Originally didn’t have the greatest of experiences with a product I have purchased and then with the customer service after raising my issues. But then I received a phonecall from Emma who not onl... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Kaya at Plum Play was super helpful at resolving our issues & helping us order replacement parts (the wind blew our playset over before we’d managed to concrete it in, damaging various pieces). She t... Leggi di più
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Ordered the 6 foot wave slide as my Husband is building a play area for our son’s birthday. The slide turned up without any form of packaging (just a a delivery sticker on the back of the slide) and... Leggi di più
I ordered 2x replacement button pins for my daughter’s scooter. I had trouble with them falling out and couldn’t find anything online. In a last ditch attempt I contacted customer service to check if... Leggi di più
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Dettagli dell'azienda
Informazioni su Plum Play UK
Scritti dall'azienda
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Informazioni di contatto
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Regno Unito
- plumplay.co.uk
3,4
Nella media
3K recensioni
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Great customer service
I have now edited my review as i have been more than satisfied with plum plays response, wonderful customer service thank you
25 giugno 2026
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Risposta di Plum Play UK
Hello Clare,
We're very sorry to hear about your experience and sincerely apologise for the disappointment this has caused you and your daughter, especially as the swing set was intended as a birthday gift.
We completely understand how upsetting it must have been to receive the wrong product and then experience delays while trying to get the issue resolved. This is not the level of service we strive to provide, and we're sorry that we let you down on this occasion.
We are pleased to see that this matter has now been resolved. However, we appreciate that this does not make up for the frustration, inconvenience and missed birthday celebrations, and for that we sincerely apologise.
Thank you for taking the time to share your feedback.
Kind Regards,
Plum Play review team
Excellent customer service
I ordered 2x replacement button pins for my daughter’s scooter. I had trouble with them falling out and couldn’t find anything online. In a last ditch attempt I contacted customer service to check if they knew what I was doing wrong. Kaya identified I was missing a washer- and they ended up sending me a whole new T-bar unpromted! The best customer service- thanks so much!
29 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Zelah,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Kaya was able to identify the issue and provide a solution. Going the extra mile to help our customers is something we really value, so it's fantastic to know that your experience reflected this.
We'll be sure to pass your kind words on to Kaya—they'll be thrilled to hear your feedback.
We hope your daughter is back to enjoying her scooter, and thank you again for choosing Plum Play!
Kind Regards,
Plum Play review team
If there was a 0 it would still be too…
If there was a 0 it would still be too much!!!
Placed order for the Discovery Woodland Treehouse, £399, plus a delivery fee of £75!!
The treehouse was for my granddaughters 4th birthday & delivery time was quoted as 7-10 days - initially we were happy to wait.
XPD were the delivery firm allocated to deliver my order (that’s a whole other review on another platform)
To date 22/6 almost a month has passed - I have sporadically received two small green net bags of wood & a flat square cardboard box approx 2f x2ft x 10cm.
Tracking is non existant - not even showing out for delivery on one platform & showing delivered on another. Delivery Company unresponsive.
Plum Customer Service is not fit for purpose - no telephone number or any way to talk with another human - had to fill in a ‘ticket’ which I did requesting an update & information re all the missing parts that would be required to build a treehouse with slide - only response was we are working on your request, don’t send any more ‘tickets’ as this could delay our dealing with your issue.
I did reply to one automated message asking I provide details of what is missing, how could I possibly know the answer to that - I sent back pictures of pieces received. I also requested someone call me so we could discuss a solution. Nothing!!!
On Thursday or Friday last week I created a new ‘ticket’ (against all the rules) asking for an update or a refund as the time passed is now unacceptable - still absolutely no communication from this so called ‘family run business of 35 years who care about their customers & the quality if their service’
Just to clarify the £75 delivery charge was not optional, it was because Plum deem Aberdeen in the NE of Scotland to not be mainland UK (Plum class my address as Highlands which it is not), also I was led to believe from the delivery details that cost was also due to the requirement of a two man, pallet delivery!! So far I have a small cardboard box & two small green net bags - hardly £75 worth!!
AVOID PURCHASING ANYTHING FROM THIS COMPANY REQUIRING DELIVERY OR ANYTHING THAT MAY SEE YOU NEED ANY FORM OF CUSTOMER/COMPANY INTERACTION AS IT IS NON EXISTANT!!!
I’m not sure where to go next with this shambles. From research I believe the CEO Paul Schaffer is based in Australia - I think I’ll get in touch with him & see if my granddaughters treehouse was dispatched from Australia as opposed to just a few hundred miles from my address.
