to us, and we truly appreciate your continued support.
Thank you for choosing Plum Play, and we hope you continue to enjoy your products for many years to come.
Kind Regards,
Plum Play review team
My delivery came in 2 parts 5 days…
My delivery came in 2 parts 5 days apart and I was still missing something. No reply to emails but finally responded when I messaged on Facebook
4 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand how frustrating it must have been to believe that items were missing from your order and to feel that you were unable to get a timely response.
While we appreciate that this may not have been made clear, part deliveries are completely normal for larger orders, as items are often dispatched in multiple packages and can arrive on different days depending on the courier's routing and handling. We understand, however, that this can be concerning if you are expecting everything to arrive together.
After reviewing our records, we were unable to locate your original request and therefore reached out to ask for further information so that we could investigate the matter properly. Unfortunately, we have not yet received the details required to identify your case.
If you still require assistance, please reach out to us with your order information and we would be more than happy to help. Our team will gladly review the situation and work towards a resolution as quickly as possible.
We apologise for any inconvenience caused and appreciate you bringing your concerns to our attention.
Kind Regards,
Plum Play review team
Missing parts and no customer support
Ordered the discovery treehouse and readhed out regarding crucial pieces missing (all vertical poles). Took a week to get any response which based just acknowledged the complaint and said they would look into it. No response since (4 days ago), no update. This was my sons birthday present and I've since had to go and buy him a different present and all of the parts of this are sitring useless jn my shed and nearly £500 down the drain. Absolutely terrible service and very stressful. AVOID!
1 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Nikita,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience.
We completely understand how disappointing and stressful it must have been to discover that key components appeared to be missing from your Discovery Treehouse, especially when it was intended as a birthday present for your son. We also appreciate how frustrating it would have been to wait for a response and then receive no further update while you were trying to resolve the issue.
While we are glad to see that your order has now been delivered in full, we recognise that this does not change the frustration and inconvenience caused by the uncertainty surrounding the missing components and the delays in our communication.
Thank you again for bringing this matter to our attention, and we hope that your family is now able to enjoy the Discovery Treehouse as intended.
Kind Regards,
Plum Play review team
I have been sent no tracking info yet…
I have been sent no tracking info yet the account says item due today - is that due to me?
They have removed the ability to phone and talk to them. They have a useless AI agent on the website so you don’t get any help and if you email they take 48 hours to reply. I never ever would have ordered from them if I knew they were impossible in providing any level of support
Awful
8 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Paul,
Thank you for taking the time to share your feedback.
We are sorry to hear about the frustration caused by the lack of tracking information and the difficulty you experienced when trying to contact our support team. We understand how important it is to have clear delivery updates and timely assistance, particularly when you are waiting for an order to arrive.
While we are glad to see that your order arrived in full, we appreciate that the experience leading up to the delivery did not meet your expectations. We also recognise your concerns regarding our support channels and response times, and we are continually reviewing these areas to improve the service we provide to our customers.
Your feedback is valuable to us, and we will ensure it is shared with the relevant teams.
Kind Regards,
Plum Play review team
Just awful. Avoid
We bought a climbing frame that we can’t assemble because the pieces don’t fit. It was for a birthday present so naturally we were frustrated.
There’s no phone number, so we emailed. It took six days to receive a reply which wasn’t helpful, when we replied to this email, it took a further five days before we were fobbed off with a ‘referring to our technical team’ email that has been followed by yet more radio silence.
Have tried other avenues to contact the team but have had no luck.
Poor product. Terrible customer service. Avoid like the plague.
26 aprile 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon,
Thank you for taking the time to share your feedback. We are very sorry to hear about the frustration and disappointment you experienced.
We completely understand how upsetting it must have been to receive a climbing frame intended as a birthday gift and then encounter issues during assembly. We also appreciate how frustrating the delays in our communication would have been while you were waiting for a resolution.