Following up with my credit card company in the morning as Plums lack of response has left me with absolutely no other option.
One very fed up, angry nana & one very sad little girl who I’m sure thinks I’m the one who has let her down - shame on you Plum
22 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hi there,
We're very sorry to read about your experience and sincerely apologise for the disappointment and frustration this caused you and your granddaughter.
We completely understand how upsetting it must have been to be waiting for such an important birthday gift, only to experience delays, incomplete deliveries and difficulty getting the updates you needed. We also appreciate how frustrating it was not being able to speak to someone directly while trying to resolve the situation, and we're sorry that our communication did not meet your expectations.
We recognise that this experience fell well short of the standard of service we aim to provide, and we appreciate you taking the time to share such detailed feedback.
We are pleased to see that this matter has now been resolved. While we're glad we were able to reach an outcome, we appreciate that this does not make up for the stress and disappointment caused along the way.
Please accept our sincere apologies once again, and thank you for bringing this to our attention.
Kind Regards,
Plum Play review team
Globber 2 wheeled pink scooter …
I ordered a Globber scooter from The Entertainer which was supplied and delivered by Plum Play. It arrived in a battered box, previously opened and taped up with brown tape. The scooter had dirty marks on the handles and a bit on the frame. It looks like this was either a retuned item or a display model.
I tried to refuse delivery but the driver just left it saying it couldn’t take it.
I complained straight away to The Entertainer and over a week later I am still without a replacement and it’s for my granddaughter’s birthday next week. Eventually on Thursday Plum Play offered a partial refund and I keep the scooter but it’s a present so not acceptable. Then late afternoon on Friday The Entertainer emailed me to say I needed to give a convenient time for them to collect the scooter before a replacement could be sent out.
I had already given the two dates to collect and delivera replacement. I replied to say that was unacceptable service and so far no further contact.
Appalling customer service!
I will now not receive a replacement in time for my granddaughter’s birthday so will have to get one from elsewhere (at extra cost) and then have to wait to be refunded - how long will that take?
Not good enough!
12 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hi there,
We're very sorry to hear about your experience and sincerely apologise for the disappointment and frustration this has caused, particularly as the scooter was intended as a birthday gift for your granddaughter.
We completely understand how upsetting it must have been to receive an item that did not meet your expectations, and we're sorry for the delays and inconvenience you experienced while trying to arrange a replacement. We appreciate how important it is for gifts to arrive in perfect condition and in time for special occasions.
We're pleased to see that this matter has now been resolved. However, we recognise that this does not make up for the stress and inconvenience you experienced, and we apologise that we fell short of the standard of service we aim to provide.
Thank you for taking the time to share your feedback.
Kind Regards,
Plum Play review team
Plum Surfside Sand…
Further to the below: After having stating my disappointment, I have since had an email of apology and the item has now been sent(next day delivery) fully intact with all relevant parts for assembly. Much better service on the follow up, thank you.
Having purchased the Plum Surfside Sand & Water Table in May for a birthday present in June I was very disappointed to be told when trying to assemble it, it came with no instructions or screws.
I phoned the Plum help number to be informed that they now only deal with issues online. After having to create an account to be able to submit the issue I was informed that it was outwith their 14 day reporting period. Very disappointed that an item that is incomplete cannot be resolved by them regardless of the 14 day period.
18 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Angie,
Thank you for taking the time to update your review.
We're sorry for the frustration and disappointment caused when you discovered your Sand & Water Table was missing the instructions and screws, especially as it was intended as a birthday gift. We understand how frustrating that must have been.
We're pleased to hear that, following our apology, the replacement was sent via next day delivery with all the required parts, and that your issue was resolved. We also appreciate your comments about the improved follow-up service.
Your feedback is invaluable and helps us identify where we can improve both our processes and the support we provide to our customers. Thank you again for giving us the opportunity to put things right.
Kind Regards,
Plum Play review team
Excellent customer service at Plum
Delighted with the customer service team at Plum. Such a helpful and clear response, which felt genuine and personal. Also can’t fault them on how quickly they responded too! Thanks!
13 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Emma,
Thank you so much for your fantastic review.
We're delighted to hear that you had such a positive experience with our Customer Service team. Providing helpful, genuine, and personal support is something we really strive for, so it's wonderful to know that came across in your interaction with us.
We'll be sure to share your kind feedback with the team—they'll be thrilled to hear it. Thank you again for taking the time to leave us a review, and we hope to assist you again in the future.
Kind Regards,
Plum Play review team
Excellent service
I was absolutely delighted with the excellent customer service I received from Plum Play UK when ordering a Three Way Scooter and Helmet for my 2year old grandson. The item was delivery within 2 days and I was kept regularly updated. I was extremely impressed with the whole process. Sincere thanks to you all.
17 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Grace,
Thank you so much for your wonderful review.
We're delighted to hear that you had such a positive experience with both our customer service and delivery. It's great to know your Three Way Scooter and Helmet arrived quickly and that you felt well informed throughout the process.
We hope your grandson has lots of fun and adventure with his new scooter! Thank you again for your kind words—they mean a great deal to our team.
Kind Regards,
Plum Play review team
I have given you 4 stars but could have…
I have given you 4 stars but could have been 5 if it was was easier to get hold of your customer service , it is such a strung out procedure, but once you get past finding how to communicate with customer support the response was very prompt and efficient.
12 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Frank,
Thank you for taking the time to leave us a review and for your valuable feedback.
We're pleased to hear that, once you were in touch with our Customer Support team, your query was handled promptly and efficiently. However, we're sorry to learn that you found it difficult to find the right way to contact us, and we appreciate your comments about the process.
Thank you again for your review.
Kind Regards,
Plum Play review team
Shocking lack of Customer Service …
We ordered a Discovery Woodland Treehouse for our grandson and were delivered only 3 out of 5 boxes but also the numbers on the wooden components don't all match those in the assembly instructions either!! We have had no satisfactory response from Plum as they now no longer have a phone number to contact. We have completed their online help request but only get a vague response of please be patient we will get back promptly. Now 3 days have gone by, so certainly not promptly. Very disappointed and extremely concerned.
14 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Jane,
We're very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We understand how concerning it must have been to receive an incomplete delivery, particularly when you were looking forward to assembling the Discovery Woodland Treehouse for your grandson. We also appreciate how confusing it can be when component numbers don't appear to match the assembly instructions, and we're sorry that our response times did not meet your expectations.
Thank you for taking the time to share your feedback, as it helps us improve both our fulfilment process and the support we provide to our customers.
Kind Regards,
Plum Play review team
Very helpful
Very helpful . Good commination got the missing part sorted for me .
The climbing frame is very sturdy and well made. Good price . Will definitely buy from this company again
4 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Tracey,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that our team was able to quickly resolve the issue with your missing part and that you were happy with the communication you received throughout the process.
It's also fantastic to know you're pleased with the quality and sturdiness of your climbing frame, and that you feel it offers good value for money. Comments like yours mean a great deal to us.
Thank you again for your recommendation. We hope you and your family enjoy your climbing frame for many years to come, and we look forward to welcoming you back in the future!
Kind Regards,
Plum Play review team
I had an issue with one of the parts to…
I had an issue with one of the parts to the activity centre, I ordered through a different company originally and they were not able to help me with this unfortunately. However I contacted Plum directly and they have helped me out with this issue with no hesitation and have sent this part out to me same day with next day delivery, I highly recommend this company. A big thank you to Kaya for helping me out with this I appreciate it so much, and my son will be very happy once I get this built so thank you again. ☺️
16 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Emily,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that we were able to help resolve the issue with your activity centre and get the replacement part out to you so quickly. We'll be sure to pass your kind words on to Kaya, who will be thrilled to know that their support made such a positive difference.
We hope your son has a fantastic time enjoying his new activity centre once it's all built. Thank you again for your recommendation and for choosing Plum Play!
Kind Regards,
Plum Play review team
Ordered a 14ft trampoline
Ordered a 14ft trampoline. Assembled it on my autistic twins birthday whilst they was at school, only to realise Plum have sent a net too small. You cannot phone them, you have to start a ticket and they will get back to you! I have had a half built trampoline for the last 5 days and I haven’t heard anything back! My twins have almost fallen off and have started eating the foam on the poles due to them being so accessible. I am beyond disappointed.
12 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Abbie,
We're very sorry to hear about your experience, especially as the trampoline was for your twins' birthday. We completely understand how upsetting and frustrating it must have been to spend time assembling it, only to discover that the safety net supplied was the wrong size.
We're also sorry that you experienced delays in receiving a response from our customer support team. We appreciate how important it is to resolve issues like this quickly, particularly when they affect the safe use of the product.
Please accept our sincere apologies for the inconvenience and disappointment this has caused.