We are pleased to see that this matter has now been resolved. However, we recognise that the process took longer than it should have. Unfortunately, this was an issue that we had not previously encountered with this particular item, which meant additional investigation was required with our technical team before we could provide an accurate solution. While this explains the delay, we appreciate that it does not lessen the inconvenience caused.
We sincerely apologise for the length of time it took to resolve your case and for the frustration this caused. Your feedback is valuable and will help us review both our response times and escalation processes to ensure a better experience for future customers.
Thank you for your patience, and we hope that despite this experience, you and your family are now able to enjoy the climbing frame.
Kind Regards,
Plum Play review team
Bought a swing set
Bought a swing set, great quality
Had an issue with the slide almost a year later , fantastic experience with customer service who sent out a new slide attachment the following day with next day delivery
Will not hesitate to buy from again!!
7 giugno 2025
Non scritta su invito
Risposta di Plum Play UK
Hello Kirsty,
We’re delighted to hear that you’re happy with the quality of your swing set and that our customer service team were able to quickly resolve the issue with your slide attachment.
It’s fantastic to know that your replacement arrived promptly and that your experience has given you the confidence to shop with us again in the future.
Thank you again for choosing Plum Play and for taking the time to share your feedback!
Kind Regards
Plum Play review team
Great quality trampoline
Great quality trampoline. The kids love it. The assembly instructions were a bit confusing so it took us a bit longer to construct than we had hoped but we are really happy with the end result. Definitely recommend!
13 aprile 2026
Risposta di Plum Play UK
Hello Alan,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re happy with the quality of the trampoline and that the kids are loving it. We also appreciate your honest feedback regarding the assembly instructions, as this is something we are always looking to improve.
It’s wonderful to know that the end result made it all worthwhile, and we truly appreciate your recommendation.
Thank you again for choosing Plum Play!
Kind Regards
Plum Play review team
Risposta di Plum Play UK
Hello Miss Wright,
Thank you for your 5-star review!
We’re delighted to hear you received great service from Plum Play. Your feedback is truly appreciated, and we hope you continue to enjoy your purchase.
Thank you again for choosing Plum Play!
Kind Regards
Plum Play review team
Updated review
I am very happy to update this review following my earlier concerns, as the company has now dealt with my request promptly and replaced the item in question. I really appreciate the way this was handled and the excellent customer service shown in resolving the matter. Thank you for putting things right.
3 marzo 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Kenneth,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially as the mud kitchen was intended as a birthday gift for your granddaughter.
We appreciate your frustration regarding the damaged part and the difficulties you experienced when trying to contact our customer service team. Whilst we do have a reporting period in place for missing or damaged parts identified on arrival, we are glad to see that this has now been resolved.
We sincerely apologise for the inconvenience and upset caused throughout this process, and your feedback regarding both communication and after-sales support has been noted and shared internally.
Thank you for taking the time to leave your review.
Kind Regards
Plum Play review team
Brought a swing set and glider
Brought a swing set and glider. Delivery arrived on the 4th working day which was absolutely fine. I did a bit of research on the website and found the package was either parcel force or XDP. This could have been clearer when the tracking number was provided but I just put the number into both websites and found it to be XDP so I downloaded the app which gave me more details of where the parcels were. The swing set turned up, it is good quality and assembly was relatively straightforward. You should expect to build a flat packed item after all. No issues from me and the kids are playing on the swing constantly. Money well spent in my opinion.
30 aprile 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Jack,
Thank you so much for your detailed and thoughtful review!
We’re delighted to hear that your swing set and glider arrived within the expected timeframe and that you found the quality and assembly process positive overall. It’s wonderful to know the children are already enjoying the swing set so much!
We also appreciate your feedback regarding the courier tracking information. Your comments are very helpful, and we will certainly take this on board as we continue looking at ways to improve the delivery experience and make tracking details clearer for our customers.
Thank you again for choosing Plum Play and for sharing your experience with us.
Kind Regards
Plum Play review team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.