Kind Regards,
Plum Play review team
This company is absolutely shocking
This company is absolutely shocking, ordered a swing set arrived, went to put it up 2 days ago. Realised one the main poles was missing. Have contacted them, tried to say every part was delivered. Have messaged and messaged to no reply, and also to realise the other poles have cracks right up through them. No number to contact. Customer service is shocking.!
10 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Kellie,
We're very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
We understand how disappointing it must have been to begin assembling your swing set only to discover that a main pole was missing and that other parts appeared to be damaged. We also appreciate how frustrating it is when you're unable to get a timely response while trying to resolve the issue.
This is not the standard of quality or customer service we strive to provide, and we're sorry that we've let you down on this occasion.
We apologise again for the inconvenience and appreciate you bringing this to our attention.
Kind Regards,
Plum Play review team
>£400 spent on a trampoline
>£400 spent on a trampoline. And paid for fast delivery etc. 1 of the 3 required boxes of parts not dispatched (the one with the actual trampoline sheet in!). They send 2 of the same box. No number to call. Send via process on website. V v slow responses. 1st response they blamed Royal Mail when obviously / evidently not a Royal Mail responsibility. 2nd response still confused and delayed. Very very poorly run and they hide behind not being able to contact.
5 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hi there,
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to receive duplicate boxes while the box containing the trampoline mat was missing, particularly after paying for expedited delivery. We also apologise for the delays in our responses and for the confusion around the initial investigation, which clearly added to your frustration.
This is not the standard of service we aim to provide, and we're sorry that we let you down on both the delivery and communication. We sincerely apologise for the inconvenience caused and hope we were able to resolve the issue for you.
Kind Regards,
Plum Play review team
Items missing, Plum Play not responsive
I ordered a swingset for my son's 5th Birthday. Delivery was £15 for tracked 2-3 day delivery and I ordered just over a week before his birthday. Part of the swingset was delivered by XPD within 3 business days but the courier informed me it was incomplete and the remainder would come the next day. It did not arrive. Plum Play were slow responding to messages on their help centre / ticketing platform. After a week it became clear that the missing piece was the cross beam which meant there was no possibility of putting the swings up in time for his birthday. I made Plum aware of this. Today is Monday, I still have not heard since last Thursday what they plan to do to resolve the issue. Not only have they missed their delivery deadlines and left me without a present to give my son, they are not responding to emails to help me resolve this.
8 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Hello Catriona,
We're very sorry to hear about your experience, especially as the swingset was intended for your son's 5th birthday. We completely understand how disappointing and frustrating it must have been for your order to arrive incomplete, and for the missing cross beam to prevent you from assembling the swingset in time for such an important occasion.
We're also sorry that our communication did not meet the standard you expected while you were trying to get this resolved. We appreciate how this added to an already stressful situation.
We are glad to see that this has now been resolved, and we sincerely hope your son is now enjoying his new swingset. Thank you for taking the time to share your feedback, as it helps us identify where we need to improve both our delivery processes and customer support.
Please accept our apologies once again, and thank you for your patience throughout.
Kind Regards,
Plum Play review team
Received my delivery late and while…
Received my delivery late and while unpacking it to start building we haven’t been sent the slide, so now my daughter has to wait even longer, there isn’t a phone number to contact plum, only a email address to wait even longer for a reply, meanwhile I have a very upset daughter
3 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Laura,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the delay in your delivery and the frustration caused by the missing slide, especially as we understand this was for your daughter. We appreciate how upsetting it must have been to be unable to complete the build and having to wait for a response from our support team.
We do apologise for the inconvenience caused and for the delay in communication while your query was being reviewed. We understand how important timely support is in situations like this, particularly when a child is waiting to use their new play equipment.
We are happy to see your order has now been delivered in full. While we recognise this does not undo the inconvenience caused, we do hope it has now allowed you to complete the build and for your daughter to enjoy her play equipment.
Thank you again for bringing this to our attention, and for your patience while we worked to resolve the issue.
Kind Regards,
Plum Play review team
The triple swing squeaks extremely…
The triple swing squeaks extremely loudly due to the top beam flexing in the metal brackets. Not suitable for a 7 year old child, probably fine for babies and toddlers.
Customer service is poor and just looks to fob you off with every issue. It is just the carabiners that squeak but it was not. And they can’t swap the items you buy with the swing to hang on it for safety reasons (but you can buy new ones and use them fine).
If you have lots of space and no neighbours to annoy then fine, and I think those with climbing frames will be sturdier, but the triple swing is not suitable for people with close neighbours and anyone heavier than a toddler.
5 giugno 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Beth,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the noise and movement of the swing set. We appreciate how this would be frustrating, particularly if it is causing disturbance and not meeting your expectations for your child.
If the movement is excessive, take the two top bolts out of the brackets at either side of the top beam; do not take the bolts out of the legs. Push both A-frame legs inwards as much as possible to tighten up the frame. Then replace the top bolts through the brackets into the top beam. This will reduce the movement and creaking of the frame, however there should always be slight movement in the frame due to the expansion and contraction of the wood.
As also advised, the swing set is placed in raised flower beds. This does invalidate your warranty and we would recommend following the advisory section in the instruction manual, as well as anchoring or concreting the frame into the ground to help prevent movement and reduce creaking.
We understand your concerns regarding suitability and safety. All of our products are designed and tested in line with relevant safety standards, and we provide clear guidance on installation and ongoing maintenance to ensure safe use.
Kind Regards,
Plum Play review team
Awful
Awful. Ordered the glide next swing for my twins birthday, opened it to find it had missing parts. No phone number to call so finally received an email after 4 days which asked what was missing but now no reply again after another 6 days with multiple emails sent and social media contacted. Customer service is terrible and the products aren’t cheap, customer service should be excellent at those prices. This could have been a very simple resolution of just sending out the missing parts but instead my twins still don’t have their present after their birthday has passed and I’m out pocket with no swing. I hate leaving reviews like this but there is literally no other way to get a response so it seems. Looks like many other customers have had the same experience recently.
22 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Beverley,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and completely understand your frustration, particularly as this was intended for your twins’ birthday. Receiving missing parts and then experiencing delays in communication is understandably very disappointing, and we sincerely apologise for the inconvenience this has caused.
We are glad to see this has now been resolved, and we hope your twins had a lovely birthday despite the initial issues.
If you need anything further, please do not hesitate to contact us with your order details and we will be happy to help.
Kind Regards,
Plum Play review team
UPDATE
UPDATE : Following further escalation regarding the delivery costs and my original review, Plum Play have now refunded the full amount paid, including the original delivery charge.
Whilst I appreciate that the matter has now finally been resolved financially, it unfortunately does not change the fact that the overall experience was extremely stressful, time-consuming and disappointing. The full refund only came after repeated chasing and public reviews/social media escalation, rather than through proactive customer service.
We are still left with the burden of dismantling and disposing of a large climbing frame ourselves, alongside sourcing a completely different replacement at today’s significantly higher prices. Most upsetting of all, our daughter absolutely loved this climbing frame and will now not have a replacement in place for her birthday.
We appreciate Plum Play eventually resolved the refund aspect of the matter, however we still feel the overall handling of the situation fell far below what we would have expected from a company selling large children’s play equipment.
21 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Katie,
Thank you for taking the time to share your update and feedback.
We are glad to see that we were able to resolve this for you and that a full refund, including the original delivery charge, has now been processed. We appreciate your patience while this matter was being reviewed and escalated.
Replacement parts were initially offered as part of the resolution; however, we do understand your concerns and why this may not have felt like the right option for your situation at the time. As the item had already been built and had been in use for almost a year, we did not require a collection, which is standard practice in these circumstances.
That said, we are very sorry to hear that the overall experience was stressful and disappointing for you and your family. We understand how upsetting this must have been, particularly given how much your daughter enjoyed the climbing frame.
Your feedback has been noted and shared with the relevant teams as we continue to review and improve our processes.
Kind Regards,
Plum Play review team
Definitely GLUM PLAY!
Back again!
Still no progress after a broken promise to resolve my issue and multiple ignored emails since.
Forced to move to trying to revoke credit card payment now as I have no faith in this being resolved.
If you dare to buy off of these people , pay on a credit card so you have some protection.
I will keep writing my story here.
GLUM PLAY indeed...
21 maggio 2026
Non scritta su invito
Risposta di Plum Play UK
Good Afternoon Jac,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your continued frustration and that you feel your issue has not been progressed or communicated effectively. This is not the experience we want any of our customers to have, and we completely understand your disappointment.
We also appreciate how concerning it must feel when you believe a resolution has been delayed and that you have had to consider alternative steps. This is understandably frustrating, particularly when you are expecting clear updates and a timely resolution.
We would like to assure you that your case is important to us. If there has been any breakdown in communication or delay in response, we sincerely apologise for this.
We are glad to see that this has now been resolved. While we recognise that the experience leading up to this was not ideal, we hope the outcome has addressed your concerns.
If you would still like any further assistance, please contact us directly with your order details and we will be happy to help.
Kind Regards,
Plum Play review team
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